Prompt, efficient and friendly service.
I am delighted with my Aqualift and the way it performs. I was also very pleased with the representative, Nigel, who came to demonstrate the Aqualift and who was patient and clear in his explanations. The fitters, Andy and Chris, were delightful and had the Aqualift up and running within an hour and a half.
Customer in Somerset
Posted on 18/03/2022
, work completed 10/03/2022
Recommended
Disappointed
I had my aqua lift fitted today and I was expecting a metal backing plate to be put in the next room for support of the lift. Instead, I got an unsightly old piece of wood. I am not very happy with that. I questioned it with the engineer and he said it would not support metal one. I was not told at any time that this would be the case. I am very disappointed. I have contacted the company to complain and I am waiting for a response.
Customer in Lincolnshire
Posted on 10/11/2021
(Reviewer did not use service)
Recommended
Excellent work
Upon my telephone call a home demonstration visit was arranged within a few days. I was really impressed with this as I was able to actually try the bath lift out as it was situated in a frame for this experience. The demonstrator was clear in his description of the fitting and use of this appliance he also checked that our newly refurbished bathroom wall was suitable to have the lift attached to it. The bath lift was ordered on the Wednesday a phone call was received the next day with a fitting date for the Friday. Dave & his colleague arrived on the arranged time, fitted the bath lift with no mess. The bath lift was demonstrated so I could use it properly and safely. I am now able to enjoy regular baths to ease my knees & hips which is beneficial to me for the first time in several years. Highly recommend Aqua bath lift.
Customer in Staffordshire
Posted on 29/10/2021
, work completed 15/10/2021
Recommended
Painless fitting
Preliminary visit to demonstrate bath was clear and informative. Organisation of date for fitting was quick and efficient. Engineer was smart and efficient Bath lift fitted in under an hour with no mess. We are delighted with our bath lift. Taking a bath is again a stress free relaxing experience. Previously there was always the worry of slipping or falling whilst getting in and out. We are 85 and 96 respectively.
Sheila in West Midlands
Posted on 14/05/2021
, work completed 08/04/2021
Recommended
AquaLift installation
Everything went smoothly and as planned. Clear demonstration of product prior to ordering and questions answered in a clear and satisfactory way. Telephone contact made to confirm date of delivery and again on day of installation. Installed with minimum of fuss and bathroom left clean and tidy. Installation team able to answer further questions. A very satisfactory experience and would recommend to others. High level of customer service from all involved.
Maggie in Plymouth
Posted on 03/03/2021
, work completed 25/02/2021
Recommended
Fitting if a quality bath seat
Just great. The tradesmen arrived after a telephone call to say they were on their way. The work was done quickly without any problems.
Customer in Pen-y-bont ar Ogwr
Posted on 11/11/2020
, work completed 04/11/2020
Recommended
Bit disappointed
The lift works very well. I had discussed with sales person that I wanted the lift in the centre of the bath. I was told a plate could be attached to the reverse of the wall if needed. Due to social distancing, I wasn't able to see where the workmen were fixing the unIt. It has been fixed towards the end of the bat of where I requested it. Afterwards I took this up with the work men and was told that was where the wall battons were. My request from the salesman obviously did not get through to the workmen. Since my bath is quite short, I have to shuffle on and off the lift to immerse myself in the bath I find this quite difficult and I expect it to get more so as my mobility decreases. I am therefore less satisfied with this unit than I had hoped to be.
Customer in Devon
Posted on 09/09/2020
, work completed 30/05/2020
Efficient service
Service was prompt and efficient. I felt some what coerced as it is not possible to find out the price until we signed to purchase. Sharp practice. The demonstration was good and salesman was concerned about safety. Installation was very quick, no mess and workmen took away the old lift. However the Aqualift supplied was designed to be fitted in a bathroom with the wall on the right (looking down to taps). So the remote cable comes out behind you if the wall is on the left and you have to turn to reach the fixed control buttons. Just not as convenient it could be. Considering the price more than double some other makes. Shuffling on the canvas is not easy and the grip bar rather high up. However being able to get down in the bath properly is wonderful.
