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Endorsed by Which? Trusted Traders

Albany Windows Ltd

Profile thumb new albany logo short
4.9

311 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–12:30
  • Sunday - Closed

About

Albany Windows is a family business, small enough for Peter Knox and his son Nathan to have close involvement and tight control over very high installation standards and service, but big enough to obtain supplies directly from large high quality manufacturers of PVCu, aluminium and timber windows, doors and conservatories.

Whatever your requirements, we have glazing options for every need and budget, and welcome all sizes of project from a single window to a large house full of windows and big conservatories. We also supply some local builders of high quality homes with their glazing requirements. We also carry out double glazing and conservatory repairs and replace misted up sealed units.

As well as being very proud to have been approved as a Which? Trusted Trader we are members of FENSA and Trustmark, so your investment in home improvements couldn't be in safer hands.

We offer Home Improvement Loans. Authorised and regulated by the Financial Conduct Authority.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
    • Double glazing repairs
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • Front door
    • Door repairs
    • French doors
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Triple Glazing
    • UPVC Windows
    • Velux windows
    • Double glazed units
  • Blinds

  • More Services

    • integral blinds

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
311 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Very efficient
Customer Service
Quality
Value
Came to fit patio door, Turned up on time, Neat and Tidy. Happy with end result. Would Highly recommend
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
First class service
Customer Service
Quality
Value
Very satisfied, Quick and tidy. Well pleased with the job.
Which? Trusted Traders Consumer Posted on 22/11/2021 , work completed 22/11/2021
100% Recommendation.
Customer Service
Quality
Value
Really great service. Window and bifold bought. Super quick to come and measure up and get quote to us. Really helpful advice on choosing finishes and options. Totally 100% happy with the product. Also extremely grateful for help given over a problem with the building renovation that impacted the window. No fault of Albany AT ALL but they helped us to resolve even though it meant coming back after initial installation. Really grateful and we will definitely buy from them again.
Customer in Gloucestershire Posted on 21/11/2021 , work completed 15/11/2021
Quality work
Customer Service
Quality
Value
Placed order for 9 PVCu Windows and 1 PVCu Patio door in June. Delivery and fitting was estimated around 6/8 weeks but was delayed until October due to supply issues which we appreciated and had no issue with. Fitters did an excellent job and we were most impressed with their work ethic. They also did an excellent job cleaning up. One small problem with patio door (blocked drainage holes) Fitter came back within 5 days and sorted it out. We are overall very pleased with the finished job and would recommend Albany Windows to provide a quality product at a reasonable price.
Customer in Gloucestershire Posted on 07/11/2021 , work completed 21/10/2013
Five Star
Customer Service
Quality
Value
Windows/doors installation - excellent service from initial sales representative through to completion. Staff are friendly and efficient. Fault with one window has already been corrected. No hesitation in recommending them to everyone.
Customer in Gloucestershire Posted on 26/10/2021 , work completed 12/10/2021
Excellent Installation
Customer Service
Quality
Value
After they fitted a single window during our kitchen refurbishment Albany fitted three upstairs windows and a patio door downstairs. They had been recommended by a friend and other reviews were positive. The installation was completed at short notice as they had a spare slot. The installers arrived on time and the work was done within the day. They were courteous and tidy laying extensive dust sheets and cleaning up thoroughly afterwards. The windows are excellent quality with a special hinge to allow for cleaning of the outside of the opening light. With partial Argon fill to the sealed units we expect good insulation.
Customer in Gloucestershire Posted on 23/10/2021 , work completed 20/10/2021
Excellent service, work and product
Customer Service
Quality
Value
We opted for a new composite front door with side panels and have been impressed at every stage with the professional and efficient service we received from Albany Windows. Everything went very smoothly throughout the selection/ordering process, survey and installation. The door is of a very high quality and was fitted in a morning. Everything was left clean and tidy and we were given instructions on how to close and lock the door. I wouldn't hesitate to recommend this company.
Customer in Gloucestershire Posted on 19/10/2021 , work completed 05/10/2021
PVCu Windows & Door Installation
Customer Service
Quality
Value
Albany Windows replaced 5 windows & 1 door in a single day, even though it was planned for a two day job. The workmanship was to the highest standard & the workman were extremely helpful & friendly. The finish of the windows & door really gives the property a new lease of life.
Customer in Gloucestershire Posted on 04/10/2021 , work completed 29/09/2021
Excellent and professional
Customer Service
Quality
Value
We decided to have a new composite front door with side panel. Christian was very helpful in the decision-making process. We were notified when it would be fitted. The door arrived on time. The staff were very helpful and worked efficiently with minimal disruption and cleaned the area after installation. Gave instructions how to use the door as we had gotten used to an old uPVC door. We are delighted with the product which is of extremely good quality and would have no hesitation in recommending this company.
Customer in Gloucestershire Posted on 02/10/2021 , work completed 14/09/2021
Very pleased with the work.
Customer Service
Quality
Value
Albany Windows replaced all the windows and the front and back door in my house. They arrived on time and started work straight away, they were very professional and courteous. The quality of the windows and doors are outstanding. They also cleaned up after themselves and left everything ship shape.
Customer in Gloucestershire Posted on 27/09/2021 , work completed 17/09/2021
All as Planned
Customer Service
Quality
Value
We sought a quote from 3 companies to replace all of our doors and windows and other roofline work. One national and 2 local companies the national lowered their quote a number of times over a few weeks each time explaining the new price as different sale . The price still did not come close to the local companies. We picked Albany over the other local company for a number of reasons. 1 Helpfulness and speed in answering various product questions and producing numerous quotes with requested changes. 2 The price cheaper than the national company and inline with the other local company. 3 Good reviews from various sources including Trusted Traders. We are extremely happy with the quality and look of the new doors, windows and roofline. The work was completed on time by a skilled and professional team and we were left with no mess and only a small paint touch up after new cement was applied to make good on the outside of 1 window. The quote was as promised the final price even though the price of the products must have increased due to the recent supply shortages due to Covid-19.
Customer in Gloucester Posted on 31/08/2021 , work completed 20/08/2021
Honest and Professional Service
Customer Service
Quality
Value
A straightforward and professional service. No pressuring sales, a very competitive price, adherence to the quote and schedule given and the work to replace window with a French door, carried out very carefully and efficiently by all concerned. Minimal amount of dust, very surprising considering this room had white walls! Thank you Albany Windows. I'll be back!
Customer in Gloucestershire Posted on 27/08/2021 , work completed 09/08/2021
PVCu Door
Customer Service
Quality
Value
One of several companies I contacted. Chose Albany because not only competitive price but very professional and efficient. No heavy sales, unlike other company. Arrived, measured, showed us options, gave quote and left without all the usual over the top offers, etc. Arrived and fitted as agreed. Excellent product and job. Would definitely recommend and use again.
Denise in Gloucestershire Posted on 31/07/2021 , work completed 30/06/2021
Absolutely delighted with products & service
Customer Service
Quality
Value
I wasn't looking forward to replacing the windows and doors; perceptions of a hard sell and then patching up wallpaper/paint afterwards made me dread this. I couldn't have found a better company to make me change my mind. Christian and Pete were so informative, knowledgeable and honest about what would look good in our old home. We absolutely love the flush finish on the windows and the new front door has made such a positive improvement on bringing light into our hallway. The installation team were just brilliant - no damage or repairs to wallpaper etc. They were so careful and considerate, we were delighted. The service surpassed all of our expectations. So much so that we have booked them to install the last door and large window too. I have no hesitation whatsoever in recommending the Albany Windows Ltd team. Thank you to you all - from a very happy Customer
Customer in Gloucestershire Posted on 25/07/2021 , work completed 10/07/2021
Good all round professional service
Customer Service
Quality
Value
We had five windows installed on our property, three were straight replacements but the other two were a complete glazing reconfiguration. From the start there were no pushy sales, just agreed to actions. The initial sales visit was very professional, discussing options, providing choices, and an idea of prices and timescales. We were given a quote that has been honoured throughout. A second visit measured the windows and confirmed the orders when we decided to proceed. The installation team arrived as arranged, were extremely professional, courteous, and consulted on any issues discovered or finishes required. We had one issue with the pattern of the pane which was installed but this was discussed and resolved without any quibble. I would thoroughly recommend the company to anyone.
Customer in Gloucestershire Posted on 22/07/2021 , work completed 23/06/2021
An excellent company - would recommend
Customer Service
Quality
Value
The service received from Albany Windows has been excellent; I would not hesitate to use them again in the future. I initially contacted Albany to discuss upgrading the conservatory roof and the fitting of some new doors from the kitchen into the conservatory. Peter (the director) clearly knew his stuff and during his initial visit he talked through options with regards to our conservatory roof - whilst his company could not help with the fitting of a new roof (in the end a fibreglass roof was the only option) he was able to quote for and supply and fit new suitable doors and side windows to enable a fibreglass roof to be fitted. Communication has been excellent from beginning to end and timescales clearly communicated and updated throughout. On the day of the install, the fitters turned up nice and early (on time) – I was very impressed with the fitters (team of 3) who were hard working and polite throughout and very tidy in their work. A fourth member of the team arrived towards the end of the installation to check workmanship and that everything was as it should be. You can tell that the doors are of very high quality. Thank you Albany Windows for such an excellent service.
Customer in Gloucestershire Posted on 03/07/2021 , work completed 29/06/2021
Great service definitely recommend!
Customer Service
Quality
Value
We recently had all the windows in the house and porch door replaced and this was the first time we have used Albany. The service from initial quote, survey and actually work was professional and very efficient. The fitters were very friendly, tidied up after themselves and worked very hard. The job was finished to the expected standard and we are pleased with the results. Excellent customer service and I would highly recommend this company.
Raj in Gloucestershire Posted on 24/06/2021 , work completed 28/04/2021
Triple glazed windows & front doot
Customer Service
Quality
Value
They were courteous and polite and finished the job on time. I would recommend them to anyone. The budget was agreed to and the schedule. They completed installing the front door and replacement windows
David in Gloucestershire Posted on 01/06/2021 , work completed 25/05/2021
Excellent Allround Service
Customer Service
Quality
Value
We found a conservatory we liked at Albany Windows, Cheltenham and were impressed by the way our initial enquiry was handled. We asked for a quotation, were visited by a member of staff and the price was emailed through on the date promised. When construction started we were very impressed by both the workmanship, attitude and politeness of the staff. They worked quickly, efficiently and cleaned up well each day. We are delighted with the end result and are now busy buying furniture! We thoroughly recommend Albany Windows without hesitation.
David in Oxfordshire Posted on 10/05/2021 , work completed 06/05/2021
Replacement Windows and Door
Customer Service
Quality
Value
This is the second time we have used Albany Windows. We were so pleased with the quality of the workmanship and materials used 2 years ago in building a Conservatory and separate Enclosed Porch for our Front Entrance that we saw no reason to go elsewhere. We were very pleased to see the same team of builders/fitters as previously and they were as efficient as before taking great care to protect all internal carpets and décor when working so that after the job was completed no extra cleaning and decorating was required by ourselves. The job was completed and everything tidied in the 1 and 1/2 days they originally estimated. Amazing performance.
Robert in Gloucestershire Posted on 04/05/2021 , work completed 21/04/2020
Straightforward good job
Customer Service
Quality
Value
We had 3 bedroom windows replaced shortly after moving in. Although we were still in lockdown, everything from quote to fitting was prompt and competent. There was very little mess with even material dropped on a lower roof cleared away. We are having a further 3 windows replaced by this company as we were so pleased with the job they have done.
