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Endorsed by Which?
Appliance Care Ltd T/A RepairGuys
Opening Hours
Today - 08:30–17:30
- Monday 08:30–17:30
- Tuesday 08:30–17:30
- Wednesday 08:30–17:30
- Thursday 08:30–17:30
- Friday 08:30–17:30
- Saturday - Closed
- Sunday - Closed
What does an Approved Service endorsement mean?
Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.
About
We are the leading repair centre in the South West of England, offering service to most kitchen appliances and home entertainment equipment such as TVs, DVDs and audio devices.
We are proud to represent many of the leading retailers, manufacturers and insurance companies and as such can offer repairs to your equipment, whether it is under a manufacturer's warranty, covered by an extended guarantee or on a chargeable basis.
We cover almost 200 postal code areas in Devon, Cornwall, Somerset and Dorset and are the representatives for Panasonic in the Bristol / Bath region.
Call now to speak to a member of our friendly team or leave a message out of hours and we will return the call as soon as possible.
We look forward to being of service.
What we do
Appliance repairs and servicing
- Dishwashers
- Fridges and freezers
- Hobs
- Ovens
- Tumble dryers
- Washing machines
TV services
- TV repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
540 reviews
Recommended
Recommended
by 99% of customers
Sort by
Fantastic customer service
Customer Service
Quality
Value
Matt was excellent, very thorough and found the cause of the issue almost immediately. He made the whole process very easy as we need a replacement appliance he dealt with all communication so we don’t need to explain the whole thing over again! Would highly recommend.
Customer in Cornwall
, work completed
Recommended
great work
Customer Service
Quality
Value
Pete called and told us what time he would arrive, he did just that, replaced my tumble dryer door which had fallen and smashed. Pete did all the checks etc, was very pleasant and polite and took our old door away and gave great service.
Customer in Cornwall
, work completed
Recommended
Fantastic Service
Customer Service
Quality
Value
Thank you Matthew and Hayden for repairing our Samsung oven. Wonderful service as usual and so far so good the oven is working great again!! The repair guys are the best ever!! Wonderful service, very pleasant guys and keep you informed at all times. Matthew texted to say he would be with us in 30 mins. Can't recommend them highly enough!
Customer in Devon
, work completed
Recommended
washing machine
Customer Service
Quality
Value
John Andrew called on us on Bank Holiday afternoon to repair our washing machine, he was very polite and tidy in his work, his knowledge of Samsung was very good, think he could have taken the machine apart blindfolded, an asset to your company, no complaints .
Customer in Cornwall
, work completed
Recommended
John - RepairGuys
Customer Service
Quality
Value
John visited our home today to repair our Samsung washing machine which was very noisy in use. John did an excellent job and the issue is resolved.
Customer in Devon
, work completed
Recommended
Great service
Customer Service
Quality
Value
John concluded that one of the motor brushes were burnt out on our Samsung washing machine. To be on safe side he replaced the motor and fully tested the machine. Good service and very neat and tidy. Just as well it was done under Samsung warranty!
Customer in Devon
, work completed
Recommended
Fast and convenient
Customer Service
Quality
Value
Brilliant engineer responded next day and fixed new parts. Very helpful and friendly. Wouldn’t hesitate to recommend.
Derek in Devon
, work completed
Recommended
Matthew, what a man
Customer Service
Quality
Value
Grand job. Turned up on time, is kind, courteous, friendly, knowledgeable, clean and quick. What a professional. Good to see companies can still deliver.
Andrew in Somerset
, work completed
Recommended
Repairs to fridge.
Customer Service
Quality
Value
Initial visit to diagnose problem and order part. Took longer than I would have hoped. Second visit saw wrong part had been ordered but the engineer John was fantastic. He had the required part on his van and fitted it with no fuss. He was very professional and explained what was wrong with the fridge and what had been done to make it right. He was clean and tidy, very helpful and left the room and appliance set up as we wanted. Could not have been any better. Thanks to John for the great job done.
Keith in Devon
, work completed
Recommended
Washing machine repair
Customer Service
Quality
Value
Very helpful and informative engineer. Initial visit to find problem, part ordered and returned to fit this.
Customer in Somerset
, work completed
Recommended
Good job, fixed washing machine, nice repair man.
Customer Service
Quality
Value
Matthew arrived on time and quickly got on with the job in question, he was polite and chatty while doing a good job of fixing the washing machine, the machine was put back in place and Matthew cleaned up though he didn't make a lot of mess. I was very pleased with Matthew he was a really nice man, would defiantly recommend Matthew and the company.
