ASK Renewables Limited

After my initial enquiry I was contacted by Tom who arranged a visit to discuss a solar/battery installation. There was no pressure to sign up and Tom gave sound advice and recommendations for a suitable system. After placing my order Ask Renewables dealt with the DLO to gain the required approvals and after the inevitable delays with the DLO my installation was booked just days after the approvals were received. I was even given an upgrade on my panels free of charge as the original panels ordered were not available at the time of my installation appointment. The installation was completed within a matter of hours and all the people involved were polite, efficient and tidy in their work and I was given clear instructions in the use of my system on completion. I would not hesitate in recommending Ask Renewables to anyone interested in a solar/battery system.

Shortly following my contact with Ask Renewables, their assessor Matt rang to make an appointment to visit my property. He was polite, friendly, and very informative, in a manner which I could understand as a non-technical person. He did detailed measurements regarding the best place for panels to be placed and gave me full information regarding what I could expect from installation of a solar system - panels, inverter and two batteries - currently and over subsequent years. Matt then left his card and gave me time to consider everything with no pressure at all. Printed information followed shortly through the post, so that I could clearly see what had been discussed. I was free to ring Matt at any time to clarify anything I did not fully understand. He answered everything fully and clearly. Having decided to employ them, I was passed to Ed who was responsible for overseeing installation. He was equally approachable and helpful. The guys who installed the system were great, efficient and tidy. Samantha in the office was also great, giving me more helpful information, and I didn’t have to pay a penny until everything was installed and working to my satisfaction.

Ask Renewable have recently installed a 10 solar panel and two battery system. From the outset, it was clear that they wanted us to have a system that best suited us, with no "hard sell". They were very responsive to our questions and concerns, which were all answered quickly and knowledgably. The whole process was efficient, friendly, polite and professional, from the first visit to discuss requirements and design, the fitters and electrician throughout the installation, and the scaffolders, and there was very little disruption or mess. An excellent service from a family led company that genuinely cares about its customers.

We had been thinking about solar panels for some time and decided to get some quotes to see if it was feasible on our Victorian, three storey terrace house. We went through Which Trusted Traders as we felt we could trust their reviews. The service and support from Ask Renewables was excellent throughout. Matt took a couple of hours over the survey of the house, checking the roofs of the original house and the modern extension; taking measurements; asking questions. He took us through how the system would work; explained where the inverter and batteries would be housed and answered my many questions. There was no pressurised sales talk which we were grateful for. We both felt this was the company to go with. A date was agreed, scaffolding erected and the team of Alan, Dino and Liam set about doing a super job of installing six panels on the original house and four on the extension. They met the demands of an old house; stone roof flags; solid walls; three storeys at the back and two at the front with cheerfulness and expertise, explaining what they were doing along the way. They were professional, courteous and hard working. Matt even cleared the gutter whilst he was up on the scaffolding. The team tidied up after themselves and the work is neat and unobtrusive. The system has been working for a week now with no problems. We are very pleased with the service received from all members of the team, thank you.

I contacted this company after reading the excellent Which reviews that were universally positive and even though they were outside my immediate geographical location. The initial contact was professional and efficient and was pleased to hear that they carried out an in person house survey to establish suitability and discuss requirements. At no point in the process was there any pressure selling, which I found very refreshing. Matt carried out a full survey of my house and spent an appreciable amount of time discussing my requirements and queries. He was professional, knowledgeable and treated my house with respect. I finally agreed to have 12 Solar panels and took up the option of extra battery storage and a larger inverter. The resultant competitive quotation was as expected and installation took place around one month after the survey. The installation happened on the agreed date, with scaffolding erected a few days before. Two men worked on the roof, whilst an electrician ensured a safe and tidy installation of the batteries, inverter etc in the garage. The whole job was completed in the morning to a high standard. The installation team were polite, tidy, friendly and efficient. The company did not want a deposit and full payment was only required a week after installation to ensure that the system was working properly. Matt was happy to help me with any subsequent queries. I found the whole process to be excellent and would highly recommend this company.

Can I just say what a pleasure it has been to do business with the company. Tom who came to do the quote - took plenty of time, was very knowledgeable and personable, answered all my queries and dealt with my email queries promptly even at weekends with no sales pressure whatsoever. The scaffolders were nice lads and the fitters Rob and Mark and the electrician Ben were all very nice and hard working. They enjoyed their work, were very professional, did a great job and didn't seem to mind getting absolutely soaked through doing the fitting in the pouring rain. The panels are generating plenty of electricity including enough for charging my car. I can appreciate why they are a Which Trusted Trader.

