Bailey Plumbing & Heating (UK) Ltd

I found Guy on the Trusted Trader website when I was looking for a gas boiler service. My last two local traders experiences were poor after overcharging the estimates given and making disparaging comments about my boiler. My experience with Mr Bailey was thankfully much better. He was friendly, chatty, knowledgeable and took the time to explain what he was doing and thought might need doing in a years time. He didn't complain about the boiler being in the loft or challenges accessing it. He explained things as he went along. He turned up in the allocated time zone (12- 6pm) phoning a few minutes before arriving and stayed for around 50 minutes. Before he left he asked if there were any questions I had, which pleased me. No additional charges were made to the quote I received after trying him out. No new parts were needed and everything was functioning safely. His charges seem to be similar to other gas engineers I have tried locally. I was billed about a week later and able to do a bank transfer to pay. So overall my experience was very positive and have since recommended this local company to friends.

We’ve used Guy Bailey twice and both times have been 5-star service. Really pleased. Both times were in a bit of an emergency and they were really accommodating.

Guy carried out two jobs for us in August 2021, a gas boiler service and a replacement of a damaged part of our boiler. We found his name and details via the Gas Safe register. Guy was very knowledgeable and explained everything he was doing whilst he was working. He was also very clear about why the damaged part needed to be replaced and straightforward about costs. Invoices were clear and reflected the prices we had agreed upon. We had used a British Gas contract for many years to carry out boiler services and repairs but had become unhappy with the poor levels of service. Guy Bailey was on site for over an hour carrying out the service and safety checks on our boiler whereas British Gas spent little more than 10 mins on some of their visits. Guy cleared up after himself and left no mess behind. We felt that he and his office staff were very polite, considerate and honest in their dealings with us. I would certainly use Bailey Plumbing & Heating again.

The work was carried out to a high standard of workmanship. A good clean job which solved the problem. I have confidence in the company for future work. Thank you!

Teresa was very helpful when I contacted the company and organised a swift appointment to address problems with a leaking tap and cistern. Luke came the next day and was efficient and courteous, explaining the necessary work and completing both jobs well within the hour. Very happy with the outcome and would recommend.

The engineer rang to say he would arrive within 1/2 hour which he did, was happy to answer any questions I asked, got on with the job efficiently and quickly, left no mess, very pleasant man, a credit to his company. I will definitely use Bailey Plumbing again.

Called the company as my shower unit had become faulty. The company dealt with my request in a professional and efficient manner. They sourced the new unit and arrived at the agreed time. Luke was very professional and replaced the unit very quickly. in addition he cleared all the mess and removed the old unit. He was very knowledgeable and had a friendly manner. Would highly recommend Bailey Plumbing and Heating Limited and will be using them in the future.

Preparing gas, water and waste lines for a new kitchen plus radiator re-routing and replacement. Very quick email response to my query; follow inspection visit in a couple of days; reasonable estimate and work started and finished promptly. Friendly helpful discussion about what was needed and work then carried out exactly as we agreed. All round excellent.

Firstly they sent someone straight away - fantastic. The engineer turned up promptly and very quickly started isolating the issue, found two leaks, checked for more, got on with the job, and even popped out to get me a new tap. Very very good I will be using them for all my plumbing and heating going forward. Recommend - Thank you!!

Guy was a life saver after a gas leak under the floors was found. He was smart and professional on arrival to quote the works, agreed a new and safe route for the gas pipes and quoted fairly. The quote was followed up by Teresa to answer any of our questions on the quote and schedule the best time to do the works for me. Work was carried out by Guy assisted by one of his engineers. Both were happy to answer any questions I had about the works whilst it was taking place which set my mind at ease. After the installation was complete. Everything was left clean and tidy. Professional, honest and friendly service from start to finish. Highly recommend to anyone looking for a plumber in Woking area.