ASK Renewables Limited

ASK Renewables supplied & installed a solar PV system together with battery storage at our property. This was a daunting prospect but we needn’t have worried because we were in good hands. From the very first telephone call to completion and beyond they were an absolute pleasure to deal with. I fully concur with the many positive comments here, however a couple of items stand out for me. Firstly, out of all the traders I contacted they were the only one that insisted on performing an on-site survey before providing a quote. This caused a slight delay but it was well worth the wait. In my mind this is essential as any unforeseen problems can be uncovered at an early stage and dealt with before the quotation. It also gives you the chance to discuss your requirements face-to-face with the designer and ask as many questions as you like. Secondly, how a trader reacts to an issue that arises after completion and you've parted with your money is key. In our case an issue arose weeks after completion that was not ASK's fault. I phoned them to simply ask for their advice, however I was pleasantly surprised when they immediately offered to send someone out to sort this issue. They were not under any obligation to do this and it is a mark of a truly outstanding company. Finally, when the time came to apply for a SEG tariff with our energy supplier all the necessary certification and documentation had been correctly supplied. We would not hesitate to recommend ASK Renewables to anyone.

We decided to contact Ask Renewables after reading the wonderful reviews on the Which website and we wholeheartedly agree with their comments. Sam (in the office) skillfully guided us through the process and arranged for Tom to carry out a site visit. He asked us what we would like before mentioning any of their products and this was very refreshing as previous quotes were quite heavy on sales patter. Tom discussed where would be best to site the inverter and batteries and after an inspection of the roof and measurements we had another chat to discuss what size of array was possible and our options on which type of inverter/batteries might best suit. There was no pressure to order a specific set up and we soon received a detailed quote from Tom which set out everything with a clear price. We tweaked it slightly - adding extra batteries (for future proofing) as we intend to purchase another EV in a couple of year's time. Once we accepted the quote we were looked after by Sam again who applied for the DNO regarding the 5 Kw inverter. It came back quickly so Sam booked our installation for 21st March 2023. Scaffolding was erected 2 days before the 3 installers arrived. We were amazed at how smoothly/quickly the installation went and were guided through installing the monitoring app onto our phones before they left - fantastic, knowledgeable and friendly guys. We highly recommend the whole team at Ask Renewables! The system is already providing significant savings!

We had a visit from Neil on 23/01/23. He was very knowledgeable about the products and what we could realistically expect. He then did a very thorough job surveying our property, checking roof trusses, and possible position of the battery. A week later we received a very comprehensive quote and paperwork tailored to our property giving very clear breakdowns of what each component contributes to the system. Once we committed to the quote things moved very fast. There were no costs paid up front. Scaffolding arrived on Monday 13th February and the panels were fitted on Thursday 16th February. The fitters were very careful and respectful of the property and the fitting was completed in a single morning. We were set up with an app to monitor the panel’s production and the battery. Ask renewables monitored the solar yield to ensure all was working correctly before they sent out the invoice for the full payment. All the paperwork arrived a couple of weeks later and that enabled us to contact our energy provider to sell our excess energy to the grid. The whole process from start to finish was so easy. All the permissions were obtained by Ask on our behalf and we did not have to get involved. The company was very easy to contact and exceptionally knowledgeable about everything to do with the process from start to finish. We are so delighted with the company and the service they provided we recommended them to a friend who has also had panels fitted by Ask.

At the initial survey, Matt asked what system we required and carried out a thorough detailed survey followed by several questions before coming up with the proposal for solar panels plus battery storage. Within the next week, we received a very detailed but easily understood quotation. Matt was aware I was getting additional quotations but did not pressurise us or offer additional ‘incentives’. After obtaining two more quotations I decided to go with Ask Renewables. A date was set for the scaffolding to be erected with the installation taking place the following day. On the day of the installation, a team of two quickly and efficiently installed the solar panels, batteries, inverter and associated equipment. They left by mid-afternoon after tidying everywhere and explaining how to use the app to control the system. I have been very pleased with how the system works and the amount of energy produced by the panels. Everyone I have had contact with from Ask Renewables has been professional and very pleasant and I have no hesitation in recommending them.

