Alan Mack Plumbing & Heating Services

Alan helped fixing the issue with my boiler kept dropping pressure. He started with diagnosing the issue and ruling out external factors. Then he explained everything in detail followed by useful suggestions. He then applied the fix, now it’s hassle free. I would highly recommend Alan as your gas engineer to go.

Alan and his assistant Fred installed a new Worcester Bosch boiler for us. Alan communicated clearly ahead of the job and completed the job to a high standard for a fair price. He flushed the system and installed the new boiler, system filter and Hive mini thermostat. He had to rework some of the pipes and fit a new flue and condensate pipe to the outside of our first floor flat. He also fixed our towel radiator which had been installed incorrectly. He understood our requirements and clearly explained everything in simple terms. Finally he made sure everything was working and that we were happy before he left. Highly recommended.

I booked Alan to carry out a powerflush on our old and neglected central heating we inherited with the house. I knew it was not going to be straightforward and so it proved. Alan was with us almost the entire day fixing one issue after another, but at the end of the day we have heating and hot water. Alan was professional throughout and talked me through the various problems and solutions. Although he was with us much longer than expected the agreed fee remained the same. I would definitely recommend Alan Mac for plumbing and central heating work.

My central heating had stopped working. I found Alan via Chat GPT, having asked for the names of plumbers with the best reputations in West London. He was the first on the list it generated. He came when he said he would, was very personable and identified and fixed the issue (including having to go to buy the new part required) quickly. He also fixed a couple of radiators that weren't heating as they should without charging any me anything extra for doing so, even though he had to use a new valve on one of them. His good reputation is fully justified and I will now automatically default to using him in future should the need arise.

Alan, planned, sourced, and communicated, with a third party,as to the installation of a new boiler in my home. All completed in two days, also added a radiator, in my rear extension, which made sense. Knowledgeable,reliable,and helpful in explaining, in layman’s terms, your options. Recommend him, wholeheartedly,to all. You won’t go wrong.

Boiler serviced, whole heating installation checked and ok’ed for the season. Alan is amazing; attention to detail, patience and honesty. Kindly explained all the details making sure we understand the nuances of the installation. Softly spoken gentleman, trustworthy and reliable. I recommend!

Thank you, Alan! You provided great service from the initial call to the boiler fitting. All our questions were answered with clarity. Alan has great knowledge of his trade and is a specialist. We are very happy with the installation, the work is very neat and tidy, and everything is running smoothly.

Alan was recommended to us. The task was to upgrade our heating system by adding a new pump to increase pressure and a new boiler. Together with 3 new radiators and fitting new valves and brackets to existing vintage radiators. From the initial conversation you got a good feeling that this was a really professional service. The initial call and quote was very thorough. The work itself was performed on time and too budget with due consideration to additional costs, agreed in advance and with recommendations. Post completion we received a detailed set of short videos and a final debrief call for questions. Exceptional work and service overall.

What can I say, a tradesman who absolutely knows his job inside out. My old boiler was installed by cowboys and we have had nothing but problems, then comes along Alan. Wow he really knows his stuff I highly recommend this guy,he is patient and explains everything so well. We had so many issues to correct from the old boiler installation and it was not a problem I will say again best tradesman we have ever had Thank you Alan

Called Alan as we needed our boiler and central heating system serviced and a radiator thermostat replaced. Within a week the work was completed and we now have a boiler working as if it was new and radiators working efficiently, he kindly was even able to provide the replacement radiator thermostat without charge. Throughout Alan’s communication, advice and knowledge has been exceptional and the quote for the work was one of the most reasonable we received.

Having been endlessly mucked about by a local plumber who did not have a Drayton Motorised Valve and said it had to be specially ordered in, I found 12 such valves available for collect at various local plumbers' merchants around me! Having waited two days, I called Alan and he came over straight away, fitted the valve and checked the system. I thoroughly recommend this very efficient and helpful man

Alan installed my new boiler, water filter, and faucet. He provided valuable advice on the best parts for my needs, demonstrating his expertise and attention to detail. He completed the work to an exceptional standard and displayed extensive knowledge throughout. I highly recommend his services to anyone in need.

My old boiler needed replacing, so I got a few quotes to get a sense of the cost and work involved. I chose Alan because when he visited to give an estimate, he struck me as an affable, knowledgeable professional. Also, I appreciated him giving a detailed explanation & costings of what the job entailed. Alan patiently and politely answered any questions I had and later sent me a detailed written estimate of all that had been discussed. On the agreed starting date for installing the boiler, Alan arrived on time, worked very hard throughout the day and tidied up when he was finished. Despite it being a long day’s work, Alan took time to double-check the boiler and radiators, making sure everything was in good working order before he left. I am pleased with his work and would be happy to recommend him.

