Endorsed by Which?

Albany Windows Ltd

4.9

385 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–12:30
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Albany Windows is a family business, small enough for Peter Knox and his son Nathan to have close involvement and tight control over very high installation standards and service, but big enough to obtain supplies directly from large high quality manufacturers of PVCu and aluminium windows, doors and conservatories.

Whatever your requirements, we have glazing options for every need and budget, and welcome all sizes of project from a single window to a large house full of windows and big conservatories. We also supply some local builders of high quality homes with their glazing requirements.

As well as being very proud to have been approved as a Which? Trusted Trader we are members of FENSA and Trustmark, so your investment in home improvements couldn't be in safer hands.

We offer Home Improvement Loans. Authorised and regulated by the Financial Conduct Authority.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • Front door
    • French doors
    • UPVC doors
  • Conservatories

    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazing installation
    • Sash windows
    • Triple Glazing
    • UPVC Windows
    • Velux windows
    • Double glazed units
  • Blinds

  • More Services

    • integral blinds

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
385 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Professional and excellent
Customer Service
Quality
Value
We have just had a number of windows and a pair of French windows fitted by Albany Windows. They are an excellent, professional company who are efficient, quick, exact and with delightful staff - from the surveyor to the fitters. This is the second time we have used them and they repeated the service we had first time round. They quote quickly and came on the day they said they would and finished on the day they said they would. All on a reasonable quotation considering the amount of work and detail entailed. There are no longer any draughts, the house is warmer and it looks clean and well cared for now. It was so good to find a company that does what it says it can with a professionalism and quality of workmanship which is rare these days. We recommend them very highly.
Customer in Gloucestershire Posted on 21/03/2024 , work completed 07/03/2024
The trader replied (on 16/10/2024)
Thank you for the fantastic review! Pleased to hear you came back to us again.
went the extra mile
Customer Service
Quality
Value
We contacted Albany because they were Which trusted traders and we needed to replace all the windows in our property. Even though we are slightly outside of their 'catchment' area they still gave us a quote - which we accepted. They were professional, efficient and really went the extra mile to get the job completed to our satisfaction. A bespoke stained glass window had to be removed and re-installed within a new double glazed frame and we were really impressed with how they dealt with this task. We are very pleased with the windows they fitted and that they willingly returned to check and make sure that we were satisfied. Neat and clean workmanship.
Customer in Wiltshire Posted on 18/03/2024 , work completed 23/02/2024
The trader replied (on 16/10/2024)
Thank you for your kind review. Great to hear you are so pleased with the result.
Very satisfactory experience and a job very well done
Customer Service
Quality
Value
I needed to replace a backdoor and toilet window with double-glazed units. From the beginning, Albany Windows were responsive and very helpful - also making really useful suggestions. I felt they provided a 'personal touch'. I expected to wait a while for a confirmed installation date, knowing how difficult it can be these days for materials/units to be available; but it was all installed during one morning only 4 weeks after the measuring-up day. The installation team carried out the work efficiently and with little intrusion. They did a great job. I am delighted with the result, and would not hesitate to recommend this company.
Customer in Gloucestershire Posted on 02/02/2024 , work completed 09/01/2024
Great company to do business with.
Customer Service
Quality
Value
Great experience from Albany Windows from start to finish. We had eight windows and two doors replaced from Albany windows, from initial contact, to making an appointment to get a quote, with out any pressure to make a decision there and then. Once accepted quote, final measurements taken the following day, windows and doors ordered. Appointment made for installation days, turned up when they said they would. Very pleasant fitters, told us exactly what they had planned for the day and got on with it. Dust sheeting where ever they were working and respected our property. Always left rooms clean and tidy when windows were completed. Good quality windows and doors, very secure. Would highly recommend Albany windows.
Customer in Gloucestershire Posted on 17/01/2024 , work completed 14/12/2023
Excellent Service
Customer Service
Quality
Value
Albany have supplied and fitted our new front door. From the start they were helpful and efficient. The door arrived on time and as they'd had a cancellation, it was fitted a week earlier than expected. Fitting was quick and clean I'd have no hesitation in recommending them and if we ever need new windows, they'll be my first port of call.
