Endorsed by Which?

Albany Windows Ltd

4.9

386 Reviews

Opening Hours
Today - 09:00–12:30
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–12:30
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Albany Windows is a family business, small enough for Peter Knox and his son Nathan to have close involvement and tight control over very high installation standards and service, but big enough to obtain supplies directly from large high quality manufacturers of PVCu and aluminium windows, doors and conservatories.

Whatever your requirements, we have glazing options for every need and budget, and welcome all sizes of project from a single window to a large house full of windows and big conservatories. We also supply some local builders of high quality homes with their glazing requirements.

As well as being very proud to have been approved as a Which? Trusted Trader we are members of FENSA and Trustmark, so your investment in home improvements couldn't be in safer hands.

We offer Home Improvement Loans. Authorised and regulated by the Financial Conduct Authority.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • Front door
    • French doors
    • UPVC doors
  • Conservatories

    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazing installation
    • Sash windows
    • Triple Glazing
    • UPVC Windows
    • Velux windows
    • Double glazed units
  • Blinds

  • More Services

    • integral blinds

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
386 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Absolutely delighted with products & service
Customer Service
Quality
Value
I wasn't looking forward to replacing the windows and doors; perceptions of a hard sell and then patching up wallpaper/paint afterwards made me dread this. I couldn't have found a better company to make me change my mind. Christian and Pete were so informative, knowledgeable and honest about what would look good in our old home. We absolutely love the flush finish on the windows and the new front door has made such a positive improvement on bringing light into our hallway. The installation team were just brilliant - no damage or repairs to wallpaper etc. They were so careful and considerate, we were delighted. The service surpassed all of our expectations. So much so that we have booked them to install the last door and large window too. I have no hesitation whatsoever in recommending the Albany Windows Ltd team. Thank you to you all - from a very happy Customer
Customer in Gloucestershire Posted on 25/07/2021 , work completed 10/07/2021
PVCu Door
Customer Service
Quality
Value
One of several companies I contacted. Chose Albany because not only competitive price but very professional and efficient. No heavy sales, unlike other company. Arrived, measured, showed us options, gave quote and left without all the usual over the top offers, etc. Arrived and fitted as agreed. Excellent product and job. Would definitely recommend and use again.
Denise in Gloucestershire Posted on 31/07/2021 , work completed 30/06/2021
Great service
Customer Service
Quality
Value
We recently had new PVCu Flush bay windows and a normal PVCu window done and have been very happy with the service provided. We shopped around a bit but were very happy from the first conversation about what we were looking for to the work being completed. Very professional team and highly recommended.
Customer in Gloucestershire Posted on 06/12/2021 , work completed 23/11/2021
Good work, good workmen no waste of time, cheerful & being on time. Employing again.
Customer Service
Quality
Value
Good work good workmen, no waste of time, cheerful and being on time. We will employ them again, in fact, we have already asked them for another quote for more work.
Customer in Gloucestershire Posted on 07/12/2021 , work completed 23/11/2021
Quality work
Customer Service
Quality
Value
Placed order for 9 PVCu Windows and 1 PVCu Patio door in June. Delivery and fitting was estimated around 6/8 weeks but was delayed until October due to supply issues which we appreciated and had no issue with. Fitters did an excellent job and we were most impressed with their work ethic. They also did an excellent job cleaning up. One small problem with patio door (blocked drainage holes) Fitter came back within 5 days and sorted it out. We are overall very pleased with the finished job and would recommend Albany Windows to provide a quality product at a reasonable price.
Customer in Gloucestershire Posted on 07/11/2021 , work completed 21/10/2013
First class service....
Customer Service
Quality
Value
We obtained four quotations for a new back door and chose Albany who were quick to respond, with an uncomplicated sales pitch, a competitve price, a short lead time of 4 - 6 weeks and required no deposit. A follow up survey preceded the installation which took place within the estimated time, without fuss and the room/outside area was left clean and tidy. All the Albany personnel were polite and easy to deal with and we are very happy with the the overall quality of the finished job. Thank you Albany, certainly a company to recommend.
Customer in Gloucestershire Posted on 31/05/2022 , work completed 18/05/2022
Completed on schedule
Customer Service
Quality
Value