Customer in Somerset
, work completed
Recommended
Samsung door repair.
Customer Service
Quality
Value
My Samsung fridge freezer arrived with a dent in the door. Samsung arranged the repair. Communication was excellent and Matthew had the door replaced in no time. Brilliant service, would recommend.
Mark in Devon
, work completed
Recommended
Very efficient courteous team
Customer Service
Quality
Value
The Repair guys arrived promptly and repaired our Samsung dual flex oven very quickly and efficiently under its warranty/guarantee. They also gave me some great advice on the various functions of the oven which was a bonus. We are happy customers now.
Customer in Devon
, work completed
Recommended
Brilliant service!
Customer Service
Quality
Value
John Andrews came out after a day of snow to catch up and repair my washing machine. They kept us informed of what was going on (delays because of the snow), arrived at the time he stated, and did a wonderful job. They were clean, tidy & polite as well.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent customer service
Customer Service
Quality
Value
John came to repair our hob. Very polite and courteous - extremely knowledgeable - clean and tidy worker - ordered the parts and repaired the hob within a week. One extremely satisfied customer - Thank you John!
Stephen in Devon
, work completed
Recommended
Great service
Customer Service
Quality
Value
These guys were called out by Richer Sounds to fix my TV. Very prompt service. I was kept informed throughout every step of my repair( including where parts were ordered, their arrival and completion) I was given a time frame for everything and always kept informed of any developments. My TV is back, fixed and looking at the paperwork has been given a full service. I would not hesitate to use this company again. All of this and I never left my home either .
Steve in Plymouth
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
The Repairguys attended on behalf of Richer Sounds, from whom I'd bought our television in 2019. Quick and accurate diagnosis, effective repair. They did what they said they would when they said and would. Highly recommended. And thanks to Richer Sounds' six-year guarantee, there was nothing to pay.
Customer in Plymouth
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
The Repairguys have been out to us twice now. Once for our washing machine and just recently to fix our tumble dryer. They have always been very courteous, professional and sorted our issues out swiftly. Great service
Customer in Cornwall
, work completed
Recommended
Brilliant
Customer Service
Quality
Value
Can’t praise Scott highly enough. Came to fix my tv (under warranty) which needed a new main board. He phoned to let me know he was on his way, and arrived when he said he would. Friendly and polite, and did the work speedily and efficiently. Wouldn’t hesitate to use again.
Carole in Devon
, work completed
Recommended
Amazing!
Customer Service
Quality
Value
Quick and excellent service with experienced engineers who are reassuring and helpful. Cannot praise them enough, they go above and beyond for customer service.
Customer in Devon
, work completed
Recommended
Outstanding service after Xmas tv smash
Customer Service
Quality
Value
What can I say... My grand babies stayed over Xmas and a toy hit my TV and broke the screen and I spoke to these guys on the 28th picked my TV up on 30th which I thought it would take a week but nope outstanding time scale and camr back like new today what more can I ask for perfect service by ones that understand how you feel to be without something you need to for to long Well done guys thank you so much
Customer in Plymouth
, work completed
Recommended
Great Service and Great People
Customer Service
Quality
Value
My Sony tv broke down last month (Nov) and I was fortunate that it was still under warranty and would be replaced with a like for like tv. The Repair Guys operate on behalf of Sony and the whole team were professional, efficient and friendly. The face-to-face service/installs was backed up by the very effective communications, phone calls/texts, all keeping me updated on delivery dates/times. My experience was faultless and I’d highly recommend them!
Customer in Devon
, work completed
Recommended
Repair of hob
Customer Service
Quality
Value
John was very polite, arrived on time, very friendly and tidy. Cleaned up after himself. Very happy.
Which? Trusted Traders Consumer
, work completed
Recommended
Washing Machine Repair.
Customer Service
Quality
Value
Matthew came from the Repair Guys he was very pleasant and listened to my problems with the machine. He worked hard and soon came up with solutions to repair the faults. He ordered some new parts which came within a few days. Returning on Saturday evening after having worked over on Exmoor all day and getting stuck in the snow. He stripped the machine down and fitted the new Bushes and also unblocked the softener compartment. Checking the machine over carefully before he went home. He left a contact number in case I had any concerns. I am very satisfied with his work and would recommend him in the future. Thank you very much Matthew!
Customer in Devon
, work completed
Recommended
Quick and efficient service
Customer Service
Quality
Value
We had a repair arranged within 5 working days and our freezer was fixed quickly and efficiently, friendly service.
Customer in Somerset
, work completed
Recommended