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Endorsed by Which?
AST Services Ltd
Opening Hours
Today - 24 hours
- Monday - 24 hours
- Tuesday - 24 hours
- Wednesday - 24 hours
- Thursday - 24 hours
- Friday - 24 hours
- Saturday - 24 hours
- Sunday - 24 hours
Why you can trust this trader
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Organisations and Awards
About
AST Services Limited was established in 1995 by Tony Tucker a former lift and escalator engineer. Tony has spent a total of 39 years in the lift industry, the last 28 specifically working with domestic stairlifts. The combined stairlift experience of our two most senior engineers totals over 40 years! Although a small friendly company with a highly motivated and dedicated team, we easily match our larger competitors in terms of experience and ability. Being a small company with excellent experience means we can give unrivalled levels of service both during the installation phase and the subsequent maintenance of your stairlift.
To date, our customers include cancer care hospices, local authority social services, MacMillan Cancer Nurses and Occupational Therapists as well as charitable organisations such as the Royal British Legion and Motor Neurone Disease association.
What we do
Disability and mobility
- Stairlifts
- Stairlift Engineers
More Services
- we rent and sell both straight and curved stairlifts.
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
4.9
127 reviews
Recommended
Recommended
by 100% of customers
Sort by
Awful experience
AST was recommended to us by friends we had met at a support group and they had had a very positive experience of AST buying a reconditioned stair lift. There was no pressure sales when the representative came to measure up and this part of the experience was positive. It is also nice to use a local company. We phoned on 22/4/23 and they said they could fit on the 24/5/23. I asked what the difference was between the rental and buying a reconditioned and was told that the recondition are less than 3 years old and rental more than 3 years old. We opted for a reconditioned. When the man came to fit it on the 24th as agreed, he put the rail on our stairs and I was shocked as it appeared dirty inside the track. Inspecting it, it contained a lot of carpet fluff and dust from previous owner(s) as well as pine needles and there was also rust. The fitter explained that the motor and seat are less than 3 years old but the rail is whatever they have. Appalled we rejected the stair lift and bought a new one from another company. We did not lose any money as they did not ask for any upfront. However, I am very concerned, as whilst I am not vulnerable and felt able to reject their dirty and in what appeared to be very poor condition stair lift, many in their client base will be very vulnerable.
Customer in Hertfordshire
(Reviewer did not use service)
Great and quick service
Customer Service
Quality
Value
I originally emailed AST on Sunday and was expecting a call on the Monday but got a call the same day. I explained about my mum needing a stairlift and asked if someone would need to come to the house to do a review of the stairs etc. Tony was very kind and explained about filming the stairs and submitting it so that he could work out a quote from the video and explained about renting or purchasing. After submitting the video Tony responded with the quote and the different options. After my mum decided which option she thought was best, we arranged a date for the workmen to attend. They did a brilliant job of installing the stairlift which is easy and simple to use. My mum was very happy and now brings her a greater quality of life as she was really struggling to walk up the stairs due to her age.
Customer in Hertfordshire
, work completed
Recommended
Professional, compassionate, efficient service
Customer Service
Quality
Value
AST Services: 1. responded to our voice mail message within minutes; 2. attended the same day to carry out a survey for stair lift installation; 3. developed a viable solution for a challenging staircase layout; 4. installed the stair lift the following day; 5. kept the disruption to a minimum; 6. showed great compassion and patience in providing training to the 90-year-old customer and carers.
Customer in Greater London
, work completed
Recommended
Reliable and dependable company
Customer Service
Quality
Value
AST, The Friendly Stairlift Company, supplied and fitted a stair lift just one day in February 2008. The same stair lift has been operating safely and reliably here for the past fourteen years - thanks to AST's excellent and attentive service. Great work!
