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Endorsed by Which?
AST Services Ltd
Opening Hours
Today - 24 hours
- Monday - 24 hours
- Tuesday - 24 hours
- Wednesday - 24 hours
- Thursday - 24 hours
- Friday - 24 hours
- Saturday - 24 hours
- Sunday - 24 hours
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Organisations and Awards
About
AST Services Limited was established in 1995 by Tony Tucker a former lift and escalator engineer. Tony has spent a total of 39 years in the lift industry, the last 28 specifically working with domestic stairlifts. The combined stairlift experience of our two most senior engineers totals over 40 years! Although a small friendly company with a highly motivated and dedicated team, we easily match our larger competitors in terms of experience and ability. Being a small company with excellent experience means we can give unrivalled levels of service both during the installation phase and the subsequent maintenance of your stairlift.
To date, our customers include cancer care hospices, local authority social services, MacMillan Cancer Nurses and Occupational Therapists as well as charitable organisations such as the Royal British Legion and Motor Neurone Disease association.
What we do
Disability and mobility
- Stairlifts
- Stairlift Engineers
More Services
- we rent and sell both straight and curved stairlifts.
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
4.9
130 reviews
Recommended
Recommended
by 100% of customers
Sort by
Brilliant
Customer Service
Quality
Value
When my dad had a fall on the stairs we decided it was time to have a stair lift fitted. Mum had always said she didn’t want one but I realise now we should have had one years ago. Not knowing where to look I contacted a major company who then bombarded me with phone calls. Fortunately dads carer recommended Tony from AST. Everything ran really smoothly from the moment I spoke to Tony and within a week we had a stairlift fitted. Tony is polite, reliable and honest with no hard sell. My parents are so pleased with their lift -Thank you Tony
Customer in Greater London
, work completed
Recommended
Prompt & professional.
Customer Service
Quality
Value
Very happy with everything and would definitely recommend this company in the future.
Jean, Hertfordshire
, work completed
Recommended
Installation of Stairlift
Customer Service
Quality
Value
We rang AST Services Ltd to enquire about a stair lift and they came out immediately and it was fitted within 2 days. The people who gave us a quote and installed the lift were polite professional and friendly. We had a handrail removed, and later decided we needed it, and they came straight back to reinstall it. We have no hesitation in highly recommending them to others.
Customer in Wokingham
, work completed
Recommended
Fantastic stairlift
Customer Service
Quality
Value
I would like to thank the team at AST, Everyone who I dealt with was professional and very kind . They came out straight away to measure up, and my lovely stair lift was fitted within a few days. Tony fitted it for me and was such a nice man, he even did a little job for me while he was there, that's not service you get every day. His work was clean and tidy. I would definitely recommend AST to anyone thinking of getting a stair lift. Thank you all, and you Tony for helping me.
Customer in Hertfordshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Was recommended this company to have a stairlift fitted. The man who came was very professional and not pushy at all. Explained thoroughly the different options available. The man arranged to have the stairlift fitted very quickly and the workmanship was outstanding leaving no mess. He explained how to use the lift safely. A credit to the company. Would highly recommend.
Ian, Hertfordshire
, work completed
Recommended
Amazing fast service
Customer Service
Quality
Value
Not only did AST provide an amazing fast service, but it was provided with honest, kind and patient staff. From my daughter's first telephone enquiry on a Thursday, the stairlift was fitted 2 days later on Saturday, to a staircase with 2 curves! The rental cost was fair and reasonable and the option to convert the arrangement to a purchase (within the first 2 months). I made the decision to proceed with AST - no brainer! No hard sale, no wait. Brilliant! Many thanks.
Dorothy, Buckinghamshire
, work completed
Recommended
Brilliant service
Customer Service
Quality
Value
From my initial phone call I was impressed by the professionalism and knowledge of the members of staff I spoke to but at the same time the friendliness that made me feel they really cared about getting the right stair lift for my parents use. When I had a query about the quote, following the survey, I left a message on the answer phone and was called back in less than an hour. Simon, who came to fit the stair lift worked efficiently and with skill - he clearly knew exactly what he had to do. When he had finished installing it, he explained to my very deaf 90 year old mother (who also has the early stages of dementia) exactly how to use the stair lift. He was very kind and patient and afterwards her comment was 'He was a very nice young man'. I would highly recommend AST services to anyone looking to rent a stair lift.
Customer in Hertfordshire
, work completed
Recommended
Stairlift removal
Customer Service
Quality
Value
They worked quickly and were pleasant and helpful. Done the removal in no time at all and made sure the area was tidy when the job was finished. Very reasonable prices.
Maryann, Hertfordshire
, work completed
Recommended
My review.
Customer Service
Quality
Value
AST Services Ltd, today at 12 midday arrived on time, to service our chair lift. This was our 3rd yearly service, the engineers were always friendly, very professional and explained exactly what they were doing and left everything tidy & working well. Very satisfactory. Would recommend.
Charles Frederick, Hertfordshire
, work completed
Recommended
Amazing company, people and service.
