Endorsed by Which?

BeeXpress Plumbing And Heating

4.9

171 Reviews

Opening Hours
Today -
  • Monday 08:00–18:00
  • Tuesday 08:00–18:00
  • Wednesday 08:00–18:00
  • Thursday 08:00–18:00
  • Friday 08:00–18:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

BeeXpress is a professional plumbing and heating engineer company based in North West London.

We only employ fully qualified gas engineers who have many years experience to attend to all of your plumbing, heating and gas problems.

We do everything from replacing tap washers to designing and installing heating systems.

We can also advise you on the best Smart Controls to be able to control your heating from your phone.

You won't be shocked by the bill as we charge fair competitive prices and have many repeat customers who are extremely happy with our services and local recommendations. We even offer a guarantee that all costs and charges will be clear and competitive, with nothing hidden or added on at the end.

It’s really important to us that YOU are happy.

We are extremely proud to have been able to register as Which Trusted Traders and will work hard to ensure that you, our customers, believe that we deserve this title.

What we do

  • Plumbers

  • Heating contractors

  • Boiler, central heating and gas engineers

  • Renewable energy

    • Air source heat pumps
  • More Services

    • bolier repairs
    • main water installation
    • install gas cookers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
171 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Good plumber and communication
Customer Service
Quality
Value
Ben worked well, as far as we can tell. He is a pleasant man. He explained carefully what he was doing, including showing us the problem with the limescaled heat-exchanger. His office communicated with us very well by phone and email, including when the overrunning of an earlier job meant that the main work, unfortunately, had to be rescheduled for a later day. All charges were explained initially, and professionally followed through. It seemed to us that both Ben and his office are really trying hard to offer a good service.
Customer in Greater London Posted on 06/10/2021 , work completed 05/10/2021
The trader replied (on 29/10/2021)
Thank you for this kind review.
Excellent Work and Very Professional
Customer Service
Quality
Value
The boiler and radiators needed attention as the central heating was not working. Now it is. Ben at BeeXpress is very competent and very professional, he ensured the work was done to a high standard. Excellent work, very professional and recommended.
Customer in Greater London Posted on 15/09/2021 , work completed 20/07/2021
The trader replied (on 29/10/2021)
Thank you for this review. I'm glad we were able to sort this out.
As usual great service and value for money
Customer Service
Quality
Value
Have used ben and his company for a number of years now for both myself and other family members. I can't speak highly enough of the service he provides at a good price but as I have said before more importantly you can trust him to not only do a good job but to give you honest advice which can be difficult to get at least in my experience. If you need a plumbing job done give Ben a ring you will not be disappointed I promise you.
Andrew in Greater London Posted on 20/07/2021 , work completed 20/07/2021
The trader replied (on 29/10/2021)
Wow, Andrew! That's a really glowing review. Thank you for this :-)
1 year guarantee honoured
Customer Service
Quality
Value
Ben had repaired out old boiler when it broke down in July 2020. This had involved replacing the pump. It stopped working again ten months later and Ben again found the pump to be the problem. I was told the pump was under 12 month guarantee by the supplier, but expected to have to pay the labour for investigation and replacement. I was therefore pleasantly surprised to be told that the labour would also be free under their own guarantee and so I had nothing to pay. [Although I was told they had changed their policy this year they honoured the terms at the time the initial job was done without any prompt from me.]
Gordon in Greater London Posted on 17/05/2021 , work completed 06/05/2021
The trader replied (on 29/10/2021)
Thank you Gordon for this review. When materials fail within their guarantee we always try and arrange for that to replaced with no charge. Its not an easy task sometimes. I'm glad we were able to get your heating working again.
Excellent and Professional.
Customer Service
Quality
Value
BeeXpress replaced plastic piping in my kitchen, which was done in an excellent and professional way. Very reliable.
Customer in Greater London Posted on 13/04/2021 , work completed 08/04/2021
The trader replied (on 29/10/2021)
Thank you for this
This is a very experienced plumber.
Customer Service
Quality
Value
He was very precise, coming at the time arranged. He changed my boiler programmer, flushing problems on one toilet as well as other jobs. I will be pleased to have Ben to do plumbing jobs for me again when needed. I also want to say, that Judith, the secretary I spoke to, was extremely kind and helpful. This was the first time I used Ben. and it will not be the last.