Julie in Gloucestershire Posted on 01/05/2021 , work completed 15/04/2021
Albany Windows Cheltenham
Customer Service
Quality
Value
We have used Albany twice now. They came when arranged on both occasions and gave a prompt and economic quote. The work was done as arranged and was to a high standard. We are happy with the results.
Peter in Gloucestershire Posted on 12/04/2021 , work completed 30/03/2021
Whole house window and door replacement.
Customer Service
Quality
Value
Very highly recommended. Albany Windows have just replaced all our external doors and windows with ‘Smart’ anthracite aluminium doors and window frames. The whole process was, from my point of view, trouble free. The measurements were taken, the options discussed, the choices made and confirmed and the order placed. We received and agreed an installation time window, which was honoured, and with up to 5 fitters working at any one time, the complicated job was completed to a high professional standard. Both internal and complicated external remedial work was done together with Albany going to some lengths to match existing surface textures and colours. All the fitters were cheerful, friendly, respectful, competent and tidy. None of the above was unexpected as Albany Windows have, over many years, completed other works for us, friends and family members. Thank you Albany Windows.
Roger and Carol in Gloucestershire Posted on 06/04/2021 , work completed 05/03/2021
French door installation
Customer Service
Quality
Value
Excellent service in every respect from quotation, through to survey and installation. Everything carried out promptly and on time agreed.
Ian in Gloucestershire Posted on 31/03/2021 , work completed 17/03/2021
Everything we hoped for
Customer Service
Quality
Value
We asked for a quote last year for our conservatory to be rebuilt on the existing base. Albany Windows provided a detail quote which wasn't the cheapest but included everything we were looking for. We only recontacted AW to go ahead with the work this February. They immediately came out to measure up, and were ready to go ahead in 5 weeks. They honoured the existing quote despite some extra work on guttering and electrics. The guys who came were polite, industrious and easy to deal with. They left things tidy each evening. The work was done to a very high standard, with arrangements for finishing of some details easy to arrange. We are very happy to recommend this firm and will certainly hope to use them again ourselves.
Customer in Gloucestershire Posted on 28/03/2021 , work completed 19/03/2021
Fantastic service, great front door
Customer Service
Quality
Value
I contacted Albany Windows when I was enquiring about having my front door replaced. An appointment was made to come out to my property and speak with me in person about what I was wanting. I thought that was good customer service. I made my choice of door from the quotes I received and I couldn’t be happier with the results. The chaps who came out to fit the door were friendly, helpful and very professional. They took their time getting the door absolutely right and it looks amazing. Such great quality it was just what I wanted. The whole process from start to finish with Albany Windows was spot on. So pleased with my new door. Thank you.
Alison in Gloucestershire Posted on 27/03/2021 , work completed 12/03/2021
Excellent work and very efficient
Customer Service
Quality
Value
We recently had all the windows in the house replaced and this was the third time we have used Albany. We have previously had a conservatory built and new front and back doors. On all three jobs the service was professional and very efficient. The workmen were very friendly, tidied up after themselves and worked very hard. All three jobs were finished to a very high standard and we are so pleased with the results. Excellent customer service and I would highly recommend this company.
Customer in Gloucestershire Posted on 17/03/2021 , work completed 09/03/2021
A Great Company
Customer Service
Quality
Value
I had a new front door and I’m absolutely thrilled with it. The team were all very friendly and helpful. There was no sales pressure either. I was expecting to wait some time for my door with Covid and was surprised at how quickly it was ready, then fitted 2 days later! The fitters were also very friendly and courteous and did a great job. I would highly recommend Albany Windows and would definitely choose them again.
Customer in Gloucestershire Posted on 28/02/2021 , work completed 13/02/2021
Bi Fold Doors Fitted
Customer Service
Quality
Value
Pete was really helpful when we visited to discuss fitting bifold doors and it was good to be able to see examples in the showroom as at that point we were still undecided whether bi folds or patio were the way to go. The measuring and ordering process were efficient and surprisingly no money was requested up front. Information on time scale of delivery was honest - given that we went into lockdown 3 in the middle of our order progressing through the system. An efficient neat tidy job was carried out by the fitters who were pleasant and courteous. Would definitely recommend and use again. Not the cheapest but a fair price.
Customer in Gloucestershire Posted on 23/01/2021 , work completed 12/01/2021
New Windows and door fitted with no problems
Customer Service
Quality
Value
Albany allowed 3 days to fit our 6 new windows and 1 door, but completed in 2 days in the middle of Winter. On arrival they put down dust sheets everywhere to spare the carpets. They were polite and told us what was happening right through the process and then went through all the locks etc. with us on completion. Wherever render or plaster was chipped or had broken, it was repaired ready for painting and it was minimal. The New windows and door look brilliant and are in keeping with our older property and are a quality product. The craftsmen do like tea and biscuits if you have them handy :)
Customer in Gloucestershire Posted on 02/01/2021 , work completed 08/12/2020
Excellent work all round
Customer Service
Quality
Value
I'd ordered 5 windows and a composite front door. Due to lockdowns etc I'd thought I'd get the installation in the new year but I was really surprised and happy to say they contacted me on a Tuesday at the beginning of December and were able to get it all done on the Friday of the same week! Tom and Dave were professional, friendly, tidy, meticulous and even helped get my car going when the battery had died! They cleared up after themselves and explained everything to me and I've been warmer ever since. No problems at all since then and would happily refer them to anyone. Great price as well.
Customer in Gloucestershire Posted on 27/12/2020 , work completed 04/12/2020
Excellent service
Customer Service
Quality
Value
I chose Albany Windows on the strength of the excellent reviews, I was not disappointed. Having had two bedroom windows replaced one of the team noticed a very small imperfection in the glass of one window (about 1cm long which we may not have noticed!), arrangements were immediately made to replace it without us requesting it.The whole episode from the first phone call to finally completing the work was done in a most friendly and efficient manner, so I would have no hesitation in recommending Albany Windows.
Customer in Gloucestershire Posted on 03/12/2020 , work completed 25/11/2020
Good fitting team and nice job done, much appreciated!
Customer Service
Quality
Value
I had a big order of 9 windows and 2 doors and signed up at a decent price back in August, no deposit required. I had to chase it a couple of times as it was 3.5 months until fit commenced, due to delays in manufacture as a result of COVID. This was the only negative; I wish I'd received some communication letting me know the timescale as it changed. The main thing is obviously the windows and the job itself and I have only positives regarding those. Fitters were polite, helpful (answering my many questions!) and worked efficiently and tidily and kept me informed as to what was happening and each item they were tackling. Finished to an excellent standard and look very nice, no cosmetic issues or damage or problems with handles etc. They even laid insulation behind a couple of panels that wasn't part of the job, which I provided. House is now warmer and far quieter, looks nice, especially the composite door which was dearer but far more stylish than those boring old white or brown front doors. So if you're looking for a reasonable price, established company with their own employed fitters rather than contractors and good products I would recommend Albany Windows. Daz
Customer in Gloucestershire Posted on 28/11/2020 , work completed 20/11/2020
Excellent service highly recommended
Customer Service
Quality
Value
Have used this company twice now once in July once in October. Highly recommend the service. good prices, no hard sell, polite, professional and efficient. Very happy.
Customer in Gloucestershire Posted on 11/11/2020 , work completed 24/07/2020
Great quality and workmanship
Customer Service
Quality
Value
Third time I've used Albany, this time was a build of a conservatory at the rear of my property. Initial meeting was good with expert suggestions made about best options to go for considering my property is fairly small. Prices and plans were clear and didn't go over budget. The guys who built it were really friendly and considerate, again quality of work was great.
Customer in Gloucestershire Posted on 22/09/2020 , work completed 19/11/2019
Excellent service.
Customer Service
Quality
Value
Albany Windows Ltd arranged a date and time and true to their word they were there on time. The work was done very professionally, the windows look great and make such a difference to the house and the amount of light they let in. The fitter took the time to explain how they worked and made sure everything was clean and tidy when he left. Excellent service and great value.
Malcolm in Gloucestershire Posted on 20/09/2020 , work completed 08/09/2020
Bifold Door & Window - great service & quality
Customer Service
Quality
Value
Albany Windows supplied and installed an aluminium bifold door and casement window for my extension. I found Albany to be competitive and they provided a detailed quotation which gave me confidence I was dealing with a professional company. When I asked for an amendment to the quotation this was done within 48 hours. Pete from Albany carried out the site survey and helped advise me on the best arrangements for the bifold door opening. He couldn’t have been more friendly and helpful. When the door and window were ready, Pete called me to arrange a fitting date which was flexible to suit my availability. The installation team did a great job getting the bifold and window fitted in a day with no issues. The installation was clean and tidy and I was given a thorough run through of how to operate the bifold doors. The install team left no mess and took away all packaging and rubbish. I was delighted with the quality of the bifold and window, they had been fabricated from high quality narrow aluminium sections maximising the glazing area and the operating gear was smooth running and has a substantial feel to it. The insurance backed guarantee was sent to me promptly upon completion. I wanted to use a local established company to have the confidence I would get a quality product and installation, and also that they would be on hand for any aftercare if it were to be required. Albany exceeded all my expectations and I can’t recommend them enough.
Customer in Gloucestershire Posted on 05/09/2020 , work completed 19/08/2020
Great window company
Customer Service
Quality
Value
Albany windows Ltd recently fitted a large bay replacement window in my bungalow. I was very impressed with their service, including my initial call to their office, a young man coming to give a quote (no hard sell), the surveyor/owner, who carefully measured up and gave me friendly advice, and finally, the two man team who fitted the window. They came on time, were very careful and tidy workers, plus they were polite and friendly too. I am very pleased with the standard of the work, and the quality of the window, and would not hesitate to use Albany Windows Ltd again in the future.
Customer in Gloucestershire Posted on 15/08/2020 , work completed 23/07/2020
Complete Renovation Works
Customer Service
Quality
Value
Fantastic product accommodating need for nonstandard dimensions, and professional helpful staff. Team on site professional and polite replacing all doors and windows with minimal mess or disruption, working with builder to resolve any issues. Even during the pandemic nothing was too much trouble - highly recommend!
Customer in Gloucestershire Posted on 21/07/2020 , work completed 01/07/2020
Excellent service and work
Customer Service
Quality
Value
Albany team installed our new porch door and it looks good. Slight hiccup with part of lock, but they were back immediately and fixed it. We are very pleased with the result. Prior to placing our order we went along to their showroom and were able to look at 'a real door' to see exactly what we would be getting. All our questions were answered. We would definitely use them again.
Customer in Gloucestershire Posted on 24/01/2020 , work completed 13/01/2020
An excellent job
Customer Service
Quality
Value
I had 2 new doors fitted and they did a great job all round. No high pressure selling followed by competent survey and installation. Customer friendly fitters who did a good job and left no rubbish behind.
D Smith, Cheltenham Posted on 19/01/2020 , work completed 16/12/2019
Lovely windows and great gang of guys
Customer Service
Quality
Value
Installed 8 windows, 1 french door, brick work and concrete lintel. Work included. 1) Remove large window in kitchen, remove lower brick work and convert to french doors. Concrete lintel above new door. 2) Bricked up old back door, and converted to window. They worked very hard and the final finish was great. They used the bricks removed from the french doors to brick up the old door and you cant tell which was the old brick work. The guys were very friendly, the quoting are straight forward, and there was no pressure selling. Recommend to all.
Customer in Gloucestershire Posted on 26/11/2019 , work completed 05/10/2019
Excellent service
Customer Service
Quality
Value
I am very pleased indeed with the new triple-glazed windows and doors installed by Albany Windows. The team were professional, polite, cheerful, willing and very hardworking. Nothing was too much trouble and they went out of their way to make sure that everything was completed to my satisfaction. I would have no hesitation in recommending Albany Windows.
