Bailey Plumbing & Heating (UK) Ltd

Guy and Harry did an excellent repair of a leaking joint. The repair was in a very difficult location behind the kitchen units. Guy was able to work out the best way to fix the leak without causing any damage to the kitchen units. I was very impressed that he was able to do this. Both Guy and Harry were very polite and considerate. I highly recommend Bailey Plumbing & Heating (UK) Ltd.

I was really pleased with the responsiveness of Bailey Plumbing. All of the work was completed to a high and on the first visit. I will be using Bailey Plumbing in the future.

In a cold snap, we put our central heating on for a quick warm up. It did the job but wouldn’t go off!!! Luke came round that afternoon, identified the motorised valve as the problem and fixed it in that visit. Once again Bailey’s proved pleasant and easy to deal with, getting the job done promptly, efficiently and at a very fair price. Would always look to them to deal with heating or plumbing problems.

Some issues may be a small job for plumbers but it may be big issues to the house occupants. I had some issues with my shower units that could not be resolved or not willing to resolve by a few plumbers for a long time. Finally, referring by a friend in our area, I contacted Teresa of Bailey Plumbing. She is willing to help me with quick response. She contacted different vendors to source spare parts for my shower units. The plumber, Luke, was onsite and resolved the major issues. They also followed up the outstanding minor issues. A detail report with photos was provided. Overall their service is professional and they did a great job for me. I have no reservation to recommend Bailey Plumbing to you.

I want to share some positive words of this company. Too often I only complain rather than acknowledge people when things go well. So here it goes. I contacted Bailey Plumbing and Heating as my toilet was not flushing properly. At the same time I asked about their decorating services and arranged for my spare bedroom and the hallway to be painted. They sent a plumber Luke to fix the toilet. He was amazing, polite, kept everything clean, found what was wrong, ordered the part and came back a week later to fix the broken flush. Great job! For the decorating they sent Kevin over to assess what was needed and price up. He appeared very knowledgeable and he gave a great price for a partial plastering of the ceiling, and painting the ceiling and walls. I booked him in and yesterday he completed the bedroom. I cannot fault his work. He prepared the room and hallway to ensure dust and dirt were kept to a minimum, and the decorating and plastering was first class. He kept me updated on how the job was going and the end result was exactly as planned. I would recommend Bailey Plumbing and Heating for all your plumbing and decorations works.

Recommended Bailey plumbing to repair broken shower enclosure and to advise on problems with the initial shower installation (by previous owner). I had a previous estimate very high estimate to replace the whole shower and tiling. The solution Bailey's recommended was much easier and cheaper. The firm were very efficient looking at the problem and booking in a time to fix it. The plumbers carrying out the work were helpful, quick and tidy. It is lovely having working shower doors and to know that the unit no longer leaks.

After our usual plumber let us down I called Bailey about a leak from our central heating system in the loft. Teresa in the office was friendly and helpful and called back to check a couple of things after I'd sent her a video of the leak. The engineer Luke phoned ahead well in advance to give us time to switch the heating off and let the pipes cool down, so when he arrived he could see the leak straight away. He fixed it quickly and was also friendly and helpful.

After completing our new build we discovered the underfloor heating and hot water supply to be unreliable. The home uses an air-source heat pump. After calling several companies, Bailey were the only one willing to help. On the first visit, Guy diagnosed the issue, basically a lot of dirt in the system which had blocked the valves in the underfloor heating valves. This was due to shoddy work of the original installer. During the next two visits by very knowledgeable Freya, we had all the valves replaced and finally, we can control the heat. Thank you. All I can say is I wish we had found you guys earlier and employed you to do our complete installation - hopefully, others read this and use Bailey for their projects.

We called Bailey's out for a leaking pipe in the loft. Charlie came and identified the problem and made it safe but had to wait for an estimate to be agreed. Visit was booked with us for following Friday but no-one turned up. On checking realised it was left off job sheet. These things happen! Huge apologies and Luke came on Saturday at 7.30a.m. and fixed the leak. Despite this one glitch everyone concerned was helpful, cheerful and responsive. Look no further.

We are existing customers of Baileys Plumbing and Heating and they really turned the service on for us when we had a serious leak from a water valve last weekend. Baileys do not have an official out-of-hours emergency callout service, but I was fortunate enough to be able to contact Freya, one of Guy Bailey’s plumbing and heating team, in this instance. She immediately said she would come out to fix the problem, even though it was Saturday afternoon and she didn’t have to do so. Guy phoned her while she was here to keep in touch with the problem. Freya stopped the leak and replaced the faulty part on the Sunday. It’s important to note again that they have not got the infrastructure to provide a formal out-of-hours emergency service. You can’t just phone up an out-of-hours number and automatically get a plumber out to you. (Being the weekend, I tried an emergency plumber first and was badly let down by him.) What Baileys do differently from others is to seriously look after their customers. They go the extra mile wherever and whenever they can, and it makes a huge difference. They are a genuinely customer-focused business, not just in words but in actions. We will continue to use them for all our plumbing and heating requirements. Well done Freya, thank you. And thank you Guy.