We had some new windows fitted by Albany at the end of September. The work required brick, block work and plastering. All complete to a high standard. The level of care taken to protect carpets and furnishings was exceptional. Will be in touch next spring to have more windows. Thanks to all at Albany.
Customer in Gloucestershire Posted on 11/10/2022 , work completed 29/09/2022
New front door
Customer Service
Quality
Value
I'm delighted with my new composite front door recently fitted by Albany Windows. From my initial visit to their showroom, through to final installation, everybody I dealt with was friendly and efficient, with no pushy sales techniques. The installation itself took less than half a day, with everything left neat and tidy at the end. I'd be happy to recommend this company, and am indeed likely to use them again for some replacements windows.
Customer in Gloucestershire Posted on 16/07/2022 , work completed 08/07/2022
The trader replied (on 20/07/2022)
Thank you for the great review. We hope you get many years of enjoyment from your new composite front door!
Great job, very efficient
Customer Service
Quality
Value
We've used Albany Windows ltd twice for extensive window replacement and have been very pleased with the work on both occasions. They are friendly and very helpful on the telephone. Everything was completed in the time frame given.
Customer in Telford and Wrekin Posted on 14/11/2022 , work completed 02/11/2022
Refreshing service
Customer Service
Quality
Value
I would like to recommend the excellent and professional service given to me by Albany Windows. How refreshing to meet such high standards in this day. Extremely impressed by every aspect offered by this company.
Which? Trusted Traders Consumer Posted on 01/12/2022 , work completed 24/10/2022
Excellent Service
Customer Service
Quality
Value
Albany have supplied and fitted our new front door. From the start they were helpful and efficient. The door arrived on time and as they'd had a cancellation, it was fitted a week earlier than expected. Fitting was quick and clean I'd have no hesitation in recommending them and if we ever need new windows, they'll be my first port of call.
Customer in Gloucestershire Posted on 04/11/2023 , work completed 18/10/2023
New front and patio doors
Customer Service
Quality
Value
New composite door and new French doors. Great products, fitted in a timely manner. Cleaned up after themselves. Very professional and very happy with installed products. Upon removal, some of the render came off the blockwork and remedial work was undertaken to replace it. Again extremely happy with the results. Will definitely use again in the future when replacing windows.
Customer in Gloucestershire Posted on 11/08/2024 , work completed 15/07/2024
The trader replied (on 16/10/2024)
Thank you for giving us such a great review!
Excellent job carried out professionally
Customer Service
Quality
Value
We had 3 of our windows changed to uPVC as the wooden ones were giving notice. From the initial enquiry to completion of the job and payment, I was impressed by the friendliness, helpfulness and competence of everyone involved. The work was carried out on the pre-arranged date and completed to the agreed budget. A minor problem after installation was attended to very quickly and with no fuss. I would have no hesitation in using Albany Windows again.
Customer in Gloucestershire Posted on 09/07/2024 , work completed 18/06/2024
The trader replied (on 16/10/2024)
Thank you for the great review, very much appreciated.
Very professional supplier of windows and doors
Customer Service
Quality
Value
We recently chose Albany Windows of Cheltenham in 2025 to install our new composite front door. Previously the same company installed our large patio windows in 2015. Their staff have been professional, and easy to engage with on both occasions, whether a first visit to us to show and discuss their catalogue items, or further on to measure ahead, or the installation day. Our patio windows are still going strong. Early on we had a bit of hassle with the patio lock 'catching' and they came out very speedily and fully sorted it out. This attention to customer care was one of the reasons we choose Albany again this second time. Additionally, we've watched them increase in size and reputation over the years and it helps that they are a well-known and established local firm – we've felt like customers that are actually valued. These are not cheap items to replace, but on both occasions we have felt they provide an excellent product, and given real value for money, supported further by professional guarantees.
Customer in Gloucestershire Posted on 06/05/2025 , work completed 17/04/2025
The trader replied (on 05/09/2025)
Thank you so much for your excellent review, it is greatly appreciated.
Highly Recommended!
Customer Service
Quality
Value
Albany Windows have been a pleasure to do business with. They transformed our old glass roofed conservatory into a fabulous garden room with a solid roof, to include 3 glass panels for light. We are absolutely delighted with it! An excellent job carried out by an excellent team! Nothing was too much trouble, they kept us informed of progress, were respectful of our property, cleaned up after themselves and kept smiling despite the dreadful weather!
Customer in Gloucestershire Posted on 24/03/2026 , work completed 23/02/2026
Very satisfactory experience and a job very well done