Customer in Gloucestershire Posted on 25/11/2019 , work completed 21/11/2019
Couldn't be better.
Customer Service
Quality
Value
On time, clean and tidy in their work. Pleasant personality. Approach to work was professional and did a first class job. Would recommend any time.
Raymond, Gloucestershire Posted on 13/08/2019 , work completed 13/08/2019
Excellent work.
Customer Service
Quality
Value
I was pleased with the windows and with the installation.
Harold, Gloucestershire Posted on 12/08/2019 , work completed 12/08/2019
Very professional
Customer Service
Quality
Value
From quoting to door and windows being fitted, Albany Windows service were excellent. Would not hesitate to recommend them.
V, Gloucestershire Posted on 31/07/2019 , work completed 31/07/2019
Superb job.
Customer Service
Quality
Value
They started on time and finished one day early. They were very tidy workers and worked really well together as a team. We are absolutely delighted with the result and would thoroughly recommend them.
Barrington, Gloucestershire Posted on 30/07/2019 , work completed 30/07/2019
Really pleased
Customer Service
Quality
Value
Everything went well from start to finish. Helpful salesman - good surveyor & excellent fitters. No problems at all. Came when they said they would. Very clean & tidy workers. Good price. I'm very satisfied. Would recommend them.
Elizabeth, Gloucestershire Posted on 29/07/2019 , work completed 29/07/2019
Professional & tidy job.
Customer Service
Quality
Value
From start to finish very professional - quick quote, promptly arranged date for installation & very nice work. No complaints at all.
Kanna, Gloucestershire Posted on 15/07/2019 , work completed 15/07/2019
Fantastic Job
Customer Service
Quality
Value
From first visit to last, every person did a superb quality job, use this firm, you will not be disappointed!
John, Gloucestershire Posted on 28/06/2019 , work completed 28/06/2019
Excellent job
Customer Service
Quality
Value
Very good clean job. Very pleased with window. FENSA certificate received promptly.
Pam, Gloucestershire Posted on 07/06/2019 , work completed 07/06/2019
Excellent standards
Customer Service
Quality
Value
Dan of Albany Windows did a great job in installing a large window and refitting two new windows panes. The workmanship was first class, the windows themselves were of very good quality, and he left no mess! slightly more expensive then others but worth it, no question.
Clive, Gloucestershire Posted on 06/06/2019 , work completed 06/06/2019
Clean, tidy and top job
Customer Service
Quality
Value
The chaps installing my front door and patio door were very clean and tidy and did a superb job. They took away all the old wood and replaced, even putting it flush with existing interior decoration.
David, Gloucestershire Posted on 04/06/2019 , work completed 04/06/2019
Satisfactory work carried out in good time
Customer Service
Quality
Value
I am very happy with the work on replacing 5 windows and 2 doors. This was carried out in the time period specified,and the quality is very good for a decent price. Thankfully there were no major problems,and the fitters done a great job of tidying up afterwards. I would strongly recommend them. Peter, Stroud
Customer in Gloucestershire Posted on 27/05/2019 , work completed 30/04/2019
Excellent & professional.
Customer Service
Quality
Value
Excellent all round. No pushy sales gen. High quality product. Efficient installers. A local company with friendly responsive people.
June, Gloucestershire Posted on 10/05/2019 , work completed 10/05/2019
My review
Customer Service
Quality
Value
Very very good service
Which? Trusted Traders Consumer Posted on 18/04/2019 , work completed 18/04/2019
Very professional.
Customer Service
Quality
Value
From the very first time we contacted them we had excellent service.
David, Gloucestershire Posted on 08/04/2019 , work completed 08/04/2019
Excellent service and quality at a competitive price
Customer Service
Quality
Value
We selected Albany as our replacement window and door provider after being impressed by their quote, their friendliness and the quality of their products. We also found it helpful to visit their small showroom to see the choices "in the flesh". They did not disappoint. After placing the order it all went like clockwork. The installation team arrived on time, were efficient and took great trouble not to inconvenience us, cleaning up and removing the old windows/door. We are really impressed with the result and would thoroughly recommend Albany Windows to anyone.
Customer in Gloucestershire Posted on 19/03/2019 , work completed 27/02/2019
Calm, careful and professional
Customer Service
Quality
Value
I was very impressed with the quality of attention with minimal disruption in this work. It has been a helpful and calm experience at every stage and the end results are excellent.
Joanna, Gloucestershire Posted on 18/03/2019 , work completed 18/03/2019
Excellent service.
Customer Service
Quality
Value
Excellent customer service from Albany Windows. They worked hard to ensure that windows were fitted only 4 days after house was knocked through to extension, minimizing time exposed to the elements.
Gemma, Gloucestershire Posted on 15/03/2019 , work completed 15/03/2019
Seamless Service
Customer Service
Quality
Value
Albany understand what customer service means. A breath of fresh air and so easy to deal with. From start to finish they provided excellent service. From the initial meeting to the finished job we were delighted. Professional, not pushy, well organised, on time, hard working, attention to detail, respectful, tidy, trustworthy, great price - this applies to the whole team. We are absolutely thrilled with our new windows and front door and couldn't recommend them highly enough.
Customer in Gloucestershire Posted on 08/03/2019 , work completed 13/02/2019
Expert and professional
Customer Service
Quality
Value
Albany Windows installed Bi-fold doors and a new large downstairs windows, over 5 days. The work was thoroughly and professionally done and well supervised. We are very pleased indeed with the end results.
Richard, Gloucestershire Posted on 04/03/2019 , work completed 04/03/2019
Would thoroughly use again
Customer Service
Quality
Value
Cannot fault anything that was done, no pressure, very good price, good product.
Robert, Gloucestershire Posted on 25/02/2019 , work completed 25/02/2019
Very pleased
Customer Service
Quality
Value
I am very pleased with the work carried out at my house. The workmen were clean, tidy and efficient, the product was of high standard.
Adam, Gloucestershire Posted on 22/02/2019 , work completed 22/02/2019
Great job
Customer Service
Quality
Value
Professional, helpful, prompt and efficient service at every contact. Job executed well, very happy with the new door.
Peter, Gloucestershire Posted on 20/02/2019 , work completed 20/02/2019
Good service
Customer Service
Quality
Value
Will probably deal with company again.
Richard, Gloucestershire Posted on 19/02/2019 , work completed 19/02/2019
Prompt and professional
Customer Service
Quality
Value
Albany Windows were extremely helpful. Their staff were polite and efficient. Their work was brilliant and they left everything clean & tidy.
Ivor, Gloucestershire Posted on 18/02/2019 , work completed 18/02/2019
Excellent job.
Customer Service
Quality
Value
Excellent, tidy job done. There was a problem with marks between the double glazing panes but these were quickly re-ordered and fitted for us.
Sue, Gloucestershire Posted on 04/02/2019 , work completed 04/02/2019
Great, professional installation of new windows
Customer Service
Quality
Value
We appreciated that there were no high-pressure sales; we asked for a quote, which we received within a few days, and then it was up to us to get in touch, rather than the other way round. The fitters turned up on time, were courteous, considerate and tidy - covering carpets with dust sheets and hoovering before they left. All old windows were disposed of - it was a good job all round. We would highly recommend.
Customer in Gloucestershire Posted on 29/01/2019 , work completed 22/01/2019
A job well done
Customer Service
Quality
Value
Both in the planning and installation, Albany Windows adapted to my needs while keeping the best technical solution to complex brickwork tasks in mind. Six windows and lintels well fitted.
Malcolm, Gloucestershire Posted on 21/01/2019 , work completed 21/01/2019
Excellent work
Customer Service
Quality
Value
The work was carried out very professionally. The men were very pleasant and helpful, cleaned up every day, and replaced the blinds and net curtains. We are very pleased with the final results.
Christine, Gloucestershire Posted on 14/01/2019 , work completed 14/01/2019
Excellent job
Customer Service
Quality
Value
From start to finish everything went well from the people who came to quote for the work, to the fitters who carried out the work. Very clean and tidy. Would use them again.
Michael, Gloucestershire Posted on 14/01/2019 , work completed 14/01/2019
My review
Customer Service
Quality
Value
Prompt & professional.
Barbara, Gloucestershire Posted on 14/01/2019 , work completed 14/01/2019
My review.
Customer Service
Quality
Value
Albany Windows replaced windows, front door & back door. All work completed within schedule & as costed. Excellent service from start to completion. The whole team were polite, professional and went out of their way to make sure everything was to our satisfaction. I would recommend Albany Windows. So pleased with the windows. They look absolutely fantastic in the Chartwell Green colour.
Stephen, Gloucestershire Posted on 02/01/2019 , work completed 02/01/2019
My review
Customer Service
Quality
Value
Very good job done.
John, Worcestershire Posted on 18/12/2018 , work completed 18/12/2018
New front door
Customer Service
Quality
Value
Albany provided great customer service from our first contact, through changing our minds several times on door type and glass to actual fitting. We are delighted with the result and would highly recommend them.
Customer in Gloucestershire Posted on 09/12/2018 , work completed 19/11/2018
Fantastic trader.
Customer Service
Quality
Value
Albany Windows gave us a 1st class service, start to finish. No pushy sales talk. Bay Window and Patio Doors were excellent quality. The fitters arrived on time and worked hard all day. Covered carpets with dust sheets and cleaned up everything when finished. Would thoroughly recommend Albany Windows, for good service and very competitive price.
Richard, Gloucestershire Posted on 28/11/2018 , work completed 28/11/2018
The best company I have dealt with
Customer Service
Quality
Value
I found this company to be most professional in all aspects, first contact, survey and installation. The installation was carried out with the least disruption and the site was left a clean and tidy condition. I cannot recommend this company highly enough.
David, Gloucestershire Posted on 24/11/2018 , work completed 24/11/2018
My review
Customer Service
Quality
Value
First class service and job
John, Gloucestershire Posted on 15/11/2018 , work completed 15/11/2018
Excellent Work
Customer Service
Quality
Value
Very professional and courteous. Everything left nice and clean. Highly recommended. (no sales pressure!)
Michael, Gloucestershire Posted on 12/11/2018 , work completed 12/11/2018
Brilliant job
Customer Service
Quality
Value
Arrived nice and early, were very polite and cheerful all the time they were working. Would definitely recommend them to anyone else.
David, Gloucestershire Posted on 02/11/2018 , work completed 02/11/2018
Prompt and professional
Customer Service
Quality
Value
An excellent service from start to finish, top quality product installed by an extremely competent, reputable company. Would have no hesitation in recommending.
Stephen, Gloucestershire Posted on 18/10/2018 , work completed 18/10/2018
Excellent service
Customer Service
Quality
Value
A professional company throughout. All appointments kept, the work was started and finished on specified dates. The fitting team were helpful, friendly and tidy. A good job by all.
Kevin, Gloucestershire Posted on 16/10/2018 , work completed 16/10/2018
Professional Job
Customer Service
Quality
Value
Work was carried out professionally to a very high standard. Workmen very polite and pleasant. And very pleased with the overall job.
Marilyn, Gloucestershire Posted on 08/10/2018 , work completed 08/10/2018
Excellent all round.
Customer Service
Quality
Value
Right from our initial contact with them, right through to fitting we found them very helpful, efficient & friendly. Excellent job all round. Cleaned & tidied up after themselves. Well done!
David, Gloucestershire Posted on 06/10/2018 , work completed 06/10/2018
Very happy
Customer Service
Quality
Value
Arrived on time & were very efficient & got on with the job. Everything was left clean & tidy. I was very happy with the work & would recommend the firm quite confidently.
Anne, Gloucestershire Posted on 05/10/2018 , work completed 05/10/2018
Professional, helpful & great product.
