Bailey Plumbing & Heating (UK) Ltd

Sadly my experience was nothing like the previous one with them for which I gave a 5* rating. In my correspondence with the company prior to them coming I was told "the Full Monty service" included "a full strip down clean of the main heat exchanger, a replacement burner gasket, new ignition electrodes, a system health check, a radiator inspection & a full dose of inhibitor in your heating system." From this description I was expecting a thorough flushing & servicing of the whole system as it was considerably more expensive than a basic one. I cleaned & cleared round all my radiators, so the engineer could access them. On the day a young lad came round who I challenged when it became clear that he was not going to be flushing any radiators. He phoned his office & said I could stop the service, but I had taken the day out for this & the service needed to be done. In the end I don't believe all my radiators were properly inspected or bled and I’m uncertain as to whether any inhibitor was used as the young engineer didn’t really tell me what he was doing or what he had done. He said he'd serviced all radiators but I was in my office all the time & he never came in there. Afterwards he'd left quite a bit of mess on the floor by the boiler. After complaining, I received a second visit, where a senior manager kindly cleaned & looked at the radiators, but a second visit shouldn't have been necessary. Only recommend company because the Bailey's themselves gave better experience.

Very professional experience with Bailey. They undertook a standard oil boiler service and were very thorough with the service taking photographs as they went along. Friendly engineer and good communication.

Following a nightmare with an old Baxi boiler, Guy and the team were able to help arrange a replacement of our boiler and flue in a matter of days! We have used Baileys for a few years now and have always been very happy with their service but this boiler replacement was above & beyond. Rob and Harry arrived and removed the defective boiler/flue and installed our new Worcester Bosch and flue in less than two days, working tirelessly to get our heat re-instated. They were a pleasure to have in our house with all aspect of the installation being extremely professional and efficient. I couldn't recommend Baileys, Guy, Rob or Harry enough - absolutely fantastic engineers!

Guy from Bailey plumbing and heating came to me to fix a leaking flush cone on a toilet, a leaking utility tap and to give me advice on a leaking shower cartridge. He was extremely polite and knowledgeable and did all the work efficiently and quickly. I won’t hesitate to use them again should I need to and won’t hesitate to recommend them to others.

Rob from Bailey plumbing and heating did a great job installing our boiler. Very hard working and did a thorough job making sure that all the issues we’d previously had were also rectified and everything is working efficiently ready for the winter. Robs also an affable person and took time to stop and answer and question we had about what was going on. Very professional. We’d recommend Bailey and Rob and also Guy the owner if you require and plumbing work done.

Contacted Bailey plumbing regarding an underfloor heating issue. They were professional and thorough, spending time to understand and diagnose the problem and then agree a resolution. Once the quote was received and confirmed the work carried out was to a very high standard backed up by complete documentation. I would not hesitate to use them again and as such they come highly recommended.

Guy and Harry did an excellent repair of a leaking joint. The repair was in a very difficult location behind the kitchen units. Guy was able to work out the best way to fix the leak without causing any damage to the kitchen units. I was very impressed that he was able to do this. Both Guy and Harry were very polite and considerate. I highly recommend Bailey Plumbing & Heating (UK) Ltd.

I was really pleased with the responsiveness of Bailey Plumbing. All of the work was completed to a high and on the first visit. I will be using Bailey Plumbing in the future.

In a cold snap, we put our central heating on for a quick warm up. It did the job but wouldn’t go off!!! Luke came round that afternoon, identified the motorised valve as the problem and fixed it in that visit. Once again Bailey’s proved pleasant and easy to deal with, getting the job done promptly, efficiently and at a very fair price. Would always look to them to deal with heating or plumbing problems.

Some issues may be a small job for plumbers but it may be big issues to the house occupants. I had some issues with my shower units that could not be resolved or not willing to resolve by a few plumbers for a long time. Finally, referring by a friend in our area, I contacted Teresa of Bailey Plumbing. She is willing to help me with quick response. She contacted different vendors to source spare parts for my shower units. The plumber, Luke, was onsite and resolved the major issues. They also followed up the outstanding minor issues. A detail report with photos was provided. Overall their service is professional and they did a great job for me. I have no reservation to recommend Bailey Plumbing to you.