Ignite Plumbing Services (Scotland) LTD

I had a new boiler installed by Ignite plumbing around 3 years ago, but didn’t change the radiators at the time as they were working fine. I contacted Alan again as one of my radiators started leaking. The radiators were quite old and I arranged to have them replaced. Alan sent out a detailed price for the job and date for the work. He and a colleague arrived on time, wearing ppe and efficiently got the old radiators removed and the new ones in situ. Absolutely no mess made during the work. I have always found them polite and courteous, working efficiently, safely and tidy. I would have no hesitation recommending Ignite.

As always an excellent service. I would not hesitate in recommending Ignite. Professional whilst maintaining great value for money.

My 94 year old mothers heating stopped working just after the new year. With temperatures under freezing it was imperative that we got the boiler working quickly. Alan attended the house the next day, found out that parts were needed, ordered said parts and fitted them the next day. We have been using Ignite Plumbing for over 6 years and find them very good.

Arrived on time, good communication, pleasant and courteous, job done well, had time for other issues too. Not too costly. Awaiting quote for another job now. Would use again and recommend.

Called these guys to have a look at my combi boiler. They arrived as they said they would. Polite and clean work. Problem with the boiler was fixed. Will definitely use them again. Happy customer indeed.

Ignite supplied and fitted a shower pump previously, pump stopped working and Ignite called for repair/replacement. Ignite carried out a check and stated pump faulty and advised contact manufacturer as pump under guarantee. Salamander pumps advised the pump fitted was incompatible with water system and requested Ignite contact them. Ignite informed and agreed to contact Salamander and get back to me. I have not had a return call to agree next steps. Ignite failed to contact me despite 2 phone calls and an email to them (2 weeks have elapsed). It would seem that they are uninterested in aftercare. The original job was expensive and the inspection also carried a charge. I fully expected to pay for any additional work required but also expected some acknowledgement from Ignite regarding Salamanders statement on compatibility and how the matter could be resolved. Meanwhile matter unresolved. Very disappointed, particularly as first time round I was impressed with the service provided.

This is the second time I have used Alan's services and again I am highly delighted. He arrived on the date and time agreed, performed the work expertly and was clean, neat and tidy before, during and after the work. Excellent value and very competent.

Unfortunately my dual fuel range cooker decided to stop working just before lockdown, leaving us with no working oven or grill! As an NHS worker I had little time and was finding it difficult to find someone to fit our new range cooker. Fortunately, I emailed Alan at Ignite and the rest was taken care of as he realised this would come under essential services during lockdown. Excellent communication, prompt and reliable and reasonable price as quoted. Also observing the guidance re Covid -19. Will definitely use again.

I have used Ignite Plumbing services on several occasions including routine boiler servicing. On the most recent occasion my electric shower was leaking water. Ignite came very promptly and resolved the problem efficiently. This has always been my experience of their services. I am happy to recommend Ignite Plumbing Services.

After having a previous boiler engineer botch my existing thermostat Alan and his colleague fitted a new one for me. They arrived promptly on time, with updates of when they would arrive and finished the work quickly and to a good standard. Additionally Alan took the time to explain the features of it and went through the set up for me based on my needs before leaving. The only issue I had was it took me a few days to get anyone over the phone, but this was at peak winter time.