Appliance Care Ltd T/A RepairGuys

I bought a Samsung washing machine 18 months ago with a 5 year warranty. It started making horrendous noises before spinning. I contacted Samsung who were extremely helpful and put the matter through to RepairGuys in Exeter. It It was a strange problem but nothing was too much trouble when it came to finding the cause. The team and the engineer were excellent, arrived when they said they would, were polite, efficient. The engineer knew his job backwards and was friendly, very tidy, he followed all the rules on social distancing, hand washing etc, a very nice person. It is rare these days to find such good customer service and I would recommend Samsung and especially RepairGuys to anyone.

I needed to get a damaged screen replaced on a Samsung 40" TV - Steve was very helpful and went out of his way to get a cost-effective replacement done for me. Although not a cheap repair, The RepairGuys didn't just write-off my TV as certain other companies did, and it was still around £100 less that buying a new equivalent Samsung. They also arranged things so that I could drop the TV in and pick up less than a couple of hours later. Would definitely recommend!

The repair guys are very helpful, they notified me when arriving and when repair is scheduled. Very professional and reliable service and my TV was fixed. Many thanks!

We had our Washer/Dryer fixed today by Matthew. Brilliant service from him. Knew exactly what he was doing, done his job quickly and was very helpful with information for future problems thatay occur. Would highly recommend them.

Good service, text the night before visit with approx visit time, then another 10min before arrival. Pete arrived, polite, efficient and tidy. Repaired dryer. What more could you ask for.

RepairGuys came today to fit parts for my washing machine. From initial call out to fitting of parts, I have been kept up to date. Both initial and parts fit were carried out but a very friendly and experienced engineer (Matthew). Will definitely be going back to RepairGuys if I needed in future and would recommend them very highly.

Call out was to repair our fridge. Matthew the technician called before arriving, came on time, all masked up, super nice guy. Clearly good at his trade. Explained clearly what he was doing and what was wrong with the fridge. Would totally use this company again.

We had to call RepairGuys for a repair under warranty to our Samsung Fridge/Freezer. The initial logging of the call with Samsung themselves was frankly a trial but once the job was passed to RepairGuys, things went well. Phone contact with them was easy and helpful and their engineer (James) turned up promptly as arranged. He was smart, polite and efficient and Covid precautions were observed without being asked. James worked cleanly and efficiently and left everything tidy. Unfortunately (and through no fault of his) the fault remained and a repeat visit was arranged the following week. James did his best and finally made enquiries to discover the fault was irreparable meaning a replacement fridge/freezer was required. RepairGuys presumably liaised with Samsung over this as the next thing was a call from Samsung regarding the replacement arrangements. All in all, we were very pleased with RepairGuys and would be happy to use them again.