Endorsed by Which?

Alexandra Locksmiths

4.9

50 Reviews

Opening Hours
Today - 08:00–20:00
  • Monday 08:00–20:00
  • Tuesday 08:00–20:00
  • Wednesday 08:00–20:00
  • Thursday 08:00–20:00
  • Friday 08:00–20:00
  • Saturday - Closed
  • Sunday - Closed

About

At Alexandra Locksmiths we provide a complete locksmith and security service for homes and businesses.

We are based in North London which we have serviced for over 25 years.

We have been recommended in the Evening Standard and have worked closely with the highly trusted Which? Local on varies articles regarding security for both the magazine and website.

We are a family run Master Locksmiths Association (MLA) approved company offering a quality, comprehensive and efficient locksmith service and we aim to provide an outstanding service to our customers. We feel our reviews on here & Google back Up our philosophy. We can help find the best security options for you and your home or business.

Door lock replacement & upgrades
Window locks
Collapsible door & window grilles
Fixed bar gates & grilles
Safes supplied & fitted & opened
High security locks like Ingersoll, Finfort, Banham
High security restricted key cylinders like EVVA, ABS

What we do

  • Locksmiths

    • Emergency locksmith service
    • Safes
    • Access control
    • Comprehensive locksmith service
    • Masterkeyed systems
    • UPVC lock specialists
  • Security equipment suppliers and manufacturers