Customer in Gloucestershire Posted on 04/11/2023 , work completed 18/10/2023
Albany Windows - highly recommended
Customer Service
Quality
Value
Recently had a garage door and window fitted. The whole process from start to finish was hassle-free. Everybody could not have been more helpful and efficient. Very pleased with the end result. Would certainly use Albany Windows again in the future.
Customer in Gloucestershire Posted on 03/11/2023 , work completed 14/10/2023
Excellent work
Customer Service
Quality
Value
We used Albany Windows to replace 6 UPVC windows. They responded quickly and efficiently to enquiries. It only took a couple of weeks from us signing the order to the job being completed. Everyone we spoke to was very helpful and kind. The work was completed very quickly and with care and attention. It was an excellent job with high standards of installation and we are very pleased with the result.
Customer in Gloucestershire Posted on 23/10/2023 , work completed 20/09/2023
Excellent service.
Customer Service
Quality
Value
Getting a quote was simple and easy, and the price was the most affordable of all estimates. The fitters were polite and professional and fast (they estimated 2 days to fit 3 windows, but it was all finished in 1 day). When we need the rest of our windows replacing, we will go straight to Albany Windows.
Customer in Worcestershire Posted on 07/10/2023 , work completed 14/09/2023
Professional and Reliable
Customer Service
Quality
Value
Dealing with Albany Windows was a pleasure. The initial order to installation was carried out promptly, turning up when they said they would, even phoned to see if an earlier date was possible, what a rarity that is!! Very pleased with the new door and window. This will be my go-to company for any further improvements I might need.
Customer in Gloucestershire Posted on 18/08/2023 , work completed 25/07/2023
Wouldn't go anywhere else
Customer Service
Quality
Value
We've just had some French doors installed in our kitchen overlooking the garden. From start to finish all the staff at Albany are friendly and very professional. The sales people are not hard sell - they don't spend hours in your house desperate for you to sign up on the day. They assess the job, take all the measurements and advise on the different options. Then they go away and calculate the quote and then that's what you pay. In our experience the quotes are reasonable for the quality of the product and the standard of work carried out. We're really pleased with the finished result, which was done on time and everything left tidy when they left. Last year we had our bay windows and front door done by Albany. This was the first time we had used Albany. Again this was all done to a very high standard, so much so that when it came to getting the French doors this year we didn't even consider going anywhere else. There were some minor snags during last year's job but everything was rectified without fuss or delay. They are very good at what they do and take great pride in working to a very high standard. They are decent people to deal with and even put the toilet seat down after use, so you can't ask for more than that!! We would recommend them without hesitation.
Customer in Gloucestershire Posted on 03/07/2023 , work completed 27/06/2023
Single window replacement
Customer Service
Quality
Value
From salesman to fitter very friendly and professional service. Fitted within promised timescales and the result - a replaced window that looks really good. Reasonably priced. Very pleased overall.
Sue in Gloucestershire Posted on 15/06/2023 , work completed 24/05/2023
Excellent Service
Customer Service
Quality
Value
Provided with a great service from start to finish - efficent staff, and friendly. All round great service, Very pleased with the work carried out.
Which? Trusted Traders Consumer Posted on 15/06/2023 , work completed 19/05/2023
A friendly recommended company
Customer Service
Quality
Value
Had 3 windows and a door fitted. From first contacting them to the fitting of the windows and door first class service. Friendly staff and a competitive price. Would highly recommend and would definitely use again. Had a small problem that was rectified the next day.
Colin in Gloucestershire Posted on 14/06/2023 , work completed 08/06/2023
Excellent Service
Customer Service
Quality
Value
After a bad experience with another Window Company we decided to give Albany Windows a try. From beginning to end the whole experience was stress free. We ordered 7 windows, 1 french doors and 1 front door. Everything was installed within 2 days by a fantastic bunch of fitters. We could not have asked for better and we would recommend Albany Windows to all.
Customer in Gloucestershire Posted on 11/06/2023 , work completed 19/05/2023
New UPVC windows
Customer Service
Quality
Value
Very patient at the design stage, with different options being looked at. Not at all pushy. Installation team worked very neatly and efficiently. The only minor issue was one of the smallest windows arrived with a crack in the glass, but this was replaced very quickly with no fuss. All in all , a good professional friendly service from start to finish. The invoice was only issued to us once the replacement glass was installed. Rare in this day and age.
Nigel in Gloucestershire Posted on 30/03/2023 , work completed 10/03/2023
Excellent products and installation of new doors
Customer Service
Quality
Value
