Endorsed by Which?

Albany Windows Ltd

4.9

386 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–12:30
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Albany Windows is a family business, small enough for Peter Knox and his son Nathan to have close involvement and tight control over very high installation standards and service, but big enough to obtain supplies directly from large high quality manufacturers of PVCu and aluminium windows, doors and conservatories.

Whatever your requirements, we have glazing options for every need and budget, and welcome all sizes of project from a single window to a large house full of windows and big conservatories. We also supply some local builders of high quality homes with their glazing requirements.

As well as being very proud to have been approved as a Which? Trusted Trader we are members of FENSA and Trustmark, so your investment in home improvements couldn't be in safer hands.

We offer Home Improvement Loans. Authorised and regulated by the Financial Conduct Authority.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • Front door
    • French doors
    • UPVC doors
  • Conservatories

    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazing installation
    • Sash windows
    • Triple Glazing
    • UPVC Windows
    • Velux windows
    • Double glazed units
  • Blinds

  • More Services

    • integral blinds

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
386 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Good work, good workmen no waste of time, cheerful & being on time. Employing again.
Customer Service
Quality
Value
Good work good workmen, no waste of time, cheerful and being on time. We will employ them again, in fact, we have already asked them for another quote for more work.
Customer in Gloucestershire Posted on 07/12/2021 , work completed 23/11/2021
Quality work
Customer Service
Quality
Value
Placed order for 9 PVCu Windows and 1 PVCu Patio door in June. Delivery and fitting was estimated around 6/8 weeks but was delayed until October due to supply issues which we appreciated and had no issue with. Fitters did an excellent job and we were most impressed with their work ethic. They also did an excellent job cleaning up. One small problem with patio door (blocked drainage holes) Fitter came back within 5 days and sorted it out. We are overall very pleased with the finished job and would recommend Albany Windows to provide a quality product at a reasonable price.
Customer in Gloucestershire Posted on 07/11/2021 , work completed 21/10/2013
New front door
Customer Service
Quality
Value
I'm delighted with my new composite front door recently fitted by Albany Windows. From my initial visit to their showroom, through to final installation, everybody I dealt with was friendly and efficient, with no pushy sales techniques. The installation itself took less than half a day, with everything left neat and tidy at the end. I'd be happy to recommend this company, and am indeed likely to use them again for some replacements windows.
Customer in Gloucestershire Posted on 16/07/2022 , work completed 08/07/2022
The trader replied (on 20/07/2022)
Thank you for the great review. We hope you get many years of enjoyment from your new composite front door!
Completed on schedule
Customer Service
Quality
Value
We had some new windows fitted by Albany at the end of September. The work required brick, block work and plastering. All complete to a high standard. The level of care taken to protect carpets and furnishings was exceptional. Will be in touch next spring to have more windows. Thanks to all at Albany.
Customer in Gloucestershire Posted on 11/10/2022 , work completed 29/09/2022
Very satisfactory experience and a job very well done
Customer Service
Quality
Value
I needed to replace a backdoor and toilet window with double-glazed units. From the beginning, Albany Windows were responsive and very helpful - also making really useful suggestions. I felt they provided a 'personal touch'. I expected to wait a while for a confirmed installation date, knowing how difficult it can be these days for materials/units to be available; but it was all installed during one morning only 4 weeks after the measuring-up day. The installation team carried out the work efficiently and with little intrusion. They did a great job. I am delighted with the result, and would not hesitate to recommend this company.
Customer in Gloucestershire Posted on 02/02/2024 , work completed 09/01/2024
Great company to do business with.
Customer Service
Quality
Value
