Alan Mack Plumbing & Heating Services

Alan installed a replacement Worcester Bosch boiler for me on November 6th, with replacement radiator valves, a replacement towel rail and a replacement thermostat. He left me with details of what aftercare might be required and how to program the thermostat. I have had the new system now for two weeks and I'm delighted to say it is all working perfectly. The operation was performed efficiently and with minimum mess. I have no reservations about recommending Alan Mack plumbing and heating services. (The Honeywell leaflet instructions could be better. Fortunately there is an excellent YouTube video.......)

Great service , timing and friendly personality. Repaired leak in the system with discounted fare which was highly appreciated.

Thorough service, explained the process clearly giving advice of future work required. Would recommend.

Alan installed what was for us, a totally new boiler system as well as seven new radiators a year ago. He returned today for the first annual inspection and check. We have been very impressed with his knowledge and appreciated his lucid explanations especially as we changed over to a completely different central heating system. The installation was carried out with minimal fuss, mess and disruption and included installing some new pipework, taking out the old boiler and both the hot water and cold water tanks. We were delighted to see him back today for the annual check. We recommend him most highly.

Alan popped in out of hours to have a look at old boiler, quickly arranged for a replacement and arrived a couple of days to later to install. Great job ... all very neat and tidy afterwards too, with good info provided including about boilers in general. Also rang when he said he would, did what he said he would. Smart and decent bloke. Thank you, Alan!

My ancient boiler broke down during the cold snap just before Christmas. Alan went above and beyond to try and fix it in short term, despite being extremely busy at that time. He did manage to get it going again which tied us over until the new year. He has recently installed a new boiler and at the same time made a number of upgrades to the whole central heating system which were overdue. In my view that is where the benefit comes in - using someone who knows and understands your heating system versus random heating engineers sent by British Gas. Alan explains the technical details well which makes you feel a bit more in control. The work was done with a high degree of professionalism to the agreed schedule and budget and I would be happy to recommend Alan to my friends.

After deliberating for a long time finally decided it was time to change my old back boiler that had served me well for the last 25 years. Alan explained the options available to me before installation and his technical knowledge impressed me and where he could not answer a query he was open with me and he came back later with the answer. Alan estimated the work would take around 3 days and they did it in 2 days. Very high standard of work and did a few extras without charging me any additional amount. Was very pleased with the outcome.

I rang Alan when our wireless thermostat (and therefore central heating) stopped working just before Christmas. He kindly guided me over the phone how to put it right and came round a few days later to install a new thermostat. He also serviced our boiler and fixed a leaking radiator at the same time and then fitted a new filter tap in our kitchen, which turned out to be quite tricky. They were all long overdue jobs so we were very grateful, particularly to have a working kitchen tap again. I also appreciated the way he explained what needed doing and what it would entail.

We contacted Alan as the Vaillant boiler installed in 2016 developed fault 28, it was the worst fault possible as it covered so many scenarios, and was out of guarantee. The most common fault replacing the PCB board failed, which was £250. The older Vaillant boiler same model was ok but 10 years old. Following a discussion the advice was to replace them both at the same time. We chose to install Worcester Bosch replacements as these had proved to be very reliable in our previous home and Alan had installed and serviced them. Alan sourced 2 Worcester Bosch boilers and gave us a quote the next day, Saturday, which was agreed and the work was completed on the following Friday, with a 10 year guarantee. On Friday morning he arrived on time and the job was completed by 4pm which included testing the system, completing the paperwork and clearing everything away leaving the place tidy. He completed the job without any fuss. Alan is always reliable, always texts to say what time he is coming. He has been our go to heating engineer/ plumber since 2010. I would not hesitate to recommend him.

We had a job we'd been putting off for a while. Very old and fragile pipes connected to a communal tank needed to be disconnected and capped off, and new copper pipework needed to be run through from the mains. There were a few risks involved with this one, but there was no one else I would have trusted with it. Alan has serviced our boiler a couple of times and done another excellent plumbing job for us, and was the only person we considered for this job. Alan talked us through all the potential risks and gave us a competitive quote. He arrived on time and got the job done perfectly. An added bonus is that he's approachable, friendly and always takes the time to answer any questions you may have. I can't recommend him highly enough.