Bailey Plumbing & Heating (UK) Ltd

I called to ask a plumber to call to investigate the leak. Rob called at the end of the week and said the water seal needed changing. I agreed that all seals should be replaced and he ordered the parts. I agreed the quote for the work and Rob returned to replace. It's a relief to have the dish washer working! I was impressed with Rob's work and efficiency and also the work of Teresa in the office. I have used Bailey's in the past, and will do so again. Their plumbers (Rob and Luke) are efficient and explain everything to someone who knows nothing about plumbing!

Excellent customer service and professional engineers. Recently had boiler repaired. Rob and Luke were great engineers and office staff, Theresa and Lucy helpful and supportive. Thank you Bailey Plumbing & Heating will be using you again!

Absolutely fantastic experience with Gary from Bailey, Plumbing and Heating. He was incredibly friendly, professional, and clearly knowledgeable. Not only did he fix the issue quickly and efficiently, but he also took the time to walk me through how to better care for things and sorted a couple of other things that were not right. I completed recommend Gary and his team and look forward to working with them in the future

Rob had been asked to change 2 toilet seats at a previous job and he ordered replacements. He called to replace the seats and as agreed remove the old seats. He is courteous and efficient. I have used this firm to do several jobs since Christmas Eve when they came at short notice to sort out a flood in my airing cupboard. They have always provided an efficient service

Bailey’s were able to dispatch a plumber in a tight time scale which was really helpful at a stressful time.

Bailey Plumbing & heating recently installed a replacement gas boiler in my home. Rob who did the survey and most of the installation was friendly and informative. The work was completed on time in a neat and professional manner with minimum disturbance. When a Manufacturers fault developed in the boiler this was attended to the same day. I thoroughly recommend this Company for their friendly helpful staff, reasonable cost, and first class work.

We recently retained this company to completely refurbish two 43 year old bathrooms and a cloakroom over a ten week period in the summer of 2024. Our previous review in respect of that work will explain why we had no hesitation in asking them to redecorate, for the first time in 15 years, our principal bedroom. Their decorator, Kevin, was obliged to contend with the room being partly furnished and a wall-mounted corner TV and 2 double wardrobes with beading. He took 4 days and as with all Baileys' workers proved courteous, trustworthy and always willing to provide professional guidance. The redecoration was finished on time and within budget.

Never used Baileys before. Thoroughly impressed by professional and quick service. When I had a problem, I spoke with the team and they sent someone within a few hours and fixed the issue.

We have used Bailey Plumbing & heating three times in the last month, to service our boiler and repair several radiators. They offer excellent customer service, great communication and have completed work to an excellent standard. They have provided accurate quotes and carried out work efficiently, are always friendly and polite to have on site. Would highly reccommend them.

From the time I spoke to Teresa, the administrator at Bailey Plumbing, regarding the fitting of a new shower in my bathroom, I found the Company to be efficient and professional. Luke the plumber was friendly and helpful, and completed the task in a tidy and timely manner. I have no hesitation in recommending Baileys, and will certainly use them for future work.

My wife and I bought our current house when new 43 years ago. We decided it was time to refurbish the family bathroom and cloakroom and due to balance issues, to concert our e/s/b into a walk in shower. We sought three quotes and retained Bailey's not based on price but being the most comprehensive. In addition they appeared to have a larger work force. They estimated the work would take 9 weeks and once we accepted their quote they provided a programme giving the work on a daily basis and impressively the employees engaged in doing that work. At no time did we regret our decision, the work was completed in the 10th week, all the employees were polite, trustworthy and willing to go out of their way to oblige and keep the mess contained within certain areas as much as possible. Their attention to detail especially after snagging was exceptional. we would not hesitate to recommend Baileys in the future.

I have used many plumbers and decorators over the years. It is always a real pleasure to find people who love and take pride in what they do. I've used Bailey Plumbers twice in the past couple of years. The first time was to service and repair my boiler. The second time was to find and fix a leak. Both times the plumber arrived exactly on schedule, with a call 30 minutes before to let me know they were on their way. Both times, they brought along an apprentice. That in itself is something the speaks volumes - taking the time to pass on skills to the next generation. Lovely to see. On the second occasion, there was some making good as the leak from a bathroom above had destroyed some plaster and left an 8 inch hole in our living room ceiling. Once the leak was fixed, the hole was repaired and painted in a single morning. I can honestly say that it looks like it was never there. An amazing job from Kevin who looks after that side of things. I wouldn't hesitate to use again.

Due to mobility issues, we required our small bathroom to be completely gutted, re-plastered, re-tiled, re-floored and the bath replaced by a walk-in shower. Being a practical person, I wanted separate valves to each water outlet, so as to be able to easily isolate any problem, without affecting other outlets. The company listened to our wishes and gave sound advice. Despite the inevitable dust and grime created by the removal of 2 layers of tiles (one on top of the other) and plaster, the effect on the rest of the house was kept to a minimum by their careful packaging of the debris and by covering the carpets with a thick 'cling film'. They constantly cleaned up as they worked. All staff (Guy, Luke, Kevin, Rob etc) were very friendly, polite, knowledgeable and approachable. They listened to any concern or comment I made as the task progressed. After completion there was one small issue with the wash basin, which was fixed the day after I reported it. Work was completed on time and within estimate. Overall a fabulous, professional company. I will certainly be using them in the future for boiler maintenance and any other plumbing issues.

