Appliance Care Ltd T/A RepairGuys

The word outstanding is often over used, but certainly not as far as this company is concerned. Our main point of contact was with Cheryl who went out of her way to keep us informed of the progress of a major repair to our TV that was under warranty. Throughout, her friendly approach and genuine concern that we would be inconvenienced as little as possible went a long way towards easing our frustration with LG that such an expensive TV had massively failed after just three months. In short, everything that could be done by Repairguys to expedite the repair was done, the work being completed at a very high standard. There remains little doubt in my mind that the the company genuinely deserves positive feedback, and that Cheryl a special mention. My grateful thanks to all

Great communication and arrived at the time stated. Very professional and knew exactly what to look for in the fault. Very thorough in his work and very clean and tidy. Great service and I would definitely recommend or use them again. Thank you for your help.

Great service all round. Good communication in advance. Engineer that visited (Matthew) was brilliant. He was friendly, knowledgeable and professional. He quickly diagnosed and fixed the problem. 10/10 service from the engineer.

Cannot rate the technician, Ryan, highly enough. He was prompt, professional, friendly and efficient. He clearly knew his job and the product and conducted his work flawlessly. The office staff were also amazing by bringing forward my appointment so that I could have my washing machine back quicker. Very impressed and satisfied. Thank you again

Matthew efficiently traced the unusual problem with my washing machine, and returned with the relevant part to put it right. Communication about the visits was excellent and the job’s done! Thank you Matthew.

Matthew communicated before getting here so we knew exactly when he would be here, and it was within the window notified. He had anticipated what the issue with our new Samsung was, as there have been other cases. He was polite and friendly throughout. He confirmed the problem straight away and fixed with a software update. He explained everything he was doing. He resealed the waste pipe connections which had shown a small leak after the machine was moved. He then double checked the machine was working and not leaking before putting it back. He also ensured it was fully level and the tumble dryer was out back and aligned as well. Exceptionally helpful and thoughtful. I don’t know about cost as this was a warranty call. I would definitely use The Repair Guys again and recommend them to others.

Contacted SAMSUNG about a serious problem with my washing machine and Ryan from the Repairguys came to diagnose the problem the next day. 3 days later he was back with the parts to fit - 4 days ahead of the estimated time for this! Ryan was efficient and professional he very kindly disconnected and moved a machine that was on loan from the company we bought it from before reconnecting and repositioning the repaired machine. He was careful to explain what the problem was and how it would be fixed. He was very pleasant and it was a pleasure having him carry out the work.

Excellent customer service from this company, kept informed of booking, arrival of parts and appointment schedule. Ryan, the operative who attended was clean, tidy, polite and efficient. I would highly recommend this company.

Matthew diagnosed and fixed the problem very quickly. The communication from the office prior to the repair was also faultless, keeping us up to date at every stage. A level of service too often lacking in other traders. Thanks Repairguys!

So grateful to Matthew. He was fast, really knowledgeable and super professional. It couldn’t have gone better.