Endorsed by Which?

Arrow Insulation

4.9

17 Reviews

Opening Hours
Today -
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

About

About Arrow Insulation & Energy Solutions

Arrow Insulation was established in 2014 and based out of Poole. Now we also enjoy a fabulous state of the art facility in Fareham.

Arrow Insulation is highly accredited and provides our customers with honest advice, great workmanship and a VIP service.

Our Services:

• EPS Cavity Bonded Bead Install - for external cavity walls
• Cavity Extractions - to remove old failed insulation
• Loft Insulation - laying fibre quilt in the loft
• Solar Panel & Battery Installs

Professional Accreditations Include:

• KIWA Registration as Cavity Wall Installer
• PAS2030:2019 Cavity and Loft Installer
• Trustmark Accredited
• IAA Self Certification
• MCS
• RECC
• Contructionline Silver
• CHAS
• CITB

Our teams are in house salary paid and not subcontracted.

Please let us know if you think we can help make your home a more comfortable and efficient home.

What we do

  • Insulation installers

    • Cavity wall insulation
  • Cavity wall insulation

  • More Services

    • loft insulation
    • cavity wall extraction
    • insulation extraction

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
17 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Cavity wall insulation - extraction and fill
Customer Service
Quality
Value
We have a 1960’s bungalow that always felt cold and damp and discovered that the cavity wall insulation was the poorly filled woollen fibre type. Looking for a local Dorset-based business that came with good reviews we came across Arrow that provided both the extraction and fill service we needed. Matthew first came out to survey the cavities and was very thorough and helpful in explaining the situation and what Arrow could do to help, and swiftly followed up with a quote for the works. No pressurised selling. Carly in the office was really helpful in arranging the works that would take place over two days, with the extraction team having to go about their business on a day when it poured with rain all day. How they stayed smiling and cheerful all day was beyond me. The cavity fill team the next day were as professional as the team before and left our property clean and tidy. I have no hesitation in recommending Arrow and our property now feels warmer and drier as a consequence of their hard work.
Customer in Dorset Posted on 31/12/2023 , work completed 08/12/2023
Cavity wall insulation removal and reinstatement
Customer Service
Quality
Value
We had degraded foam insulation removed and replaced by bead insulation in order to address damp problems caused by cold walls. Arrow Insulation provided an excellent service from survey and quote through to removal and refill. The removal was, as we were warned, noisy and dusty, but the team of Dan, Lee, Sean and Graham were at pains to check inside for entry points and to seal them up as they went. All they outside work was thoroughly cleaned up and throughout the team were friendly, polite and kept us informed about the process and progress. I was even impressed with the admin team who were friendly and responded quickly to keep us up to date with changes in plans due to some equipment breaking. Would certainly use the company again.
Customer in Dorset Posted on 21/11/2023 , work completed 16/11/2023
Fantastic job from Arrow Insulation
Customer Service
Quality
Value
Brilliant work from beginning to finish. Work was carried out efficiently from survey to installation, which was great as we wanted the house insulated before winter. Thanks to Dan and Sean who installed our wall cavity and loft insulation - and were very polite and tidy with their work. There were no problems at all and not much inconvenience to us. We are very pleased with the results and the house already feels warmer, therefor I would strongly recommend Arrow.
Customer in Dorset Posted on 14/11/2023 , work completed 09/11/2023
EPS Bonded Bead Cavity Wall Insulation
Customer Service
Quality
Value
Arrow Insulation carried out a thorough and careful survey of my Victorian terraced house to check that it was suitable for cavity wall insulation. The surveyor recommended some remedial repointing of some of the brickwork before the insulation was installed. After this repointing had been done and Arrow Insulation had checked with me that it had been done, the installers came to install the insulation. The work was done to the agreed schedule and budget. I was impressed by the surveyor and by the installers. They were all very helpful and courteous. The installers tidied up afterwards.
Catharine in Hampshire Posted on 20/08/2023 , work completed 04/08/2023