Customer Service
Quality
Value
I needed to replace a backdoor and toilet window with double-glazed units. From the beginning, Albany Windows were responsive and very helpful - also making really useful suggestions. I felt they provided a 'personal touch'. I expected to wait a while for a confirmed installation date, knowing how difficult it can be these days for materials/units to be available; but it was all installed during one morning only 4 weeks after the measuring-up day. The installation team carried out the work efficiently and with little intrusion. They did a great job. I am delighted with the result, and would not hesitate to recommend this company.
Customer in Gloucestershire Posted on 02/02/2024 , work completed 09/01/2024
Great company to do business with.
Customer Service
Quality
Value
Great experience from Albany Windows from start to finish. We had eight windows and two doors replaced from Albany windows, from initial contact, to making an appointment to get a quote, with out any pressure to make a decision there and then. Once accepted quote, final measurements taken the following day, windows and doors ordered. Appointment made for installation days, turned up when they said they would. Very pleasant fitters, told us exactly what they had planned for the day and got on with it. Dust sheeting where ever they were working and respected our property. Always left rooms clean and tidy when windows were completed. Good quality windows and doors, very secure. Would highly recommend Albany windows.
Customer in Gloucestershire Posted on 17/01/2024 , work completed 14/12/2023
Excellent from start to finish.
Customer Service
Quality
Value
I enquired about a replacement front door from Albany Windows. Their Sales Manager contacted me quickly and arranged a visit to size up the job and to give me a quote. The quote arrived within a few days and was very reasonable. I placed an order and the door arrived six weeks later, as arranged. It was fitted by Tom and Adam who took only a couple of hours to remove the old plastic door and to fit the new composite door. The standard of finish they achieved was excellent and my wife and I were very pleased with the result. Nothing was too much trouble - Tom removed the lock and handles from the old door so that it could be fitted to the current back door. The front door sensor for the burglar alarm system was transferred to the new door without any problem. Unfortunately, an important item of trim had been delivered in the wrong colour. This was reported to Albany's head office by the installation team and another trim was fitted by Geoff a few hours later, which I thought was very impressive.
Customer in Gloucestershire Posted on 30/10/2024 , work completed 30/10/2024
Very satisfied customer
Customer Service
Quality
Value
I would like to say how delighted I am with the second window installation by the Albany team. I contacted them again, having had 1 window installed in May. I really appreciated being able to spread the cost of the windows in this way. The kitchen window now matches the lounge, and the modern single pane style, swing mechanism lets in more light than previously. The team also extended the height of the window by removing a row of bricks, making the sill level with the sink. Has made a huge difference to the amount of light and illusion of space I now have and view of the garden! I have recommended Albany to a friend who is going to contact them soon.
Customer in Gloucestershire Posted on 05/08/2025 , work completed 11/07/2025
The trader replied (on 05/09/2025)
Thanks for the great review and the recommendation! We hope you enjoy your new window and the extra light it has given you.
Very good job, good boys
Customer Service
Quality
Value
I have used Albany several times and would never hesitate to recommend or use them again.
Adrian, Gloucestershire Posted on 02/03/2015 , work completed 02/03/2015
Excellent work
Customer Service
Quality
Value
Highly recommended. Very efficient, clean workers with good sense of humour.
Christine, Gloucestershire Posted on 31/10/2014 , work completed 31/10/2014
Great company
Customer Service
Quality
Value
This company honoured their every statement from the very start. When David arrived and priced the job to when Peter and his colleague left having completed the work to a very high standard within the time frame agreed. From their competitive prices to their friendly and considerate work force, I'd have no hesitations what so ever in recommending this company. Thank you to the team!
Richard, Gloucestershire Posted on 29/01/2015 , work completed 29/01/2015
Tidy & Efficient
Customer Service
Quality
Value
Prompt and quickly executed. Good tidy work completed.
Ian, Gloucestershire Posted on 31/10/2014 , work completed 31/10/2014
Excellent job
Customer Service
Quality
Value
Minimal mess and disturbance. Efficiently done by friendly staff. Would gladly recommend, thank you
George, Gloucestershire Posted on 09/04/2015 , work completed 09/04/2015
Job well done
Customer Service
Quality
Value
A very efficient team came on time and completed in the day. The work was to our satisfaction and we will employ them again for the rest of our windows. The chaps were friendly and took care not to damage our carpets in the decoration.
Denys, Gloucestershire Posted on 28/05/2015 , work completed 28/05/2015