Customer Service
Quality
Value
We always thought a stairlift would never fit my Dads steep narrow twisting stairs but I saw AST's website with a picture which looked not unlike our stairs so I got them to come and do a no obligation survey. Really nice guy came and measured and looked and measured again No hard sell just help and solutions. Sure enough it was not only possible but would work on a rental basis which was much cheaper than an outright purchase and would suit our circumstances. On the day of fitting, it snowed 8 inches in the chilterns but with my Dad coming out of hospital, Tony Tucker, the owner of the company made it through the snow with his engineer, even helped me clear the drive and shovel snow to get the gear in. Custom fitted the stairlift with only mm to spare on either side and left the place immaculate. Cannot recommend them enough. Superb !
Customer in Buckinghamshire
, work completed
Recommended
Good value.
Customer Service
Quality
Value
Installed stairlift, very friendly, good value & cleaned up well afterwards. Very pleased overall.
Waldemar, Buckinghamshire
, work completed
Recommended
Fantastic
Customer Service
Quality
Value
It was Sunday, late afternoon, as I was coming down stairs on my stair lift when it stopped half the way down. I rang AST Services Ltd and within an hour an engineer was at my door. Told me I need a new chair as the motor and gears had failed by 8% I had a new chair, he was fantastic, I'm 88 years old and he made me feel safe.
Joan, Hertfordshire
, work completed
Recommended
Very impressive
Customer Service
Quality
Value
Everything was handled perfectly, very quick delivery - Tony who installed was fastidious any had a wonderful manner.
Jeremy, London
, work completed
Recommended
Prompt & efficient service
Customer Service
Quality
Value
Installed chairlift a very prompt and efficient service. No problems with lift & very understanding of circumstances when removing after my husband died. Simon was the agent who dealt with my husband - Andrew said.
Patricia, Bedfordshire
, work completed
Recommended
Prompt, professional and kind
Customer Service
Quality
Value
We bought the Stairlift thinking it would be needed for quite a while, unfortunately my husband died after only a couple of weeks. AST kindly allowed me to turn it into a rental and refunded the difference, was exceptionally kind and generous of them. Both installation and removal was done quickly and professional. Excellent service.
Which? Trusted Traders Consumer
, work completed
Recommended
Exceptional service.
Customer Service
Quality
Value
We had been told by other companies that our staircase was so narrow we would have to remove the newel etc from our stairs. Not only that but the fee would be exorbitant. We heard of AST through the Hospice at Home service. Thank goodness we did! They came out immediately and formed a plan which they hoped would work and explained they would make every effort to help us. Simon arrived the next morning and five hours later, we not only had the stairlft fitted but without any modifications to our stairs or wall. As my husband's life expectancy is short, we chose to rent from AST Services and there fees are far lower than any of the companies we approached yet still providing a superior service. We cannot thank Simon enough for his courtesy and efficient work.
Customer in Hertfordshire
, work completed
Recommended
Prompt, professional and very friendly
Customer Service
Quality
Value
We have had a chairlift fitted. From the start to the finish the services were very professional. From start to finish was just one week there was communication throughout the process. Tony the fitter only left once we were satisfied that all was working properly and understood how it all worked. Very, very happy!
Amit, Hertfordshire
, work completed
Recommended
Professional
Customer Service
Quality
Value
(Repair) Chairlift. Fast efficient service explained everything to me before he told us the price. Told me to get in touch if anything went wrong. Will use them again. Very pleasant, gentle man.
Maurice, Surrey
, work completed
Recommended
Came when said would
Customer Service
Quality
Value
Check stair lift for my father, needed new batteries. Done without quibble.
Paul, Berkshire
, work completed
Recommended
Good job
Customer Service
Quality
Value
Very nice young lad, presentable, very organised and clean in his work, explaining everything. Would definitely have them to do further work, should the occasion arise. Very happy customer.
Jacquiline, Hertfordshire
, work completed
Recommended
Polite and efficient
Customer Service
Quality
Value
ATS services Ltd fitted a stairlift in my house. The work was completed efficiently, and on time. The engineer was polite and explained everything clearly. A minor problem occurred the day after installation which was rectified promptly over the phone.
Brian, Hertfordshire
, work completed
Recommended
Wonderful service
Customer Service
Quality
Value
This company supplies reconditioned stairlifts for rent and purchase. We rented one. At a time of great distress AST acted promptly to supply a lift. It was fitted, serviced and taken out by a pleasant professional. I would not hesitate to recommend this company.
Rosemary, Hampshire
, work completed
Recommended
Professional
Customer Service
Quality
Value
Very nice polite young men called Simon & Andy. Also very professional.
Maureen, Hertfordshire
, work completed
Recommended
Excellent service installation.
Customer Service
Quality
Value
We were really impressed with all aspects of their work.
Patricia, Buckinghamshire
, work completed
Recommended
Very prompt, helpful and professional
Customer Service
Quality
Value
Excellent initial visit. Very clearly explained. Clear on process and cost and installed in very short order works extremely well.
Dorothy Joy, Surrey
, work completed
Recommended