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Endorsed by Which?
Bailey Plumbing & Heating (UK) Ltd
Opening Hours
Today -
- Monday 08:00–17:00
- Tuesday 08:00–17:00
- Wednesday 08:00–17:00
- Thursday 08:00–17:00
- Friday 08:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Bailey Plumbing & Heating (UK) Ltd is a local, reliable and professional plumbing and heating company based in Guildford, Surrey.
We cover all areas of Surrey, Hampshire, Berkshire and South West London.
We have over 20 years of experience in the industry. We pride ourselves on delivering the highest levels of service, using the best practices possible to ensure all our clients are completely satisfied with the work carried out.
Boiler Servicing/ Repair/ Installation
Landlord Gas Safety Certificates and PA Testing
Traditional Heating System Installation/ Repair
Power Flushes
Underfloor Heating Installation/ Repair
Oil Boiler Servicing/ Repair/ Installation
Unvented Cylinders Servicing/ Repair/ Installation
Bathroom, Shower Room and Wet Room installations
Air and Ground Source Heat Pumps
All General Plumbing, Heating, Gas, Oil
Decoration and Handyman Services available
Contact us to arrange a FREE estimate on 01483 343199 or email info@bailey-surrey.co.uk
What we do
Gas installers
- Gas Fires
Plumbers
- Emergency plumbing services
- Unvented cylinder installation and maintenance
- Water softener installation and maintenance
Boiler, central heating and gas engineers
- Boiler installation
- Boiler repair
- Boiler servicing
- Gas cooker installation
- Gas cooker repair
- Gas emergencies
- Gas fire repair and servicing
- Gas safety testing and inspection
- Immersion Heaters
- Power flushing
- Radiators and central heating
- Underfloor heating
Renewable energy
- Air source heat pumps
- Ground source heat pumps
Bathroom fitters
- Accessible bathrooms and showers
- Bathroom Installation
- Bathroom design services
- Bathroom refurbishment
- Bathroom tiling
- Electric Showers
- Wet rooms
Heating contractors
- Oil fired heating equipment
- Central heating systems (installation and servicing)
- Immersion Heaters
More Services
- oil boiler installation
- oil boiler repair
- oil tank
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
71 reviews
Recommended
Recommended
by 99% of customers
Sort by
Excellent
Customer Service
Quality
Value
After our usual plumber let us down I called Bailey about a leak from our central heating system in the loft. Teresa in the office was friendly and helpful and called back to check a couple of things after I'd sent her a video of the leak. The engineer Luke phoned ahead well in advance to give us time to switch the heating off and let the pipes cool down, so when he arrived he could see the leak straight away. He fixed it quickly and was also friendly and helpful.
Customer in Surrey
, work completed
Recommended
Resolved heating and hot water problem powered by air source heat pump
Customer Service
Quality
Value
After completing our new build we discovered the underfloor heating and hot water supply to be unreliable. The home uses an air-source heat pump. After calling several companies, Bailey were the only one willing to help. On the first visit, Guy diagnosed the issue, basically a lot of dirt in the system which had blocked the valves in the underfloor heating valves. This was due to shoddy work of the original installer. During the next two visits by very knowledgeable Freya, we had all the valves replaced and finally, we can control the heat. Thank you. All I can say is I wish we had found you guys earlier and employed you to do our complete installation - hopefully, others read this and use Bailey for their projects.
Customer in Surrey
, work completed
Recommended
Dependable and helpful team
Customer Service
Quality
Value
We called Bailey's out for a leaking pipe in the loft. Charlie came and identified the problem and made it safe but had to wait for an estimate to be agreed. Visit was booked with us for following Friday but no-one turned up. On checking realised it was left off job sheet. These things happen! Huge apologies and Luke came on Saturday at 7.30a.m. and fixed the leak. Despite this one glitch everyone concerned was helpful, cheerful and responsive. Look no further.
Nigel in Surrey
, work completed
Recommended
Really Excellent Customer Service
Customer Service
Quality
Value
We are existing customers of Baileys Plumbing and Heating and they really turned the service on for us when we had a serious leak from a water valve last weekend. Baileys do not have an official out-of-hours emergency callout service, but I was fortunate enough to be able to contact Freya, one of Guy Bailey’s plumbing and heating team, in this instance. She immediately said she would come out to fix the problem, even though it was Saturday afternoon and she didn’t have to do so. Guy phoned her while she was here to keep in touch with the problem. Freya stopped the leak and replaced the faulty part on the Sunday. It’s important to note again that they have not got the infrastructure to provide a formal out-of-hours emergency service. You can’t just phone up an out-of-hours number and automatically get a plumber out to you. (Being the weekend, I tried an emergency plumber first and was badly let down by him.) What Baileys do differently from others is to seriously look after their customers. They go the extra mile wherever and whenever they can, and it makes a huge difference. They are a genuinely customer-focused business, not just in words but in actions. We will continue to use them for all our plumbing and heating requirements. Well done Freya, thank you. And thank you Guy.