Installing a solar panel system is an expensive capital investment and we were bewildered by the number of companies available. There were also lots of horror stories. Having found that Ask-Renewables were relatively local to me (Yorkshire) and the highest rated Solar PV company on Which? I arranged for a survey to be carried out after my first phone call with Samantha - not a sales rep but a director of the company. Nothing was too much trouble (despite my having my own ideas about what I wanted my system to achieve) and at no point did I feel that I was being pressured into buying something. Their advice was good (I did my research) and, having found them to be very competitive on price, we arranged the install. It is worth noting that we obtained three quotes in total and, not only were Ask the most competitive, they were also by far the most professional in their approach. One company quoted after looking at our house on Google Earth and then tried to pressure us repeatedly to sign up! Not Ask. The install was incredibly smooth despite my particular requirements not being 'standard' and even when an additional item was required (again, due to my particular needs) someone jumped in a car and brought it out to the fitting team. All done and complete in the day! We installed a large 8kw array with a 6kw hybrid inverter on a south facing roof. Our first week generated enough power for our whole house inc ev and sent £50 back to the grid!

I've been wanting to get Solar for a long time but only recently when the price of energy has gone up thought I was ready. The tech has improved recently so now is a great time to get a system installed. I got another quote before speaking to ASK, but ASK's quote was much better (by about £1k) and for a larger system (8 panels instead of 7). After quoting for 2 sizes of system (8 or 16 panels) I went for 8 panels and 2 x 3.2 kWh batteries. No deposit was needed and the guarantees / warranties are great. The installation was done efficiently the day after the scaffolding was put up, panels on in the morning and electrical equipment fitted by 2pm. My only gripe is the promised "guide to the online software" hasn't happened yet. There are lots of screens and options which don't make much sense or use short acronyms without any explanation. Note, the mobile app didn't work for me but you can go through the website. Having said that, they have called me a few times to offer to send an engineer to inspect the system. The first couple of days the inverter was taking power from the grid instead of the battery but now things seem to have settled down and the system is running smoothly (so I declined the engineer visit). So far the record day has generated 21 kWh and I'm a low user (roughly 1500 kWh / year). In 1 month (May) I've used only 12 kWh from the grid. I'm very happy with that. I'm interested to see how the system performs over the whole year.

We had our Solar Panel system installed by Ask Renewables Ltd a few weeks ago and we have nothing but praise for the company. We are extremely pleased with Ask Renewables Ltd in the way they conducted themselves from start to finish. The whole process was handled with due care and attention in a very professional and courteous manner: from Sam in the office who handled all the logistics and paperwork; Matt who came to visit our house and design a suitable system for our needs; the solar panel installers (Mark and Rob) who did a great job fitting the panels as agreed; the electrician Ben who got it all fitted, connected and working seamlessly; the scaffolders, who were also polite and friendly. The whole process was handled well by everyone with no pressure tactics to make decisions quickly. I was impressed that we did not have to pay anything upfront and in fact, full payment was only paid when we were happy with the system fully up and running at the end. The app that was installed on our phone is extremely useful to monitor the system and also helps to see what electricity is being generated/used etc. All in all, I would highly recommend Ask Renewables Ltd if you are looking for a Solar Panel system to be installed on your premises as they did an excellent job with ours. They are also a ‘Which Trusted Trader’ which you can check on the appropriate website.

ASK Renewables supplied & installed a solar PV system together with battery storage at our property. This was a daunting prospect but we needn’t have worried because we were in good hands. From the very first telephone call to completion and beyond they were an absolute pleasure to deal with. I fully concur with the many positive comments here, however a couple of items stand out for me. Firstly, out of all the traders I contacted they were the only one that insisted on performing an on-site survey before providing a quote. This caused a slight delay but it was well worth the wait. In my mind this is essential as any unforeseen problems can be uncovered at an early stage and dealt with before the quotation. It also gives you the chance to discuss your requirements face-to-face with the designer and ask as many questions as you like. Secondly, how a trader reacts to an issue that arises after completion and you've parted with your money is key. In our case an issue arose weeks after completion that was not ASK's fault. I phoned them to simply ask for their advice, however I was pleasantly surprised when they immediately offered to send someone out to sort this issue. They were not under any obligation to do this and it is a mark of a truly outstanding company. Finally, when the time came to apply for a SEG tariff with our energy supplier all the necessary certification and documentation had been correctly supplied. We would not hesitate to recommend ASK Renewables to anyone.