Appliance Repair Company

Called AJ appliances Tuesday afternoon and washing machine was fixed by Wednesday lunchtime, and at a great price too. Can't really ask for better than that.

I explained the problem with my partners dishwasher and agreed a price for the call out and repair of £75 plus cost of parts. The issue was ‘aqua flood’ as denoted by the machines warning light. This basically means the machine has a leak and it fills up a little chamber which cuts the machine out to stop substantial flooding. The engineer couldn’t remove all the panels to investigate properly and after a bit of fiddling around said the machine had a slow leak. He tipped the machine up to empty the flood chamber and said this should keep you going for a few months but look to replace the machine as it’s a cheap one. He then asked for £85 which was £10 more than agreed (£80 was paid). My partner used the machine and it broke down again within 30 minutes of the engineer leaving. I called the engineer and he said he would do some research on the brand and call back (no call back). I emailed the company and reminded them of their website wording which states the following; call out, diagnosis, fit part & machine repaired all for the one fixed call out charge. As the engineer was unable to identify the faulty part and no time was spent collecting and fitting a new replacement part, then approximately only one third of the service and usual time spent had been provided. As such I suggested that £40 for the call out was reasonable but a refund of the remaining £40 should be provided due to the uncompleted work. No reply and hence this review.

I found Josh through the Which? website. He diagnosed the issue with our washing machine quickly and gave good recommendations and options for the best way to proceed. Although there was a delay in parts delivery (not Josh's fault) he kept me updated throughout as to its delivery progress and once it arrived he came round and carried out the installation quickly and cleanly . Would definitely recommend! Chris

I got in touch with AJ Appliances as the drum of our Hotpoint washing machine was shaking around (off balance) when spinning, regardless as to size of load. An on-phone suggestion of the bearings going proved to be all too accurate when Amit arrived and examined the machine - exacerbated by the gradual disintegration of the concrete counter-weight! Amit made a couple of suggestions as to a suitable replacement machine and then supplied and fitted the one of my choosing. All in all, highly satisfactory :-)

Josh was very competent and fixed the fault with our washing machine straight away. I highly recommend him and will be using his services for any other problems we experience with electrical appliances in the future.

Josh was pleasant, fast working and didn't moan about work and life. He found the fault quickly as it was as he anticipated and he explained what he was doing and why. It's great to have an intelligent person who does not overcharge.

Very impressed - first time I have used this company and they were helpful, quick to attend and good value. Repaired the oven on the first visit. Will definitely use again.

Very professional service! Quick efficient and reasonably priced!

Washing machine lost power. Got it fixed and was also give additional information to get socket on wall looked at as I rent.