Graham in Surrey
, work completed
Recommended
Strongly recommend
Customer Service
Quality
Value
Luke was pleasant and professional. Excellent manners. Quick to exchange my shower for a new one and all tidied up beautifully after fitting. This company had also plumbed in my son's washing machine and he found them excellent.
Kim in Surrey
, work completed
Recommended
Terrible Value for money
Customer Service
Quality
Value
Guy came to service my installation in October, they then quoted for, and replaced, a faulty expansion valve in the boiler, immediately after which, the boiler broke down completely (pcb mother board failed). Whilst I do not know for sure, I do not expect that it had anything to do with the work they carried out. Guy recommended that we replace the boiler and provided a quote which included 3 full days labor to replace the boiler. I like to trust the relationships that I build up as a client and do not like to have to shop around every time I need something done, but I did a simple internet search and found that a boiler replacement should only take 1.5 days, so I got a like for like quote from another firm on the list of authorized companies of the original supplier and it was half the price and installation was completed in one day. When I compared Guy's quote for the boiler itself with the retail price online (which he can probably get cheaper) I am very glad that I went to the trouble to shop around, It turned out overall thousands of pounds cheaper. I asked Guy to reduce the invoice of £582 for providing and installing the now useless expansion valve, at least a gesture or the profit element and am being threatened with legal action if I do not pay the invoice in full in 7 days. I encourage everyone, at the very least to always get a second opinion/quote when dealing with this company.
Customer in Hampshire
, work completed
Professional and great work
Customer Service
Quality
Value
Used for a boiler service. Easy way of booking and a call on the Friday to ensure all was good to go for Monday, and then a call on Monday when 15 mins away. Guy was really friendly and very professional. service was great and really happy. All work was completed to a high standard.
Customer in Surrey
, work completed
Recommended
A Good Company to do Business with.
Customer Service
Quality
Value
We had a new boiler and four new radiators fitted. We have used Baileys before and Guy, Freya and Luke are always very professional, polite and friendly. Their work is excellent but they do need to demand a better quality of service from their suppliers and to check product correctness and quality before arriving on site. We did have problems that needed to be rectified. Having spoken with Guy about this, I am confident that Baileys will act on this going forward. Problems happen from time to time in every business, but how they are dealt with is one of the most important factors in good customer service. Guy immediately apologised, jumped on this issue, and solved it as quickly as possible. All things considered, their plumbers and their office staff, Teresa and Wiktoria, are polite, friendly, professional and customer-focused. They are a good company to do business with and we will definitely use them again.
Customer in Surrey
, work completed
Recommended
Thorough, professional, polite and conscientious.
Customer Service
Quality
Value
Freya and Guy replaced my boiler in a tight location. There were unexpected difficulties because of some existing fittings surrounding the work area, but they tenaciously solved these problems and kept to the quoted price. They kept me informed as things progressed and cleaned up afterwards. The finished installation is a neat job and I am very happy with it.
Richard in Surrey
, work completed
Recommended
Great professional service.
Customer Service
Quality
Value
Thanks to the team at Bailey Plumbing and especially David, the engineer for the great service provided.
(your username)
, work completed
Recommended
Great speedy work and charged as quoted
Customer Service
Quality
Value
Teresa, Office Manager, was very helpful in our email exchanges, offering me a quote for the work and arranging the appointment and for the right part to be sourced. Luke came during the agreed time slot and, along with a colleague, swapped my broken immersion heater for a new one - in and out in about half an hour. Hourly rate seems a bit on the high side, but they charged as quoted and had great customer service.
Customer in Surrey
, work completed
Recommended
Boiler change
Customer Service
Quality
Value
Guy and his team came over to check on my faulty boiler. As the only option was to change it for a new one, they took care of everything. The job was well explained, answering all my questions. It was carried out on schedule and within the budget. They have been available for the annual checks, which has made me feel well taken care of.
Stefania in Greater London
, work completed
Recommended
Excellent Customer Service
Customer Service
Quality
Value
Luke was reliable and did an excellent job. He was friendly and explained things well and we trusted his workmanship. The company were organised and communicative - responded quickly, agreed a date and kept us updated about arrival time.
Customer in Surrey
, work completed
Recommended
Excellent work.
Customer Service
Quality
Value
Guy did a boiler service a for us (first time in a long while). He was very thorough and professional. He recommended a few things that we could follow up on and sent us a very reasonable quote with absolutely no pressure to proceed. We decided to replace the pump as recommended since our radiators had not been heating up properly in years. The new pump is amazing and we are very happy with the service. We will definitely use Guy and team in the future. All the work came with a twelve month guarantee.
Cindy in Surrey
, work completed
Recommended
Excellent quality service.
Customer Service
Quality
Value
Bailey Plumbing and Heating have completed a new boiler installation to replace an old troublesome system. The work carried out by Guy and Freya was to a very high standard and completed in a professional and courteous manner. The project required some creative problem solving which was undertaken with complete confidence and the results are highly satisfactory achieving excellent functionality and finish. I can thoroughly recommend Bailey Plumbing and Heating on all aspects.