Customer Service
Quality
Value
The whole process ran very smoothly from the original quote to the way our quotes were handled in the survey , the office and them the lovely crew "who did his work". I am delighted with my new windows and doors. Would recommend Albany highly. As you can tell it was a very friendly, helpful and professional service that had a great end result.
Peggy, Gloucestershire Posted on 19/09/2018 , work completed 19/09/2018
Thanks lads
Customer Service
Quality
Value
From start to finish, totally hassle free. No pressure sales, just good advice. Fitters turned up on time and just got on with the installation. Everyone knew what they were doing. Tidied up as they went along. All the finishing was done to a high standard, very satisfied. Great bunch of lads.
Mike, Gloucestershire Posted on 11/09/2018 , work completed 11/09/2018
Highly recommended
Customer Service
Quality
Value
Have just had all windows and doors replaced. From the first visit by the salesman (David), who was courteous and helpful to the survey by Peter, and the very happy, friendly and efficient crew led by Nathan. Delighted with finished product. The whole experience was hassle free and would highly recommend them. P.s. as a bonus, the work was completed in half the quoted time.
Sheila, Gloucestershire Posted on 10/09/2018 , work completed 10/09/2018
Excellent work
Customer Service
Quality
Value
Very high standard of workmanship. Kitchen door and window installed in 3.5 hours almost without a break. Would undoubtedly use them again.
David, Gloucestershire Posted on 25/08/2018 , work completed 25/08/2018
Another fantastic job
Customer Service
Quality
Value
Second time we have had Albany Windows to do some work, and excellent both times. Great to work with, clean, tidy, professional and the windows look great, also very quick to help or resolve any issues.
Jamie, Gloucestershire Posted on 23/08/2018 , work completed 23/08/2018
My review
Customer Service
Quality
Value
Found them very efficient and clean workers. Happy with my door.
Mary, Gloucestershire Posted on 16/08/2018 , work completed 16/08/2018
Brilliant job
Customer Service
Quality
Value
Installation was done with care. The team made good and cleaned up well after the end of each day. Excellent product so far.
Guy, Gloucestershire Posted on 13/08/2018 , work completed 13/08/2018
Brilliant job
Customer Service
Quality
Value
Very pleasant, efficient workforce.
Peter, Gloucestershire Posted on 31/07/2018 , work completed 31/07/2018
Excellent job
Customer Service
Quality
Value
Supply and installation of new guttering, soffits and facias was excellent and would recommend this company.
John, Gloucestershire Posted on 31/07/2018 , work completed 31/07/2018
Excellent job
Customer Service
Quality
Value
Good presales literature and showroom. Prompt visits to site. Excellent product and careful installation work.
Anthony, Gloucestershire Posted on 26/07/2018 , work completed 26/07/2018
Excellent company.
Customer Service
Quality
Value
So pleased we chose Albany Windows to fit our new patio door. Four weeks after a visit from a no pressure sales person (at our request) our patio door was fitted. It was an extremely hot day but the fitters remained cheerful and worked very hard even replacing some missing plaster & vacuuming at the end. I would definitely use Albany Windows again.
Margaret, Gloucestershire Posted on 28/06/2018 , work completed 28/06/2018
Smooth and efficient.
Customer Service
Quality
Value
The whole process was smooth and efficient, from the initial visit, the surveyor, and finally the fitting. The fitters were great. They arrived on time, quietly informed me of what they were going to do and in which order. They worked steadily and quietly, with no loud music or constant texting. They took time to listen to my queries and gave me a clear explanation.
Which? Trusted Traders Consumer Posted on 26/06/2018 , work completed 26/06/2018
Brilliant job
Customer Service
Quality
Value
Really pleased with our new windows and doors. All staff really friendly but professional. Great value for money, not pushy like most double glazing companies.
Robert, Gloucestershire Posted on 25/06/2018 , work completed 25/06/2018
Brilliant job
Customer Service
Quality
Value
This was a first class job by Albany Windows, I have used them before and will use them again.
Nigel, Gloucestershire Posted on 22/06/2018 , work completed 22/06/2018
My review
Customer Service
Quality
Value
Brilliant job.
Michael, Gloucestershire Posted on 18/06/2018 , work completed 18/06/2018
Excellent work/workers very professional
Customer Service
Quality
Value
My wife and I were totally satisfied with the first class job carried out by Albany Windows.
Samuel, Gloucestershire Posted on 08/06/2018 , work completed 08/06/2018
High quality - very pleased
Customer Service
Quality
Value
The team worked hard to install our Bay windows to a high standard - not easy in an older property with wonky walls & floor.
T, Gloucestershire Posted on 01/06/2018 , work completed 01/06/2018
Very pleased
Customer Service
Quality
Value
Very good customer service hassle free sales - excellent quality product.
Philip, Gloucestershire Posted on 30/05/2018 , work completed 30/05/2018
Clean, efficient job
Customer Service
Quality
Value
Clean, efficient and service with a smile I would definitely use this company again in the future for my doors and windows. Very polite workman and a job well done.
S, Gloucestershire Posted on 25/05/2018 , work completed 25/05/2018
Very professional service
Customer Service
Quality
Value
A very professional service. No pressure talk and very good advice.
Peter, Gloucestershire Posted on 23/05/2018 , work completed 23/05/2018
Great job
Customer Service
Quality
Value
Great job! A completely hassle-free experience! From first consultation through to installation everything was dealt with in a friendly yet professional manner with no pressure. The fitters were excellent, tidying up as they went through the job, and the icing on the cake. The windows and doors look amazing and were good value for money.
Dolores, Gloucestershire Posted on 16/05/2018 , work completed 16/05/2018
Excellent Job
Customer Service
Quality
Value
Very efficient firm, employees well mannered & professional.
Douglas, Gloucestershire Posted on 26/04/2018 , work completed 26/04/2018
Extremely pleased
Customer Service
Quality
Value
From the initial meeting with the Albany Windows representative, we felt confident that they would fulfil our requirements (complete replacement of all windows across 8 rooms) and we were not disappointed. Great service and workmanship and they were extremely helpful in sourcing matching handles for our conservatory windows and doors. We saw 4 other companies (from the established nationals to small, local companies) to undertake this work and Albany Windows gave us the greatest level of confidence and we remain extremely pleased with our choice. Would recommend to anyone.
JASON ROGERS Posted on 07/04/2018 , work completed 07/04/2018
Brilliant, very pleased.
Customer Service
Quality
Value
Excellent throughout.
D, Gloucestershire Posted on 03/04/2018 , work completed 03/04/2018
Amazing job
Customer Service
Quality
Value
Can't fault the fitters, professional and tidy.
David, Gloucestershire Posted on 29/03/2018 , work completed 29/03/2018
Fantastic job
Customer Service
Quality
Value
We were very satisfied and impressed with the fitment of our new door. We would not hesitate to recommend Albany Windows. We can say we were most impressed with the service we received.
Marilyn, Gloucestershire Posted on 23/03/2018 , work completed 23/03/2018
Excellent Job
Customer Service
Quality
Value
Very pleased with the whole process and quality of the end product. This company understand customer service!
Phil, Gloucestershire Posted on 19/03/2018 , work completed 19/03/2018
My review
Customer Service
Quality
Value
First class job.
Ray, Gloucestershire Posted on 15/03/2018 , work completed 15/03/2018
Brilliant job, very friendly
Customer Service
Quality
Value
Prompt and did a excellent job. Staff very friendly and professional.
Malcolm, Gloucestershire Posted on 12/03/2018 , work completed 12/03/2018
Great job
Customer Service
Quality
Value
Very professional from first engagement to the completed job. Good communications all the way through and top quality equipment and installation.
Smith, Which? Consumer Posted on 13/02/2018 , work completed 13/02/2018
My review
Customer Service
Quality
Value
Prompt and professional
Terence, Gloucestershire Posted on 02/02/2018 , work completed 02/02/2018
Extremely pleased
Customer Service
Quality
Value
This is the second time I have used Albany Windows. Will do so again when needed.
Maria, Gloucestershire Posted on 29/01/2018 , work completed 29/01/2018
Would thoroughly recommend!
Customer Service
Quality
Value
From Claire's initial visit to Pete measuring up and the fitters from Albany we could not have been more pleased. An excellent and professional job, we would thoroughly recommend!
Gail, Gloucestershire Posted on 27/01/2018 , work completed 27/01/2018
Friendly and efficient
Customer Service
Quality
Value
Very pleased with result. All workers were polite and friendly. We were kept informed right through and they were flexible.
Natalie, Gloucestershire Posted on 10/01/2018 , work completed 10/01/2018
Super Job
Customer Service
Quality
Value
Really impressed with my new French doors. The sales rep gave me brilliant advice and they are fitted beautifully and look super. It's perfect.
Marie, Gloucestershire Posted on 04/01/2018 , work completed 04/01/2018
Brilliant customer service
Customer Service
Quality
Value
We are extremely pleased with our new door. Claire at Albany Windows understood exactly what we wanted and took the time with us to find exactly the right match. There were a couple of issues after the initial installation, but Claire was straight on the case to sort these out, and very promptly we had the issues rectified and sorted out. We love our door and we are so pleased we chose Albany. Also very good value.
Jo, Gloucestershire Posted on 02/01/2018 , work completed 02/01/2018
Rapid & tidy
Customer Service
Quality
Value
Despite the awkward shape of the doorframe the two fitters managed the job quickly and tidily. My home security is not longer compromised.
Nigel, Gloucestershire Posted on 19/12/2017 , work completed 19/12/2017
Excellent workmanship and service.
Customer Service
Quality
Value
The whole process of obtaining a quote, having the work done and obtaining some after-sales service was made easy, efficient, and good natured. Happy with the job one month later.
Geoffrey, Gloucestershire Posted on 12/12/2017 , work completed 12/12/2017
Love our new patio doors
Customer Service
Quality
Value
Had 2-pane patio doors installed. Team was easy to discuss fitting date, work was finished quickly & tidily and were very polite. Very good pre-order care & showroom small but complete. All staff have been very friendly. Albany voluntarily replaced a pane of glass for us when they picked up a small defect after installation. Well priced too.
John, Gloucestershire Posted on 12/12/2017 , work completed 12/12/2017
Neat and tidy professional job
Customer Service
Quality
Value
Came on time, even in the snow and worked quickly, carefully and tidily, leaving no interior decoration required. Very impressed.
Iona, Gloucestershire Posted on 12/12/2017 , work completed 12/12/2017
Excellent Job
Customer Service
Quality
Value
A friendly and hassle free service. Very impressed with the job, would definitely recommend.
Margaret, Gloucestershire Posted on 12/12/2017 , work completed 12/12/2017
Excellent work
Customer Service
Quality
Value
Excellent work, would recommend.
Ian, Gloucestershire Posted on 12/12/2017 , work completed 12/12/2017
Very efficient and tidy
Customer Service
Quality
Value
All of the staff, from the first telephone contact through to the fitters were courteous and friendly, and know their jobs very well. We are very pleased with the end result.
R, Oxfordshire Posted on 30/11/2017 , work completed 30/11/2017
New Bedroom Window
Customer Service
Quality
Value
The window fitters arrived on time, removed the old window and fitted a new one. Efficient, careful and tidy work was done to a very good standard. Will use again if needed.
Dorothy Kujawa Posted on 08/11/2017 , work completed 08/11/2017
No pressure sales, prompt and professional
Customer Service
Quality
Value
Brilliant customer service and advice from the outset right through to installation. An incorrect glass pane was swiftly corrected and installers were prompt, polite and tidy. Very pleased with our new doors.
