APG Domestic Services Limited

After our Gloworm condensing combi boiler kept breaking down we decided to bite the bullet and buy a new one - by this time we were without heat and hot water - early October. After many reviews, including Which, we decided on a Worcester Bosch. I went through the WB website to find APG (you get a longer guarantee if you used a WB approved fitter) and then checked them out on Which Local. Unfortunately the latest reviews from 2014 were not outstanding so I decided to get a few other quotes too (another from WB website and a local guy). APG were the most impressive and efficient of the 3 - arrived promptly, had a detailed brochure of the WB boilers and talked us through the sizes/benefits and controls - no hard sell on any particular model. He returned 2 days later with an itemised written quote and left us to think out it. The local guy said he could do WB but was trying to persuade me to fit a Baxi and then was pushing to sign up there and then - although his quote was cheaper the guarantee was 3 years less. The other WB website recommended man was prompt but brought no literature, was brief and left without any real idea of what we wanted and then got his wife to ring with the quote and said he couldn't fit it for 2 weeks anyway and his quote was very similar to APG. So we went with APG and were given an installation date of about a week but were asked if they could move things around would we be happy to have it installed sooner - so we only waited a few days. Two men arrived when they said and were very efficient and it was in by the end of the day as well as a drain down, flush and filter installation. After the fitters left we were called 2 days later to see if everything was ok and only then was to invoice sent to us. Based on this experience I would recommend and use again.

I was a bit disappointed with the service. No-one turned up for the first appointment and I had to ring to rearrange. The plumber was over an hour late for the second appointment', which I understand can happen, but I was not contacted with an explanations - I had to ring to check. When the plumber arrived, the job took about 20 minutes. No materials were included but I was charged ÔøΩ65. This seemed a bit excessive for a non-emergency repair.

Used this company as it had so many recommendations AND I've been looking for a reliable person/company to service and fix my condensing boiler since I had it installed 6 years ago. The boiler needed a new pressure relief valve so we called APG and a young man arrived and confirmed the diagnosis, rang for a price and gave us a quote for the work (Part+Labour+VAT). They arranged to come about 7 days later, first thing in the morning. However on that morning they rang to reschedule for later that day. Same young man completed the job promptly and I wrote a cheque, but on examining the invoice when the fitter had gone I realised I'd paid an extra £22 over the quoted price! Rang the company the next day and they called back 2 days later to say there had been a mistake and if I sent another cheque they would cash that instead. So overall I was impressed with the diagnosis and work --just not with the pricing/rescheduling!

We recently had our bathroom completely refurbished and were dreading having fitters in the house for 2 weeks. However, the consideration that the fitters showed for being in our home and the high level of skill they had quickly put our minds at rest. The finished bathroom is an absolute delight and a credit to the firm. We cannot praise them highly enough. We would have no hesitation for using them for any further bathroom work or for any aspect of plumbing and heating.

An excellent service from the first 'phone call to completion. The company responded very promptly, provided a very reasonable price on the day and completed the job a couple of days later.

Swift and efficient service when current boiler needed replacing. Was actually best quote and was fitted a few days before Christmas to ensure no breakdowns over the holiday period.

Gas boiler was serviced by engineer (Chris) who did the job expertly with minimum of disruption. The air pressure switch was found to be faulty and was replaced on follow up visit the same day. Impressed and would recommend.