Appliance Care Ltd T/A RepairGuys

The Repair Guys were very helpful and although there was a delay with the repair of my Belling oven, this was in no way due to the Repair Guys negligence or lack of effort. The delay was due to waiting for spare parts and a big Bank Holiday in the waiting period! But the communication and after care was 100% Hayden and his colleagues at the office were excellent and helpful. So thank you Guys!

Imagine your car doesn't start and you have it towed to a garage. The mechanics work under the bonnet and carry out 'diagnostic checks'. They call you to say it's ready to collect. You ask them if the car now starts? They say they're not allowed to start it for 'health & safety reasons' - yet all the diagnostic checks appear normal. You go and collect the car - and it still doesn't start. Yet you still have to pay for the 'repairs' and the mechanics say sorry, there's nothing else they can do, as the 'diagnostic checks are all normal'!! THIS IS EXACTLY WHAT HAPPENED WITH OUR BREADMAKER! Although recommended by Panasonic, these 'Repair' guys refused to bake a loaf of bread to confirm our breadmaker was in fact fixed. They're apparently not allowed to bake a loaf of bread due to 'health & safety reasons'!! They shipped it back after 'repairing' it (ie. running 'diagnostic checks that proved normal') - yet it STILL doesn't work - and WE HAD TO FOOT THE BILL ANYWAY!! Of course we're currently complaining to Panasonic about this. Is this not the most ridiculous 'repair' scenario you've ever heard of, or what? 😆

Matthew recently carried out a warranty repair on our tumble drier. Cannot fault the service received. From initial visit through to sourcing parts and final repair, everything was very quick, professional and received good communication on appointment dates and arrival times. Thank you.

Matthew from repair guys came out to diagnose exact issue , he was already sure he knew . Returned the following week and replaced many parts under warranty. Fast and efficient replacement , cleaned the working area and left us with 100% confidence with his work . We couldn’t have asked for anymore luncheon recommend him to anyone ! Amazing service - thank you

Issue with machine resolved promptly with great communication from start to finish, lots of advice on how to care for my machine to ensure efficiency. A respectful and knowledgeable engineer- thank you

Matthew communicated via text before arriving within the allocated time. He was professional, friendly and very helpful. Would recommend to family and friends

Hi The engineer Matthew was very friendly and done an excellent job I would recommend the right guys to anyone.Many thanks for the Great service provided.

from start to finish the Repair Guys have been amazing making contact once assigned the job by D&G the repair guys booked the job promptly and the engineer Matthew was polite and extremly knowledgeable, he diagnosed the fault quickly and order the parts and was back within a few days to fit them the communication from Matthew and the rest of the team was brilliant I would highly recomend them as a company Matthew is a smart,polite,knowledgeable and professional engineer

Repairguys came and assessed what needed to be done first of all , Craig then returned with a second technician, Ryan , both were on time and very well mannered. They sorted the problem and were very helpful and cared enough to help place the TV back on the stand, they didn't have to do that . So five star rating for the boys . Thank you again .

Hayden did a great job and has done on all our appliances. Samsung Oven fixed due to a cracked lighting fitting. Has previously serviced our other Samsung appliances with great service. Highly recommend.

Matthew was amazing , punctual and prompt . Very helpful and informative about the issue . Fixed straight away and gave good advice. Most definitely recommend.

Craig from the Repair Guys (working on behalf of Richer sounds Plymouth) attended and repaired my LG TV which had developed a problem with the sound. He assessed the problem and ordered replacement parts during his first visit. Communication was clear throughout the process and he returned to carry out the repair, which was completed quickly. It is very reassuring when you invest money in high tech products that should things go wrong (as they invariably do) that work is carried out under guarantee by skilled technicians like the Repair Guys to return your product to a fully working condition with the minimum of fuss. Thank you very much.

Matthew did a great job fixing our tumble dryer. His communication was great, letting us know exactly when to expect him. He carried out a diagnostic check on his first visit and advised us clearly on what needed to be done. The office staff were friendly and helpful when I called to confirm having the repair done. Once the parts arrived, they quickly arranged a follow up visit date and Matthew once again arrived promptly and did a great job. We would definitely use The Repair Guys again. Thank you.

Mathew was fantastic. Arrived on time, was friendly and efficient. Thank you , I was worried as i’ve recently changed my repair contract and was concerned it wouldn’t be as good . but happy now

Courteous and knowledgeable Turned up when expected Clean and tidy Polite. Efficient and friendly Highly recommend

Excellent service, very efficient turnaround, Craig the engineer was very helpful and a good communication with us, I highly recommend this company for a first class TV and appliance service centre.

Mathew was fantastic. Arrived on time, was friendly and efficient. Explained in detail what the problem was and he was honest enough to say that the ice box wasn’t worth replacing. Thank you, I’ll be happy to invite you back for future repairs!

Second time I've had these guys out. Friendly, efficient knowledgeable. Wouldn't hesitate to recommend them.

Matthew was courteous and the job was sorted very quickly explaining what had happened so hopefully it doesn’t again. Thank you

Excellent service from Scott who called to investigate an issue with my new television under warranty. Having identified the problem he ordered the required new part and returned to fit it, also providing some useful advice. Very efficient and pleasant.

Matthew attended my property twice to diagnose and fix an 8 year old dish washer. He has assured me that despite being an older more complex machine he would be able to solve the issue. The communication was seamless and honest and I was kept adrift of what was happening along the way. I can recommend the team and the service for their professional expertise and execution Thanks

Just great all-around service, not just by Matthew who was helpful and informative but by the office staff who were easily contacted and helped enormously in my dealings with Samsung. Communication by SMS about the repair was prompt and efficient making the whole process stress-free.

Hayden came to help fix a problem with our washing machine. Managed to fix and solve it very fast with the right replacement parts. Quick service and very polite.

Hayden repaired my dryer, he worked really hard and efficiently. Really pleased that my appliance is now up and running again as it should.

After a very stressful few days being without my dishwasher, Matthew made a very busy household a lot less stressful! The engineer was here 2 days after requesting a visit, he was friendly & polite, the communication before arrival was fantastic, he arrived on time and my appliance was fixed within 1 hour! I could not be more grateful! Thank you, Matthew!