I am really pleased with the excellent quality of products and service received from Albany Windows Ltd. From my initial enquiry through to making payment, their communication has been prompt, informative, and helpful. Chris, their Sales Representative visited to speak through the options regarding new front and patio doors. Unlike similar companies that I had approached for a quotation, Chris came prepared with brochures and colour swatches, that enabled me to make a better and more informed decision on the products. The quality of the doors is exceptional and the workmanship is outstanding. Thank you very much to the team at Albany Windows for looking after me. I would most definitely recommend them for new door installation!
Customer in Gloucestershire Posted on 07/03/2023 , work completed 02/03/2023
Albany were brilliant
Customer Service
Quality
Value
I wanted French windows in my downstairs garden room (instead of a picture window). Albany were brilliant from the start. They came almost straight away to give me a (very reasonable) quote. Then fitter Pete, who came to measure up, very politely told me he could do what I was asking, but I wouldn't like it. Did I want time to think about it? He was right. I took his advice. The fitters arrived a few weeks later, took just two days and did a perfect job. No mess. No fuss. First class.
Customer in Gloucestershire Posted on 20/02/2023 , work completed 06/02/2023
Reasonably priced excellent quality of workmanship highly recommended.
Customer Service
Quality
Value
We had Albany windows replace all our windows in our 5 bed house along with the facia boards with the new flush faced windows in Pebble grey, the entire process was done professionally and with attention to detail. I don’t normally praise sub contractors but on this occasion, I am most definitely pleased to do so, they are conscientious and they didn’t rush to get away they were very clearly interested in making sure I was happy with everything they done. Highly recommended.
Customer in Gloucestershire Posted on 19/02/2023 , work completed 04/02/2023
Very satisfied with Albany Windows.
Customer Service
Quality
Value
Our experience, from our initial visit and chat at Albany's showroom to placing an order and then having the work completed, was positive and hassle free. We were given a competitive price to have a new front door and toilet window fitted and were kept abreast of the progress of our order and the eventual day that the work was to be undertaken. The fitters who installed the door and window were professional and courteous and undertook the work to a high standard. We were very pleased with the outcome and would have no hesitation in recommending Albany windows.
Derek in Gloucestershire Posted on 02/02/2023 , work completed 14/01/2023
Quality product. Excellent fitting.
Customer Service
Quality
Value
We had our 3 bed bungalow completely double glazed including 2 doors. The sales person was informative and helpful and not at all pushy. Surprisingly the cost was on a par with other far less professional companies offering a lesser product. Fitting was carried out by two gents over 2 days and to a high standard. Required some minor remedial work which was carried out promptly. Customer service first class. So impressed that we had no hesitation in using them again to install windows in a garage conversion some months later. Just as helpful even when we had to change some sizes. Nothing too much trouble.
Customer in Gloucestershire Posted on 01/02/2023 , work completed 22/07/2001
Professional and a pleasure to deal with
Customer Service
Quality
Value
Competitively priced local business. Good communication throughout the process and all members of the team were friendly and professional. The works related to a let property that I manage from a distance away. This was not a problem for Albany Windows and they worked in the same friendly and professional manner with both me and my tenants. A good job completed on time - thank you
Customer in Lancashire Posted on 10/01/2023 , work completed 09/12/2022
Refreshing service
Customer Service
Quality
Value
I would like to recommend the excellent and professional service given to me by Albany Windows. How refreshing to meet such high standards in this day. Extremely impressed by every aspect offered by this company.
Which? Trusted Traders Consumer Posted on 01/12/2022 , work completed 24/10/2022
Great friendly service fantastic job
Customer Service
Quality
Value
Complete new front door and side windows fitted. Excellent job done, in good time, at a very reasonable price. We are very impressed by the result of all the work, the efficiency of the team, their cleanliness and friendly service and would recommend Albany Windows. We will be using them again to do our windows in due course.
Nick in Gloucestershire Posted on 23/11/2022 , work completed 24/10/2022
Zero complaints from us
Customer Service
Quality
Value
They were very professional, offered a good price and no pushy sales tactics, even though we only wanted one window.
James in Gloucestershire Posted on 19/11/2022 , work completed 04/11/2022
Great job, very efficient
Customer Service
Quality
Value
We've used Albany Windows ltd twice for extensive window replacement and have been very pleased with the work on both occasions. They are friendly and very helpful on the telephone. Everything was completed in the time frame given.
Customer in Telford and Wrekin Posted on 14/11/2022 , work completed 02/11/2022