Bailey Plumbing & Heating (UK) Ltd

The work was to remove one combi boiler and connect the existing heating and water system. Very happy with work completed. Very professional and works very hard! Everything works afterwards, no leaks. The house was very clean as well. Would definitely recommend.

The job was to install a new shower and replace a silent close toilet seat. The work was carried out in a helpful, pleasant manner and was accomplished speedily and efficiently at a very competitive cost. The new shower has worked perfectly over the past month. Bailey Plumbing will definitely be my first contact for any future work.

Firstly they sent someone straight away - fantastic. The engineer turned up promptly and very quickly started isolating the issue, found two leaks, checked for more, got on with the job, and even popped out to get me a new tap. Very very good I will be using them for all my plumbing and heating going forward. Recommend - Thank you!!

Guy carried out two jobs for us in August 2021, a gas boiler service and a replacement of a damaged part of our boiler. We found his name and details via the Gas Safe register. Guy was very knowledgeable and explained everything he was doing whilst he was working. He was also very clear about why the damaged part needed to be replaced and straightforward about costs. Invoices were clear and reflected the prices we had agreed upon. We had used a British Gas contract for many years to carry out boiler services and repairs but had become unhappy with the poor levels of service. Guy Bailey was on site for over an hour carrying out the service and safety checks on our boiler whereas British Gas spent little more than 10 mins on some of their visits. Guy cleared up after himself and left no mess behind. We felt that he and his office staff were very polite, considerate and honest in their dealings with us. I would certainly use Bailey Plumbing & Heating again.

Following a nightmare with an old Baxi boiler, Guy and the team were able to help arrange a replacement of our boiler and flue in a matter of days! We have used Baileys for a few years now and have always been very happy with their service but this boiler replacement was above & beyond. Rob and Harry arrived and removed the defective boiler/flue and installed our new Worcester Bosch and flue in less than two days, working tirelessly to get our heat re-instated. They were a pleasure to have in our house with all aspect of the installation being extremely professional and efficient. I couldn't recommend Baileys, Guy, Rob or Harry enough - absolutely fantastic engineers!

A leaking pipe on a water tank in an inaccessible corner of the loft had water coming through a bedroom ceiling. We had a very good service, an email and a phone call saying help was coming and quickly followed by a call from the plumber saying he was on his way. Luke from Baileys was an excellent operator. He repaired the problem pipe, had time to replace a ball valve and spotted and sorted another potential problem. Well done Luke, excellent service. We'll definitely use this company in future.

Very friendly helpful and thorough assistance + tidy up afterwards. I would definitely use Baileys again.

Freya and Guy replaced my boiler in a tight location. There were unexpected difficulties because of some existing fittings surrounding the work area, but they tenaciously solved these problems and kept to the quoted price. They kept me informed as things progressed and cleaned up afterwards. The finished installation is a neat job and I am very happy with it.

Some issues may be a small job for plumbers but it may be big issues to the house occupants. I had some issues with my shower units that could not be resolved or not willing to resolve by a few plumbers for a long time. Finally, referring by a friend in our area, I contacted Teresa of Bailey Plumbing. She is willing to help me with quick response. She contacted different vendors to source spare parts for my shower units. The plumber, Luke, was onsite and resolved the major issues. They also followed up the outstanding minor issues. A detail report with photos was provided. Overall their service is professional and they did a great job for me. I have no reservation to recommend Bailey Plumbing to you.

Very professional experience with Bailey. They undertook a standard oil boiler service and were very thorough with the service taking photographs as they went along. Friendly engineer and good communication.

