Bespoke Landscapes Ltd

Bespoke Landscapes provided excellent service, completing a fence between Mum’s and her neighbours. The fencing looks fantastic. The team were efficient, friendly and informative. They left everything clean and tidy on completion of the job. I would highly recommend this company. Thanks, Brad, Gordon and the team.

I needed a concrete gravel board replaced as a matter of urgency to appease the owner of a neighbouring property. Bespoke Landscapes contacted me on the day I sent my request, and came round the next day to do the work. This was a very small job, and not one they would usually do, but they managed to fit in my request around other work in the area. Everyone I dealt with was very polite and friendly.

Commissioned Bespoke to relay drive and pathway at father-in-laws house. Right from beginning to end we were impressed by Gordon and his teams professional approach. They turned up on time, when they said they were coming, presented quotes very promptly, and gave us advice on best options available. The work was done in the same efficient manner - especially the coordination of building team, and other drivers to remove, prepare and lay new drive in 3 days. There was a slight drainage issue, but this was quickly resolved to our complete satisfaction. We would not hesitate to recommend this company, and are very happy with the fabulous new driveway.

I accepted this company’s iniquitous payment schedule, because they are a “trusted trader” , whereby twenty five percent of the project cost was paid before any work started and only a tiny balance remains outstanding, making it difficult to secure resolution of the final issues. The work was performed by a subcontractor. This made communications difficult as the people we met here couldn’t make decisions. There were so many defects in the quality of the performance of the project, that I was astonished to be threatened with a “late payment surcharge” last year Some defects have been addressed. But the whole project was not excavated to the depth specified and thus the new concrete is at a higher level than originally, which has undermined the flood resilience of two doors and inserting an extra drain panel has only partially improved. Uneven colouring and bare patches in the pattern imprinted concrete remain after a second sealing this year. The border with the pavement is an unsightly mess, the new concrete misaligned with the existing boundaries on both sides, and a gap created between the concrete and our existing wall. Although we discussed how to deal with this and confirmed with both contractors in July and August, in March this year we discovered they wouldn’t do what we wanted and had considered agreed. When I asked about their dispute resolution process I was told that contacting Which would terminate our relationship. My experience has damaged both their and your brands.