Endorsed by Which?

Appliance Care Ltd T/A RepairGuys

4.9

573 Reviews

Opening Hours
Today -
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.

We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.

We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.

Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.

We look forward to being of service.

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines
  • TV services

    • TV repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
573 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Great customer service
Customer Service
Quality
Value
Hayden came to help fix a problem with our washing machine. Managed to fix and solve it very fast with the right replacement parts. Quick service and very polite.
Customer in Devon Posted on 07/02/2025 , work completed 03/02/2025
Great - would definitely recommend
Customer Service
Quality
Value
Matthew came out to fix my washer dryer. His communication was great, with a text the evening before to confirm when he would be arriving and another text 30 mins before he got to our house. The machine was fixed really quickly and the area was left clean and tidy. I would definitely use them again in future.
Customer in Somerset Posted on 20/11/2023 , work completed 20/11/2023
Ice dispenser fixed
Customer Service
Quality
Value
Matthew arrived on time with the correct identified part and fitted it which rectified the problem with the ice maker he had previously diagnosed. All working area was kept clean with care taken in the area. Matthew completed the task in his estimated time with no further issues on the appliance. Recommended.
Customer in Somerset Posted on 30/05/2024 , work completed 30/05/2024
Punctual, polite, tidy and good communication
Customer Service
Quality
Value
Matthew methodically went through his diagnosis and patiently explained the situation to me. No obvious fault found.
Customer in Devon Posted on 29/10/2025 , work completed 29/10/2025
Great work and done fast
Customer Service
Quality
Value
Mathew the repair guy went above and beyond it fix the problem straight away he came within the time lot
Customer in Devon Posted on 12/09/2025 , work completed 12/09/2025
Return of TV
Customer Service
Quality
Value
Craig let me know when he was coming and how far away he was, which was really helpful. Craig returned my TV in a really well boxed container. The problem of the blue line had been sorted out. Craig sorted out the tuning and Internet connection which was really appreciated and was quick and efficient with everything he did.
Customer in Devon Posted on 03/02/2026 , work completed 31/01/2026
Excellent and quick service
Customer Service
Quality
Value
The issue I reported with my TV was resolved within a week. Really quick turnaround, I received a text the night before advising of a timeslot and then on the day when the technician was 30 minutes away. The technician was really friendly and respectful of my space (Covid!). A really pleasant experience and really recommend.
Laura in Devon Posted on 21/06/2021 , work completed 21/06/2021
Fast repair - really pleased
Customer Service
Quality
Value
My Samsung TV developed a fault under warranty and the Repair Guys were assigned the job by Samsung. I logged the fault on the Saturday and the repair was booked in for the following Thursday. Although the engineer was delayed getting to us he carried out the repair quickly and made sure everything worked before he left - we're delighted with the speed and efficiency of the process. My only minor criticism is that we weren't kept informed of the delay to the time slot for the repair but it really doesn't matter as the repair was done so efficiently.
Customer in Devon Posted on 04/08/2023 , work completed 03/08/2023
Efficient and friendly on-site repair
Customer Service
Quality
Value
Pete completed our fridge/freezer fan repair in a friendly and efficient manner and even put up with our dog initially barking at him. It is fantastic to have our freezer working again after having to wait for Samsung to deliver two new fans. The freezer now works and doesn't make a horrendous noise! Thank you, Pete (Repairguys)
Tim in Devon Posted on 28/06/2023 , work completed 27/06/2023
Samsung washing machine repair
Customer Service
Quality
Value
Efficient and friendly repair by Matthew Smith who resolved the problem within an hour replacing the defective pump. Great service and would definitely use the RepairGuys again.
Customer in Somerset Posted on 30/05/2024 , work completed 30/05/2024