Alan Mack Plumbing & Heating Services

I rang Alan when our wireless thermostat (and therefore central heating) stopped working just before Christmas. He kindly guided me over the phone how to put it right and came round a few days later to install a new thermostat. He also serviced our boiler and fixed a leaking radiator at the same time and then fitted a new filter tap in our kitchen, which turned out to be quite tricky. They were all long overdue jobs so we were very grateful, particularly to have a working kitchen tap again. I also appreciated the way he explained what needed doing and what it would entail.

We contacted Alan as the Vaillant boiler installed in 2016 developed fault 28, it was the worst fault possible as it covered so many scenarios, and was out of guarantee. The most common fault replacing the PCB board failed, which was £250. The older Vaillant boiler same model was ok but 10 years old. Following a discussion the advice was to replace them both at the same time. We chose to install Worcester Bosch replacements as these had proved to be very reliable in our previous home and Alan had installed and serviced them. Alan sourced 2 Worcester Bosch boilers and gave us a quote the next day, Saturday, which was agreed and the work was completed on the following Friday, with a 10 year guarantee. On Friday morning he arrived on time and the job was completed by 4pm which included testing the system, completing the paperwork and clearing everything away leaving the place tidy. He completed the job without any fuss. Alan is always reliable, always texts to say what time he is coming. He has been our go to heating engineer/ plumber since 2010. I would not hesitate to recommend him.

We had a job we'd been putting off for a while. Very old and fragile pipes connected to a communal tank needed to be disconnected and capped off, and new copper pipework needed to be run through from the mains. There were a few risks involved with this one, but there was no one else I would have trusted with it. Alan has serviced our boiler a couple of times and done another excellent plumbing job for us, and was the only person we considered for this job. Alan talked us through all the potential risks and gave us a competitive quote. He arrived on time and got the job done perfectly. An added bonus is that he's approachable, friendly and always takes the time to answer any questions you may have. I can't recommend him highly enough.

We needed a new boiler and I contacted several suppliers, including asking for local recommended engineers and reading the Which? reports. I contacted Alan as he was recommended on Which? and he was very helpful, explaining everything clearly and patiently. He was very busy, but he fitted us into his schedule, came to check out the system and was able to give us a quote immediately, and confirmed by text. When the work was done, it was efficient and everything was cleaned up afterwards and he did not charge for checking out another problem which he investigated for us. Appointments were kept punctually and he called if delayed. Subsequently, we have had a leak in a joint connecting to the original pipes which he responded to and fixed very quickly, suggesting a long term solution. His prices were competitive, I valued his comments and I would have no hesitation in recommending him.

As Which subscriber, when our existing 15-year-old boiler gave up and left us with no hot water or heating on 8th Jan 2022 we knew we had to replace the system. This was some of the coldest weather so far this winter. We checked online for approved traders and system manufacturers. We selected Worcester Bosch and chose what appeared to be two models which would suit our requirements. We then contacted Alan and explained our situation. Alan came to see us on Monday midday on10th Jan and looked at our requirements, advising us as to what was required to be done and to replace nine radiators as well as our boiler. He quoted us for replacing the boiler only and for replacing both boiler and radiators. When the chosen boiler could not be readily sourced Alan procured the latest Greenstar 8000 boiler and was able to start work on the Tuesday 18th Jan leaving us with hot water on Tuesday evening and finishing the install on Wed 19th Jan with full heating. At all times Alan was careful not to leave any mess and the pipework on all fittings was extremely neat. Alan gave us an explanation of how the boiler functioned and told us what to look out for regarding bleeding and topping up the system. All has been working well for a week now and we appreciate our newfound comfort. I would have no hesitation in recommending Alan Mack services to friends and neighbours.

I called Alan at a time of great vulnerability, during the pandemic in 2020. My wife is severely disabled, and we were shielding both her and her elderly mother. After a number of attempts to resolve our heating issues - even by a large, well known British supplier - our heating was still not working effectively. Our radiators were also beginning to pinhole, and there were other odd issues that no one would come out for. We had just said goodbye to a plumber who had hospitalised himself by not wearing appropriate safety gear. Then along came Alan Mack. He was friendly, knowledgeable, professional, and helpful to the point of explaining everything I didn't understand, in terms I could. He took a single day to resolve every plumbing issue we had, route our pipes properly, replace 7 radiators, and convert our gravity-fed system to pressurised. To my shame, it has taken me more than a year to get around to leaving this review. We have never had to call him back, but we would not hesitate to call him again, or to recommend his services to anyone.

Alan replaced our boiler, the-routing our flue. He explained in advance what our choices were and put us under no pressure. He kept to arranged appointment times, calling if he was going to be delayed. The work was done, explaining things throughout and he cleaned up after himself. We had three radiators that were found to have faulty old parts that unexpectedly had to be replaced. It was a bit of a surprise but he used parts from the smaller two to fix the larger to keep costs down (they were so old he couldn’t get new parts) We found Alan to be reliable and communicative. He’s happy to take the time to answer questions and I would definitely recommend him.

When I made contact with Alan (after finding him on Which?) about providing and installing a replacement boiler, he was quick to arrange a visit. He talked through the work thoroughly, explaining options and potential issues. He then immediately provided a clear summary and estimate of the proposed work. Once we had selected Alan, he reconfirmed the quote and booked a date a few days later. Alan and his colleague arrived as arranged and worked through the day completing the work as agreed. They stopped only to discuss options and issues, undertaking some additional work at Alan's own cost after some complications arose. After a long day (9.30 am-7.30 pm) Alan took us through the installation in detail; tidied up and removed the rubbish, leaving us with a working and professional-looking boiler installation. It can be disruptive having people working in the house but Alan and his colleague were both highly personable and professional and made the experience as easy as possible.

Alan came promptly to repair a central heating issue. Throughout the visit he explained everything clearly, spelled out the costs and completed the work very effectively and professionally. He is clearly a person of integrity and I wouldn’t hesitate to recommend him.

I have used Alan before on a boiler repair a while back and needed a complete house heating system put in my new house I bought last year Alan has been working here for for about 7 months. He's installed a new boiler and cylinder underfloor heating and a pumped system to increase my pressure like he suggested he's also installed 3 new bathrooms for me. His services and recommendation has been outstanding. He's gone above and beyond with his service and even helped me with recommend other excellent tradesmen when I was I stuck or let down. It was exhausting this project but working with Alan was a relief and had total confidence when he carried out what he said he would do. To say I'm happy would be an understatement. Will always use his services.