Endorsed by Which?

Alexandra Locksmiths

4.9

47 Reviews

Opening Hours
Today - 08:00–22:00
  • Monday 08:00–22:00
  • Tuesday 08:00–22:00
  • Wednesday 08:00–22:00
  • Thursday 08:00–22:00
  • Friday 08:00–22:00
  • Saturday 08:00–22:00
  • Sunday - Closed

About

Alexandra Locksmiths provide a complete locksmith and security service for homes and businesses.

We have been recommended in the Evening Standard and most recently we have been approved by the consumer experts Which?

We are a family run Master Locksmiths Association (MLA) approved company, helping secure London over two decades. We offer a quality, comprehensive and efficient locksmith service in London and the surrounding areas. We can help find the best security options for you and your home or business.

Free No Obligation Security Surveys
Door & window locks supplied, fitted, opened & replaced
High security Banham and Ingersoll lock specialists
Window security grilles, fixed bar grilles, door security gates and collapsible grilles
PVCU door locks opened, repaired and replaced
Insurance approved 5 lever BS3621 deadlocks fitted
Safes
Intercom systems and access control
Police vetted Locksmiths

What we do

  • Locksmiths

    • Emergency locksmith service
    • Safes
    • Access control
    • Comprehensive locksmith service
    • Masterkeyed systems
    • UPVC lock specialists
  • Security equipment suppliers and manufacturers