Great experience from Albany Windows from start to finish. We had eight windows and two doors replaced from Albany windows, from initial contact, to making an appointment to get a quote, with out any pressure to make a decision there and then. Once accepted quote, final measurements taken the following day, windows and doors ordered. Appointment made for installation days, turned up when they said they would. Very pleasant fitters, told us exactly what they had planned for the day and got on with it. Dust sheeting where ever they were working and respected our property. Always left rooms clean and tidy when windows were completed. Good quality windows and doors, very secure. Would highly recommend Albany windows.
Customer in Gloucestershire Posted on 17/01/2024 , work completed 14/12/2023
Excellent from start to finish.
Customer Service
Quality
Value
I enquired about a replacement front door from Albany Windows. Their Sales Manager contacted me quickly and arranged a visit to size up the job and to give me a quote. The quote arrived within a few days and was very reasonable. I placed an order and the door arrived six weeks later, as arranged. It was fitted by Tom and Adam who took only a couple of hours to remove the old plastic door and to fit the new composite door. The standard of finish they achieved was excellent and my wife and I were very pleased with the result. Nothing was too much trouble - Tom removed the lock and handles from the old door so that it could be fitted to the current back door. The front door sensor for the burglar alarm system was transferred to the new door without any problem. Unfortunately, an important item of trim had been delivered in the wrong colour. This was reported to Albany's head office by the installation team and another trim was fitted by Geoff a few hours later, which I thought was very impressive.
Customer in Gloucestershire Posted on 30/10/2024 , work completed 30/10/2024
Very professional supplier of windows and doors
Customer Service
Quality
Value
We recently chose Albany Windows of Cheltenham in 2025 to install our new composite front door. Previously the same company installed our large patio windows in 2015. Their staff have been professional, and easy to engage with on both occasions, whether a first visit to us to show and discuss their catalogue items, or further on to measure ahead, or the installation day. Our patio windows are still going strong. Early on we had a bit of hassle with the patio lock 'catching' and they came out very speedily and fully sorted it out. This attention to customer care was one of the reasons we choose Albany again this second time. Additionally, we've watched them increase in size and reputation over the years and it helps that they are a well-known and established local firm – we've felt like customers that are actually valued. These are not cheap items to replace, but on both occasions we have felt they provide an excellent product, and given real value for money, supported further by professional guarantees.
Customer in Gloucestershire Posted on 06/05/2025 , work completed 17/04/2025
The trader replied (on 05/09/2025)
Thank you so much for your excellent review, it is greatly appreciated.
Very satisfied customer
Customer Service
Quality
Value
I would like to say how delighted I am with the second window installation by the Albany team. I contacted them again, having had 1 window installed in May. I really appreciated being able to spread the cost of the windows in this way. The kitchen window now matches the lounge, and the modern single pane style, swing mechanism lets in more light than previously. The team also extended the height of the window by removing a row of bricks, making the sill level with the sink. Has made a huge difference to the amount of light and illusion of space I now have and view of the garden! I have recommended Albany to a friend who is going to contact them soon.
Customer in Gloucestershire Posted on 05/08/2025 , work completed 11/07/2025
The trader replied (on 05/09/2025)
Thanks for the great review and the recommendation! We hope you enjoy your new window and the extra light it has given you.
Highly Recommended!
Customer Service
Quality
Value
Albany Windows have been a pleasure to do business with. They transformed our old glass roofed conservatory into a fabulous garden room with a solid roof, to include 3 glass panels for light. We are absolutely delighted with it! An excellent job carried out by an excellent team! Nothing was too much trouble, they kept us informed of progress, were respectful of our property, cleaned up after themselves and kept smiling despite the dreadful weather!
Customer in Gloucestershire Posted on 24/03/2026 , work completed 23/02/2026
Smart Conservatory
Customer Service
Quality
Value