Found this company following a telephone call to the local Council to clarify planning requirements. My initial contact was with Tony, the owner of the company, a man who truly is an expert in this field of work. After a detailed chat about specifications and outputs he put me in touch with Ed, one of the design and planning team that ASK Renewables have. Ed came to survey the property and talk to my wife and I about what we wanted from the system. A rare find - someone who asks the customer what they want before thrusting what he wants to sell.10 days later we had the fully detailed and very easy to understand quotation with all necessary facts and figures including the total cost of system. I wanted to check out with previous customers and see examples of the work performed and soon had 3 names and address for me to make contact with. In every case ASK Renewables had gained high praise from these customers. A DNO Application was then made, handled by Sam at the office, and within a short space of time we had the go ahead. 10 days later the team were onsite bright and early. Dean led the team and from pulling up on the drive to the system being fully operational by mid afternoon the 3 technicians works with care and showed their expertise in all aspects of the fitting. They left but not before every inch of the patio and garage had been swept and tidied. 5 weeks on we are making significant savings, on many days being Grid Neutral, what is not to like.

We appreciated ASK's way of doing business. They sent a locally-based surveyor (Tom) to talk to us about what might work best for our needs. No pushy salesman tactics, just practical advice and an idea of the costs & benefits involved. This was followed by a professional written quote, setting out in detail exactly what ASK recommended, with all the technical specs. When we decided to proceed, no payment was required until the installation was completed & working. Dealing with ASK during the planning & installation was easy. Most contact was with Sam at head office, who responded promptly and solved any queries or concerns. The 20 panel installation was carried out in one day, by a cheerful, hardworking team. I went up on the roof and in the loft several times during the work, because I was interested and wanted to be confident of the quality. I observed conscientious, careful practice - taking the extra time to run a cable neatly, or to ensure a fixing was secure. Before they left I was given a briefing on the basics and set up with the management app on my phone. We later received a smart folder with all the system manuals, safety certificates and warranty information, etc. Four weeks later, our expectations have been fully met and more. Even at this time of year, the system has provided 62% of all our electricity. Between Apr-Sep we'll be self-sufficient, selling surplus energy back to the grid. The system will pay for itself in about 5yrs.

Sam and Tom are an amazing team dedicated to bringing renewables into our reach. They had time to answer questions and were clear in their explanations. There was no pressure selling at all - just good clear information. They installed solar panels with a battery back up on two of our properties with as much disruption as a cat sleeping in front of a warm fire! Their aftercare is also first class and one of their experts, Tony, put on a brilliant face-to-face education session on understanding the online monitoring of the performance of the panels as well as explaining how to get the best value from them. when it comes to solar panels don't ask for anyone else, ask renewables.

Ask renewables have just installed solar panels and batteries for our bungalow. The whole process from start to finish was handled in a highly professional way and with no pressurised selling. The initial survey by Ed was very informative and all aspects explained clearly. The quote and projections were comprehensive and delivered quickly with a very competitive price. All queries were answered quickly either by Ed or Sam in the office. The installation was carried out without hassle and with no mess, The electrician and roofers were courteous and helpful. It is too early to comment on the financial implications but I have no doubt that these will live up to expectations.

Really impressed with Ask Renewables Ltd. From the initial consultation with the surveyor Matt to the erection of scaffolding and solar panel installation by a lovely bunch of guys. Advantages of having this company install your solar panels: 1) No salesmen - everything was explained very clearly and concisely 2) No pressure selling - I didn't have to make a decision on the day in order to get a discount on the price. 3) Free surveyor visit - this was the only company that sent a surveyor out to look at my house, the roof, in the loft and take all relevant measurements and make suitable recommendations. 4) Quoted price was the sale price - there was no negotiating as this price was very competitive compared to other companies that I received quotes from. 5) No deposit required - again (unlike the other companies) they asked for no payment until the work had been completed and I was completely satisfied. 6) Full payment not requested immediately after install - the company monitored the solar pv system remotely for a week to check for any potential teething problems before they requested payment. 7) No immediate install - I had to wait up to 45 days before the panels could be fitted due to them requesting permission for the install of a higher power inverter. This meant that I can use more of the energy generated rather than exporting it to the grid. Customer service provided by Sam and Tony was second to none and would not hesitate to recommend them to anyone!