Due to mobility issues, we required our small bathroom to be completely gutted, re-plastered, re-tiled, re-floored and the bath replaced by a walk-in shower. Being a practical person, I wanted separate valves to each water outlet, so as to be able to easily isolate any problem, without affecting other outlets. The company listened to our wishes and gave sound advice. Despite the inevitable dust and grime created by the removal of 2 layers of tiles (one on top of the other) and plaster, the effect on the rest of the house was kept to a minimum by their careful packaging of the debris and by covering the carpets with a thick 'cling film'. They constantly cleaned up as they worked. All staff (Guy, Luke, Kevin, Rob etc) were very friendly, polite, knowledgeable and approachable. They listened to any concern or comment I made as the task progressed. After completion there was one small issue with the wash basin, which was fixed the day after I reported it. Work was completed on time and within estimate. Overall a fabulous, professional company. I will certainly be using them in the future for boiler maintenance and any other plumbing issues.

Bailey’s were able to dispatch a plumber in a tight time scale which was really helpful at a stressful time.

Guy was a life saver after a gas leak under the floors was found. He was smart and professional on arrival to quote the works, agreed a new and safe route for the gas pipes and quoted fairly. The quote was followed up by Teresa to answer any of our questions on the quote and schedule the best time to do the works for me. Work was carried out by Guy assisted by one of his engineers. Both were happy to answer any questions I had about the works whilst it was taking place which set my mind at ease. After the installation was complete. Everything was left clean and tidy. Professional, honest and friendly service from start to finish. Highly recommend to anyone looking for a plumber in Woking area.

The engineer rang to say he would arrive within 1/2 hour which he did, was happy to answer any questions I asked, got on with the job efficiently and quickly, left no mess, very pleasant man, a credit to his company. I will definitely use Bailey Plumbing again.

Bailey Plumbing and Heating have completed a new boiler installation to replace an old troublesome system. The work carried out by Guy and Freya was to a very high standard and completed in a professional and courteous manner. The project required some creative problem solving which was undertaken with complete confidence and the results are highly satisfactory achieving excellent functionality and finish. I can thoroughly recommend Bailey Plumbing and Heating on all aspects.

We are existing customers of Baileys Plumbing and Heating and they really turned the service on for us when we had a serious leak from a water valve last weekend. Baileys do not have an official out-of-hours emergency callout service, but I was fortunate enough to be able to contact Freya, one of Guy Bailey’s plumbing and heating team, in this instance. She immediately said she would come out to fix the problem, even though it was Saturday afternoon and she didn’t have to do so. Guy phoned her while she was here to keep in touch with the problem. Freya stopped the leak and replaced the faulty part on the Sunday. It’s important to note again that they have not got the infrastructure to provide a formal out-of-hours emergency service. You can’t just phone up an out-of-hours number and automatically get a plumber out to you. (Being the weekend, I tried an emergency plumber first and was badly let down by him.) What Baileys do differently from others is to seriously look after their customers. They go the extra mile wherever and whenever they can, and it makes a huge difference. They are a genuinely customer-focused business, not just in words but in actions. We will continue to use them for all our plumbing and heating requirements. Well done Freya, thank you. And thank you Guy.

After completing our new build we discovered the underfloor heating and hot water supply to be unreliable. The home uses an air-source heat pump. After calling several companies, Bailey were the only one willing to help. On the first visit, Guy diagnosed the issue, basically a lot of dirt in the system which had blocked the valves in the underfloor heating valves. This was due to shoddy work of the original installer. During the next two visits by very knowledgeable Freya, we had all the valves replaced and finally, we can control the heat. Thank you. All I can say is I wish we had found you guys earlier and employed you to do our complete installation - hopefully, others read this and use Bailey for their projects.

Contacted Bailey plumbing regarding an underfloor heating issue. They were professional and thorough, spending time to understand and diagnose the problem and then agree a resolution. Once the quote was received and confirmed the work carried out was to a very high standard backed up by complete documentation. I would not hesitate to use them again and as such they come highly recommended.

I was really pleased with the responsiveness of Bailey Plumbing. All of the work was completed to a high and on the first visit. I will be using Bailey Plumbing in the future.

Great service - we had been having trouble with out central heating after some other work on the house - Bailey's guy came and took the time to hunt down the issue and sort it out and gave us a fully working system before the winter! ...great service :-)