Hannah, Gloucestershire Posted on 06/11/2017 , work completed 06/11/2017
Excellent job
Customer Service
Quality
Value
I was very happy and impressed with Albany Windows. Customer service and communication was brilliant. Great selection of products and were more than happy to advise and answer and questions. The door is fantastic. Very happy customer.
Jon, Gloucestershire Posted on 03/11/2017 , work completed 03/11/2017
Brilliant Job
Customer Service
Quality
Value
We are really pleased with the windows we had fitted to our house last week. From the sales to the fitting everything was professional and efficient. The fitters were really tidy and did a great job. High quality products at great prices. We will certainly be using Albany Windows again, highly recommended.
Mark W Posted on 20/10/2017 , work completed 20/10/2017
Excellent job
Customer Service
Quality
Value
New back door fitted, work carried out by the fitter was excellent. Would recommend Albany Windows Ltd. 1st class service from start to finish.
Dave, Gloucestershire Posted on 18/10/2017 , work completed 18/10/2017
Fantastic company - brilliant windows and service
Customer Service
Quality
Value
Albany replaced 8 windows for us and also blocked up 3 windows and a door and relocated our front door. This was far from an easy job but Albany Windows were absolutely brilliant from beginning the end. The windows are superb as is the finish internally. They take pride in their workmanship and the guys were great. The blocked up areas are so incredibly well-matched that they are barely noticeable. We'll definitely be getting Albany Windows back to do more window. I wholeheartedly recommend them!
Lisa Fleming Posted on 17/10/2017 , work completed 17/10/2017
Outstanding from start to finish
Customer Service
Quality
Value
They fitted new windows and doors in my rental property. I have used them before so I knew I would not have any problems with them. There is no hard sell, just a really competitive quote. The fitters turned up on the agreed time and date, all were very polite and knowledgeable, telling my tenants and myself the plan to complete the work. I would not think twice about using them again. Great job.
Simon, Gloucestershire Posted on 16/10/2017 , work completed 16/10/2017
Excellent service
Customer Service
Quality
Value
Good, prompt response to initial enquiry, followed by straightforward, reliable attention in quotation and ordering service. Efficient, helpful staff throughout the entire job, and a good quality product.
Arthur, Gloucestershire Posted on 13/10/2017 , work completed 13/10/2017
Excellent Job, Prompt and Professional
Customer Service
Quality
Value
I really felt Traders Team did a very good job. The work was done at a good pace and the finish work in cleaning and tidying up was excellent. The team were also very polite and friendly. The patio doors seemed of very good quality and fitted at a high standard. I was very impressed with the work done!! I would recommend them to others and if it's needed use them again.
Rita, Gloucestershire Posted on 12/10/2017 , work completed 12/10/2017
1st rate job
Customer Service
Quality
Value
Both my husband and myself were most impressed. And would highly recommend to anyone. Albany Windows Cheltenham did a 1st rate job.
Doroth, Gloucestershire Posted on 10/10/2017 , work completed 10/10/2017
Lovely Product with good, straightforward service
Customer Service
Quality
Value
We'd done our due diligence by getting 3 quotes for our new back/French doors. We'd had the horrendous "hard sell" from a major national company. Albany were a complete breath of fresh air - David provided a thorough and clear, but straight forward, sales service. This mirrored the rest of our Albany service. We are really pleased and will use Albany when we get the rest of the windows done next year.
Tracy, Gloucestershire Posted on 29/09/2017 , work completed 29/09/2017
Excellent Service
Customer Service
Quality
Value
Excellent service throughout and caring for our home was exceptional.
Keith, Gloucestershire Posted on 25/09/2017 , work completed 25/09/2017
Great job
Customer Service
Quality
Value
Great job and very good worker.
Michael, Gloucestershire Posted on 23/09/2017 , work completed 23/09/2017
Wonderful job
Customer Service
Quality
Value
Easy transaction from start to finish. Fitting was completed with minimum mess and both workmen very clean & tidy and did a wonderful job.
David, Gloucestershire Posted on 19/09/2017 , work completed 19/09/2017
Very professional
Customer Service
Quality
Value
The team did an amazing job. All were very professional and very friendly. So happy with the end results. Top quality workmanship and windows and doors. Would definitely use this company again in the future and recommend them to family and friends.
David, Gloucestershire Posted on 22/08/2017 , work completed 22/08/2017
A proper job!
Customer Service
Quality
Value
From the outset Albany Windows were professional and efficient, they also gave value for money. The fitters were punctual, did the work very well and within the time scale, no mess, no redecorating, so impressed. We would recommend Albany Windows without hesitation to anyone reading this review. By the way, we never give top marks so one star is missing, must leave some room for improvement, though not sure where!
Chris & Noel Posted on 18/08/2017 , work completed 18/08/2017
Prompt and Courteous
Customer Service
Quality
Value
The workmen arrived promptly and carried out the works quickly and efficiently. In addition they were polite and courteous and cleaned up their mess as they went. We are extremely happy with the finished product.
Michael, Gloucestershire Posted on 15/08/2017 , work completed 15/08/2017
Great Company
Customer Service
Quality
Value
Really pleased with the quality of the product and the service provided. Don't be be put off by the low price, the quality is excellent. Very friendly company to deal with. We had the whole bungalow fitted with new windows and a new front door. Each window being different had specific requirements. Albany managed to meet all this with ease at a very reasonable cost. Claire, the sales lady was very knowledgeable and did not do a hard sell. The fitters, Jon & Dave were very professional in the work they did for us. Very clean workers with no mess left behind. More than pleased with the finished product and would certainly recommend and would use again. Excellent, well done Albany Windows
Bob Carter Posted on 14/08/2017 , work completed 14/08/2017
Strongly recommend
Customer Service
Quality
Value
Albany Windows did an excellent job fitting new doors and windows downstairs. The fitters were clean, efficient and friendly. I found a few issues at the end of the first day but they were all cleared up on day two. All round excellent job.
Paul, Avon Posted on 10/08/2017 , work completed 10/08/2017
Excellent Service
Customer Service
Quality
Value
Efficient and friendly staff. Good communications. Quality product at reasonable price. Highly recommended.
John Rogan Posted on 08/08/2017 , work completed 08/08/2017
Brilliant job.
Customer Service
Quality
Value
David Goldsby gave me a very good price for my window. These fitters were first class and also very tidy, I have no hesitation in recommending them to anybody on Price, workmanship, tidiness, They were just great.
Victor, Gloucestershire Posted on 03/08/2017 , work completed 03/08/2017
Happy Customer, great job!
Customer Service
Quality
Value
This is the second time I have used Albany windows, I was impressed with the product, fitting team, value for money and non pushy sales policy. All the team were professional and friendly and I would not hesitate to use them again.
Gary, Gloucestershire Posted on 31/07/2017 , work completed 31/07/2017
Great company
Customer Service
Quality
Value
Fast, efficient and professional service.
Alison, Gloucestershire Posted on 21/07/2017 , work completed 21/07/2017
Excellent job.
Customer Service
Quality
Value
Albany windows arrived quickly at the time arranged & worked quietly & efficiently to fit the front door we had ordered from them earlier. Very pleased with the result. Also very patient & knowledgeable when we opened the door. An excellent company and I will use them again if & when I need new doors & windows.
Hazel, Gloucestershire Posted on 05/07/2017 , work completed 05/07/2017
Excellent
Customer Service
Quality
Value
Workmen very good and polite and worked very hard, nothing was too much. Cleaned up every night and after every thing was finished. I felt I could leave them to work and felt the house was safe in their hands. I would highly recommend them if I wanted any more work done, I would have them back.
Vermayle, Gloucestershire Posted on 03/07/2017 , work completed 03/07/2017
Efficient & great product
Customer Service
Quality
Value
From survey of door to fitting, everything was first rate. Fitters very professional & even helped with plumbing issue which surfaced during their fitting. Delighted all round.
Chris, Worcestershire Posted on 03/07/2017 , work completed 03/07/2017
Fantastic Job
Customer Service
Quality
Value
Sales lady Clair arrived on time, very knowledgeable, great input, secured a sale. Fitters very friendly, professional and left no mess or decorating to do. We are delighted with our new windows. Thank You very much.
Alan, Gloucestershire Posted on 30/06/2017 , work completed 30/06/2017
Quick and neat
Customer Service
Quality
Value
Initial contact was friendly and helpful. The workmen arrived on time and quickly removed the old windows making very little mess. Neat cover strips mean that no internal redecorating was required. At all stages these people were a pleasure to deal with.
Which? Trusted Traders Consumer Posted on 29/06/2017 , work completed 29/06/2017
Excellent
Customer Service
Quality
Value
Quick and efficient job. Polite workman. Did exactly what I wanted quickly and with minimum fuss. Brilliant service. Highly recommended.
Michelle, Gloucestershire Posted on 20/06/2017 , work completed 20/06/2017
Excellent service
Customer Service
Quality
Value
Would have no hesitation in using them again - fast, efficient service and really pleasant to deal with.
Catherine, Gloucestershire Posted on 20/06/2017 , work completed 20/06/2017
Brilliant job
Customer Service
Quality
Value
After searching double glazing firms in the area I settled on Albany Windows. I visited the showroom and really liked the quality of their windows. The staff were very helpful and didn't pressurise me at all. I had all my windows and doors replaced which was a huge job. The work was carried out to a very high standard. I thought the fitters all worked very well together and are a credit to the company.
Linda, Gloucestershire Posted on 19/06/2017 , work completed 19/06/2017
Impressed and Pleased
Customer Service
Quality
Value
All aspects, from help with selection of windows and doors, quotation and information, to the installation was excellent.
Mark, Gloucestershire Posted on 15/06/2017 , work completed 15/06/2017
Excellent result, cooperative workforce
Customer Service
Quality
Value
I have used them several times in the past and have always been very satisfied with their work. They fitted replacement windows throughout the house and were involved in both the design and construction of the bay window. The new windows were installed within two days and are of an excellent quality. Their work was neat and tidy and the workers were a pleasure to have around and were helpful in everyway. Overall we were happy with the end result. Highly recommended.
David, Gloucestershire Posted on 09/06/2017 , work completed 09/06/2017
Super
Customer Service
Quality
Value
Very prompt. Clean + tidy workers.
Barbara, Gloucestershire Posted on 02/06/2017 , work completed 02/06/2017
Happy to recommend - fast , clean and efficient
Customer Service
Quality
Value
We had a replacement conservatory. We were very pleased that Albany Windows turned up when they said they would, kept us informed and did an excellent job. Rain was forecast on the day they started, so they brought enough people to make sure the conservatory was water tight and secure by the end of the first day.
Which? Trusted Traders Consumer Posted on 16/05/2017 , work completed 16/05/2017
Seamless from start to finish
Customer Service
Quality
Value
I have used Albany before about 10 years ago but still got in some more quotes. After dealing with high pressure sales elsewhere, I found dealing with Albany was still no pressure & seamless from start to finish. Very pleased with my new windows & won't hesitate using Albany in the future.
Amanda, Gloucestershire Posted on 12/05/2017 , work completed 12/05/2017
Efficient, Hassle free
Customer Service
Quality
Value
From the start of all our negotiations and communication with Albany, their staff were very polite, friendly, un pushy and very helpful. I left them in the house to get on with their work and they fitted our windows expertly, quickly and with no mess.
Nicola, Gloucestershire Posted on 09/05/2017 , work completed 09/05/2017
First class
Customer Service
Quality
Value
A top quality product along with top quality fitters & customer service. Will definitely recommend to others.
Paul, Gloucestershire Posted on 05/05/2017 , work completed 05/05/2017
Excellent job
Customer Service
Quality
Value
Very efficient service from start to finish and extremely reasonably priced. We will use them again.
