Albany Windows Ltd

We chose Albany Windows for 2 reasons: firstly, they could do different colours of PVC on the outside and inside of the windows; secondly, we got the sense that the installation team were going to be polite and competent. They lived up to both our expectations and more. The sales process was very low pressure. They didn't take money until the installation was complete and we were happy. We had one small problem with a leak which was to do with our lintel rather than their windows. Nevertheless, they came out and fixed it without quibble. We couldn't be more happy with Albany Windows. We would have no hesitation in recommending them to anyone considering buying PVC windows. This company breaks the mould when it comes to this industry - they are superb.

Excellent and professional service from our initial enquiry to completion of the door installation. Minor manufacturing problem with the door fixed within 24 hours of our report.

The lounge had bifold doors when we moved in - they were a nightmare particularly with complete lack of airtightness in the winter when the wind would blow the folds in and let freezing air into the room! We decide to replace them with sliding patio doors and after much research and some quotes chose Albany windows. The sales experience was friendly, helpful, decidedly not pushy, providing just the right level of support and information. The sales team were prepared to accommodate our timings and did not pressure us into anything. The quote was excellent value and once we had accepted everything went very smoothly, it was unusual and refreshing not to have to pay a penny deposit up front. The timescales were exactly as they had stated and the fitters were friendly and courteous. They got on with the job, not disturbing me at all, and left the room as clean as they found it, using dust sheets inside. I am delighted with the new windows and ecstatic that I can use my lounge this winter as it is already noticeable warmer.