Customer in North Yorkshire
Posted on 30/11/2019
, work completed 19/11/2019
Well satisfied, great work and efficiently.
As per title summary. My dealings with Aqualift were entirely satisfactory. Their initial "Look See" visit was efficiently done and precise measurements were taken of everything needed. The product was fully explained to me. It was offered but I didn't need a demonstration. The price quoted was the price I paid, and happy to do so. The product delivery and its installation was carried out timely and with professionalism. All the functioning and the required maintenance of the product was fully explained to me, and an instructional booklet provided. I have used the product several times since and am perfectly happy with it. As a disabled person, it is a great help to me.
Customer in Powys
Posted on 31/10/2019
, work completed 14/10/2019
Recommended
Kept to time and were clean and efficient
It is wonderful to have a bath again following knee surgery. Fitting the AquaLift was straightforward, and the team would not proceed unless the wall would take the unit and it would be totally safe to use. The installation team arrived on time and completed the work within an hour. They did not leave until they were satisfied that I understood the use of the unit and the maintenance I had to do. The installers were clean and tidy and gave the impression of total professionalism. They were considerate to me. The salesman who visited to take my order was punctual. Some of the technical information he gave was slightly inaccurate (Mainly in regard to battery charging). But he was polite and efficient, and answered most questions.
Customer in West Yorkshire
Posted on 26/09/2019
, work completed 23/09/2019
Recommended
Wonderful installation & product!
Second Aqualift. Worn my other one out! Had to buy a new one. I love my bath and Aqualift lets me wallow in spite of my disabilities. Installation is simple and requires no structural changes. The plastic covering over the floor plate is a great improvement. My old plate got really rusty.
Sue Brown
Posted on 19/08/2019
, work completed 25/07/2019
Recommended
Aqua Lift
The engineer called on Monday 15th July but found the bath was too high and had to call back on Wednesday 17th with a 2" thick piece of wood to mount the bath lift on and that made it perfect.
Customer in Northumberland
Posted on 31/07/2019
, work completed 17/07/2019
Recommended
I can bath again!
Advert for the Aqualift bath lift seen on Monday 10th December. Home demonstration carried out Tuesday and order placed. Work delivered and installed in the same week Friday 14th December. Really efficient! All promises were met. Communication efficient and courteous throughout. Delighted with the result.
Denise Savage
Posted on 14/12/2018
, work completed 14/12/2018
Recommended
Aqualift fitting
The fitter arrived promptly on the chosen date. Completed the work promptly and efficiently
GE
Posted on 06/12/2018
, work completed 06/12/2018
Recommended
Aqualift excellent product
Had an aqualift fitted at my mums house very friendly staff and good service was fitted within 2 weeks of ordering
Which? Trusted Traders Consumer
Posted on 21/10/2018
, work completed 21/10/2018
Recommended
Happy Customer
Very pleasant and very efficient
Which? Trusted Traders Consumer
Posted on 07/10/2018
, work completed 07/10/2018
Recommended
delighted lady
installation of aqualift during installation the fitter kept my husband and myself up to date with the progress and gave us explanation that were relevant .on completion he explained everything again and made everything very clearIt gave me a lot of confidence to use the aqualift .The first bath was marvellous this has become a great asset for me.The workmen were professional and very courteous and very tidy many thanks to your team.
Which? Trusted Traders Consumer
Posted on 05/10/2018
, work completed 05/10/2018
Recommended
A Good Product
Aqualift Bath Aid installed There were no problemsThe work was done within about 15 hours and the technician helpfully explained all the various details about the Aqualift and its operation
77 years old bath user, .
