Endorsed by Which?

Bailey Plumbing & Heating (UK) Ltd

4.9

59 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Bailey Plumbing & Heating (UK) Ltd is a local, reliable and professional plumbing and heating company based in Guildford, Surrey.

We cover all areas of Surrey, Hampshire, Berkshire and South West London.

We have over 20 years' experience in the industry. We pride ourselves on delivering the highest levels of service, using the best practices possible to ensure all our clients are completely satisfied with the works carried out.

Boiler Servicing/ Repair/ Installation (Finance Available)
Landlord Gas Safety Certificates and PA Testing
Traditional Heating System Installation/ Repair
Power Flushes
Underfloor Heating Installation/ Repair
Oil Boiler Servicing/ Repair/ Installation
Unvented Cylinders Servicing/ Repair/ Installation
Bathroom, Shower Room and Wet Room installations
Air and Ground Source Heat Pumps
All General Plumbing, Heating, Gas, Oil
Decoration and Handyman Services available

Contact us to arrange a FREE estimate on 01483 343199 or email info@bailey-surrey.co.uk

What we do

  • Gas installers

    • Gas Fires
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas cooker repair
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom Installation
    • Bathroom design services
    • Bathroom refurbishment
    • Bathroom tiling
    • Electric Showers
    • Wet rooms
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
    • Immersion Heaters
  • More Services

    • oil boiler installation
    • oil boiler repair
    • oil tank

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
59 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Excellent refurbishment of bathroom
Customer Service
Quality
Value
Due to mobility issues, we required our small bathroom to be completely gutted, re-plastered, re-tiled, re-floored and the bath replaced by a walk-in shower. Being a practical person, I wanted separate valves to each water outlet, so as to be able to easily isolate any problem, without affecting other outlets. The company listened to our wishes and gave sound advice. Despite the inevitable dust and grime created by the removal of 2 layers of tiles (one on top of the other) and plaster, the effect on the rest of the house was kept to a minimum by their careful packaging of the debris and by covering the carpets with a thick 'cling film'. They constantly cleaned up as they worked. All staff (Guy, Luke, Kevin, Rob etc) were very friendly, polite, knowledgeable and approachable. They listened to any concern or comment I made as the task progressed. After completion there was one small issue with the wash basin, which was fixed the day after I reported it. Work was completed on time and within estimate. Overall a fabulous, professional company. I will certainly be using them in the future for boiler maintenance and any other plumbing issues.
Customer in Surrey Posted on 03/05/2024 , work completed 11/04/2024
"Full Monty service"
Customer Service
Quality
Value
Sadly my experience was nothing like the previous one with them for which I gave a 5* rating. In my correspondence with the company prior to them coming I was told "the Full Monty service" included "a full strip down clean of the main heat exchanger, a replacement burner gasket, new ignition electrodes, a system health check, a radiator inspection & a full dose of inhibitor in your heating system." From this description I was expecting a thorough flushing & servicing of the whole system as it was considerably more expensive than a basic one. I cleaned & cleared round all my radiators, so the engineer could access them. On the day a young lad came round who I challenged when it became clear that he was not going to be flushing any radiators. He phoned his office & said I could stop the service, but I had taken the day out for this & the service needed to be done. In the end I don't believe all my radiators were properly inspected or bled and I’m uncertain as to whether any inhibitor was used as the young engineer didn’t really tell me what he was doing or what he had done. He said he'd serviced all radiators but I was in my office all the time & he never came in there. Afterwards he'd left quite a bit of mess on the floor by the boiler. After complaining, I received a second visit, where a senior manager kindly cleaned & looked at the radiators, but a second visit shouldn't have been necessary. Only recommend company because the Bailey's themselves gave better experience.
Customer in Surrey Posted on 29/01/2024 , work completed 17/10/2023
Oil boiler service
Customer Service
Quality
Value
Very professional experience with Bailey. They undertook a standard oil boiler service and were very thorough with the service taking photographs as they went along. Friendly engineer and good communication.
Customer in Surrey Posted on 05/01/2024 , work completed 28/12/2023
Fantastic Boiler Installation
Customer Service
Quality
Value
Following a nightmare with an old Baxi boiler, Guy and the team were able to help arrange a replacement of our boiler and flue in a matter of days! We have used Baileys for a few years now and have always been very happy with their service but this boiler replacement was above & beyond. Rob and Harry arrived and removed the defective boiler/flue and installed our new Worcester Bosch and flue in less than two days, working tirelessly to get our heat re-instated. They were a pleasure to have in our house with all aspect of the installation being extremely professional and efficient. I couldn't recommend Baileys, Guy, Rob or Harry enough - absolutely fantastic engineers!
Customer in Berkshire Posted on 13/11/2023 , work completed 10/11/2023
Can definitely recommend
Customer Service
Quality
Value
Guy from Bailey plumbing and heating came to me to fix a leaking flush cone on a toilet, a leaking utility tap and to give me advice on a leaking shower cartridge. He was extremely polite and knowledgeable and did all the work efficiently and quickly. I won’t hesitate to use them again should I need to and won’t hesitate to recommend them to others.
Customer in Surrey Posted on 31/10/2023 , work completed 11/10/2023
Boiler change and 3 port valve
Customer Service
Quality
Value
Rob from Bailey plumbing and heating did a great job installing our boiler. Very hard working and did a thorough job making sure that all the issues we’d previously had were also rectified and everything is working efficiently ready for the winter. Robs also an affable person and took time to stop and answer and question we had about what was going on. Very professional. We’d recommend Bailey and Rob and also Guy the owner if you require and plumbing work done.
Customer in Greater London Posted on 01/10/2023 , work completed 28/09/2023
Excellent and Professional Service
Customer Service
Quality
Value
Contacted Bailey plumbing regarding an underfloor heating issue. They were professional and thorough, spending time to understand and diagnose the problem and then agree a resolution. Once the quote was received and confirmed the work carried out was to a very high standard backed up by complete documentation. I would not hesitate to use them again and as such they come highly recommended.
Customer in Berkshire Posted on 09/09/2023 , work completed 05/09/2023
Repair of cold water mains pipe
Customer Service
Quality
Value
Guy and Harry did an excellent repair of a leaking joint. The repair was in a very difficult location behind the kitchen units. Guy was able to work out the best way to fix the leak without causing any damage to the kitchen units. I was very impressed that he was able to do this. Both Guy and Harry were very polite and considerate. I highly recommend Bailey Plumbing & Heating (UK) Ltd.
Customer in Surrey Posted on 02/08/2023 , work completed 02/08/2023
Quick to respond and arrange a date for the work.
Customer Service
Quality
Value
I was really pleased with the responsiveness of Bailey Plumbing. All of the work was completed to a high and on the first visit. I will be using Bailey Plumbing in the future.
Customer in Surrey Posted on 17/07/2023 , work completed 03/07/2023
Always reliable
Customer Service
Quality
Value
In a cold snap, we put our central heating on for a quick warm up. It did the job but wouldn’t go off!!! Luke came round that afternoon, identified the motorised valve as the problem and fixed it in that visit. Once again Bailey’s proved pleasant and easy to deal with, getting the job done promptly, efficiently and at a very fair price. Would always look to them to deal with heating or plumbing problems.
Customer in Surrey Posted on 14/07/2023 , work completed 06/07/2023