Alan Mack Plumbing & Heating Services

Alan fixed the problems in double quick time and was incredibly helpful in giving suggestions to prevent problems recurring. Also his charges were very reasonable.

Alan replaced my conventional boiler with a combination boiler and changed all the radiators. The job was done in a timely fashion with minimal disruption. He explained the operation to me and I have been very happy with the job. Also, he got me a somewhat longer manufacturer's guarantee than some other installers were offering.

Alan has done several jobs for me over the past few years-put in a new boiler which he services. He has also put thermostats on all radiators and mended a leak on a radiator which was due to a worn out washer. All jobs have been done satisfactorily. He has a good timing system, communicates well and keeps me up to date. I can recommend him.

Had a faulty radiator in one room. One company quoted me £78 call out charge alone, then cancelled the appointment on the day they were due to arrive... so I looked elsewhere and came across Alan Mack and decided to give them a call. Immediately they guided me on what the issue could be, and told me what to do over the phone... it worked and my radiator came on... no fee no charge, just honest advice. I will be using them for life! Thank you so much!

Alan was able to attend to the task promptly. He arrived punctually and addressed me politely and courteously. He checked the boiler and found it to be in good condition and informed me of any signs that would indicate a need for any investigation at any point in the future. He also checked the radiators and the heating system and discovered an airlock.Alan found and resolved the cause of the airlock. He also checked all the gas pipework. Alan explained all that he did and recommended appropriate settings for the valves. The work was completed according to the agreed schedule and budget In resolving the air lock Alan found that specified valves were faulty. On the completion of his inspection,we discussed the heating system and Alan provided details and costs of the valve replacements and costs of replacing radiators, as discussed. I was particularly impressed by Alan's attention to detail and determination to provide high and quality standards in his work.

When I made contact with Alan (after finding him on Which?) about providing and installing a replacement boiler, he was quick to arrange a visit. He talked through the work thoroughly, explaining options and potential issues. He then immediately provided a clear summary and estimate of the proposed work. Once we had selected Alan, he reconfirmed the quote and booked a date a few days later. Alan and his colleague arrived as arranged and worked through the day completing the work as agreed. They stopped only to discuss options and issues, undertaking some additional work at Alan's own cost after some complications arose. After a long day (9.30 am-7.30 pm) Alan took us through the installation in detail; tidied up and removed the rubbish, leaving us with a working and professional-looking boiler installation. It can be disruptive having people working in the house but Alan and his colleague were both highly personable and professional and made the experience as easy as possible.

Alan installed what was for us, a totally new boiler system as well as seven new radiators a year ago. He returned today for the first annual inspection and check. We have been very impressed with his knowledge and appreciated his lucid explanations especially as we changed over to a completely different central heating system. The installation was carried out with minimal fuss, mess and disruption and included installing some new pipework, taking out the old boiler and both the hot water and cold water tanks. We were delighted to see him back today for the annual check. We recommend him most highly.

Prompt & fast service Completed gas boiler ‘ heater check Gave peace of mind. Pleased to have found this team.

Suddenly, the boiler just decided not to work any more: no hot water. A friend highly recommended I get in touch with Alan. Alan patiently explains everything in a comprehensive quote. Quotes a fair price. And, he is a kind, empathetically flexible, knowledgeable professional. Boiler breakdown is very stressful, without any additional drama Alan turns it into a pleasant experience.

Initially contacted Alan about removing a radiator and replacing it with a vertical one. When he initially visited he inspected the whole heating system and helped me to make an informed decision about replacing the boiler and all the radiators which were old and on borrowed time. I also asked him to fit a new kitchen sink, tap, bathroom vanity unit and shower screen. He helped me decide on a new kitchen sink and tap and supplied a shower screen at a highly discounted price. The work was completed to the highest standard on the agreed dates and for a fair price. Most importantly, Alan is a very genuine, engaging and knowledgeable person who you can trust and feel comfortable being in your home. He went above and beyond to make sure the job was done properly and explained everything clearly. He always kept me updated with what he was doing and dealt with any issues that popped up. I will use Alan for boiler servicing and any other plumbing and heating work required in the future.