Endorsed by Which?

Appliance Care Ltd T/A RepairGuys

4.9

496 Reviews

Opening Hours
Today - 08:30–17:30
  • Monday 08:30–17:30
  • Tuesday 08:30–17:30
  • Wednesday 08:30–17:30
  • Thursday 08:30–17:30
  • Friday 08:30–17:30
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.

We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.

We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.

Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.

We look forward to being of service.

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines
  • TV services

    • TV repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
496 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Great Job
Customer Service
Quality
Value
All good, really professional. Came in did the job, good advice. Polite and quick. My god this form is taking longer than he did.
Customer in Devon Posted on 22/07/2025 , work completed 22/07/2025
Repair to washer dryer
Customer Service
Quality
Value
Kept us informed of the arrival time. Very knowledgeable First-class service from Matthew. Thank you
Customer in Somerset Posted on 28/07/2025 , work completed 28/07/2025
Samsung Fridge/Freezer Repair
Customer Service
Quality
Value
Matthew arrived during the allotted time slot, explained things clearly and carried out the work in a timely manner. I would highly recommend Matthew and Repair Guys for any appliance repair requirement.
Customer in Somerset Posted on 02/08/2025 , work completed 02/08/2025
It's working!
Customer Service
Quality
Value
Matthew was pleasant, informative, fixed the washing machine, and entertained my father-in-law with a football rivalry! Thanks
Customer in Cornwall Posted on 02/09/2025 , work completed 02/09/2025
Excellent prompt service
Customer Service
Quality
Value
Would definitely use this firm again, they were quick to respond, knew pretty much instantly what the problem was, ordered the spare parts and installed them without delay. Altogether great service.
Customer in Devon Posted on 02/08/2024 , work completed 02/08/2024
Washing machine repair
Customer Service
Quality
Value
First class and prompt response to my repair problem. When i contacted Repairguys, they suggested I try to save myself the cost of calling them out by advising me on what I might be able to do myself. When that didn't work, they explained to me in detail what they could do and how much it would cost. As a result they came out that morning and quickly sorted out the problem. Would recommend them in terms of professionalism, honesty and thoroughness.
Customer in Devon Posted on 29/07/2024 , work completed 29/07/2024
Above and beyond
Customer Service
Quality
Value
Highly professional service. Arrival time confirmed the day before and in advance of arrival. Exceptionally helpful. Highly recommended
Customer in Devon Posted on 20/08/2025 , work completed 20/08/2025
Excellent and quick service
Customer Service
Quality
Value
The issue I reported with my TV was resolved within a week. Really quick turnaround, I received a text the night before advising of a timeslot and then on the day when the technician was 30 minutes away. The technician was really friendly and respectful of my space (Covid!). A really pleasant experience and really recommend.
Laura in Devon Posted on 21/06/2021 , work completed 21/06/2021
Fast repair - really pleased
Customer Service
Quality
Value
My Samsung TV developed a fault under warranty and the Repair Guys were assigned the job by Samsung. I logged the fault on the Saturday and the repair was booked in for the following Thursday. Although the engineer was delayed getting to us he carried out the repair quickly and made sure everything worked before he left - we're delighted with the speed and efficiency of the process. My only minor criticism is that we weren't kept informed of the delay to the time slot for the repair but it really doesn't matter as the repair was done so efficiently.
Customer in Devon Posted on 04/08/2023 , work completed 03/08/2023
Efficient and friendly on-site repair
Customer Service
Quality
Value
Pete completed our fridge/freezer fan repair in a friendly and efficient manner and even put up with our dog initially barking at him. It is fantastic to have our freezer working again after having to wait for Samsung to deliver two new fans. The freezer now works and doesn't make a horrendous noise! Thank you, Pete (Repairguys)
Tim in Devon Posted on 28/06/2023 , work completed 27/06/2023