Berkshire East Plumbing & Heating

Booked for my boiler to be serviced. I waited all morning at the agreed appointment slot but no one showed up. Contacted Berkshire East and was informed the Engineer was not able to attend. I was told that I should have been contacted, but there was no communication from Berkshire East. I was offered to rebook or cancel the appointment.

Following the demise of my old boiler in an airing cupboard, I asked several local firms to quote for a replacement to be located in the loft. Although each made a site visit and offered similar products, their assessments varied greatly – ranging from a job that was full of problems to one which was simple and straightforward. David Brown, managing director of Berkshire East Plumbing & Heating Ltd, leaned very firmly towards the latter and his easy style and frankness inspired confidence in the company. David’s quote was by far the lowest and this led me to ask him lots of questions in order to ensure that I was comparing like-with-like, and he answered them all fully and with great patience. Ultimately, I accepted his quote not simply for the price, but more importantly because I got the feeling that quality and customer service were high on the company’s list of priorities. My installers, Ben and Harrison, were polite, friendly and punctual. They kept me informed of what was happening, disruption was kept to a minimum, and they were careful and tidy about the house. At the end of the job, they made sure I understood the user functions for the boiler and programmer before leaving. The appearance of the installation is clear evidence of Ben’s pride in his work, and his neat pipework is in stark contrast to the existing plumbing. David, Ben and Harrison were exceptional ambassadors for the company and I am in no doubt that I was absolutely right to choose Berkshire East.

This firm replaced our boiler and cylinder, and we were happy from start to finish. David did the quote for us and was very knowledgeable, and happy to answer questions after the quote to give us confidence. The two fitters were great and left us with a superb new boiler very neatly fitted. Would definitely recommend them.

Very professional team and excellent value for money. I would highly recommend this company they did a fantastic job.