Posted on 19/09/2018
, work completed 19/09/2018
Recommended
Review of Willowbrook
We had a visit by Willowbrook to discuss a Bath lift Wed seen one advertised on tv The salesman arrived promptly and took time to demonstrate the lift and assess the bathroom for suitablity We didnt think the bath lift with the box on the wall would leave my father with enough shoulder room so we were not going to purchase the lift but the salesman then showed us another option without the box on the wall which was ideal for us The salesman advised my dad not to use the lift without supervision because of his post stroke disabilities As a family with 2 nurses we always assisted my father but appreciated the sensible assessment of his needs We paid half the money as deposit then We received a phone call two days later to say the team could come on Thursday 4 days from the salesmans visit They arrived promptly and installed with no mess or fuss We paid the remainder of the cost then The bath lift works just as demonstrated We are happy with the product and the service so far though its only been in use for 6 weeks
Plurcher, .
Posted on 30/08/2018
, work completed 30/08/2018
Recommended
overpriced solution
supply and fit an aqua lift bath lift
uddershire
Posted on 18/08/2018
, work completed 18/08/2018
Recommended
Excellent item for disability
I have had an aqualift for.over 3 years, however as the warranty was finished and we were asked if we would like to upgrade. After much thought we decided to have the upgrade therefore have had the new one for a few weeks now. When the first machine was fitted and also the second one there was no mess at all so would recommend this trader to anyone.
Jinty
Posted on 09/08/2018
, work completed 09/08/2018
Recommended
Honest answers
Fitted a floor bath lift as it couldn't be fixed to the wall. Work did not take long , very polite clean and tidy workmen. We did no that the door caught on the seat but all it took to remedy was to move the hones which allowed the.door to.open and shut in a very tiny bathroom
Happy bather
Posted on 07/08/2018
, work completed 07/08/2018
Recommended
Yes
They put it in very good and they made no mess he was very good at his job it did not take long
Posted on 05/08/2018
, work completed 05/08/2018
Recommended
Recommended
Rosemary Bell, .
Posted on 14/06/2018
, work completed 14/06/2018
Recommended
A good job well done
Work carried out to my satistaction.
George Butfield, .
Posted on 14/06/2018
, work completed 14/06/2018
Recommended
A Professional Organisation from Start to Finish
The work was done neatly and professionally with all rubbish taken away and disposed of responsibly. Having dealt with a number of traders over the years, the people from Aqualift were professional from the first contact with the sales office from the final fitting. My only criticism? Spare batteries at £90? Something wrong here!
Which? Trusted Traders Consumer
Posted on 14/06/2018
, work completed 14/06/2018
Recommended
Aqualift Bath Lift
Aqua lift Bath Lift. Fantastic first class service. Sales representative very helpful and informative. Brought a demonstration model which I tried. No pressure to buy and gave me time to ask questions. Product fitted within one week. Fitters extremely professional and helpful made no mess and completed the job within an hr. Cannot recommend this company enough and would definitely buy from again if needed.
Which? Trusted Traders Consumer
Posted on 13/06/2018
, work completed 13/06/2018
Recommended
No Hassle.
Fitting of Aqua Lift bath lift. The whole experience from Rep to Fitters was helpful no mess no hassle. Very promptly carried out.
Which? Trusted Traders Consumer
Posted on 01/06/2018
, work completed 01/06/2018
Recommended
Happy customer
Bath sling fitted, very prompt order and fitting. Clean tidy fitting, very friendly rep and fitter. Would recommended company and product.
Which? Trusted Traders Consumer
Posted on 11/05/2018
, work completed 11/05/2018
Recommended
Excellent
An Aqualift was fitted in the upstairs bathroom on this date. The work was efficiently carried out, full instructions given and all packaging removed. I have found the lift easy to use and a great help. I would certainly recommend the item and the company.
Which? Trusted Traders Consumer
Posted on 01/05/2018
, work completed 01/05/2018
Recommended
Bathing again!
Bath lift fitted by Aqualift. First class service provided from beginning to end. Very satisfied with whole procedure.
