Endorsed by Which?

Associated Stairlifts Ltd

5.0

252 Reviews

Opening Hours
Today - 08:00–19:00
  • Monday 08:00–19:00
  • Tuesday 08:00–19:00
  • Wednesday 08:00–19:00
  • Thursday 08:00–19:00
  • Friday 08:00–19:00
  • Saturday 08:00–19:00
  • Sunday 08:00–19:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

FEBRUARY 2023

About

We are a long established independent family-run business with over 30 years experience and have firmly gained a reputation for quality customer service and value for money. We operate nationwide throughout the UK to supply quality new, reconditioned and rental stairlifts for straight or curved staircases.

Being an independent supplier of stairlifts, we are able to advise you on the best solution for your particular staircase and your own specific requirements. We pride ourselves on taking the time to understand the needs of our customers, and on providing useful, professional and friendly advice to help you make your final decision on the right solution for you.

Whatever the layout of your home, we have the answer. Whether you need a straight track or a made to measure curved stairlift, we have the solution.

We offer a wide range of stairlifts which you are able to rent or buy. This is often a personal decision, based upon your financial situation and the length of time you wish to use it.

What we do

  • Disability and mobility

    • Stairlifts
  • More Services

    • we install
    • service
    • maintain curved and straight stairlift

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
252 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Professional & courteous
Customer Service
Quality
Value
I was very impressed with the courteous staff and even more so with the fact that they were not pushy for the sale and therefore were patient with us. The fitting was done quickly and efficiently and I would therefore recommend them to friends and family. Thank you for the work done. Hope you can go on providing help for many others stress free!
Customer in Derby Posted on 11/12/2024 , work completed 01/11/2024
The trader replied (on 13/12/2024)
Hi there, you're very welcome, we are more than happy to be able to make this process quick and stress free. Thank you from the team at Associated Stairlifts!
Brilliant service from start to finish
Customer Service
Quality
Value
Contacted via online inquiry to get stairlift fitted asap. Call back later the same day & after a few questions was sorted with a rental option & surveyor appointment within days. Very polite surveyor came & measured up to confirm fit. Four days later, an engineer was here to fit a very tidy stairlift. Rory was very polite, friendly & a really quick & tidy worker. The stairlift was completed within a couple of hours. Very happy customer.
Customer in Bristol City Posted on 02/12/2024 , work completed 02/12/2024
The trader replied (on 03/12/2024)
Hello, thank you very much for taking the time to leave such a lovely review for us. We are really glad to hear that you're happy with our service, and we will make sure to pass this onto Rory! Thank you again from Associated Stairlifts!
Great Service
Customer Service
Quality
Value
I have used associated stairlifts before about 2 years ago, and found it to be as it was then, reliable, efficient and would recommend them to anyone in need of a stairlift.
Customer in Lancashire Posted on 29/11/2024 , work completed 21/10/2024
The trader replied (on 03/12/2024)
Hi there, thank you very much for your review - we're happy to hear that we could help again! Kind regards from the team at Associated Stairlifts!
A chair lift
Customer Service
Quality
Value
Thank you for a really good job done. Delighted. Good engineer to look at the chair needed and an excellent fitter.
Customer in Buckinghamshire Posted on 14/11/2024 , work completed 14/11/2024
The trader replied (on 18/11/2024)
Hello, thank you for your kind review, it is greatly appreciated. We are happy to have been able to help. Kind regards from all at Associated Stairlifts!
Stair Lift Removal
Customer Service
Quality
Value
Great service, arranged the removal of my mums stairlifts as we are having to sell her property. Belle in the office emailed back promptly to arrange the collection and the engineer Rory removed the stairlift without any issues and it now looks like there was never one fitted which is great. I was paid very promptly, hopefully the parts will be used to keep someone else in their house as long as possible. Great service that made life just a little bit simpler.
Customer in North Northamptonshire Posted on 09/10/2024 , work completed 08/10/2024
The trader replied (on 11/10/2024)
Hello, thank you very much for your lovely review. It is great to hear that we have been able to make this process simple for you, and I will make sure to pass your comments along to Belle and Rory. Kind regards from all here Associated Stairlifts!
Fitting of Acorn T700
Customer Service
Quality
Value
We were very impressed with the overall information and workmanship regarding the installation of the stairlift. Everything was very professionally done and we are very happy with it.
Customer in North Lincolnshire Posted on 08/10/2024 , work completed 03/10/2024
The trader replied (on 11/10/2024)
Hello, We're so glad to hear that you were impressed with the installation of the stairlift. We really appreciate your review. Thank you from the team at Associated Stairlifts!
Excellent service (again)
Customer Service
Quality
Value
Routine service of a stairlift was carried out efficiently, with care and respect for property yet again. In the 2 years having use associated stairlifts I wouldn’t expect any other standard of service. I would thoroughly recommend them.
Customer in Leicestershire Posted on 03/10/2024 , work completed 03/10/2024
The trader replied (on 07/10/2024)
Hello, we're glad to hear that you're pleased with our service. We're more than happy to help. All the best from Associated Stairlifts!
Excellent service overall
Customer Service
Quality
Value
I am happy with the first call to last point when the stairlift was taken away. Easy customer service. Fast survey and installation done. When it was no longer needed easy cancellation and fast dismantling. Happy with everything. Will definitely recommend if anyone requires .
Customer in West Midlands Posted on 14/08/2024 , work completed 14/08/2024
The trader replied (on 23/08/2024)
Hello, thank you very much for your review. We're glad to hear that we made the process quick and easy for you during this time. Thanks again and all the best from Associated Stairlifts!
Efficient and tidy
Customer Service
Quality
Value
The stair lift was fitted quickly with minimum disruption. I would certainly recommend this company.
Customer in Posted on 08/08/2024 , work completed 30/07/2024
The trader replied (on 13/08/2024)
Thank you very much for taking the time to leave a review for us. We really appreciate it. Kind regards from all at Associated Stairlifts.
Excellent service from a friendly company
Customer Service
Quality
Value
I needed a rental stairlift and this company was recommended to me. From initial enquiry to installation I was very impressed with the outstanding friendly and professional service that I received. Any questions I asked were answered honestly and I had my stairlift installed just days after the survey. The price was extremely competitive. The installation was smoothly completed with no mess or disruption. To summarise I was very impressed with the whole experience and highly recommend Associated Stairlifts
Customer in Berkshire Posted on 05/08/2024 , work completed 05/08/2024
The trader replied (on 09/08/2024)
Hello, thank you very much for taking the time to leave a review for us, it is much appreciated. It is great to hear that you were impressed with the whole experience. All the best from all at Associated Stairlifts!