Rose, Gloucestershire Posted on 03/05/2017 , work completed 03/05/2017
Great job
Customer Service
Quality
Value
Would have them work for me again. Good job.
Jacquie, Gloucestershire Posted on 07/04/2017 , work completed 07/04/2017
Professional & friendly
Customer Service
Quality
Value
From the moment we contacted Albany Windows they were professional, friendly and honest. We are so pleased with our composite door and will be going back to Albany if we need further work.
Natasha, Gloucestershire Posted on 05/04/2017 , work completed 05/04/2017
Excellent job
Customer Service
Quality
Value
Work was completed professionally and the fitting team were excellent, sorting out another issue at no extra charge. Quality work using quality materials.
Paul, Gloucestershire Posted on 04/04/2017 , work completed 04/04/2017
A very high standard
Customer Service
Quality
Value
I thought the fitters put the patio door together with a lot of care and attention. They did not rush the job so it looked first class.
Gordon, Gloucestershire Posted on 03/04/2017 , work completed 03/04/2017
Professional and straight forward
Customer Service
Quality
Value
Easy to deal with, what they said, they did. Really pleased with the door, service levels and professionalism of the company and employees. Highly recommended. Will use them again.
Kate, Gloucestershire Posted on 03/04/2017 , work completed 03/04/2017
Excellent service
Customer Service
Quality
Value
Arrived on time and did the work quickly, pleasant workers.
Juliet, Gloucestershire Posted on 27/03/2017 , work completed 27/03/2017
Prompt and professional
Customer Service
Quality
Value
The fitters were superb. Clean, tidy, good sense of humour and they did a very good job. They are a credit to your company.
Barbara, Gloucestershire Posted on 24/03/2017 , work completed 24/03/2017
Very high standard
Customer Service
Quality
Value
The work was done to a very high standard and very efficient, they were also very polite and helpful. I would have them back.
Sheila Ann, Gloucestershire Posted on 21/03/2017 , work completed 21/03/2017
Great product, great price
Customer Service
Quality
Value
From the first visit to the final fitting all the company's staff were very polite and helpful. Much better price than the major nationals and a quality product. The fitter even carried out a repair to another window at no extra cost. I would certainly use this firm again and recommend them to others.
John, Gloucestershire Posted on 17/03/2017 , work completed 17/03/2017
Nice, professional job
Customer Service
Quality
Value
Professional company who knew what they were doing and gave confidence.
Timothy, Gloucestershire Posted on 13/03/2017 , work completed 13/03/2017
Great job. Prompt & professional.
Customer Service
Quality
Value
Very happy with Albany Windows. Great job! Would definitely use these traders again.
Elizabeth, Gloucestershire Posted on 08/03/2017 , work completed 08/03/2017
Excellent
Customer Service
Quality
Value
Sales service excellent. Installers skilled and left everything tidy. House left much warmer and quieter - which was the objective.
Annette, Gloucestershire Posted on 06/03/2017 , work completed 06/03/2017
Very happy
Customer Service
Quality
Value
Completely satisfied with new door. Service from start to finish was excellent. Would not hesitate to recommend Albany Windows & will be using them again myself.
Vicky, Gloucestershire Posted on 27/02/2017 , work completed 27/02/2017
Excellent
Customer Service
Quality
Value
Replaced the windows through our home, 9 in total, and the service was excellent from the first call to the final installation. Advice was great, the installer were excellent, and even a slight issue with a miss communicated order was resolved no quibbles by the installers before the job was finished. Very happy to use again and recommend.
Jamie B Posted on 23/02/2017 , work completed 23/02/2017
Good job
Customer Service
Quality
Value
Fitted 9 new windows and 1 door. Jim and Shaun good, clean workers.
Michael, Gloucestershire Posted on 23/02/2017 , work completed 23/02/2017
Friendly, Professional and Good Service
Customer Service
Quality
Value
We needed a replacement back door. The process was straightforward and easy. We went to the showroom to chose the options we wanted. The whole job took about 3 hours. I was impressed with the workmen, the quality of the work and the door and frame.
Nicolas Posted on 21/02/2017 , work completed 21/02/2017
Impressive service
Customer Service
Quality
Value
Customer service, great from start to the initial consultation right through to the fixing and installing. Traders were friendly and professional and work was delivered on time and before time and to a high standard. Will certainly recommend.
Rebecca, Gloucestershire Posted on 17/02/2017 , work completed 17/02/2017
Brilliant job
Customer Service
Quality
Value
About eight months ago we had Albany Windows to supply & install front & back door to our property. We were so pleased with the result that we decided to have all wooden windows replaced with PVC. The service that we received throughout the whole process was second to none. The help in selecting the colours & the design of the windows could not be faulted. The scheduled date for the work was kept to the day. The fitters couldn't be more helpful. All the debris was cleared up & taken away. I would recommend anyone requiring an installation to contact Albany Windows.
William, Gloucestershire Posted on 13/02/2017 , work completed 13/02/2017
Replace windows
Customer Service
Quality
Value
A excellent job. Very pleased with the result and the workmanship. Also the cleaning up at the end was excellent.
John, Gloucestershire Posted on 25/01/2017 , work completed 25/01/2017
Extremely professional company
Customer Service
Quality
Value
Installation team worked quickly and efficiently. Polite, courteous and kept site clean and tidy at all times.
Jane, Gloucestershire Posted on 23/01/2017 , work completed 23/01/2017
Another satisfied customer.
Customer Service
Quality
Value
Second time I have used them. Very good.
Nick, Gloucestershire Posted on 06/01/2017 , work completed 06/01/2017
Consistent high quality.
Customer Service
Quality
Value
Have used for several years as we progressively changed our windows. Good sales - not pressurised. Very thorough pre-installation survey. High quality workmanship. Replaced door with factory defects without quibbling.
Which? Trusted Traders Consumer Posted on 30/12/2016 , work completed 30/12/2016
Hassle free, brilliant job
Customer Service
Quality
Value
You could not wish for a better job. From first call, measure and survey, perfect. Day of fitting and the 3 guys were excellent, polite & professional. We were the fourth member of the family to choose Albany. Says it all in my book.
Ricky, Gloucestershire Posted on 23/12/2016 , work completed 23/12/2016
Excellent job
Customer Service
Quality
Value
We had 2 windows fitted by Albany Windows, the whole experience was great. A friendly sales visit followed by a competitive quote and quick and clean fitting. We would happily recommend Albany and will be using them again in the future.
Rachel, Gloucestershire Posted on 20/12/2016 , work completed 20/12/2016
Very Pleased
Customer Service
Quality
Value
We are very pleased with our 8 windows and 2 doors fitted in October in just 2 days. The fitters worked efficiently and did a very neat job. All the staff were reliable, helpful, pleasant and easy to deal with. We definitely recommend Albany Windows.
Graham Posted on 19/12/2016 , work completed 19/12/2016
Prompt & professional
Customer Service
Quality
Value
They have made a very nice job fitting our new front door. It has made a great difference to our hallway as regards warmth. Lovely colour complemented by neighbours.
Richard, Gloucestershire Posted on 14/12/2016 , work completed 14/12/2016
Honest, professional and reliable
Customer Service
Quality
Value
Albany Windows were very professional, had great customer service and nothing was too much trouble for them. I would use this company again and recommend them to family and friends.
Kevin, Gloucestershire Posted on 14/12/2016 , work completed 14/12/2016
Good local company
Customer Service
Quality
Value
Had a composite door fitted at the end of October 2016, they offer a good price, no pushy sales reps and the work was carried out to a high standard. Only slight downside is lackadaisical communication
Terry7 Posted on 12/12/2016 , work completed 12/12/2016
Perfect & Professional Service from beginning to end.
Customer Service
Quality
Value
From the initial visit to the installation Albany Windows have provided a professional service we can't have asked for a better team of installers (Jim, Shaun & Nathan) on a bitterly cold day. Highly recommend all at Albany Windows.
MadAsToast Posted on 11/12/2016 , work completed 11/12/2016
Professional service
Customer Service
Quality
Value
Timely, efficient & professional service. Good product range, competitive pricing, great installation service. Staff a real asset - committed to customer satisfaction. All show a real interest in the work they do for clients. Terrible format for feedback form!
Barry, Gloucestershire Posted on 10/12/2016 , work completed 10/12/2016
Great job.
Customer Service
Quality
Value
Courteous and tidy.
Rob, Gloucestershire Posted on 10/11/2016 , work completed 10/11/2016
1st class service and quality
Customer Service
Quality
Value
Albany offered the best quality door out of 3 we looked at. Staff were friendly and no pressure to make a sale. No deposit required. Fitting was complete with no fuss or mess. Would recommend Albany Windows - Cheltenham without hesitation.
Robert, Gloucestershire Posted on 08/11/2016 , work completed 08/11/2016
Excellent service
Customer Service
Quality
Value
Our experience with Albany Windows Ltd from sales to installation of our new porch was very satisfactory. The team were polite, tidy and professional throughout. We would highly recommend.
William, Gloucestershire Posted on 08/11/2016 , work completed 08/11/2016
Fantastic job
Customer Service
Quality
Value
More than pleased with the job, men arrived on time. Carried out an excellent job, very friendly and clean. Very well done Albany Windows. Satisfied customer.
Alan, Gloucestershire Posted on 01/11/2016 , work completed 01/11/2016
Excellent
Customer Service
Quality
Value
I have used Abany Windows twice now and I am very particular in the workmanship and quality. I went on holiday an left Pete, to sort out the works whilst I was away, I came back to find the job done to an excellent standard. I would highly recommend David & Pete, both are very good and the price was cheaper than what i was quoted from another supplier who used exactly the same doors and windows as Albany did. Should I move again, and I wanted windows and doors installed, I would not hesitate to use Albany Windows again. Good job done and very satisfied.
John Collins Posted on 29/10/2016 , work completed 29/10/2016
Highest quality service & installation
Customer Service
Quality
Value
Price was approx. 15% lower than two other nationally known suppliers. Sales pitch provided the female view points in choosing the ideal solution for replacement of all 11 windows in a 1940's built house. Installation service was prompt & efficient and left little redecoration work. Product quality is excellent. Very pleased with end result.
Chris, Worcestershire Posted on 28/10/2016 , work completed 28/10/2016
Excellent job
Customer Service
Quality
Value
Very, very pleased with the work done. Can't fault it in any way. Very clean and professional and very friendly John.
Molly, Gloucestershire Posted on 25/10/2016 , work completed 25/10/2016
Really happy
Customer Service
Quality
Value
From the initial survey to completion I was really impressed with the professionalism of Albany Windows. They explained the options & work involved before providing a quote. The installation was performed very professionally and in a friendly manner. All the rubbish and windows were taken away and the area was cleaned before they left. Really happy and would recommend.
Alan, Gloucestershire Posted on 24/10/2016 , work completed 24/10/2016
Prompt & Professional
Customer Service
Quality
Value
Always do a good job, Have had windows and now a front door very pleased with the quality of work and friendly staff. Love our front door.
Diane, Gloucestershire Posted on 20/10/2016 , work completed 20/10/2016
A great job
Customer Service
Quality
Value
I have used the company quite a few times and wouldn't go to anyone else should I need any other jobs done. Always reliable, and efficient.
Eleanor, Gloucestershire Posted on 18/10/2016 , work completed 18/10/2016
My Review
Customer Service
Quality
Value
Professional Workmen.
Peter, Gloucestershire Posted on 07/10/2016 , work completed 07/10/2016
Highly recommended
Customer Service
Quality
Value
The guys who fitted the conservatory were efficient, tidy while working and polite at all times. We are very satisfied with the end result.
Zoe, Gloucestershire Posted on 04/10/2016 , work completed 04/10/2016
Great job.
