Bailey Plumbing & Heating (UK) Ltd

Thank you for spending the time leaving your review, any feedback is warmly welcomed. We do, however, feel it’s best to let people know our side of the story so they can make their own judgment. As with all of our remedial works, we always provide a quotation first and works only commence when you agree. We never land people with unexpected invoices, making sure all our prices are transparent. We also stand firm with our quotes. Even if our engineers spend longer on site than what we have quoted for, we honour the price agreed, therefore we strongly disagree that we are 'terrible value for money', since we spent a total of 5.5 hrs on-site and only invoiced you for 2.5, as per accepted quote. We spend a great deal of time ensuring that our costs remain competitive with other reputable, independent companies. We actively chose NOT to compete with companies who throw boilers in a single day, because quite frankly, we care too much about our reputation and our workmanship. Whilst Googling ‘how long does it take to replace a boiler’ is unhelpful, as this is never a ‘one rule for all’. Based on your installation, our quoted works involved upgrading all of your controls and heating pipework, meaning that the replacement boiler was not a straight swap. Furthermore, ALL of our boiler replacements includes, as per BS7593 (integrated within Part L of building control), power flush heating systems to ensure that boiler warranty is maintained and heating system is working at peak efficiency. As your farm house consists of multiple underfloor heating zones, we had actually allowed 1.5 days for the power flush alone, and given you claim your installation was complete in one day simply demonstrates to us that it's highly likely corners have been cut by your installer. From your review, it appears, as though you have no issue with the previous work we have carried out, but rather that you are being asked to pay for it. As a gesture of goodwill, we did initially offer a reduction in the cost of the replacement boiler on the basis we installed it (50% off the labour of our initial visit) however, as you opted to use a third party the offer was no longer valid and we have been pursuing the outstanding payment from 04/11/22. We assume that you work in an industry where you are paid for your time and materials, and we are asking that we are paid for ours. You have avoided paying for a number of weeks and only now when being threatened with legal action feel it is necessary to leave negative reviews, which do leave us rather bemused.

Thank you for this feedback, we are delighted we could help!

Thank you so much for your feedback and we are glad you are pleased with works carried out by our team. We always aim for 100% customer satisfaction. We do apologies for product issues during the installation process and appreciate your patience and understanding. We are taking our customer feedback seriously, therefore we have now changed the supplier for our radiators. We look forward to working for you again in the future.