Appliance Care Ltd T/A RepairGuys

We experienced an unusual issue with our integrated Samsung dishwasher. During the wash cycle, the machine would stop unexpectedly without displaying any error codes. Matthew carried out a very thorough inspection, including checking the error codes stored in the machine, which only showed previously passed codes that were unrelated to the issue. He also checked the installation of the dishwasher and made adjustments to the levels, which were slightly out, to ensure everything was correct. Despite completing all available checks, the fault persisted and the dishwasher continued to stop for no apparent reason. As a result, Matthew referred the issue to Samsung’s technical department, as all possible tests within his scope had been carried out without a resolution. I would like to thank Matthew for the significant time and effort he put into trying to diagnose the fault, which was clearly outside the range of tests available to him.

Matthew was incredibly thorough and informative when inspecting my washing machine after it began to smoke. I was understandably anxious about the potential danger of using it in my family home, but thanks to Matthew’s detailed safety checks, clear explanations, and reassuring advice, I now have complete confidence that the machine is safe to use (it turned out to be user error). I highly recommend Matthew, he’s highly skilled, professional, helpful and extremely knowledgeable, especially with after advise on the machine for future use.

Scott arrived promptly to assess the problem with our TV. Ordered the parts and again arrived promptly to fit the parts. Scott also acted on an out of hours call I made to him and kept us informed when necessary. He was polite and helpful at all times

Our TV screen was showing odd colours and fortunately was still under guarantee. We had one visit to diagnose within 4 days of initial contact with the Repair Guys and a new screen had to be ordered. This was all very clearly communicated by text and calls. The new screen was fitted by Craig quickly and efficiently - we now have a TV we can watch again! Would certainly recommend - thanks Craig.

Excellent level of service, prompt and efficient. I can quite see why Samsung use them. They replaced a screen on site in not long and everything clean and tidy. Also work done on site so no fuss of a loan machine to place and remove.

An engineer was sent over by LG to repair my 60 inch TV. Super quick panel replacement and very professional. The job was completed within 20', with no mess left behind and with the TV put back where it was originally. Overall very satisfied and would recommend 100%.

Matthew called before arriving and wore a mask,he very speedily and efficiently carried out the repairs.

Our TV screen developed a fault and was still in warranty from a high street store. Having spoken to Darren from Repair Guys only last week. Craig has just replaced the screen in a very professional way. There was no mess and he even liked my cup of tea. I would strongly recommend this company. Very impressed with their service.

Really pleased with the repair service we received. Craig arrived exactly when he had previously advised us he would. He completed the repair quickly and efficiently and so far the problem he came to correct seems to be entirely fixed. He worked quietly and thoroughly and left everywhere very tidy and as he found it. Craig was polite and helpful and able to answer all of my many questions. Thank you very much

From start to finish Repairguys kept me updated, always on time, gave a window of arrival the night before and kept to it, Covid aware, and very respectful about your home cleanliness offering to take off footwear, Craig very knowledgable with my TV, Recommend Repairguys in an instance!!