Endorsed by Which?

Appliance Care Ltd T/A RepairGuys

4.9

409 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.

We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.

We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.

Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.

We look forward to being of service.

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines
  • TV services

    • TV repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
409 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Prompt, friendly and reliable service.
Customer Service
Quality
Value
Matthew came to the rescue with repairing our washing machine. Fixed on first visit, communicated with all the way through. Arrived when he said he would and had the machine back up and running in no time. Matthew is a professional engineer who even had environmental impacts in mind with recycling any waste responsibly. Companies need more Matthew’s in the world. Great job, highly recommend The Repair Guys.
Customer in Somerset Posted on 07/10/2024 , work completed 23/09/2024
Oven repair
Customer Service
Quality
Value
Hayden was polite, efficient and tidy whilst at my house. The repair to the oven was carried out rapidly and with minimum disruption. Even initial “help” phone call to explain my situation and to book a repair person was polite and informative. I would definitely use Repair Guys again when an appliance breaks, thank you.
Customer in Devon Posted on 08/10/2024 , work completed 01/10/2024
Very professional, quick and helpful
Customer Service
Quality
Value
Matthew came to take a look at my Samsung washing machine - he diagnosed the problem within a few minutes of taking a look and got it all sorted quickly. Very friendly, professional and helpful.
Customer in Somerset Posted on 10/10/2024 , work completed 10/10/2024
Great work
Customer Service
Quality
Value
Great work by Matthew came to look at my Samsung tumble dryer soon as I told him the horrid sound it was making he knew what was wrong with it without even looking he knows his stuff dryer is now working Great thanks Matthew
Customer in Devon Posted on 07/11/2024 , work completed 06/11/2024
Great service from Matthew
Customer Service
Quality
Value
Matthew came and replaced the drum on our Samsung washing machine. He was very friendly, very quick, tidying up nicely after himself and even gave us some tips on how to reduce bearing wear. An all-round great experience that we couldn't be more pleased with.
Customer in Somerset Posted on 11/11/2024 , work completed 11/11/2024
Awesome!!!
Customer Service
Quality
Value
Thank you to Matthew and his speedy diagnostics. Getting my Samsung Dryer better than when I first brought it. Easy going, efficient and easy to talk to. Would definitely recommend!!!
Customer in Devon Posted on 27/11/2024 , work completed 27/11/2024
Gas Cooker Repair
Overall arranged repair quickly and efficiently. Hayden turned up initially and quickly identified the fault. He returned at a later date with the part and fixed the problem. A couple of days later a secondary problem occurred, and on contact Hayden returned within the hour and resolved the matter. His manner and service were excellent, as was the overall experience with the company
Customer in Exeter Posted on 23/12/2024 (Reviewer did not use service)
Repair of Samsung hob
Customer Service
Quality
Value
Samsung were very good in responding to my request for repair. Matthew the engineer attended and ascertained that a replacement part was needed. He returned a week later, fitted it and it all works. Matthew was great, very efficient and courteous.
Customer in Somerset Posted on 06/01/2025 , work completed 06/01/2025
Great service
Customer Service
Quality
Value
Matthew was punctual, efficient, friendly and informative! Very pleased! Our dog liked him too! Lol
Customer in Somerset Posted on 09/01/2025 , work completed 09/01/2025
Patient and knowledgable
Customer Service
Quality
Value
Matthew attended my property twice to diagnose and fix an 8 year old dish washer. He has assured me that despite being an older more complex machine he would be able to solve the issue. The communication was seamless and honest and I was kept adrift of what was happening along the way. I can recommend the team and the service for their professional expertise and execution Thanks
Customer in Somerset Posted on 10/02/2025 , work completed 21/01/2025