Customer Service
Quality
Value
Our house has been transformed. Old softwood windows and doors gone, nice new UPVC windows and composite doors. Pleasant, friendly staff throughout the company. No hard sell, and reasonably priced. Highly recommended!
Steve, Gloucestershire Posted on 15/09/2016 , work completed 15/09/2016
My Review
Customer Service
Quality
Value
I'm ecstatic! Now have French window which closes and locks properly.
Shirley, Gloucestershire Posted on 12/09/2016 , work completed 12/09/2016
Excellent job and great service
Customer Service
Quality
Value
Albany promises a good price, no hard-well and honest advice. The company lived up to all of those promises and also did the job promptly and professionally to a high standard. I have already recommended their window replacement service to neighbours.
Sarah, Gloucestershire Posted on 07/09/2016 , work completed 07/09/2016
As impressive as reviews suggest!
Customer Service
Quality
Value
From initial visit to provide quote, through to completion of work, I have found it a pleasure to deal with Albany Windows. I was particularly impressed with how they managed to preserve my wooden shutters when fitting some sash windows. There was a problem with some wiring which unavoidably caused disruption for a day, but was sorted out without any hassle!
Which? Trusted Traders Consumer Posted on 01/09/2016 , work completed 01/09/2016
Splendid job from start to finish
Customer Service
Quality
Value
My wife & I are delighted with the work carried out by the team from Albany Windows. East and relaxed to deal with from the outset, workmen. Most friendly and professional in their approach. An excellent job completed for us.
Malcolm, Gloucestershire Posted on 18/08/2016 , work completed 18/08/2016
A very good service overall
Customer Service
Quality
Value
Albany windows replaced 10 items in our house, 9 windows and a door. Overall the service was excellent, and the workmanship and courtesy were exemplary. The job was far better done than my previous experience of having double glazing installed. There was a significant problem with our installation, however, in that two of the windows were about six inches too short. Unfortunately the installer only noticed this after the old windows had been removed. The new windows were temporarily installed with a panel at the top to fill the space, but this left a gap around them externally where rain could enter the walls. Originally it was suggested we would have to wait a few weeks for correctly sized replacements to be available. When we explained that this was completely unacceptable on the grounds of security and weatherproofing, one of the directors did make an early morning long drive to pick up some replacements and they were installed very neatly only 3 days later than they would have been originally. I take the view that everyone makes mistakes and what matters is what you do to fix them, and I would say that, after minimal haggling, Albany Windows performed very well in this regard. The installers themselves were very neat, courteous and reliable and the final result excellent.
Mark and Gerry Slade Posted on 02/07/2016 , work completed 02/07/2016
The trader replied (on 04/07/2016)
As Mr and Mrs Slade so graciously point out, mistakes are made, even in the best run businesses. However, this was an oversight which should never be made, because as a final check the installers should measure the new window against the old window before taking it out, to ensure a survey error has not been made. But the very fact that we make so very few survey errors can lead to complacency, as happened in this case, and will certainly not happen again. A second point indirectly raised is the distance to this particular supplier, and the potential two week wait for a re-make, which was in practice reduced to a few days. This particular supplier is in Devon and supplies quality local installers throughout Britain, being a leading 'super-fabricator', which we use because of its constant multi-million pound investment in product development and production technology, which in our view no local company can match. This investment in quality is one of the reasons we get constantly good quality reviews, including indeed from Mr and Mrs Slade. Following this incident this supplier is reviewing their flexibility and speed when such an urgent re-make requirement arises, because though it has the same policy as us, that ultimate quality must never suffer because of undue haste, in this case quality was maintained with the haste which we fully accept was indeed due.
Very pleased customer
Customer Service
Quality
Value
Excellent service, excellent price. Excellent result. Would recommend Albany to everyone!
Very Happy Customer Posted on 01/07/2016 , work completed 01/07/2016
Brilliant job.
Customer Service
Quality
Value
The fitters took so much pride in their work, it was refreshing to see. They did an amazing job.
Joanne, Gloucestershire Posted on 22/06/2016 , work completed 22/06/2016
Brilliant professional
Customer Service
Quality
Value
Everything went smoothly from the initial meeting through to the measuring and fitting. All the people from the firm were professional, friendly and polite. We were given a choice of different glass options. The fitting only took a day. Highly recommended.
Pamela, Gloucestershire Posted on 21/06/2016 , work completed 21/06/2016
Very professional
Customer Service
Quality
Value
Very efficient and helpful in Q & A above windows.
Gary, Gloucestershire Posted on 20/06/2016 , work completed 20/06/2016
Professional, tidy - and no Radio 2!
Customer Service
Quality
Value
Very satisfactory process and end product
Lil, Gloucestershire Posted on 06/06/2016 , work completed 06/06/2016
job well done
Customer Service
Quality
Value
Job completed very well and promptly. Very good service.
Joan, Gloucestershire Posted on 06/06/2016 , work completed 06/06/2016
Excellent job
Customer Service
Quality
Value
Great service clean, very professional with competitive price.
Roger, Gloucestershire Posted on 25/05/2016 , work completed 25/05/2016
Practical considerate
Customer Service
Quality
Value
Professional and practical all the way through from Claire in sales to efficient considerate fitters. Thanks Albany.
Which? Trusted Traders Consumer Posted on 09/05/2016 , work completed 09/05/2016
A very positive experience
Customer Service
Quality
Value
Removed an old plastic conservatory and replaced with new larger one. The whole experience has been very positive. I realise that these things can be like buying a new toy and make you starry-eyed but I really do think the quality of the product and workmanship is excellent. All the workmen were friendly, considerate and helpful - it seemed nothing was too much trouble.
Tony, Gloucestershire Posted on 01/05/2016 , work completed 01/05/2016
My Review
Customer Service
Quality
Value
Professional and perfect
Which? Trusted Traders Consumer Posted on 29/03/2016 , work completed 29/03/2016
Helpful, professional company
Customer Service
Quality
Value
From first contact to finished installation very helpful. No hard sell. Questions answered honestly and quickly. Installation carried out efficiently even though it involved moving stuff about to gain access. Staff all charming and efficient.
Melanie, Gloucestershire Posted on 07/03/2016 , work completed 07/03/2016
Brilliant.
Customer Service
Quality
Value
Workers very prompt, professional and polite.
David, Gloucestershire Posted on 04/03/2016 , work completed 04/03/2016
My Review
Customer Service
Quality
Value
The work was done efficiently and in good time, and the installation team were helpful and polite.
Margaret, Gloucestershire Posted on 29/02/2016 , work completed 29/02/2016
Fantastic from start to finish
Customer Service
Quality
Value
From survey & expensive to installation and customer service the team at Albany Windows have been great. They have shown their professionalism & friendly expertise through & though.
Rebekah, Gloucestershire Posted on 24/02/2016 , work completed 24/02/2016
Excellent work
Customer Service
Quality
Value
From start to finish a very professional company. Everyone was very helpful and work was carried out in a very competent manner.
Jennifer, Wiltshire Posted on 22/02/2016 , work completed 22/02/2016
Albany Windows superb
Customer Service
Quality
Value
We chose Albany Windows for 2 reasons: firstly, they could do different colours of PVC on the outside and inside of the windows; secondly, we got the sense that the installation team were going to be polite and competent. They lived up to both our expectations and more. The sales process was very low pressure. They didn't take money until the installation was complete and we were happy. We had one small problem with a leak which was to do with our lintel rather than their windows. Nevertheless, they came out and fixed it without quibble. We couldn't be more happy with Albany Windows. We would have no hesitation in recommending them to anyone considering buying PVC windows. This company breaks the mould when it comes to this industry - they are superb.
Which? Trusted Traders Consumer Posted on 21/02/2016 , work completed 21/02/2016
Great job
Customer Service
Quality
Value
Excellent, very professional lovely finish to the work. Left the job clean and tidy will use again. Thank you.
Albert, Gloucestershire Posted on 18/02/2016 , work completed 18/02/2016
Replacement Front Door
Customer Service
Quality
Value
Excellent and professional service from our initial enquiry to completion of the door installation. Minor manufacturing problem with the door fixed within 24 hours of our report.
H0ndavfr Posted on 17/02/2016 , work completed 17/02/2016
Very satisfied
Customer Service
Quality
Value
Albany windows fitted a lean-to conservatory for us and we were impressed by their professionalism from the outset. They had to work in a very cramped space but worked efficiently and tidily throughout. Their standards of workmanship from groundwork right through to rendering and plastering were superb and the whole team were really pleasant to have around. Would recommend without hesitation.
Jane, Gloucestershire Posted on 15/02/2016 , work completed 15/02/2016
Brilliant job and prompt and professional
Customer Service
Quality
Value
The whole team from office to workplace, very thoughtful, very professional, would not hesitate to use them again.
Robert, Gloucestershire Posted on 10/02/2016 , work completed 10/02/2016
Prompt & efficient
Customer Service
Quality
Value
Albany Windows were recommended to us by our son who had his house windows all replaced by them. We were pleased with their service, extremely courteous and no hard pressure sales pitch very prompt and efficient installation. We would not hesitate in using their service again & also recommending them.
Colin, Gloucestershire Posted on 04/12/2015 , work completed 04/12/2015
Highly efficient service
Customer Service
Quality
Value
Highly efficient service from showroom to fitting. Installation team were excellent and cleaned up inside and outside. Would recommend.
Nora, Gloucestershire Posted on 02/12/2015 , work completed 02/12/2015
Lovely warm windows
Customer Service
Quality
Value
The lounge had bifold doors when we moved in - they were a nightmare particularly with complete lack of airtightness in the winter when the wind would blow the folds in and let freezing air into the room! We decide to replace them with sliding patio doors and after much research and some quotes chose Albany windows. The sales experience was friendly, helpful, decidedly not pushy, providing just the right level of support and information. The sales team were prepared to accommodate our timings and did not pressure us into anything. The quote was excellent value and once we had accepted everything went very smoothly, it was unusual and refreshing not to have to pay a penny deposit up front. The timescales were exactly as they had stated and the fitters were friendly and courteous. They got on with the job, not disturbing me at all, and left the room as clean as they found it, using dust sheets inside. I am delighted with the new windows and ecstatic that I can use my lounge this winter as it is already noticeable warmer.
Willow_catkin Posted on 27/11/2015 , work completed 27/11/2015
Brilliant job
Customer Service
Quality
Value
From the quote, through the fitting to the aftersales, Albany were professional, polite & helpful. I can't fault them & would thoroughly recommend the entire team.
Carolyn, Gloucestershire Posted on 25/11/2015 , work completed 25/11/2015
Great job
Customer Service
Quality
Value
Professional job, courteous installers and great result at a fair price. Bit of a delay in arranging the work but once it was booked in, they were great and prompt.
Simon, Gloucestershire Posted on 23/11/2015 , work completed 23/11/2015
Brilliant job
Customer Service
Quality
Value
I am well pleased with my new patio window. The men were very prompt and friendly. I have in the past already had windows with 'Albany' and have already recommended them to others.
Susan, Gloucestershire Posted on 20/11/2015 , work completed 20/11/2015
Excellent experience
Customer Service
Quality
Value
From easy to arrange quotation to installation and receipt for payment, the experience was easy and pleasant.
J, Gloucestershire Posted on 13/11/2015 , work completed 13/11/2015
Excellent all round.
Customer Service
Quality
Value
Albany Windows fitted our replacement patio windows efficiently & without fuss. They took care to listen to our wished throughout. Claire their sales lady was friendly but never pushy. Peter was surveying & measuring and Nathan & colleague were fitters. Aftercare is offered, all was done for a very good price. Happy to use them again!
