Appliance Care Ltd T/A RepairGuys

RepairGuys came today to fit parts for my washing machine. From initial call out to fitting of parts, I have been kept up to date. Both initial and parts fit were carried out but a very friendly and experienced engineer (Matthew). Will definitely be going back to RepairGuys if I needed in future and would recommend them very highly.

We had to call RepairGuys for a repair under warranty to our Samsung Fridge/Freezer. The initial logging of the call with Samsung themselves was frankly a trial but once the job was passed to RepairGuys, things went well. Phone contact with them was easy and helpful and their engineer (James) turned up promptly as arranged. He was smart, polite and efficient and Covid precautions were observed without being asked. James worked cleanly and efficiently and left everything tidy. Unfortunately (and through no fault of his) the fault remained and a repeat visit was arranged the following week. James did his best and finally made enquiries to discover the fault was irreparable meaning a replacement fridge/freezer was required. RepairGuys presumably liaised with Samsung over this as the next thing was a call from Samsung regarding the replacement arrangements. All in all, we were very pleased with RepairGuys and would be happy to use them again.

A message flagged up onto screen regarding potential overheating issue on our OLED LG TV, got in touch with LG direct immediately who said they would get someone out to fix it. Repairguys in Exeter responded and came to us this morning Thursday 22nd. Craig came in and replaced the faulty board, very courteous and friendly, job completed very quickly, thank you!

Finally had an engineer come to look at our fridge/freezer under warranty. Excellent diagnostic skills, fault found, unable to repair, needs replacing, but wonderful service. Thank you.

Good service, text the night before visit with approx visit time, then another 10min before arrival. Pete arrived, polite, efficient and tidy. Repaired dryer. What more could you ask for.

Call out was to repair our fridge. Matthew the technician called before arriving, came on time, all masked up, super nice guy. Clearly good at his trade. Explained clearly what he was doing and what was wrong with the fridge. Would totally use this company again.

New TV with faulty HDMI ports. Was put in touch via Samsung service desk. Appointment was promptly booked and a message sent confirming due time. Another message on the day gave the exact arrival time of Craig and within 15 mins the job was expertly completed. DVD player now connected and working. Can not fault their efficient and professional service.

Our 12-year-old Samsung TV stopped working - kept on repeating a very short start-up loop when switched on. On phoning, the service department was very helpful and explained our options and associated cost. We agreed to proceed and the TV was picked up as arranged from North Devon. A week or so later we received an email asking us to call and upon doing so the identified problem was explained and a cost provided to fix it. We decided to proceed and the TV was fixed and duly returned as arranged and is now working perfectly - all in all an excellent service and we would highly recommend the Repair Guys.

The service is 110% perfect Scott the engineer explained everything making sure everything worked tested and tested again. Can give nothing but praise for how professional Scott is and a credit to the company who operate at a very high standard from start to finish.