great team and good value
Customer Service
Quality
Value
The installation team were so efficient, polite and very clean. They called before they arrived to advise of arrival time. \Nothing was a problem - any issues were overcome with no fuss. The cost of the installation was very competitive and worth every penny. I have already noticed a drop in energy costs.
Customer in Brighton and Hove Posted on 04/08/2023 , work completed 16/07/2023
Cavity wall and loft insulation
Customer Service
Quality
Value
The arrangement was very smooth and quick and the admin team very very friendly and helpful. The technicians were very professional and took time to explain every detail of the proposed procedure. They were very tidy and careful, and completed the work without any mess.
Customer in West Sussex Posted on 27/07/2023 , work completed 25/07/2023
Cavity Wall Extraction / Replacement
Customer Service
Quality
Value
On initial visit to provide a quote for extracting our original failed blown fibre cavity wall insulation the chap used a fibre optic camera to show my what was going on in our wall cavity to help me make an informed decision. He was friendly and knowledgeable and didn't try and hard sell me new cavity wall insulation during his visit. The quote I got back did include optional costings for having new insulation installed as well as a link providing more information about the product used. We opted for the extraction of the old insulation as well as the installation of new insulation. The information provided allowed us to make up our own minds pressure free. The extraction team arrived promptly on the expected day and worked hard for the three days they were here. They left everything tidy at the end of each day and were flexible to accommodate an issue we had providing them scaffolding over our conservatory. This was something we chose to arrange ourselves to make things easier for them. Unfortunately our original scaffolder had an accident the day before he was due to arrive. This meant finding a replacement at very short notice. The extraction team rescheduled their Friday job to Thursday allowing me time to sort the scaffolding out rather than having to delay and reschedule the completion. The installation team arrived the following week and were done in less than 2 hours as they had a 3 person team. Very quick, tidy, polite and careful. Would recommend this company.
Customer in Dorset Posted on 26/06/2023 , work completed 22/06/2023
Professional, fast, efficient & tidy
Customer Service
Quality
Value
Arrow have been nothing but perfect throughout the process. The extraction team (old insulation removal) where fast, efficient & tidy. The guys that came to install the bead insulation Sean & Lee arrived on time, informed me of the work scope, gave me a detailed explanation of how the job went & left the walls in a perfect condition for the rendering team to complete their task. First class service from a very professional company.
Customer in Dorset Posted on 17/04/2023 , work completed 17/04/2023
Arrow Insulation
Customer Service
Quality
Value
Arrow insulation, from initial enquiry to completion were extremely professional, providing great advice in a very helpful friendly manner. Highly recommended.
Customer in Wiltshire Posted on 14/04/2023 , work completed 13/04/2023
Cavity wall insulation
Customer Service
Quality
Value
This small firm offers a quality service. They are courteous, efficient and knowledgeable. The pleasant surveyor has years of experience behind him and was therefore able to describe exactly what would be entailed with the work. The installers were also experienced and brought that to bear in their work. They were intelligent and where necessary able to employ lateral thinking in their approach to the job. These men take a pride in their work and their intention is to do the best job possible not only for the sake of the customer but also for their own satisfaction and also - pragmatically - because they wouldn't need to be called back at a later date to sort out any snags. I have no hesitation in recommending them to anyone who is thinking of cavity wall insulation in the area of central southern England.
Customer in Southampton Posted on 31/03/2023 , work completed 30/03/2023
Cavity wall insulation
Customer Service
Quality
Value
We had our cavity wall insulation done by Arrow insulation after getting a quote and reading the reviews. Our first appointment had to be cancelled due to bad weather, another appointment was made for about two weeks later, but three days before we had a call to ask if they could come on that day which suited us as we were home. Two guys came they were very polite and helpful they carried out the work in around 2 hours, cleaned up afterwards. We need to wait to find out what a difference it will make to the warmth but are confident that from what we’ve been told our heating bills will go down. I would recommend Arrow insulation, also anytime I have contacted the office by email I have received a prompt reply and a friendly person always on the phone.
