Alan Mack Plumbing & Heating Services

We needed a new boiler and I contacted several suppliers, including asking for local recommended engineers and reading the Which? reports. I contacted Alan as he was recommended on Which? and he was very helpful, explaining everything clearly and patiently. He was very busy, but he fitted us into his schedule, came to check out the system and was able to give us a quote immediately, and confirmed by text. When the work was done, it was efficient and everything was cleaned up afterwards and he did not charge for checking out another problem which he investigated for us. Appointments were kept punctually and he called if delayed. Subsequently, we have had a leak in a joint connecting to the original pipes which he responded to and fixed very quickly, suggesting a long term solution. His prices were competitive, I valued his comments and I would have no hesitation in recommending him.

As Which subscriber, when our existing 15-year-old boiler gave up and left us with no hot water or heating on 8th Jan 2022 we knew we had to replace the system. This was some of the coldest weather so far this winter. We checked online for approved traders and system manufacturers. We selected Worcester Bosch and chose what appeared to be two models which would suit our requirements. We then contacted Alan and explained our situation. Alan came to see us on Monday midday on10th Jan and looked at our requirements, advising us as to what was required to be done and to replace nine radiators as well as our boiler. He quoted us for replacing the boiler only and for replacing both boiler and radiators. When the chosen boiler could not be readily sourced Alan procured the latest Greenstar 8000 boiler and was able to start work on the Tuesday 18th Jan leaving us with hot water on Tuesday evening and finishing the install on Wed 19th Jan with full heating. At all times Alan was careful not to leave any mess and the pipework on all fittings was extremely neat. Alan gave us an explanation of how the boiler functioned and told us what to look out for regarding bleeding and topping up the system. All has been working well for a week now and we appreciate our newfound comfort. I would have no hesitation in recommending Alan Mack services to friends and neighbours.

I called Alan at a time of great vulnerability, during the pandemic in 2020. My wife is severely disabled, and we were shielding both her and her elderly mother. After a number of attempts to resolve our heating issues - even by a large, well known British supplier - our heating was still not working effectively. Our radiators were also beginning to pinhole, and there were other odd issues that no one would come out for. We had just said goodbye to a plumber who had hospitalised himself by not wearing appropriate safety gear. Then along came Alan Mack. He was friendly, knowledgeable, professional, and helpful to the point of explaining everything I didn't understand, in terms I could. He took a single day to resolve every plumbing issue we had, route our pipes properly, replace 7 radiators, and convert our gravity-fed system to pressurised. To my shame, it has taken me more than a year to get around to leaving this review. We have never had to call him back, but we would not hesitate to call him again, or to recommend his services to anyone.

Alan replaced our boiler, the-routing our flue. He explained in advance what our choices were and put us under no pressure. He kept to arranged appointment times, calling if he was going to be delayed. The work was done, explaining things throughout and he cleaned up after himself. We had three radiators that were found to have faulty old parts that unexpectedly had to be replaced. It was a bit of a surprise but he used parts from the smaller two to fix the larger to keep costs down (they were so old he couldn’t get new parts) We found Alan to be reliable and communicative. He’s happy to take the time to answer questions and I would definitely recommend him.

When I made contact with Alan (after finding him on Which?) about providing and installing a replacement boiler, he was quick to arrange a visit. He talked through the work thoroughly, explaining options and potential issues. He then immediately provided a clear summary and estimate of the proposed work. Once we had selected Alan, he reconfirmed the quote and booked a date a few days later. Alan and his colleague arrived as arranged and worked through the day completing the work as agreed. They stopped only to discuss options and issues, undertaking some additional work at Alan's own cost after some complications arose. After a long day (9.30 am-7.30 pm) Alan took us through the installation in detail; tidied up and removed the rubbish, leaving us with a working and professional-looking boiler installation. It can be disruptive having people working in the house but Alan and his colleague were both highly personable and professional and made the experience as easy as possible.

Alan came promptly to repair a central heating issue. Throughout the visit he explained everything clearly, spelled out the costs and completed the work very effectively and professionally. He is clearly a person of integrity and I wouldn’t hesitate to recommend him.

I have used Alan before on a boiler repair a while back and needed a complete house heating system put in my new house I bought last year Alan has been working here for for about 7 months. He's installed a new boiler and cylinder underfloor heating and a pumped system to increase my pressure like he suggested he's also installed 3 new bathrooms for me. His services and recommendation has been outstanding. He's gone above and beyond with his service and even helped me with recommend other excellent tradesmen when I was I stuck or let down. It was exhausting this project but working with Alan was a relief and had total confidence when he carried out what he said he would do. To say I'm happy would be an understatement. Will always use his services.

Alan came round promptly to replace a broken tap. He did a fast and efficient job and charged a fair price. Not only is he a consummate professional but he’s also a genuine and trustworthy guy! I have no hesitation in recommending Alan for any plumbing needs you have.

Alan Mack recently installed a new boiler for us at my elderly mum’s property after she had been let down by Homeserve and had been without heating and hot water for a month. For a whole variety of reasons, it was an awkward and difficult job, not least because lack of use for a month of the 40yr old heating system resulted in a blockage that was extremely difficult to fix. Alan went above and beyond to resolve the problem, persisting with a whole range of potential solutions, so committed was he to leaving my mum with a fully functioning system, which in the end he achieved. We were very grateful for his persistence and his transparency and integrity in coming to a fair price to cover his additional unforeseen costs. We would not hesitate to recommend Alan, who we also found to be very competitively priced compared to British Gas.

Alan has undertaken reairs to my boiler in the past, and I contacted him when the water connection to my plumbed fridge /freezer was leaking. He arrived with the necessary part and speedily sorted out the problem.