Hugh in Surrey
, work completed
Recommended
Excellent work
Customer Service
Quality
Value
I asked Bailey Plumbing & Heating to call on me to give me a quote to resolve a long standing problem with a blocked sink which had been messed up by another plumber. I made an appointment and week later they turned up on time and cleared the sink. I was advised that the blockage was probably caused by an airlock and this needed fixing so I raised another appointment for this to be done having received a quote. This was completed in a professional and friendly manner. I highly recommend this plumber.
Which? Trusted Traders Consumer
, work completed
Recommended
Quick and Reliable
Customer Service
Quality
Value
We have had the boiler fan replaced and recirculating pump, they are really professional. Recommended 100%
Customer in Hampshire
, work completed
Recommended
thorough, tidy, friendly
Customer Service
Quality
Value
Very friendly helpful and thorough assistance + tidy up afterwards. I would definitely use Baileys again.
Customer in Surrey
, work completed
Recommended
Excellent Boiler Service
Customer Service
Quality
Value
Having become absolutely fed up with our previous national servicing company, we went for Bailey Plumbing and Heating as we have used them once before for a plumbing job. Guy and Freya took the time to do the job properly and to answer a couple of other questions that were not related to the boiler. They were with us for an hour and delivered a thorough, quality job. All the people I have spoken to at Baileys, from the office management and staff through to the engineers, are polite, communicative and helpful. We had one administration problem which was sorted out immediately with well-meant apologies. That's really important and, in my view, when problems are owned and dealt with well, it strengthens the relationship with customers. Very pleased with the work and we will use Guy and his team again.
Customer in Surrey
, work completed
Recommended
Boiler service
Customer Service
Quality
Value
Guy carried out the boiler service explained what he had done and possible new part next year very pleasant man, very happy to answer questions not related to the job in hand, have used Bailey’s before will use them again, would recommend.
Customer in Surrey
, work completed
Recommended
Hunted down the problem
Customer Service
Quality
Value
Great service - we had been having trouble with out central heating after some other work on the house - Bailey's guy came and took the time to hunt down the issue and sort it out and gave us a fully working system before the winter! ...great service :-)
Customer in Hampshire
, work completed
Recommended
Excellent Central Heating Replacement Works
Customer Service
Quality
Value
Guy is very friendly, approachable and professional. He showed a great deal of respect and kindness to my elderly father throughout the works at his house. Whilst drawing up the quote for central heating replacement he listened intently, asked pertinent questions and answered all my detailed follow up questions in the following days in order to fully understand our requirements. In terms of the quote, I imagine you could find cheaper if you hunt around, however, for the quality of work done, materials used, and the sheer ease of doing business, I found it to be very good value and glad we went with Guy. The works were completed quickly and with minimal disruption. Guy checked in with me throughout to ensure everything was being done to our satisfaction. Electric heaters were even provided to heat the house while the work took place and they did a thorough job of cleaning up afterwards, leaving the house cleaner than it was before they started. At the end, he also spent time explaining how the system worked and the registration documentation, which was provided promptly. From beginning to end, a pleasure to deal with, completely frictionless and extremely pleased with the installation.
Customer in Surrey
, work completed
Recommended
Worthwhile experience
Customer Service
Quality
Value
I found Guy on the Trusted Trader website when I was looking for a gas boiler service. My last two local traders experiences were poor after overcharging the estimates given and making disparaging comments about my boiler. My experience with Mr Bailey was thankfully much better. He was friendly, chatty, knowledgeable and took the time to explain what he was doing and thought might need doing in a years time. He didn't complain about the boiler being in the loft or challenges accessing it. He explained things as he went along. He turned up in the allocated time zone (12- 6pm) phoning a few minutes before arriving and stayed for around 50 minutes. Before he left he asked if there were any questions I had, which pleased me. No additional charges were made to the quote I received after trying him out. No new parts were needed and everything was functioning safely. His charges seem to be similar to other gas engineers I have tried locally. I was billed about a week later and able to do a bank transfer to pay. So overall my experience was very positive and have since recommended this local company to friends.
Customer in Surrey
, work completed
Recommended
Excellent work and service
Customer Service
Quality
Value
We’ve used Guy Bailey twice and both times have been 5-star service. Really pleased. Both times were in a bit of an emergency and they were really accommodating.
Customer in Surrey
, work completed
Recommended
Really pleased with the work
Customer Service
Quality
Value
Guy carried out two jobs for us in August 2021, a gas boiler service and a replacement of a damaged part of our boiler. We found his name and details via the Gas Safe register. Guy was very knowledgeable and explained everything he was doing whilst he was working. He was also very clear about why the damaged part needed to be replaced and straightforward about costs. Invoices were clear and reflected the prices we had agreed upon. We had used a British Gas contract for many years to carry out boiler services and repairs but had become unhappy with the poor levels of service. Guy Bailey was on site for over an hour carrying out the service and safety checks on our boiler whereas British Gas spent little more than 10 mins on some of their visits. Guy cleared up after himself and left no mess behind. We felt that he and his office staff were very polite, considerate and honest in their dealings with us. I would certainly use Bailey Plumbing & Heating again.
Customer in Surrey
, work completed
Recommended