Associated Windows

We are very pleased with our new windows- the flush fit look amazing, and the house feels much warmer with no draughts. Chris and Den who fitted them worked so hard, were very professional, diligent, polite and cleaned up perfectly after the works. We would definitely recommend!!!

What an experience that we never have to experience again. Project Management was lacking twice with the first one was supposedly sacked. Quality control was poor - wrong glass and as it turns out missing infill panel TWICE. Blamed surveyor for this but it was on the contracted paperwork Planned start date changed making things hard for night worker sleeping. Patio door thresholds both different colours. Only communicated when they wanted to and never when requested Then turning up to fit the incorrect infill panel TWICE - We were told the contracted infill panel could not be sourced so found a supplier, bought it and fitted our own. Then two months later it can be sourced - which one is the truth and which one is a lie? Blaming us for being aggressive to fitters yet with the kludge of five months and the mess above then who would not be frustrated and fed up with the lack of professionalism shown by the company. Threatened to breach contract be cancelling FENSA guarantee which is invalid now anyway as someone else has fitted the correct panel - because they could not get the contracted one.

The service was impeccable, from start to finish, you wouldn't have known that doors had been fitted as our living room was left spotless! The chaps that fitted them couldn't have been nicer, very friendly and polite (Chris and another). We have spent a lot of money and are so pleased with the outcome and service, we wouldn't hesitate to recommend associated windows, thank you to Bill and the team.

From start to finish, We couldn't fault Associated Windows. We previously had a problem with a faulty door ( the mechanism had broken), so naturally we spoke to Bill for this large project. Bill gave us a range of ideas and one that we hadn't thought of at all. We took Bills advice and haven't looked back. Order was placed in June and we were kept fully informed through the Covid-19 period as there were a few delays with the suppliers, which is totally understandable. The fitting team Den and Chris, are second to none. Their professionalism showed throughout, taking great care around our property and every day arrived on time. Finishing was excellent and every night they tidied away as though it was there own houses. They even washed their cups up! Very pleased with the product, fitting and customer service from Associated Windows. In Budget, exceeded our expectations and we have no hesitation in recommending them to our friends and family

Despite Covid meaning that the installation was slightly longer than originally thought, we are extremely pleased with the Doors. The fitters were exceptionally polite and extremely tidy with their work. Very pleased

It seems to us that Associated Windows when the installation is complete and they have your money if there are any problems after they are not interested. (Plenty of other reviews with the same issue) We had them install a composite door back in 2015.Very happy with the door and fitting. Back in February (2020) the lock started playing up so we called Associated who said they would send their service guy out to us. After a week of waiting another call another promise. After 4 weeks of pestering no return of phone calls unanswered emails and visits to the showroom Kevin finally turned up. He proceeded to change the lock and guess what it was the wrong lock! So he decided to take the faulty lock with him leaving the wrong size lock with the door furniture held on with masking tape. So with the rise of covid19 our door has been like this for 3 months. We are now coming out of lockdown and have spoke to Associated who have told us they are back to work and Kevin would ring us to do the lock. That was 2 weeks ago. More phone calls more promises and unreturned calls and emails.Back to square one. There will be another review. (They don’t deserve the one star)

We’ve been a customer of Associated Windows since 2002. We contacted Bill this month as our neighbours are having a conservatory built and one of the builders accidentally broke our conservatory window. We sent photos of the windows through to Bill as it was a frosted patterned glass and he kindly looked to see if this was still available. He then phoned back and gave us the information we needed to pass onto our neighbours builders to replace the window. We would highly recommend Associated Windows and always find them professional and helpful.

When it goes wrong expect it go badly wrong. A 6 week project taking over 9 months and the Managing Director refusing to discuss the project, issuing demands for payment and refusing to attend to defects in the works. Despite writing to the Company in December it took over 2 months for a 'verbal' reply and after 3 letters to Associated Windows, they have issued legal proceedings for a 'debt recovery' on an incomplete project. Associated Windows admit that they have lacked 'project management skills and that new people are employed. Don't think you are paying top money for top service! Expect them to be less than sympathetic or interested in resolving matters. Standby for their day in Court!

Associated Windows fitted a patio door for an elderly relative - they were efficient, and good value, and they were kind in relation to understanding my elderly relative's needs. The new patio door looks fantastic!

We had our conservatory glass removed and replaced with a solid roof, we felt comfortable at every stage and very impressed everyone involved with company. The work was of high quality and all the workers were very tidy and courteous, we would definitely recommend.

Good quality door but was disappointed with the fitting. The door frame is packed on one side so it has a bigger gap on one side than the other, Managed to brake my bell wire so I no longer have a bell and cracks to paintwork/plaster. Also the Cill sprung up and down so I complained and was told that was how it was suppose to be, explained that it had not been packed on the front so they pumped a bit of expanding foam in to take up the gap. If I am looking for positives then the fitters were very pleasant and clean ,Weather wasn't great either for the fitting due to persistent rain. However I wont be having them back to do my back door.

Work completed quickly with minimum fuss. Clean and tidy and the finish was better than expected.