Alan went above and beyond in helping me get the correct heating system. After picking Alan from a few other engineers he came on the day that was agreed He installed a new Worcester combi boiler along with 4 new radiators. He recommended a towel rail which I'm very happy with as it uplifts the bathroom. On completion, I was extremely happy with his workmanship and left the property tidy I'm really impressed with Alan putting back a tiled boxing better than originally as other plumbers said they would need to smash it out to get to the pipes I would 100% recommend Alan

Alan was a very knowledgeable Heating engineer, he wasn’t the cheapest, but as they say, you get what you pay for. From the start to finish I have no complaints, when he visited my house 1st time, we set and I went through my requirements and problems, and he gave me a quote with recommendations, he spent well over discussing my requirements. When i was ready, I called him again, and he spent good amount of time explaining everything in details. While installing the boiler, he came across poor wiring and he sorted that out for me without additional charges, it did take him good few hours to sort the wiring. He also sorted out my old piping in the roof which looked like cobweb, but he sorted that out too, his piping skills are to be admired. Throughout the install he asked if I was happy with the progress of the job, also each day he would clear up all the mess before leaving for the day. Overall he is a excellent central heating engineer, and it was a pleasure picking the right person for the job, I would recommend Alan to anyone.

I had a leaking pipe. I got a number of names from Which and he got the highest rating. I chose him and booked an appointment with him for Monday. He came and explained to me the situation and the possible options, wishing to give me the best price for the job. He then did the repairs very successfully. I was very pleased with his work and told him that I would give him 5+ stars if it was possible to do so. Thank you for a job well done Alan.

Initially contacted Alan about removing a radiator and replacing it with a vertical one. When he initially visited he inspected the whole heating system and helped me to make an informed decision about replacing the boiler and all the radiators which were old and on borrowed time. I also asked him to fit a new kitchen sink, tap, bathroom vanity unit and shower screen. He helped me decide on a new kitchen sink and tap and supplied a shower screen at a highly discounted price. The work was completed to the highest standard on the agreed dates and for a fair price. Most importantly, Alan is a very genuine, engaging and knowledgeable person who you can trust and feel comfortable being in your home. He went above and beyond to make sure the job was done properly and explained everything clearly. He always kept me updated with what he was doing and dealt with any issues that popped up. I will use Alan for boiler servicing and any other plumbing and heating work required in the future.

Suddenly, the boiler just decided not to work any more: no hot water. A friend highly recommended I get in touch with Alan. Alan patiently explains everything in a comprehensive quote. Quotes a fair price. And, he is a kind, empathetically flexible, knowledgeable professional. Boiler breakdown is very stressful, without any additional drama Alan turns it into a pleasant experience.

Alan replied promptly and courteously to my initial enquiry. After a helpful conversation, in which he indicated how I could make the most economical choices, we agreed a date for the work to be done. Alan installed a new mixer tap in my kitchen - not an easy task as he had to pull out the dishwasher to gain access to the infrastructure of my sink. He also repaired a mystery leak under the sink. An issue with the toilet cistern was solved by replacing the ball valve. He had anticipated this problem and had put a replacement in his van, just in case. Finally, a heating job: my gas fire was not working so Alan gave it all a thorough clean to remove debris that had accumulated. He also advised that I buy a new CO detector and that I have the chimney swept. At every stage of each job, Alan kept me informed of the steps he was taking. And everything was left spotless after he had finished. A good afternoon's work!

Very happy with the work carried out by Alan and his team. All radiators replaced, boiler services as per original quote. Alan answered all my questions and I would definitely use him again.

Prompt & fast service Completed gas boiler ‘ heater check Gave peace of mind. Pleased to have found this team.

Alan installed a replacement Worcester Bosch boiler for me on November 6th, with replacement radiator valves, a replacement towel rail and a replacement thermostat. He left me with details of what aftercare might be required and how to program the thermostat. I have had the new system now for two weeks and I'm delighted to say it is all working perfectly. The operation was performed efficiently and with minimum mess. I have no reservations about recommending Alan Mack plumbing and heating services. (The Honeywell leaflet instructions could be better. Fortunately there is an excellent YouTube video.......)

Great service , timing and friendly personality. Repaired leak in the system with discounted fare which was highly appreciated.

Thorough service, explained the process clearly giving advice of future work required. Would recommend.

Alan installed what was for us, a totally new boiler system as well as seven new radiators a year ago. He returned today for the first annual inspection and check. We have been very impressed with his knowledge and appreciated his lucid explanations especially as we changed over to a completely different central heating system. The installation was carried out with minimal fuss, mess and disruption and included installing some new pipework, taking out the old boiler and both the hot water and cold water tanks. We were delighted to see him back today for the annual check. We recommend him most highly.