Tony, Gloucestershire Posted on 03/11/2015 , work completed 03/11/2015
Perfect installation
Customer Service
Quality
Value
Friendly, efficient & great job. Left feedback for 3 months deliberately but no issues! Recommended.
Brian, Gloucestershire Posted on 02/11/2015 , work completed 02/11/2015
Prompt & Professional
Customer Service
Quality
Value
Work carried out to a good standard with prompt and efficient service.
Judith, Gloucestershire Posted on 01/11/2015 , work completed 01/11/2015
Trustworthy & professional
Customer Service
Quality
Value
My 93 year old mother needed patio doors replacing, Albany Windows were extremely professional & friendly all the way through the process, from the lovely lady rep who spent time talking with mum, to an understanding of an elderly ladies requirement, to the 2 lovely chaps who installed it with no fuss or mess & also chatted & joked with mum. A really positive experience for us!
Helen, Gloucestershire Posted on 21/10/2015 , work completed 21/10/2015
Excellent and professional
Customer Service
Quality
Value
Very pleased with the windows and the people who installed them. I would recommend them to anyone for their service from start to finish.
Ann, Gloucestershire Posted on 13/10/2015 , work completed 13/10/2015
Homely and trustworthy
Customer Service
Quality
Value
Very clean, tidy and efficient when they were on site. Kept us informed (***) efficient. Got our new door organised and it was (***) in a very short time frame. Fitting was quick & no fuss, but could have left site a little tidier by washing down outside (***). Contacted us afterwards to ensure we were happy with new door. Price was right.
Robert, Gloucestershire Posted on 01/10/2015 , work completed 01/10/2015
Professional, efficient and friendly
Customer Service
Quality
Value
We had all windows and doors replaced and a conservatory added. The work was completed as promised by fitters who knew what they were doing in a friendly manner.
Which? Trusted Traders Consumer Posted on 01/10/2015 , work completed 01/10/2015
Prompt and professional
Customer Service
Quality
Value
Competent, well mannered. Used dust sheets. Tidied up. Very pleased with the installation of windows.
Maggie, Gloucestershire Posted on 30/09/2015 , work completed 30/09/2015
Brilliant - Cleaned up too!
Customer Service
Quality
Value
Excellent service from start to finish. Quote appointment after a few days. Quote arrived speedily. Fitting team very good, friendly and very clean and tidy throughout. We had already used Albany Windows twice before in the last two years and would have no hesitation using them again.
Ann, Gloucestershire Posted on 24/09/2015 , work completed 24/09/2015
My Review
Customer Service
Quality
Value
Prompt and professional.
Graham, Gloucestershire Posted on 23/09/2015 , work completed 23/09/2015
Good professional job
Customer Service
Quality
Value
Helpful advice given but no "hard sell". The installers arrived promptly, worked hard and were meticulous in every detail. I am happy to recommend this company.
Marcia, Gloucestershire Posted on 21/09/2015 , work completed 21/09/2015
My Review
Customer Service
Quality
Value
Arrived at time stated. Worked very well, left place clean and tidy. Polite and friendly at all times
Mary, Gloucestershire Posted on 10/09/2015 , work completed 10/09/2015
My Review
Customer Service
Quality
Value
Excellent workmanship
Michael, Gloucestershire Posted on 07/09/2015 , work completed 07/09/2015
Highly recommended
Customer Service
Quality
Value
2nd time I have used them, prompt, fast & very professional, accurate high quality service both times. Top class company.
John, Gloucestershire Posted on 03/09/2015 , work completed 03/09/2015
My Review
Customer Service
Quality
Value
The installation was carried out in a very proficient manner. And We are very happy with the result.
Which? Trusted Traders Consumer Posted on 03/09/2015 , work completed 03/09/2015
Excellence in all ways
Customer Service
Quality
Value
From the first phone call to the final receipt everything about Albany Windows was professional. No hard sell tactics, no haggling for a deal, just a fair price for an excellent job. Top quality products and staff. Not the cheapest, but you definitely get what you pay for.
Ben, Gloucestershire Posted on 31/08/2015 , work completed 31/08/2015
Excellent job
Customer Service
Quality
Value
We are extremely pleased with our new doors and windows. The fitters were efficient, professional, friendly and seemed to take pride in their work.
Jane, Gloucestershire Posted on 26/08/2015 , work completed 26/08/2015
Brilliant job
Customer Service
Quality
Value
First class job & courtesy. Carried out with minimum disruption & cleanliness first class.
Harold, Gloucestershire Posted on 20/08/2015 , work completed 20/08/2015
Prompt & very professional
Customer Service
Quality
Value
Professional in every way from start to finish.
David, Gloucestershire Posted on 10/08/2015 , work completed 10/08/2015
Very good all round.
Customer Service
Quality
Value
No pressure selling, no special offers, discounts, just a very well presented quote with 14 days to decide. The installation team were excellent, working quickly and also leaving things clean and tidy. I would happily recommend Albany Windows to anyone.
Nigel, Gloucestershire Posted on 07/08/2015 , work completed 07/08/2015
Prompt & professional
Customer Service
Quality
Value
This whole job was putting right the wrongs of a previous company - From inspection, measuring, through to fitting, which in some places included repairs - this was completed to my complete satisfaction. All persons involved were considerate, polite and efficient.
David, Gloucestershire Posted on 23/07/2015 , work completed 23/07/2015
Prompt & professional
Customer Service
Quality
Value
Couldn't be happier with the customer service & finished product. Integral blind is brilliant.
Philippa, Gloucestershire Posted on 20/07/2015 , work completed 20/07/2015
My Review
Customer Service
Quality
Value
Extremely professional.
Peter, Gloucestershire Posted on 09/07/2015 , work completed 09/07/2015
Professional and quality work
Customer Service
Quality
Value
From my first call to the receipt of the paid invoice, I was delighted by Albany Windows. The sales side was extremely professional. The survey work and installation were all completed to time and as promised. All matters were dealt with promptly, courteously and professionally. I would highly recommend them.
Ailsa, Gloucestershire Posted on 06/07/2015 , work completed 06/07/2015
Brilliant job
Customer Service
Quality
Value
Good communication. Prompt service. Cleaned up after themselves. Brilliant job. Great bunch of workers. Finished on time and to a great standard. Would recommend.
Which? Trusted Traders Consumer Posted on 02/07/2015 , work completed 02/07/2015
Prompt and professional.
Customer Service
Quality
Value
Excellent work. The installers were professional and very friendly. They cleaned up really well and overall very pleased with the service they provided. Would recommend. Thanks.
Vanessa, Gloucestershire Posted on 29/06/2015 , work completed 29/06/2015
Highly recommend
Customer Service
Quality
Value
Friendly & professional company. Face to a name & personal. Highly recommend them. Windows completed and two years ago conservatory.
Jeanette, Gloucestershire Posted on 25/06/2015 , work completed 25/06/2015
Good product and installation.
Customer Service
Quality
Value
Good customer service and installation. Doors and windows are great quality, no hesitation in recommending Albany Windows.
Linda, Gloucestershire Posted on 08/06/2015 , work completed 08/06/2015
Prompt, professional and friendly
Customer Service
Quality
Value
The workmen were very competent, efficient and completed the job very satisfactorily and to time. We would not hesitate in recommending Albany Windows to any future clients.
Stephen Robert, Gloucestershire Posted on 04/06/2015 , work completed 04/06/2015
Friendly, efficient & professional
Customer Service
Quality
Value
Good to deal with, sales were good, quote was excellent. They installed all windows in 3 days leaving minimal signs they'd been there. I'd certainly recommend them to others.
Michael, Gloucestershire Posted on 04/06/2015 , work completed 04/06/2015
Superb home improvement
Customer Service
Quality
Value
We had hesitated for many years to replace our wood frame, single glazed door and bay windows because we did not want to spoil the character of our 100+ year old house. Albany's product was superb and very good value. The installation crew were hard working, efficient, courteous and tidy - even preserving us sheets from a 1954 newspaper from the brickwork around the door!
Which? Trusted Traders Consumer Posted on 02/06/2015 , work completed 02/06/2015
My Review
Customer Service
Quality
Value
Prompt & efficient service at a reasonable price would use again.
Clive, Gloucestershire Posted on 31/05/2015 , work completed 31/05/2015
Job well done
Customer Service
Quality
Value
A very efficient team came on time and completed in the day. The work was to our satisfaction and we will employ them again for the rest of our windows. The chaps were friendly and took care not to damage our carpets in the decoration.
Denys, Gloucestershire Posted on 28/05/2015 , work completed 28/05/2015
Great job.
Customer Service
Quality
Value
I love my new patio doors. Job well done. Top quality. Will recommend. Workmen very hard working, left everything very clean and tidy.
Linda, Gloucestershire Posted on 22/05/2015 , work completed 22/05/2015
Prompt & professional
Customer Service
Quality
Value
Very friendly and helpful.
Malcolm John, Gloucestershire Posted on 15/05/2015 , work completed 15/05/2015
Brilliant job
Customer Service
Quality
Value
We have had Albany Windows before for over windows and French doors. We have always thought they were very professional, efficient and done a brilliant job . That is why we went to there for how front door, because we can trust them do deliver a excellent service.
Robert, Gloucestershire Posted on 16/04/2015 , work completed 16/04/2015
Excellent job
Customer Service
Quality
Value
Minimal mess and disturbance. Efficiently done by friendly staff. Would gladly recommend, thank you
George, Gloucestershire Posted on 09/04/2015 , work completed 09/04/2015
Smart Conservatory
Customer Service
Quality
Value
Albany Windows have just completed our conservatory and we are very pleased with the results. From initial enquiry through to them leaving the site, they have been great. All the team were skilled and kept the site tidy despite the weather. Pete Knox kept us informed at each stage and dealt with items as they occurred - no surprises. The quality of work and materials is high and we intend to use them again for replacement windows in the next couple of months. Thanks for a great job.
Andy D Posted on 04/03/2015 , work completed 04/03/2015
Solid and good
Customer Service
Quality
Value
Workers on time. Tidy, friendly. Checked that work was satisfactory before they left! Sales were helpful but not 'pushy'.
Robert, Gloucestershire Posted on 03/03/2015 , work completed 03/03/2015
Very good job, good boys
Customer Service
Quality
Value
I have used Albany several times and would never hesitate to recommend or use them again.
Adrian, Gloucestershire Posted on 02/03/2015 , work completed 02/03/2015
Great company
Customer Service
Quality
Value
This company honoured their every statement from the very start. When David arrived and priced the job to when Peter and his colleague left having completed the work to a very high standard within the time frame agreed. From their competitive prices to their friendly and considerate work force, I'd have no hesitations what so ever in recommending this company. Thank you to the team!
Richard, Gloucestershire Posted on 29/01/2015 , work completed 29/01/2015
A job well done
Customer Service
Quality
Value
The service was prompt & efficient the fitters were polite, pleasant & hardworking. I would certainly recommend Albany Windows.
Neil, Gloucestershire Posted on 01/12/2014 , work completed 01/12/2014
Brilliant job
Customer Service
Quality
Value
From survey, price to finished job this company provided excellent service with skilled helpful staff at a competitive price. Would highly recommend.
Colin, Gloucestershire Posted on 28/11/2014 , work completed 28/11/2014
Excellent.
Customer Service
Quality
Value
Would definitely recommend this company for your window and door replacement. Workmanship is excellent and price was good as well. 5 star company.
J, Gloucestershire Posted on 19/11/2014 , work completed 19/11/2014
Brilliant job!
Customer Service
Quality
Value
We are very pleased with our new boiler. Our workmen were efficient and did a great job, will use them again.
Mark, Berkshire Posted on 18/11/2014 , work completed 18/11/2014
Very pleased
Customer Service
Quality