The lock, on our aluminium framed Everest back-door, was stuck in the locked position. I requested the service on Tuesday this week, but explained that it was not very urgent. Today, Thursday, the locksmith, Nick, arrived as arranged having phoned to ensure I was at home. I was amazed at his patience and professionalism as the locked door prevented access to remove the broken lock. Eventually, the door was opened and the lock removed. Nick had a new replacement lock available which he fitted efficiently and carefully. Our door is now as new and we are delighted. Nick has more than 25 years working as a locksmith and his skill was obvious. I can recommend this excellent company particularly for their very reasonable costs.