Which? Trusted Traders Consumer
Posted on 19/03/2018
, work completed 19/03/2018
Recommended
Fantastic
Purchase and installation of bathlift. The whole experience was first class from the initial discussions to the completion of the installation. Friendly, knowledgeable staff, full explanation and demonstration given.
Which? Trusted Traders Consumer
Posted on 15/03/2018
, work completed 15/03/2018
Recommended
Bath time with ease!
Very good demonstration by the salesman of how Aqualift worked. Fitted with no problems whatsoever. Again, I was given a demonstration of the working of the bath lift. My wife can now get to have a bath with ease after having a full knee replacement. She was having a lot of problems getting out of the bath before the bath lift was fitted. We are extremely pleased with the equipment and would highly recommend the Aqualift company.
Which? Trusted Traders Consumer
Posted on 13/03/2018
, work completed 13/03/2018
Recommended
This has changed my life
I am very happy with my Aqualift. I really liked that I could try out a mocked up version before ordering so was very confident that it was going to do the job. The installation was completed efficiently in a couple of hours with no problems.
Which? Trusted Traders Consumer
Posted on 08/01/2018
, work completed 08/01/2018
Recommended
Love my baths
They did a good job and cleaned up after I am very happy with it and did not take long
Which? Trusted Traders Consumer
Posted on 05/01/2018
, work completed 05/01/2018
Recommended
An excellent service from Aqualift from purchase until installation.
I have had an Aqualift bath lift fitted. I received a very professional and excellent service from this company. I would recommend them highly.
Which? Trusted Traders Consumer
Posted on 03/01/2018
, work completed 03/01/2018
Recommended
An excellent service from Aqualift from purchase until installation.
I have had an Aqualift bath lift fitted. I received a very professional and excellent service from this company. I would recommend them highly.
Which? Trusted Traders Consumer
Posted on 03/01/2018
, work completed 03/01/2018
Recommended
First Class piece of equipment
Aqualift Bathlift supplied and fitted The company did exactly what they said they would do when the surveyor visited, prior to placing the order. Job was completed and any mess made was cleaned up by the fitter and the whole job was left in showroom condition. Prior to leaving the premises the fitter gave us a full demonstration of the workings of the Aqualift, and left us his mobile telephone number just in case of any problems we may encounter. First class job, should have had one fitted years ago!
YORKSHIREMAN, Customer
Posted on 24/10/2017
, work completed 24/10/2017
Recommended
Good service and deliver
The process was easy. Demonstration was good and it works exactly as described. Put in place with no fuss .Works easily
Which? Trusted Traders Consumer
Posted on 12/12/2016
, work completed 12/12/2016
Recommended
Did exactly what we hoped it would do
Installation of aqualift in bath. Work was completed on schedule by knowledgeable and efficient staff. They gave us lots of good tips on how to get the best from the product
Which? Trusted Traders Consumer
Posted on 20/10/2016
, work completed 20/10/2016
Recommended
Good job
Which? Trusted Traders Consumer
Posted on 12/10/2016
, work completed 12/10/2016
Recommended
Good job
Elliot, Kent
Posted on 12/10/2016
, work completed 12/10/2016
Recommended
Great safe bathing
No problems Only 90 mins to fit. No mess
Which? Trusted Traders Consumer
Posted on 10/10/2016
, work completed 10/10/2016
Recommended
Installed a decliner chair. Really happy, informative and very helpful Installed chairlift as well
Really happy with the work carried out, they arrived on time and were very helpful. Good quality, good service, not the cheapest but you get what you pay for
Which? Trusted Traders Consumer
Posted on 04/10/2016
, work completed 04/10/2016
Recommended
Really happy
Installed a decliner chair. Really happy, informative and very helpful installed chairlift as well
Thomas, Kent
Posted on 04/10/2016
, work completed 04/10/2016
Recommended
I would like to leave that to you
I had a bath lift fitted and I was very pleased with the way the work carried out .
Which? Trusted Traders Consumer
Posted on 26/07/2016
, work completed 26/07/2016
Recommended