Customer in Wiltshire Posted on 21/03/2023 , work completed 21/03/2023
Endorsement Reference
Customer Service
Quality
Value
Very responsive and reliable from the quote through to the actual work. The professional and expert installation team did the work as quoted, dealing with access issues (that were my fault!) with humour and initiative. Can highly recommend.
Which? Trusted Traders Consumer Posted on 09/03/2023 , work completed 09/03/2023
Endorsement Reference
Customer Service
Quality
Value
We had our cavity walls insulated. I made contact through the website & had a response within 24 hrs. The survey was completed a few weeks later & I was provided with the quote within a few hours. The work was carried out weeks later & I was kept up to date with timings etc. They were considerate & arrived early as I had the school run to do, the guys that carried out the work were brilliant. Really friendly, professional & considerate. The work itself was completed in a few hrs (4 bed detached house) and the guys cleaned up after themselves. The results are fantastic, it's made such a huge difference (within about 2 days) & I would strongly recommend them.
Which? Trusted Traders Consumer Posted on 09/03/2023 , work completed 09/03/2023
Endorsement Reference
Customer Service
Quality
Value
Arrow had their surveyor come to drill test holes in our bungalow?s outside walls and use a fibre optic camera to inspect the state of our old cavity wall insulation- showing that most of our old stuff had sunk to the bottom of the cavity since installation 20 years ago. We got a very quick quote back from Arrow and booked two work periods a few weeks later (a week apart) first for the removal of all the old insulation and subsequently for injection of the new micro beads. Both work teams were quite excellent when fed suitably regular tea and biscuits! Extraction somewhat noisy due to the multiple hole drilling required, but was as expected for the job in hand. Injection filling of the tiny polystyrene beads later was very quick and efficient and all the drilled walls were made good with cement afterwards and a good cleanup done each day. (Repaint touch up required in the spring). Once the house heated up again (having been at -7C since being emptied!) post installation, the house has been much warmer with a stable heat distribution and with our gas heating bills down markedly. Highly recommend Arrow as a very friendly and professional team who know their business and provide an excellent service. Even the dog liked them! :)
Which? Trusted Traders Consumer Posted on 09/03/2023 , work completed 09/03/2023
Endorsement Reference
Customer Service
Quality
Value
After being let down by a couple of other insulation installers I contacted Arrow. The initial survey was done within a week and the works agreed. The works were completed a couple of weeks later by two teams; one for the loft and another for the cavity wall. Both teams were professional and the work carried out at a high standard. There was an access issue in our loft which meant that some of the agreed insulation couldn't be laid. This resulted in a reduction in the final amount paid. The online advert I found stated that Arrow has a depot in Reading which is the reason I contacted them in the first place; however the teams came from Southampton.
Which? Trusted Traders Consumer Posted on 09/03/2023 , work completed 09/03/2023
Endorsement Reference
Customer Service
Quality
Value
Arrow removed the existing Formaldehyde insulation from the cavity walls along with clearing any other debris that had fallen into the cavities. It took around three days, but the team were very thorough and did an excellent job. Two weeks later a different team came back and filled the cavities with bonded bead insulation. It only took half a day and was quick, efficient and tidy so I'm very happy with the standard of the work performed.
Which? Trusted Traders Consumer Posted on 09/03/2023 , work completed 09/03/2023
Endorsement Reference
Customer Service
Quality
Value
I had EPS Cavity wall insulation fitted in my house. 156 square meters of wall and a core vent fitted. The job was completed in a day and they cleaned up after themselves so there was nothing for me to do. Very pleased and the house definitely stays warmer with less fuel used.
Which? Trusted Traders Consumer Posted on 09/03/2023 , work completed 09/03/2023