Appliance Care Ltd T/A RepairGuys

We had an issue with a Samsung fridge freezer which wasn’t dispensing water and ice correctly. Matthew diagnosed the fault straight away. Curry’s installer had connected the water and ice feeds incorrectly, so the problem should have been sorted by them , not Samsung. The service I’ve had from Curry’s throughout this problem has been very shabby, shame on them! Matthew was in and out , job done and tested within 10 minutes. Great service!

Following my washing machine breaking down my insurance got me in touch with the repair guys and from the second I spoke to them nothing was too much of an issue. They got my details and booked me in for the same day the customer service from the office was fantastic. At about 3.30 in the afternoon had a text from the engineer Matthew saying he was 10 minutes away and true to his word arrived bang on time. On arrival, Matthews's customer service was outstanding, very polite and very professional. He treated my property with respect. Within 5 mins Matthew had diagnosed the problem and away he went to his van and come back in with a new replacement part and he cracked on and got it sorted immediately. Through Matthew being at my property, he was so kind and made the whole family felt we were in safe hands. Within 15mins the machine was fixed and Matthew run a test on it before leaving to make sure this was all in working order. I will be recommending the repair guys to everyone for any appliance repairs in their homes. They are the best in Devon and Cornwall. Absolutely faultless service from start to finish Thank you so much for everything.

Matthew from The Reoair Guys is one of a small team and an authorised repairer for Samsung devices. We had a fault under guarantee with Samsung and Matthew was in and out in minutes having diagnosed the fault and ordered the part. He later returned to fit the part having given us accurate day and time, followed up with a reminder and an ETA text. He was personable, explained the issue clearly and in layman's terms and fixed the issue without fuss... he also cleaned around the appliance for us. Highly recommended. Thanks.

Matthew was very efficient and texted me on arrival time .He was on time . He was very friendly and helpful . I’m one happy lady my washing machine is fixed . Thank you Matthew

Matthew attended on 2 occasions and was polite, efficient and friendly Washing machine was repaired in no time Waited to ensure the machine was left in working order Would thoroughly recommend Matthew to anyone ! Happy customer !

Matthew repaired our washing machine extremely quickly and efficiently. I found him to be extremely polite and helpful. I cannot fault this experience.

I had John-Andrew from Repairguys come out and fix a fault with my washing machine. He was very professional and knew his stuff. He was polite and just very helpful.

Matthew arrived on time, found the problem and fixed it really quickly on our Samsung washing machine and answered all my questions helpfully. Really great service. Can’t recommend enough

Matthew arrived on time and promptly found the wiring problem with our Samsung Eco Bubble which he fixed with no problem! Very professional and friendly-We would highly recommend such a professional trader-Well done!

Washing machine spare parts ordered on time, mended efficiently and communication good. I would recommend them.

John-Andrew was so helpful during his visit, gave lots of advice on how to get the most out of our washing machine and definitely knew his stuff! He sorted the problem, was very friendly and personable. Really pleased with the service and grateful for his help & advice

No hassle repair, great communication from this company. They did exactly what they promised and on the date they promised.

Matthew came today and immediately diagnosed the fault with our Samsung washing machine which he solved without fuss. He then explained functions which we had no idea existed and are not in the manual! From the initial booking two days ago to the repair the service was superb. Thank you so much. Would most definitely recommend.

Pete came to fix my Samsung oven. Still under warranty. Replaced something and now it works. Friendly and efficient. Would recommend.

Sony TV under warranty. After carrying out all the recommended checks TV still would not accept input from the remote. Phoned Sony explained the issues. Sony accepted my response and booked the Repairguys to come and carry out warranty work. Engineer arrived as stated and on time. Put on shoe covers and face mask and entered property. Listened to my side of the issue, disconnected the TV and placed it on his stand. Removed the back, replaced the remote sensor unit. Put it all back together and tested that it all worked. Very good visit with a helpful enginer who knew his job annd took time to explain what he was doing and the problem was sorted. I have given value 5* but in reality it was warranty work and Which will not allow you to leave it blank. Highly recommended.

My Samsung fridge lost its display, so booked for a repair and Matthew the engineer noticed that the wiring on the door was faulty. As it's still under warranty it was free. Only took a few days for the door to be ordered and Matthew came back and put a new one on. Nice and friendly and left kitchen spotless and took all the packaging and old door away in under an hour!

Matthew came today to repair my Samsung washing machine. Very polite and found the problem quickly and sorted it. Speed and efficiency. All left clean and tidy and with a smile all the time. Excellent service.

Samsung TV fault diagnosed on first call and part supplied and fitted on second call. Texted to let me know which day call would be and texted the time of the call the evening before in both cases - a great help. Engineer very respectful of our house being careful to remove shoes before entering. Pleasant manner and speedy work. Would highly recommend.

Matthew arrived on time (circa 5.30pm) and kept us informed 'pre arrival'. He came with the correct parts and completed the warranty repair swiftly, neatly and no dramas. Nice chap and gave some useful tips on keeping the machine tip-top. Recommended.

Matthew attended to our broken diswasher. He was great, efficient and the diswasher was fixed in no time. Highly recommend and will definitely use again.

John-James attended our Samsung washing machine repair today. It was making strange noise for a while. Before his arrival I emailed a noise that the machine was making to the company who immediately said that is probably the pump and we will make sure it is on the van just incase. It was indeed the pump, all fixed, any mess cleaned up and also advice on different features of the washing machine (that we didn't know about and had it 2 years). Thank you for a professional service. Will use again.