Albany Windows have just completed our conservatory and we are very pleased with the results. From initial enquiry through to them leaving the site, they have been great. All the team were skilled and kept the site tidy despite the weather. Pete Knox kept us informed at each stage and dealt with items as they occurred - no surprises. The quality of work and materials is high and we intend to use them again for replacement windows in the next couple of months. Thanks for a great job.
Andy D Posted on 04/03/2015 , work completed 04/03/2015
Very good job, good boys
Customer Service
Quality
Value
I have used Albany several times and would never hesitate to recommend or use them again.
Adrian, Gloucestershire Posted on 02/03/2015 , work completed 02/03/2015
Did what they said they would do
Customer Service
Quality
Value
I had used Albany before so was keen to go with their quote, although it wasn't the cheapest. They were prompt, efficient and organised and good at cleaning up after the installation.
Olwen, Gloucestershire Posted on 16/08/2014 , work completed 16/08/2014
Excellent standard of workmanship and excellent customer service.
Customer Service
Quality
Value
Highly delighted with end result. Very professional and great attention to detail. High quality product. My 90 year old mother is delighted! Many thanks.
Lindsey, Wiltshire Posted on 22/10/2014 , work completed 22/10/2014
Excellent work
Customer Service
Quality
Value
Highly recommended. Very efficient, clean workers with good sense of humour.
Christine, Gloucestershire Posted on 31/10/2014 , work completed 31/10/2014
Excellent
Customer Service
Quality
Value
Good clean, efficient workmanship. Friendly & courteous
Terence, Gloucestershire Posted on 18/10/2014 , work completed 18/10/2014
Brilliant job!
Customer Service
Quality
Value
We are very pleased with our new boiler. Our workmen were efficient and did a great job, will use them again.
Mark, Berkshire Posted on 18/11/2014 , work completed 18/11/2014
Very pleased
Customer Service
Quality
Value
Workmen worked in a prompt and clean manner. Dust sheets put down and work is very good. Staff very approachable, answering queries raised.
Brad, Gloucestershire Posted on 11/11/2014 , work completed 11/11/2014
Great company
Customer Service
Quality
Value
This company honoured their every statement from the very start. When David arrived and priced the job to when Peter and his colleague left having completed the work to a very high standard within the time frame agreed. From their competitive prices to their friendly and considerate work force, I'd have no hesitations what so ever in recommending this company. Thank you to the team!
Richard, Gloucestershire Posted on 29/01/2015 , work completed 29/01/2015
Tidy & Efficient
Customer Service
Quality
Value
Prompt and quickly executed. Good tidy work completed.
Ian, Gloucestershire Posted on 31/10/2014 , work completed 31/10/2014
Excellent job
Customer Service
Quality
Value
Minimal mess and disturbance. Efficiently done by friendly staff. Would gladly recommend, thank you
George, Gloucestershire Posted on 09/04/2015 , work completed 09/04/2015
Job well done
Customer Service
Quality
Value
A very efficient team came on time and completed in the day. The work was to our satisfaction and we will employ them again for the rest of our windows. The chaps were friendly and took care not to damage our carpets in the decoration.
Denys, Gloucestershire Posted on 28/05/2015 , work completed 28/05/2015
Superb home improvement
Customer Service
Quality
Value
We had hesitated for many years to replace our wood frame, single glazed door and bay windows because we did not want to spoil the character of our 100+ year old house. Albany's product was superb and very good value. The installation crew were hard working, efficient, courteous and tidy - even preserving us sheets from a 1954 newspaper from the brickwork around the door!
Which? Trusted Traders Consumer Posted on 02/06/2015 , work completed 02/06/2015
Professional and quality work
Customer Service
Quality
Value
From my first call to the receipt of the paid invoice, I was delighted by Albany Windows. The sales side was extremely professional. The survey work and installation were all completed to time and as promised. All matters were dealt with promptly, courteously and professionally. I would highly recommend them.
Ailsa, Gloucestershire Posted on 06/07/2015 , work completed 06/07/2015
Brilliant job
Customer Service
Quality
Value
We have had Albany Windows before for over windows and French doors. We have always thought they were very professional, efficient and done a brilliant job . That is why we went to there for how front door, because we can trust them do deliver a excellent service.
Robert, Gloucestershire Posted on 16/04/2015 , work completed 16/04/2015