Bellamy Group Limited

Kitchen - wonky oven hood - signed completion form when it wasn't complete. Wasn't told I was signing a completion form (fitters came recommended from Wren) - Issues with invoicing - 3 times the incorrect invoice. £824 to move a shaver point 1.5 meters?) Bathroom + Fitted Japanese toilet well. Flooring - shortcut taken and now utility door rubs on the new floor. Bill not amended for these works. Didn't come to resolve. En suite - After buying all of the materials, ignored, no calls or emails returned. Chased for 4 months.

I discovered Bellamy Group through a well know high street Kitchen Installer. They have been doing remedial work on behalf of them. I always found them to be polite and informative. David who visits, is tidy and punctual. My silicone needed refreshing and I also wanted the existing plinth adapted to allow me to access the condenser unit on my dryer for easy access to keep it clean. Dean provided a competitive quote and David carried out the work on the agreed date. He was unable to use the kit supplied by the tumble dryer manufacturer, but he came up with a solution and both the silicone and plinth look great. I'd strongly recommend Bellamy Group. A big thanks to Beth and Stephanie for dealing with me and all my questions! Thanks

Dean the owner came to measure our kitchen twice. it was a straight run. He missed the radiator the first visit, but noticed in the second time and he said it was a tight fit for the washing machine at the end. "we can fit it in" He would remove kitchen on the first day so services could be laid and installed. He texted and said couldn't come first day as staff problems " not to worry will finish in the the 5 days agreed. Wednesday Dean came with fitter I could heard a concerned discussion and soon after the fitter told us that Dean had the measurement wrong. Very unhappy but had to reduce 2 units by a massive 150mm. Assured us they had been ordered. Thursday late pm rang Wren. no order received 3 way call with Wren ensued,he would only refund the difference and Wren should refunded the rest as they also had mis-measured. Eventually Wren conceded. Didn't come Friday. He refused to come back until the flooring was laid which I had put back 4 days." I can't keep coming back" I reluctantly agreed. The floor layer called in sick and Dean was unhappy he would have to come back again to fit island. Told him he had to come back to fit replacement units. I went through calmly with fitter unsatisfactory and jobs not finished he left, Dean followed and walked off the job. Telling me I had been abusive and unhelpful. Untrue. I sent him a recording of the conversation, he refused to listen to it. Trying to get work completed. Total will be almost a month without kitchen.

Bellamy Group installed our Wren kitchen. From start to finish their team were professional, reliable and courteous. They turned up on time, were clean & tidy and kept to their quote. There were no unexpected costs or delays. Their contractors communicated with each other and dovetailed into each other's work. We also had our own builder on site and they got on well. Any damaged or missing parts Bellamy resolved directly with Wren. Bellamy group also communicated well with Clearabee, ensuring all the rubbish got cleared away in a timely fashion. The electrician was notable in that he carried on trying to find the cause of a fault and he also was flexible in turning up to finish snags. I'd also like to mention the office team who relayed messages & followed up politely and courteously. I dealt with about 5 people who were all polite & helpful.

I’ll start with the positives, the workers that came out to fit the kitchen were friendly and spotted issues with the units. They also came out a few times to try and refit replacements. However, we had to chase for reordering, and for collection of rubbish. We had also asked the person who came out to quote that the tiles stay on two of the walls. When the fitter came out either this wasn’t communicated or was ignored, as the tiles were taken off, meaning we will now have to pay a plasterer or tiler additional money. The quality of the work relative to the price we paid was arguably poor also, cuts to the kitchen worktop were not straight and don’t sit flush against the wall, and we asked for some supplementary works to be completed, however walls which were to be ‘made good’ were unplastered/ not made good, there are gaps between the walls and some of the kitchen units, so quite a messy finish. Plug sockets were also left hanging out of the walls, so we will now have to again pay a plasterer extra, on top of the expensive bill. We had one or two occasions where we were told someone would be coming out to make good the walls, so I stayed home from work and nobody came. Overall not the finish or service I would expect for the price we paid. In fairness to the company, they gave a 150 discount for not making good the walls on one of the jobs, but the bill for the works is still incredibly expensive. The job felt rushed, possibly due to the one-week windows they allow themselves.

Bellamy Group completed some remedial work to my Wrens kitchen. We had been allocated other contractors before who we were not happy with. What a relief when Bellamy took on our job. Their customer service was friendly and efficient from start to finish. Such a nice guy that came and sorted everything out, his work was great and he left everything clean and tidy. Kept their details incase we need any work done in the future.

Bellamy group stepped in when our original kitchen fitter let us down at the last minute. Professional from start to finish with Mick our allocated fitter being superb. Noticed a few snags with the supplied kitchen and dealt with the replacements for us. Highly recommended.

Despite surveying my kitchen months ago; agreeing the budget; signing their Terms & Conditions; getting an email confirming they would commence the job; Bellamy Group decided to cancel my kitchen installation the day before it was due to start. No explanation. No apology. Draw your own conclusion about their professionalism.

To be fair we never contacted the Bellamy group. The kitchen supplier put us with them as our kitchen fitters. Had pre-fit done on the 21st August and waited for our quote for supplementary work. After nearly a fortnight we had to chase the quote as our supplier wanted us to sign the final contract. After a lot of chasing the quote was agreed and work was to commence on the 27th of September. The Thursday before we were informed that our fitter had overrun on a job and would be starting Tuesday 28th September. The day of install arrived but no fitters turned up, not wanting to look impatient waited several hours before phoning, to be told that someone would phone back to reschedule as wasn’t really aware of what had happened. After ever all more attempts at contact we were finally told that our fitter had had a personnel tragedy and Bellamy had informed the kitchen supplier they were unable to do the job (which they had not) also told we had been sent a text the night before (we had not had). Bellamy just informed us that they couldn’t do the job. (no reason given) - very poor at communication. Had they told us at the start that they were unable to do the work we would have found an alternative fitter… we are now 3 weeks on still living in our front room, still no finished kitchen and still suffering the effects of the stress the Bellamy have caused us

I was lucky enough to have Lester from Bellamy Group fit my Wren kitchen . What a great guy. Did a great job, there was a drawer front with a tiny bump in it which he spotted which was ordered and refitted. Would highly recommend