Appliance Care Ltd T/A RepairGuys

Matthew from The Reoair Guys is one of a small team and an authorised repairer for Samsung devices. We had a fault under guarantee with Samsung and Matthew was in and out in minutes having diagnosed the fault and ordered the part. He later returned to fit the part having given us accurate day and time, followed up with a reminder and an ETA text. He was personable, explained the issue clearly and in layman's terms and fixed the issue without fuss... he also cleaned around the appliance for us. Highly recommended. Thanks.

Following my washing machine breaking down my insurance got me in touch with the repair guys and from the second I spoke to them nothing was too much of an issue. They got my details and booked me in for the same day the customer service from the office was fantastic. At about 3.30 in the afternoon had a text from the engineer Matthew saying he was 10 minutes away and true to his word arrived bang on time. On arrival, Matthews's customer service was outstanding, very polite and very professional. He treated my property with respect. Within 5 mins Matthew had diagnosed the problem and away he went to his van and come back in with a new replacement part and he cracked on and got it sorted immediately. Through Matthew being at my property, he was so kind and made the whole family felt we were in safe hands. Within 15mins the machine was fixed and Matthew run a test on it before leaving to make sure this was all in working order. I will be recommending the repair guys to everyone for any appliance repairs in their homes. They are the best in Devon and Cornwall. Absolutely faultless service from start to finish Thank you so much for everything.

My Samsung fridge freezer arrived with a dent in the door. Samsung arranged the repair. Communication was excellent and Matthew had the door replaced in no time. Brilliant service, would recommend.

Ryan came to replace fan motor and pipe on our Samsung washing machine. Great service, carried out professionally and to a high standard. Took extra care to not damage our vinyl flooring when moving the machine in and out from under the counter. Would recommend

I was very pleased with the great service I received from Ryan from the REPAIRGUYS and he also arrived on the time he said he would be there, I would use them again.

Hayden arrived today as scheduled after his colleague had diagnosed the fault with our washing machine two working days ago. Hayden messaged to say exactly when he would be here, which was right at the beginning of the indicated time slot, introduced himself in a friendly and professional manner and set to work immediately. He changed the two parts that were needed - the motherboard and the pump - without any fuss or mess and was finished very quickly. He is a skilled, pleasant professional, we are delighted with the outcome and recommend him and his company unreservedly.

Courteous and knowledgeable Turned up when expected Clean and tidy Polite. Efficient and friendly Highly recommend

Matthew was amazing , punctual and prompt . Very helpful and informative about the issue . Fixed straight away and gave good advice. Most definitely recommend.

Matthew from The Repair Guys came out to look at my faulty washer dryer. He was fast, effective, and polite, identifying the issue and quickly replacing a faulty pump. He explained what he was doing while he worked. I did have to wait roughly a week for a visit because they're busy, but my date and time was communicated to me in advance and confirmed the evening before and again on the day. Faultless service all round