Customer in Greater London Posted on 04/03/2021 , work completed 04/11/2020
The trader replied (on 29/10/2021)
Than you for your kind review. Judith is the powerhouse of BeeXpress and we wouldn't be able top offer the service we do without her.
Good efficient work
Customer Service
Quality
Value
Chris arrived on time, he was pleasant and carried out the work efficiently and well. We had saved up several small jobs: he replaced 3 old stopcocks, a tap, some piping and tap heads and we were pleased with the results.
Customer in Greater London Posted on 03/03/2021 , work completed 02/03/2021
The trader replied (on 29/10/2021)
Thank you for taking the time to write the review. Weve forwarded on your review to Chris and you've made his day!
Replacement of toilet syphon.
Customer Service
Quality
Value
The work was carried out at the time arranged. It was accomplished very competently and speedily.
Customer in Greater London Posted on 12/02/2021 , work completed 11/02/2021
The trader replied (on 16/02/2021)
Thank you for this review. We try hard to give the best service and are really happy when we get reviews such as this.
Our go to gas heating engineer/plumber
Customer Service
Quality
Value
Ben is our go to gas heating engineer and plumber. He is thorough, patient and pleasant and his admin team is extremely efficient. He's also a very good plumber/gas heating engineer and knows his stuff. I'd trust him to fix any problem, recommended.
Customer in Greater London Posted on 04/01/2021 , work completed 04/01/2021
The trader replied (on 29/10/2021)
Thank you for this review. And also for being such a loyal customer !!
Fantastic helpful professional
Customer Service
Quality
Value
On two occasions Ben provided expert advice to plumbing issues. He provided great recommendations on boilers, heating, bathroom and other pipework throughout our house. He's 100% honest and came out late at night on request. Highly recommend.
Customer in Greater London Posted on 07/11/2020 , work completed 05/11/2020
The trader replied (on 10/11/2020)
Thank you for this kind review.
Excellent Service
Customer Service
Quality
Value
I have known Ben, the main Engineer of BeeXpress for the past four years since he installed my boiler. The company delivers excellent, professional and faultless services. The company comes highly recommended by me.
Customer in Greater London Posted on 18/10/2020 , work completed 18/10/2020
The trader replied (on 10/11/2020)
Thank you for your kind review. We always try to offer our best service.
Most highly recommended again
Customer Service
Quality
Value
Have had Ben and his company not only to do the yearly service on my boiler but he fixed my sons Combi which had a lot of faults. Ben is not only extremely professional but as important if not even more so is honest and tells you what is worth doing and what is not. If you have any sort of plumbing or heating problem give him a call you won’t be disappointed
Customer in Greater London Posted on 31/07/2020 , work completed 27/07/2020
The trader replied (on 10/11/2020)
Thank you for the great review. It's always nice to hear when a customer believes that I am honest. It is definitley something I strive for.
An excellent service
Customer Service
Quality
Value
BeeXpress installed our new boiler a few years ago and have subsequently replaced some old radiators and carried out repairs and a service. We contacted them on 26th May about a problem. They sent an engineer the next day who carried out a temporary repair and replaced an item. He returned a few days later to complete the work. We have always found this company to be courteous, very efficient and, knowledgeable. Given the fact that this repair was carried out during the coronavirus lock-down, the engineer took all recommended precautions at all times. We were highly satisfied.
Customer in Greater London Posted on 03/06/2020 , work completed 01/06/2020
Honest, efficient and reliable.
Customer Service
Quality
Value
Honest, efficient, reliable and courteous service - Highly recommended. Fitted new taps in a bathroom.
Customer in Greater London Posted on 20/03/2020 , work completed 19/03/2020
Help my ceiling is leaking
Customer Service
Quality
Value
We called Beexpress when water started pouring through the ceiling from the loft where our water system is stored. Beexpress came quickly and were extremely efficient. He fixed the problem (leaky pump) in no time at all.
Customer in Greater London Posted on 16/01/2020 , work completed 16/01/2020
Excellent and professional work !
Customer Service
Quality
Value
Ben did a great job power flushing our 'dead' system! Now we've full heating and hot water. Ben is a very considerate and experienced engineer, charges a fair price, and did the work to a high standard - and on budget. If you're looking for a Boiler / Plumbing / Central Heating company, I'd certainly recommend BeeExpress.
Customer in Greater London Posted on 28/11/2019 , work completed 27/11/2019
The trader replied (on 03/12/2019)
Thank you so much for your kind review. Were really happy that the powerflush worked out. You and your wife were very kind with cups of coffee throughout the day. Thank you :-)
Consistently great & reliable
