Appliance Care Ltd T/A RepairGuys

Matthew was great, polite and clearly understood the issue with the machine, it had been intermittently faulty for a number of weeks. Very informative service, would highly recommend.

Mathew was very helpful and professional at sorting the problem out I highly recommend his services.

Matthew text to let me know when he would be arriving and arrived on time. He diagnosed the problem quickly, a program upgrade was needed and he promptly sorted it. Fast, efficient and courteous.

Matthew informed me of his arrival 30 minutes in advance and arrived on time. He immediately identified the issue with my washing machine and resolved it independently without needing any support. I am very happy with the service he provided.

Excellent service from Matthew. Prompt, efficient, polite, friendly and above all, excellent at getting to the route of the problem. Fantastic! Thanks Matthew!

Great service, reception very helpful in dealing with my issue. Repair man did a great job had to come back with a replacement part. Kept updated by text as to when the repair man was going to arrive. Can't fault anything which makes a change today.

The repair request was placed by John Lewis to the Repair Guys who shortly after called to select a date to call. They called on the agreed date and diagnosed the issues. Once the parts had been sourced they contacted me with a potential date which was not suitable. I texted with alternatives and agreed a new date. I was advised the evening before for the time window, and the engineer phoned 15 minutes before arrival to advise me. Super service, repair carried out at home, engineers courteous and pleasant to talk to to share the issues.

Great communication, didn't have to wait that long for part to come in. Once arrived, very friendly customer service, fixed promptly & even went over & above by cleaning the TV & remounting it for us. Very pleased overall with service.

Samsung referred us to this company to carry out a repair under our warranty. It was easy to book and they arranged the appointment quickly. After booking, we were contacted and offered an earlier repair date, as another customer had cancelled. On the day, Matthew phoned ahead of time so that we would know exactly when he would arrive in the 3 hour time window. Matthew was professional, polite and friendly throughout the visit. He identified the fault quickly and the whole repair was completed within the hour, under warranty. Matthew was a very tidy worker and went on to explain the washer's digital codes and how to recalibrate the washer when moving it back into place. I would have no hesitations recommending Matthew and this company.

Everything from start to finish was perfect, communication was excellent. Great Service by a Great Company.