    • Intercom systems
  • Smart Homes

    • Security
  • More Services

    • collapsible grilles
    • bar gates
    • window grilles

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
47 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Clear, helpful and efficient
Customer Service
Quality
Value
Very pleased with the service. I contacted Alexandra Locksmiths on Monday, and was asked for photos of the locks needing serviced. Paul got back within a couple of hours, and gave clear advice and recommendations. He later confirmed he could attend either the next day, or in two days. I opted for the next day. All communications were clear (and that is a great bonus), and he arrived within the time he suggested. The work was done both cleanly and efficiently, but it was particularly good to meet someone expert in his craft, and able to give me both advice and also a history of one of the locks. I cannot really comment on relative cost, as I have not attempted any comparisons, I was more concerned to have reliability and competence.
Customer in Greater London Posted on 13/06/2023 , work completed 13/06/2023
The trader replied (on 15/06/2023)
Thanks so much for the kind review, and I’m honoured to hear you recognise that I’m an expert in my field. With over 25 years of experience in the industry I always try to educate my customers (if they’re interested to hear) as to the problems as well as the possible solutions. I look forward to working with you again in the future. Regards Paul
Change of Cylinder Locks
Customer Service
Quality
Value
I am very pleased with Paul’s prompt and excellent service. He clearly loves his job. He was friendly and patient as he explained everything he did and answered all my questions. He replaced the cylinder locks on my PVC doors. I now feel happier and more safe, whether I am at home or not. I would highly recommend Paul to all my friends.
Customer in Greater London Posted on 20/04/2023 , work completed 19/04/2023
The trader replied (on 22/04/2023)
Hello, thank you for leaving me a review, it is much appreciated. Making my customers feel safe and secure in their home is my main priority and it is great to know I am doing this and they are happy with the way they have been treated and the service they have received. Regards Paul
An honest, friendly expert
Customer Service
Quality
Value
Paul changed my locks on my front door. I called him after I was concerned someone undesirable had my keys. He was really responsive - using photos of my door to work out what we needed and giving me a reasonable quote for the work. He was really good at fitting the new lock - diligent in explaining how it worked and reassuring me that the the set-up would be effective - and leaving the place clean and tidy afterwards. He comes highly recommended.
Customer in Greater London Posted on 18/04/2023 , work completed 18/04/2023
The trader replied (on 19/04/2023)
Hello, thank you for leaving me a 5 star review, it is much appreciated. It is great to know I am providing a service my customers are so happy with as I pride myself on my customer service and try to treat customers the way I would want to be treated if I was in their shoes. Regards Paul
Great service. Would highly recommend
Customer Service
Quality
Value
Had to change the key to my new flat in London and reached out to Paul based on great reviews from Which. Shared photos of the lock with Paul in advance and received a quote from Paul. Professional service from Paul, lock changed within 30 mins. Would highly recommend.
Customer in Greater London Posted on 03/04/2023 , work completed 23/03/2023
The trader replied (on 04/04/2023)
Hello, thank you for leaving me a review, it is much appreciated. I’m glad you are so happy with the service you received and your new lock. Regards Paul
Excellent Service
Customer Service
Quality
Value
Paul provided excellent service fitting 2 new locks on our front door as well as measuring and sourcing additional security grills. Paul was fast, reliable and courteous. He gave us a number of options and didn’t try to to push the most expensive one. He clearly takes pride in his work and left the porch area spotless. We found Paul an absolute pleasure to deal with and would not hesitate to recommend his services.
Customer in Greater London Posted on 28/02/2023 , work completed 28/02/2023
The trader replied (on 04/04/2023)
Hello, thank you for leaving me such a detailed review, it is much appreciated. I pride myself on my knowledge, professionalism and customer service and always try to treat my customers the way I’d want to be treated if I was in their shoes and seeing your review shows I am achieving this. Regards Paul
Excellent Locksmith
Customer Service
Quality
Value
Following a situation the night before with a faulty front door RimLock, which necessitated a call to an 'extortionate' emergency locksmith, who had to drill out the lock to let me in. I looked for a locksmith on Which 'Trusted Traders' and decided to phone Alexandra Locksmiths the following morning. I did, and Paul(Locksmith) soon returned my call. I explained my situation and he asked me to send him 'inside and outside' photo's of the 'lock', which I did. Following a further brief phone call, Paul arrived punctually a short while later at the time he said he would and replaced my lock. He also 'reset' a lock on an inner door which had been partially disabled without charging me for it. Paul was friendly, professional and knowledgeable about his work. He charged a reasonable fee; and a 12 month Guarantee capped it for me. Highly Recommended!!
Customer in Greater London Posted on 30/01/2023 , work completed 13/01/2023
The trader replied (on 04/04/2023)
Hello, thank you for leaving me a 5 star review, I do appreciate it. I am so sorry you got taken advantage of by a so called locksmith who treated you the way he did and made you feel insecure in your home and I’m glad I could reassure you that not all locksmiths are the same. This is why it’s so important to always check any tradesmen’s credentials before booking one. Regards Paul
Excellent locksmith
Customer Service
Quality
Value
Paul arrived the morning after I called him to change four external locks at a property which had been recently vacated by tenants. He exlained what he needed to do and completed the job in a couple of hours. One of the door handles wasn't working properly and he fixed that as well. Paul provided a fantastic service and I have no hesitation in recommending him.
Customer in Greater London Posted on 17/01/2023 , work completed 17/01/2023
The trader replied (on 04/04/2023)
Hello, thank you for leaving me a review, it’s great knowing my customers are happy with the service they received and I’m glad I could help you out so quickly giving you peace of mind when your tenants left. Regards Paul
Fast and efficient
Customer Service
Quality
Value
Came to change a broken Yale lock on the same day that they were contacted. Communicated quickly and clearly via phone and text message. Fixed the lock by lunchtime on the same day for the price that was quoted. Friendly service and adhered to COVID health and safety requirements. Would definitely use Alexandra Locksmiths again. All in all a good reliable service.
Customer in Greater London Posted on 06/06/2022 , work completed 06/06/2022
Quick and did a good job
Customer Service
Quality
Value
Changing locks for new home and they managed to fit me in on the same day I called. Very quick but good quality of work. I would use them again.
Customer in Greater London Posted on 14/01/2022 , work completed 09/08/2021
Gate lock
Customer Service
Quality
Value
Paul came to my house to fit a lock for a side gate. He asked me to send him a picture of the gate to get the correct lock. The installation was done today and it lasted half an hour. Before starting working, Paul explained me in detail all the steps that he was going to take, and the job was done exactly like that. I am very happy with my new lock. In addition I asked Paul to check the locks of a sliding door in the kitchen. Paul said that he does not have the experience to deal with this kind of locks and gave me advise on who to contact for help. Paul came across as a very nice and professional man.
Customer in Greater London Posted on 25/11/2021 , work completed 25/11/2021