    • Intercom systems
  • Smart Homes

    • Security
  • More Services

    • collapsible grilles
    • bar gates
    • window grilles

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
50 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
First class service
Customer Service
Quality
Value
Despite many imponderables on my side as to time and requirements, Paul was always willing to try and find a way to accommodate the shifting timetable. Communication was clear, with good advice and I never felt that a particular, more costly solution was being advocated - wonderfully refreshing! Work completed as promised and on time at a reasonable price. Five star, friendly and professional service.
Customer in Greater London Posted on 23/02/2024 , work completed 23/02/2024
The trader replied (on 26/02/2024)
Hello, thank you for finding the time to leave me a review. It is always great to hear how our customers find the service they have received and whether they are happy with the work carried out. Reading your review it looks like we are achieving the high customer service levels we have set ourselves. Looking forward to working for you again in the future. Regards Paul
Exactly what I required
Customer Service
Quality
Value
Excellent service from Paul. He arrived as arranged and, having previously seen photos of the lock, very quickly and efficiently carried out the work. The old lock was replaced with one that gave better security, all of which was explained clearly, and Paul gave further information and advice in response to my questions. Highly recommended.
Customer in Greater London Posted on 16/02/2024 , work completed 12/02/2024
The trader replied (on 20/02/2024)
Hello, thank you for finding the time to leave me a review, it is much appreciated. I pride myself on my product knowledge, my service and treating my customers as I would like to be treated if I was in their shoes so reading your review proves I am achieving this. Looking forward to working for you again in the future. Regards Paul
Heaven sent
Customer Service
Quality
Value
Following a theft of a bag containing, amongst other things, the house keys of my parents-in-law last night, I found Alexandra Locksmiths through Which? Trusted Traders this morning. Paul was very quick to get back to me despite being on another job at the time I called, he got round to the house and changed the lock within a couple of hours of my first call to him and was helpful, courteous, speedy and professional. The invoice was sent by return which was very efficient and so grateful to put a big tick on my to-do list for today.
Customer in Brighton and Hove Posted on 21/12/2023 , work completed 21/12/2023
The trader replied (on 05/01/2024)
Hello, thank you for leaving me a review, I do appreciate it. I’m glad I could help you so quickly in your time of need and you are so happy with the service you received. Looking forward to working again for you in the future. Regards Paul
Clear, helpful and efficient
Customer Service
Quality
Value
Very pleased with the service. I contacted Alexandra Locksmiths on Monday, and was asked for photos of the locks needing serviced. Paul got back within a couple of hours, and gave clear advice and recommendations. He later confirmed he could attend either the next day, or in two days. I opted for the next day. All communications were clear (and that is a great bonus), and he arrived within the time he suggested. The work was done both cleanly and efficiently, but it was particularly good to meet someone expert in his craft, and able to give me both advice and also a history of one of the locks. I cannot really comment on relative cost, as I have not attempted any comparisons, I was more concerned to have reliability and competence.
Customer in Greater London Posted on 13/06/2023 , work completed 13/06/2023
The trader replied (on 15/06/2023)
Thanks so much for the kind review, and I’m honoured to hear you recognise that I’m an expert in my field. With over 25 years of experience in the industry I always try to educate my customers (if they’re interested to hear) as to the problems as well as the possible solutions. I look forward to working with you again in the future. Regards Paul
Change of Cylinder Locks
Customer Service
Quality
Value
I am very pleased with Paul’s prompt and excellent service. He clearly loves his job. He was friendly and patient as he explained everything he did and answered all my questions. He replaced the cylinder locks on my PVC doors. I now feel happier and more safe, whether I am at home or not. I would highly recommend Paul to all my friends.
Customer in Greater London Posted on 20/04/2023 , work completed 19/04/2023
The trader replied (on 22/04/2023)
Hello, thank you for leaving me a review, it is much appreciated. Making my customers feel safe and secure in their home is my main priority and it is great to know I am doing this and they are happy with the way they have been treated and the service they have received. Regards Paul
An honest, friendly expert
Customer Service
Quality
Value
Paul changed my locks on my front door. I called him after I was concerned someone undesirable had my keys. He was really responsive - using photos of my door to work out what we needed and giving me a reasonable quote for the work. He was really good at fitting the new lock - diligent in explaining how it worked and reassuring me that the the set-up would be effective - and leaving the place clean and tidy afterwards. He comes highly recommended.
Customer in Greater London Posted on 18/04/2023 , work completed 18/04/2023
The trader replied (on 19/04/2023)
Hello, thank you for leaving me a 5 star review, it is much appreciated. It is great to know I am providing a service my customers are so happy with as I pride myself on my customer service and try to treat customers the way I would want to be treated if I was in their shoes. Regards Paul
Great service. Would highly recommend
Customer Service
Quality
Value
Had to change the key to my new flat in London and reached out to Paul based on great reviews from Which. Shared photos of the lock with Paul in advance and received a quote from Paul. Professional service from Paul, lock changed within 30 mins. Would highly recommend.
Customer in Greater London Posted on 03/04/2023 , work completed 23/03/2023
The trader replied (on 04/04/2023)
Hello, thank you for leaving me a review, it is much appreciated. I’m glad you are so happy with the service you received and your new lock. Regards Paul
Excellent Service
Customer Service
Quality
Value
Paul provided excellent service fitting 2 new locks on our front door as well as measuring and sourcing additional security grills. Paul was fast, reliable and courteous. He gave us a number of options and didn’t try to to push the most expensive one. He clearly takes pride in his work and left the porch area spotless. We found Paul an absolute pleasure to deal with and would not hesitate to recommend his services.
Customer in Greater London Posted on 28/02/2023 , work completed 28/02/2023
The trader replied (on 04/04/2023)
Hello, thank you for leaving me such a detailed review, it is much appreciated. I pride myself on my knowledge, professionalism and customer service and always try to treat my customers the way I’d want to be treated if I was in their shoes and seeing your review shows I am achieving this. Regards Paul
Excellent Locksmith
Customer Service
Quality
Value
Following a situation the night before with a faulty front door RimLock, which necessitated a call to an 'extortionate' emergency locksmith, who had to drill out the lock to let me in. I looked for a locksmith on Which 'Trusted Traders' and decided to phone Alexandra Locksmiths the following morning. I did, and Paul(Locksmith) soon returned my call. I explained my situation and he asked me to send him 'inside and outside' photo's of the 'lock', which I did. Following a further brief phone call, Paul arrived punctually a short while later at the time he said he would and replaced my lock. He also 'reset' a lock on an inner door which had been partially disabled without charging me for it. Paul was friendly, professional and knowledgeable about his work. He charged a reasonable fee; and a 12 month Guarantee capped it for me. Highly Recommended!!
Customer in Greater London Posted on 30/01/2023 , work completed 13/01/2023
The trader replied (on 04/04/2023)
Hello, thank you for leaving me a 5 star review, I do appreciate it. I am so sorry you got taken advantage of by a so called locksmith who treated you the way he did and made you feel insecure in your home and I’m glad I could reassure you that not all locksmiths are the same. This is why it’s so important to always check any tradesmen’s credentials before booking one. Regards Paul
Excellent locksmith
Customer Service
Quality
Value
Paul arrived the morning after I called him to change four external locks at a property which had been recently vacated by tenants. He exlained what he needed to do and completed the job in a couple of hours. One of the door handles wasn't working properly and he fixed that as well. Paul provided a fantastic service and I have no hesitation in recommending him.
Customer in Greater London Posted on 17/01/2023 , work completed 17/01/2023
The trader replied (on 04/04/2023)
Hello, thank you for leaving me a review, it’s great knowing my customers are happy with the service they received and I’m glad I could help you out so quickly giving you peace of mind when your tenants left. Regards Paul