Sadly my experience was nothing like the previous one with them for which I gave a 5* rating. In my correspondence with the company prior to them coming I was told "the Full Monty service" included "a full strip down clean of the main heat exchanger, a replacement burner gasket, new ignition electrodes, a system health check, a radiator inspection & a full dose of inhibitor in your heating system." From this description I was expecting a thorough flushing & servicing of the whole system as it was considerably more expensive than a basic one. I cleaned & cleared round all my radiators, so the engineer could access them. On the day a young lad came round who I challenged when it became clear that he was not going to be flushing any radiators. He phoned his office & said I could stop the service, but I had taken the day out for this & the service needed to be done. In the end I don't believe all my radiators were properly inspected or bled and I’m uncertain as to whether any inhibitor was used as the young engineer didn’t really tell me what he was doing or what he had done. He said he'd serviced all radiators but I was in my office all the time & he never came in there. Afterwards he'd left quite a bit of mess on the floor by the boiler. After complaining, I received a second visit, where a senior manager kindly cleaned & looked at the radiators, but a second visit shouldn't have been necessary. Only recommend company because the Bailey's themselves gave better experience.

Very professional experience with Bailey. They undertook a standard oil boiler service and were very thorough with the service taking photographs as they went along. Friendly engineer and good communication.

Following a nightmare with an old Baxi boiler, Guy and the team were able to help arrange a replacement of our boiler and flue in a matter of days! We have used Baileys for a few years now and have always been very happy with their service but this boiler replacement was above & beyond. Rob and Harry arrived and removed the defective boiler/flue and installed our new Worcester Bosch and flue in less than two days, working tirelessly to get our heat re-instated. They were a pleasure to have in our house with all aspect of the installation being extremely professional and efficient. I couldn't recommend Baileys, Guy, Rob or Harry enough - absolutely fantastic engineers!

Guy from Bailey plumbing and heating came to me to fix a leaking flush cone on a toilet, a leaking utility tap and to give me advice on a leaking shower cartridge. He was extremely polite and knowledgeable and did all the work efficiently and quickly. I won’t hesitate to use them again should I need to and won’t hesitate to recommend them to others.

Rob from Bailey plumbing and heating did a great job installing our boiler. Very hard working and did a thorough job making sure that all the issues we’d previously had were also rectified and everything is working efficiently ready for the winter. Robs also an affable person and took time to stop and answer and question we had about what was going on. Very professional. We’d recommend Bailey and Rob and also Guy the owner if you require and plumbing work done.

Contacted Bailey plumbing regarding an underfloor heating issue. They were professional and thorough, spending time to understand and diagnose the problem and then agree a resolution. Once the quote was received and confirmed the work carried out was to a very high standard backed up by complete documentation. I would not hesitate to use them again and as such they come highly recommended.

Guy and Harry did an excellent repair of a leaking joint. The repair was in a very difficult location behind the kitchen units. Guy was able to work out the best way to fix the leak without causing any damage to the kitchen units. I was very impressed that he was able to do this. Both Guy and Harry were very polite and considerate. I highly recommend Bailey Plumbing & Heating (UK) Ltd.

I was really pleased with the responsiveness of Bailey Plumbing. All of the work was completed to a high and on the first visit. I will be using Bailey Plumbing in the future.

In a cold snap, we put our central heating on for a quick warm up. It did the job but wouldn’t go off!!! Luke came round that afternoon, identified the motorised valve as the problem and fixed it in that visit. Once again Bailey’s proved pleasant and easy to deal with, getting the job done promptly, efficiently and at a very fair price. Would always look to them to deal with heating or plumbing problems.

Some issues may be a small job for plumbers but it may be big issues to the house occupants. I had some issues with my shower units that could not be resolved or not willing to resolve by a few plumbers for a long time. Finally, referring by a friend in our area, I contacted Teresa of Bailey Plumbing. She is willing to help me with quick response. She contacted different vendors to source spare parts for my shower units. The plumber, Luke, was onsite and resolved the major issues. They also followed up the outstanding minor issues. A detail report with photos was provided. Overall their service is professional and they did a great job for me. I have no reservation to recommend Bailey Plumbing to you.

I want to share some positive words of this company. Too often I only complain rather than acknowledge people when things go well. So here it goes. I contacted Bailey Plumbing and Heating as my toilet was not flushing properly. At the same time I asked about their decorating services and arranged for my spare bedroom and the hallway to be painted. They sent a plumber Luke to fix the toilet. He was amazing, polite, kept everything clean, found what was wrong, ordered the part and came back a week later to fix the broken flush. Great job! For the decorating they sent Kevin over to assess what was needed and price up. He appeared very knowledgeable and he gave a great price for a partial plastering of the ceiling, and painting the ceiling and walls. I booked him in and yesterday he completed the bedroom. I cannot fault his work. He prepared the room and hallway to ensure dust and dirt were kept to a minimum, and the decorating and plastering was first class. He kept me updated on how the job was going and the end result was exactly as planned. I would recommend Bailey Plumbing and Heating for all your plumbing and decorations works.

Recommended Bailey plumbing to repair broken shower enclosure and to advise on problems with the initial shower installation (by previous owner). I had a previous estimate very high estimate to replace the whole shower and tiling. The solution Bailey's recommended was much easier and cheaper. The firm were very efficient looking at the problem and booking in a time to fix it. The plumbers carrying out the work were helpful, quick and tidy. It is lovely having working shower doors and to know that the unit no longer leaks.