Appliance Care Ltd T/A RepairGuys

We needed to get our washing machine repaired and the insurance company use Repairguys. Their customer service is superb. They keep you constantly up to date with how things are progressing via both email and text messages. They also do a full check on the machine after the repair; e.g. earth, mains supply and insulation checks along with the pipework, and they also return the machine to its working position. The engineer (Mr. John-Andrew) was friendly and polite. All in all, a very pleasant experience all around!

My washing machine was leaking. Matthew, the engineer, found the problem, which was an installation problem and fixed it quickly and efficiently. He then carried out a comprehensive diagnostic and function test. He was satisfied that the problem was solved and the machine was operating correctly, as was I. At all times he was friendly and efficient. It’s good to find out there are still people who care about what they do.

Matthew visited today to repair my Samsung washing machine after it stopped working. Once I had described the issue he knew exactly how to repair it and carried out the work efficiently and was considerate enough to set the machine onto a self clean before leaving due to it having standing water for the last week. The machine was still under warranty and Matthew was very helpful with advice on repairs once the warranty expires. He was very polite and conversational.

My 2020 Samsung TV screen was not working. My supplier (John Lewis) asked RepairGuys in Exeter to look into the problem. The appliance was still under warranty. The company’s response was speedy, professional and friendly. Scott immediately established the problem, ordered the necessary replacement and returned to carry out the repair. I had to change the agreed repair date on two occasions but the company did their utmost to accommodate this despite their heavy work schedule. Once the new screen was fitted Scott carried out all the necessary checks diligently and then helpfully placed the appliances back to its original site (wall mounted) for me. RepairGuys are a breath of fresh air in electrical repair services. No fuss, no hassle - they just got on with the job in hand. Hopefully, I won’t need them again though!

We bought a brand new American fridge freezer and it was faulty. The warranty sent the RepairGuys. Matthew turned up last Friday, triaged the freezer, found the fault and ordered the parts. He turned up today ( 1 week later ) fitted the parts in jig time and tested the whole appliance before he left. Very helpful chap. I don’t WANT to see him again. But if I need someone I hope it’s him

I have been extremely impressed with Repairguys and in particular, John-Andrew; who visited to carry out the initial fault finding/diagnostics, and then the repair once replacement parts had been received. He was professional, friendly and extremely efficient. He also pointed out something that was outside the job requirement... something that will increase the efficiency of the appliance he repaired going forward. The overall service was good too. Great communication as to when John-Andrew was due to visit (both times), and good communication as to the status of replacement parts. Repairguys come highly recommended from me. We will definitely use them again.

I'm very happy with the Repair guys, never have had so many messages to say on way and what time etc. John Andrew was professional, polite and repaired my dishwasher successfully, very quickly and no mess!

Mathew was very professional, knowledgeable and friendly. He was quick and I felt I could trust and rely on his advice.