ATB Plumbing & Heating

We contacted Alec for a boiler replacement after a family recommendation and we were very happy with all of the work completed. He was on time, friendly, knowledgeable and tidy! Would highly recommend using ATB - service like Alec's doesn’t come around often. You might pay a touch more than using ‘a friend of a friend’ but it’s 100% worth it if you want a job done properly by an expert!

ATB plumbing was employed to install 9 double radiators in our home. From the very start of initial contact we had professional and friendly advice. all time schedules were adhered too. The trader stood out for his professionalism and empathy towards the elderly persons employing the trader. All questions and were answered and concise instructions given in an understandable way. We were kept informed regarding the progress of the work. All problems were resolved efficiently and there weren't many. The trader had a young person with him for work experience, and the relationship regarding the instructions to him were positive. We have dates for the trader to come back and assess the work that all is in order and contact lines in case of problems. On completion the areas worked in were cleaned and all in the property was respected. I would not hesitate to highly recommend the trader. In our opinion the work was completed to the highest of standing.

A replacement bathroom suite plus the addition of a walk in shower to suit an elderly couples requirements. The bath had to be repositioned to allow the additional space required for a 1700x900 shower base in a house that is nearly 100 years old. Alec provided a very professional service and project managed superbly. I would highly recommend Alec for any type of plumbing and heating needs.

I needed a new boiler fitting at short notice, I contacted ATB as I had used them once before on a rental property. Once again the service was first class, the new boiler was fitted on time and to an excellent standard. The work was very tidy and all rubbish was removed. Alec spent time to explain the functions of the new boiler and the Nest system that he fitted. What made Alec stand out from the rest was his aftercare, he has contacted me on two separate occasions to ensure I was getting the most out of the Nest and that everything was alright. Would highly recommend ATB for a professional friendly service.

Alec was friendly and very professional. I needed a new boiler and some improvements to my old system. He was careful to make sure the installation fitted my needs. He worked tidily and efficiently. Very pleased with the end result.

After having a new mains gas pipe fitted by another trader on 08/07/2019 on coming to switch on the gas supply i was informed by their engineer that there was a drop in pressure and that it was coming from the house and not from their supply. The supply was switched off at this point (5.30pm in the evening). Was given phone number to ring which in turn provided 3 numbers of local gas engineers. ATB Plumbing was on this list and as soon as i phoned Mr Burns he said he would attend within the hour. This he did. After checking the supply to the boiler , cooker and fire Mr Burns was able to detect and isolate the leak. A replacement section of pipe was fitted and the matter was resolved. Throughout the time he was here Mr Burns acted in a very professional and courteous manner - even as far as cleaning up any debris after the job was completed. he was punctual and carried all work out in a friendly manner explaining what he was doing and why he was doing it. I will now be using Mr Burns for any future heating / plumbing work that our property may need and have absolutely no hesitation in recommending him to anybody.

I had a couple of problems with my under floor heating system and I needed someone who could identify and resolve them. Alec arrived on time, got to grips with a system he hadn't seen before and diagnosed and fixed my most annoying problem very quickly. After a process of elimination he has been able to determine the cause of a second issue. All through the process Alec has ensured I understood what he was doing and kept in contact. He arrives when he says he will and has been very easy to get along with. I will be recommending him to my friends and family without hesitation.

Alec initially carried out a repair to our boiler at short notice to restore pressure before changing a faulty diverter valve which had been plaguing us for some time. We cannot recommend ATB enough, Alec bucks the trend in terms of service by tradesmen. Polite, friendly, knowledgable and above all a great communicator. Kept us updated on all aspects of the job including the delivery of our needed part. He turned up as promised on two occasions ontime and delivered the work to our agreed budget. We will certainly be using ATB again and will recommend at every opportunity.