AST Services Ltd

I originally emailed AST on Sunday and was expecting a call on the Monday but got a call the same day. I explained about my mum needing a stairlift and asked if someone would need to come to the house to do a review of the stairs etc. Tony was very kind and explained about filming the stairs and submitting it so that he could work out a quote from the video and explained about renting or purchasing. After submitting the video Tony responded with the quote and the different options. After my mum decided which option she thought was best, we arranged a date for the workmen to attend. They did a brilliant job of installing the stairlift which is easy and simple to use. My mum was very happy and now brings her a greater quality of life as she was really struggling to walk up the stairs due to her age.

AST Services: 1. responded to our voice mail message within minutes; 2. attended the same day to carry out a survey for stair lift installation; 3. developed a viable solution for a challenging staircase layout; 4. installed the stair lift the following day; 5. kept the disruption to a minimum; 6. showed great compassion and patience in providing training to the 90-year-old customer and carers.

AST, The Friendly Stairlift Company, supplied and fitted a stair lift just one day in February 2008. The same stair lift has been operating safely and reliably here for the past fourteen years - thanks to AST's excellent and attentive service. Great work!

On the first visit, by an engineer not a salesman, the information was clear, exact and all questions answered honestly by a personable young man. The prices were reaonable and the aftercare seemed excellent. I ordered the reconditioned lift from them after seeing other companies representatives. The lift was installed the following day by the company's owner with absolute efficiency, time given to explanation again and the 24hour after care service assured. Both gentlemen were friendly, patient and a pleasure to have in my home. Any mess, of which there was a negligible amount, was cleaned up immediately. There was a fault with the battery which occurred the following day and the issue was fixed the very same day. I can highly recommend this company.

Because my wife has been finding the stairs an increasing challenge, we have been considering a lift for a while. We found the details of Tony's company through the 'Which Trusted Traders' site and are really pleased we went with him. The pricing is straightforward. They understood our needs from the outset and recommended a cost-effective solution. They explained our options clearly and set it all down in writing. From the point of our deciding to go with them, it was a matter of days to the installation. Tony did the job himself and we felt comfortable we were with an experienced engineer who knew his stuff. He completed the job efficiently and to time. Early days yet - but the lift has certainly made a difference to my wife's well-being. We are more than happy to recommend AST.

My mum has recently been told she is sadly end of life, she is struggling with her mobility. We decided to rent a stair lift, to help her. I came across Tony's website and I am so glad I did! This man has gone above and beyond for my mother. Tony went to my mother's house on Wednesday to fit the stair lift unfortunately she had more bad news, so my father had to cancel the job (even though Tony was already at the address) The following evening I gave him a call after discussing it with my family, we decided it was in her best interest to have the lift. Tony was booked up until September, he said he would call me back. Within 10 minutes he had arranged for himself and Darrell to go and fit the stair lift that same evening (even though he was finished work for the day and needed to head back to Norfolk). The stairlift was installed extremely quickly and professionally. Tony and his team genuinely care about their customers; they are brilliant at what they do, and they really do go above and beyond. I can never thank Tony and his team for the outstanding service they gave my mother. They have made the rest of her life a little bit easier.

We found AST provided excellent service and support from the outset of our enquiry to installation. They were very helpful explaining all the different products available, helping us to chose the right We would highly recommend them.

My husband has terminal cancer. His occupational therapist gave me AST Services No. I rang on Monday 20th December and was given instructions as to how to measure for the stairlift (video, measurements etc). Tony rang me back to say ‘yes’ could be fitted before Christmas. On Wednesday 22nd December Jason fitted the stairlift. My husband was so happy, it was the best Christmas present ever. Thankyou so much will definitely recommend. Great company.

We needed a stairlift for a very narrow staircase which goes round a 360 degree corner i.e. an almost impossible location. We contacted AST and the owner, Tony, came to assess and measure and reckoned it might just be possible but it would be tight. We weren’t in a hurry as it was insurance for the future rather than an immediate essential, which gave Tony time to liaise with the factory, get a rail re-made to make it more user-friendly and work on it over a number of weeks, which he needed as it was a serious challenge. But he did it and, now we really depend on it, we are so grateful. He couldn’t have been more professional and hardworking over it all, keeping us informed of progress as he waited for new parts etc. And we enjoyed having him working in the house as he was so friendly and helpful. A final word of praise: I managed to get a towel trapped in it on Boxing Day. Entirely my fault, but out Tony came, over an hour’s drive each way, to sort it out and not a word of censure: problem just efficiently sorted. I can’t recommend AST enough and can only say thank you.

This company has been assisting my elderly family for years to service a stairlift. Always a very professional and fast service, friendly and very helpful. Nothing is too much trouble and they go above and beyond to help you with any of your needs. Such a great team thank you for all you do to keep people moving daily