Customer in Hertfordshire
, work completed
Recommended
Providing and fitting a Stairlift
Customer Service
Quality
Value
On the first visit, by an engineer not a salesman, the information was clear, exact and all questions answered honestly by a personable young man. The prices were reaonable and the aftercare seemed excellent. I ordered the reconditioned lift from them after seeing other companies representatives. The lift was installed the following day by the company's owner with absolute efficiency, time given to explanation again and the 24hour after care service assured. Both gentlemen were friendly, patient and a pleasure to have in my home. Any mess, of which there was a negligible amount, was cleaned up immediately. There was a fault with the battery which occurred the following day and the issue was fixed the very same day. I can highly recommend this company.
Customer in Hertfordshire
, work completed
Recommended
Straightforward, Experienced, Efficient
Customer Service
Quality
Value
Because my wife has been finding the stairs an increasing challenge, we have been considering a lift for a while. We found the details of Tony's company through the 'Which Trusted Traders' site and are really pleased we went with him. The pricing is straightforward. They understood our needs from the outset and recommended a cost-effective solution. They explained our options clearly and set it all down in writing. From the point of our deciding to go with them, it was a matter of days to the installation. Tony did the job himself and we felt comfortable we were with an experienced engineer who knew his stuff. He completed the job efficiently and to time. Early days yet - but the lift has certainly made a difference to my wife's well-being. We are more than happy to recommend AST.
Customer in Hertfordshire
, work completed
Recommended
A company that genuinely cares.
Customer Service
Quality
Value
My mum has recently been told she is sadly end of life, she is struggling with her mobility. We decided to rent a stair lift, to help her. I came across Tony's website and I am so glad I did! This man has gone above and beyond for my mother. Tony went to my mother's house on Wednesday to fit the stair lift unfortunately she had more bad news, so my father had to cancel the job (even though Tony was already at the address) The following evening I gave him a call after discussing it with my family, we decided it was in her best interest to have the lift. Tony was booked up until September, he said he would call me back. Within 10 minutes he had arranged for himself and Darrell to go and fit the stair lift that same evening (even though he was finished work for the day and needed to head back to Norfolk). The stairlift was installed extremely quickly and professionally. Tony and his team genuinely care about their customers; they are brilliant at what they do, and they really do go above and beyond. I can never thank Tony and his team for the outstanding service they gave my mother. They have made the rest of her life a little bit easier.
Customer in Hertfordshire
, work completed
Recommended
Stairlift installation
Customer Service
Quality
Value
We found AST provided excellent service and support from the outset of our enquiry to installation. They were very helpful explaining all the different products available, helping us to chose the right We would highly recommend them.
Customer in Hertfordshire
, work completed
Recommended
Fantastic Service
Customer Service
Quality
Value
My husband has terminal cancer. His occupational therapist gave me AST Services No. I rang on Monday 20th December and was given instructions as to how to measure for the stairlift (video, measurements etc). Tony rang me back to say ‘yes’ could be fitted before Christmas. On Wednesday 22nd December Jason fitted the stairlift. My husband was so happy, it was the best Christmas present ever. Thankyou so much will definitely recommend. Great company.
Customer in Greater London
, work completed
Recommended
Great service. Highly recommend
Customer Service
Quality
Value
We needed a stairlift for a very narrow staircase which goes round a 360 degree corner i.e. an almost impossible location. We contacted AST and the owner, Tony, came to assess and measure and reckoned it might just be possible but it would be tight. We weren’t in a hurry as it was insurance for the future rather than an immediate essential, which gave Tony time to liaise with the factory, get a rail re-made to make it more user-friendly and work on it over a number of weeks, which he needed as it was a serious challenge. But he did it and, now we really depend on it, we are so grateful. He couldn’t have been more professional and hardworking over it all, keeping us informed of progress as he waited for new parts etc. And we enjoyed having him working in the house as he was so friendly and helpful. A final word of praise: I managed to get a towel trapped in it on Boxing Day. Entirely my fault, but out Tony came, over an hour’s drive each way, to sort it out and not a word of censure: problem just efficiently sorted. I can’t recommend AST enough and can only say thank you.
Customer in Greater London
, work completed
Recommended