Customer Service
Quality
Value
I continue to use BeeXpress and Ben continues to impress with his dedication and reliability. They have recently quoted for a new radiator to be installed in a room of my apartment, and not only came out to fit after hours which was helpful to my tenants, but the quote was well below competitors and actually felt affordable. I've been using BeeXpress for 3 years now and will continue to do. Can't recommend them enough.
Customer in Greater London Posted on 12/11/2019 , work completed 07/11/2019
Most highly recommended
Customer Service
Quality
Value
Have used BeeXpress for last 2 years to service my boiler and general repairs first class firm. Very fair prices, reliable and really helpful. Try them, I promise you won't be disappointed.
Andy - New Barnet Posted on 11/11/2019 , work completed 08/11/2019
The trader replied (on 18/11/2019)
Thank you Andy for this kind review. It's great to have customers like you. Thanks again for the tea :-)
Great Service.
Customer Service
Quality
Value
Its was such a pleasure to have BeeXpress carry out a installation of a gas cooker hob, and on a separate day install taps and shower rails. Both jobs were carried out to a very high standard and I look forward to using them again soon.
Customer in Greater London Posted on 16/05/2019 , work completed 15/04/2019
Rare to find such an honest professional
Customer Service
Quality
Value
I’ve used Ben a number of times and find him to be rigorously honest and trustworthy a rarity unfortunately I’ve had some very poor experiences using other plumbing firms, Ben however is definitely one in a million thus in high demand.
Customer in Greater London Posted on 10/05/2019 , work completed 09/05/2019
Average at best
Customer Service
Quality
Value
I hired BeeXpress to simply replace my existing bathroom suite. At the time of booking I was aware that they did not undertake any tiling work. However, I did not expect the numerous issues and poor workmanship from this company. The first issue was the bath panels installation. We were advised that the panels we had originally purchased was reinforce but Ben (the plumber) said he could cut them and see if they could be fitted. I advised against this and he advised that I buy flexible panel. The new panel were installed but the workmanship was poor and gaps were left where the front and side panels meet. The installation was awful. Ben later told me that he was not comfortable in installing panels and advised that I could hire another company to install then. This would have been an additional cost to me, which I didn’t agree to as I hired BeeXpress to do the work. Secondly, the shower screen was installed but around the screw holes on the frame the material had bulged. This was not fixed at the time even though Ben was aware of the problem. The remaining issues was around the installation of the shower rail and the application of silicone. Both were not to a standard expected of a professional plumber. The end result was that I would hire a builder who would correct the issues. I would pay for part of the cost. However, I could not recommend BeeXpress to anyone based on my experience.
Customer in Greater London Posted on 02/04/2019 , work completed 06/03/2019
A professional and craftsman
Customer Service
Quality
Value
Ben runs a very efficient business. I know exactly when he is coming, what to expect in terms of time and cost. He is very knowledgable in all aspects of Plumbing and does the job properly. He uses quality products and the joints on his pipework look like a work of art. So much so, that I do not want to paint over them!! I have used Ben several times and he is always ready to help in an emergency. If it is not urgent, I am prepared to wait as he "is the best". The business side of his work in managed by the friendly Judith. What a Team. Pam, Cricklewood
Customer in Greater London Posted on 20/02/2019 , work completed 18/02/2019
Efficient
Customer Service
Quality
Value
We have used BeeXpress before and have always found them to be efficient, pleasant, punctual and helpful. We would use him again and again and would highly recommend him. He really knows his work.
Customer in Greater London Posted on 07/02/2019 , work completed 06/02/2019
Fantastic
Customer Service
Quality
Value
BeeXpress have just completed a Landlords Gas Safety Check for me. The Cost is very reasonable, it has been easy to communicate with them and their secretary is very polite and efficient! All-in-all excellent service, very easy, speedy to communicate with and thoroughly recommend. Will definitely use again in the future!
Customer in Buckinghamshire Posted on 22/01/2019 , work completed 22/01/2019
Lucky to find Ben
Customer Service
Quality
Value
I would highly recommend Ben it’s unusual to find such a competent professional and skilled tradesmen with a kind honest personality as Ben his charges are rigorously honest and his workmanship first class he recently repaired a leak on a radiator valve and on another day carried out a service on a Worcester boiler and put an extra tap in my garden I have also asked him to replace an old radiator for me
Customer in Greater London Posted on 17/01/2019 , work completed 17/01/2019