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Alan Mack Plumbing & Heating Services

4.9

95 Reviews

Organisations and Awards

Aug 2020
Aug 2019

About

I, Alan Mack have over 20 years’ experience in heating. All our engineers have a minimum of 10 years knowledge. We specialise in boiler repair, installation and maintenance. Having worked in the industry I have pretty much seen it all from good to bad repairs and installations.

We will advise on the most cost effective and efficient type of system for your property. Our goal is to install or maintain a heating systems that will running at the optimum efficiently to save on fuel consumption which means lesser fuel bills for our customers during boiler life span.

We are up to date with all the latest products available to us on the market. We feel it’s very important to stay with the times and offer all available products to us.

Let’s be honest a new boiler is usually an expected cost and most haven’t had an allowance in place. The products we use vary but we only insist on leading brands such as Worcester Bosch, Valliant or Viessmann in regards to boiler to which we can offer extended warranties on.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Power flushing
    • Gas fire repair and servicing
    • Immersion Heaters
    • Underfloor heating
    • Gas cooker installation

Customer reviews

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4.9
95 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Professional and friendly
Customer Service
Quality
Value
Alan fixed our bath tub that wasn't installed well initially. He listened and understood what we needed, he explained things clearly, and offered advice. Thoroughly recommended.
Dom, London Posted on 17/04/2018 , work completed 17/04/2018
Fast, respectful and brilliant work
Customer Service
Quality
Value
Replaced our very old boiler that wasn't installed well initially. He did it all brilliantly - very fast and left the area cleaner than before he came. He fixed all the mistakes the old installers made for us and kept us informed throughout. Absolutely a specialist at his job. He's also very polite and transparent, thoroughly recommended!
Jake Calvert Posted on 14/02/2018 , work completed 14/02/2018
Excellent
Customer Service
Quality
Value
I have always used this company. I would always recommend. Excellent service.
Cheryl, London Posted on 02/02/2018 , work completed 02/02/2018
Knowledgeable and helpful.
Customer Service
Quality
Value
Really impressed by Alan. We have had a year of plumbing crisis, and five different plumbers. Alan is the first who seemed to understand our plumbing, explained things clearly, and offered advice. Will be using him from now on.
Jan, London Posted on 05/01/2018 , work completed 05/01/2018
Reliable & friendly engineer
Customer Service
Quality
Value
Alan can be tricky to get hold of sometimes but that must be down to the demand of his quality of work. He is trustworthy and reliable and has been maintaining the boiler he installed in 2012 since. Hard to find.
Which? Trusted Traders Consumer Posted on 04/01/2018 , work completed 04/01/2018
Professional, knowledgeable and approachable
Customer Service
Quality
Value
Alan Mack came to our flat twice this year, and we were very pleased with his work. We would recommend his services without hesitation. We found Alan to be very professional, knowledgeable and approachable and we appreciated the time he took to discuss the work and give valuable advice.
LawCha Posted on 30/12/2017 , work completed 30/12/2017
Responsive and Professional
Customer Service
Quality
Value
I was relieved and pleased that Alan was prepared to respond within 24 hours, between Xmas and New Year. He quickly diagnosed the source of the leak and fixed it. He also offered additional services (Boiler Service).
Martin, Surrey Posted on 29/12/2017 , work completed 29/12/2017
Very efficient replacement.
Customer Service
Quality
Value
Alan removed my conventional aged boiler, hot water tank and all the radiators, and replaced the system with a new Worcester Bosch boiler (with a 10 year manufacturer's guarantee) and new rads. He's a clean worker and the job took just a few days and has worked well since inception.
Tessa, London Posted on 10/12/2017 , work completed 10/12/2017
Great Work! New Boiler
Customer Service
Quality
Value
We contacted Alan to install a new boiler following a recommendation from our neighbour. Alan is very professional, polite, efficient and knowledgeable. We are very happy with his work and have no hesitation in recommending him.
R Rafati Posted on 25/10/2017 , work completed 25/10/2017
My review
Customer Service
Quality
Value
Brilliant
Happy Customer Posted on 14/08/2017 , work completed 14/08/2017