Appliance Care Ltd T/A RepairGuys

'The repair guys' sorted out my fridge after a frustrating contact with the manufacturer when I was delivered a damaged product

Matthew arrived on time with the correct identified part and fitted it which rectified the problem with the ice maker he had previously diagnosed. All working area was kept clean with care taken in the area. Matthew completed the task in his estimated time with no further issues on the appliance. Recommended.

Efficient and friendly repair by Matthew Smith who resolved the problem within an hour replacing the defective pump. Great service and would definitely use the RepairGuys again.

Matthew came out to repair our washing machine under warranty. Received a text 30 minutes prior to inform me that he was on the way. Job was done quickly and mess free, despite having to remove most of the machine's parts. Very knowledgeable, advised on cause of fault and how to avoid in future.

Quick response to call out and kept up-to-date with call out time . On arrival Matthew was polite and very knowledgeable, found the issue with our washing machine quickly and was able to repair it there and then . Will definitely be using Matthew again,thank you .

Matthew send a message prior to arrival and turned up bang on time. Our ice maker was crushing ice rather than cubed so I cleared the freezer section near to the ice maker in preparation for a lengthy process. Matthew had everything replaced and working within minutes. He certainly knows his stuff. Highly recommend.

Matthew messaged me to Say he was 80 mins away, he then arrived on time . He was very pleasant and explained everything as he went. Would definitely use this service again

Great communication and work carried out by Matthew, Quick and efficient. Explained issues and repair thoroughly Thank you Repair Guys.

Our fridge collected water daily and the freezer regularly iced-up the bottom drawer such that it would not open. Matthew from the Repair Guys was great. He identified the issue and showed the evidence of insulation failure. The appliance is not worth repairing and needs to be replaced. Prompt service, good technical knowledge and honest advice was greatly appreciated.

Matthew, texted us with his arrival time. He was polite and quickly identified the fault with our washing machine which he then fixed leaving the place clean and tidy.

Matthew text to say he would be here in 5 mins. Helped me move things out of the way and clear top of machine. He was smart polite friendly and quickly resolved the problem. I couldn’t have asked for better service 5*

We have used Repair Guys previously and their service has always been gold standard. This visit from Matthew was no exception. We got frequent updates about when he would arrive, which he did on time. He was polite, informative and efficient, replacing a faulty element in the oven leaving the place clean and tidy.

So grateful to Matthew. He was fast, really knowledgeable and super professional. It couldn’t have gone better.

Matthew turned up on time was very clear about what he was able to do for us, he worked cleanly and without fuss. Repair was diagnosed and carried out expediently and we now have a working appliance. Thank you.

Mathew services by Samsung dishwasher on behalf of Samsung. Did excellent job. Fast and efficient service. Would recommend.

Mathew was very polite even though it must have been a long day and very honest in the fact the fridge freezer isn’t repairable

Matthew came and fixed our Samsung washing machine. Very thorough and helpful. I would happily recommend him.

Matt provided an excellent service when he came to fix our TV. He was not only quick in addressing the issue but also incredibly considerate, ensuring minimal disruption to our day. His expertise was evident, as he efficiently resolved the problem and made sure everything was working perfectly before he left. Highly recommended for his professional and courteous approach!

Ref 6342 Matthew repaired our tumble drier today. He was friendly, pleasant & efficient. Great service!

Hayden arrived today as scheduled after his colleague had diagnosed the fault with our washing machine two working days ago. Hayden messaged to say exactly when he would be here, which was right at the beginning of the indicated time slot, introduced himself in a friendly and professional manner and set to work immediately. He changed the two parts that were needed - the motherboard and the pump - without any fuss or mess and was finished very quickly. He is a skilled, pleasant professional, we are delighted with the outcome and recommend him and his company unreservedly.

Matthew was very helpful, informative and thorough – he did a great job and I am happy to recommend the Repair Guys.

Fast, friendly, superbly efficient service by Ryan. (Washing machine). Left contact number if any problems when using the machine later that day. No problems, machine working perfectly now. Would highly recommend.

Kieron, the engineer from The Repair Guys, came twice. Once to diagnose the problem and then again to make the repairs which were complex and took exactly the two hours he said it would take. Kieron was polite, on time, efficient and knowledgable. Communication throughout was excellent and the predicted times accurate, allowing me to leave work and return home for the shortest time. The appliance was recently out of guarantee and I’d also like to praise Samsung for standing behind their product and engaging their contracted repairers, The Repair Guys, to do the repair. I purchased the American style fridge freezer from Samsung as the previous identical model lasted 17 years.

Insured Tumble dryer through Domestic & General. First appointment with Ryan T, he listened to what issue was that I'd previously had a week before that was "fixed". Water pump was replaced by another engineer but unfortunately never investigated further so issue not fixed. Ryan basically stripped the inside of our dryer and tested everything he could until the fault was found. Assured me I could use the dryer for short periods until new part arrived. A week later Ryan returned and replaced faulty part and dryer works perfectly. Ryan T is very friendly, approachable and very helpful in the fact he explains what he's doing and what the issues may be. Such a polite person who keeps the area Clean and tidy, although he didn't seem happy to leave the water and fluff on the floor as I insisted to leave it as I hadn't cleaned the kitchen floor knowing he was coming to replace the item lol. Such a credit to your company! Fingers crossed your company is sent out to us if needed again! Well, hopefully the dryer don't break 🤣 Definitely recommended. Excellent updates for appointments and drivers time of arrival.