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Blue Flame Services Limited

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4.9

428 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Blue Flame Service Ltd is a local firm based in Maryport, Cumbria, originally set up by Tim Kemp in 2001 and then in partnership with David Harrison in 2003. Over the past 15 years we have developed and grown into one of Cumbria ’s leading utility contractors providing first class plumbing, heating, electrical and renewable services.

Our fleet of 25 fully fitted vehicles support all the services we provide covering the whole of Cumbria, Millom to Carlisle, Whitehaven to Penrith.

We cover all aspects of Plumbing, Heating and Electrical. Blue Flame Services are now able to offer boiler finance and Bathroom finance options throughout Cumbria.

Blue Flame can now offer easy payment solutions with 0% APR on all boiler, bathroom and electrical installations.

We can now protect your Home with a range of Boiler Care packages starting from £0.37 a day, all packages include an annual boiler service, unlimited call outs and up to £1,000 inc vat for repair works.

What we do

  • Boiler, central heating and gas engineers

  • Electricians

  • Bathroom fitters

  • Plumbers

  • Heating contractors

  • Gas installers

  • Smart Homes

  • Caravans repair and servicing

  • Renewable energy

  • More Services

    • woodburning stoves
    • solar pv
    • solar thermal

Customer reviews

4.9
428 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Professional and high standards
Customer Service
Quality
Value
We have had electrical and plumbing work completed several times in 2 houses. Each time they have responded rapidly, been punctual and friendly. They leave no mess and their work is of a very high standard. Would highly recommend them.
Customer in Cumbria Posted on 20/08/2020 , work completed 20/08/2020
Proficient and reliable installation
Customer Service
Quality
Value
The professional process from the assessment of work to implementation of the agreed contract. Confident and efficient staff able to provide advice and answers to queries. Company employees always endeavour to assist promptly if maintenance issues arise.
Customer in Cumbria Posted on 18/08/2020 , work completed 18/08/2020
Radiator installation
Customer Service
Quality
Value
Great service The estimator arrived at the time stated and explained the best way to achieve the installation of a new radiator and where it should be positioned for maximum effect. He told us what works the engineer would carry out to the building fabric and the estimated time it would take. Explaining what furniture we should move etc prior to the engineers' arrival to save time and facilitate the work. We received a quote the same day which covered the materials to be used and costs of works which was not as expensive as I had anticipated. The engineer arrived on time and put down sheets to protect the carpets before starting work. He worked quickly and efficiently and did the job to the highest standards. On completion of the work, he cleaned all the areas he had been working in. I was impressed by the standard of work and the care taken by the engineer. Based on this experience I would highly recommend Blue Flame.
Customer in Cumbria Posted on 17/08/2020 , work completed 07/08/2020
Gas Safety Certificate
Customer Service
Quality
Value
Blue Flame Services did an annual gas safety check in one of our rental properties. I always find their customer service very helpful and the engineer turns up on time. No complaints, they do a brilliant job and can be trusted.
Customer in Kent Posted on 10/08/2020 , work completed 10/08/2020
The trader replied (on 17/08/2020)
Thank you for taking the time to leave such a nice positive review on the service we have provided you over the years. I have passed your kind words onto the staff. Thank you Graeme
Service
Customer Service
Quality
Value
Arrived on time and completed the service without any fuss or problems. Blue Flame had installed the new boiler system about three years ago and I was delighted by their efficient competent service.
Customer in Cumbria Posted on 31/07/2020 , work completed 31/07/2020
The trader replied (on 18/08/2020)
Hello there, Thank you for taking the time to leave such a nice positive review on the service we have provided, its brilliant to see a returning customer year after year. I have passed your kind words on to the office staff and we hope you keep us in mind for any future plumbing, heating or electrical issues. Kind regards Graeme
Professional Outfit
Customer Service
Quality
Value
Had Blue Flame in to carry out a boiler replacement and install new radiators throughout. Excellent service from start to finish - great customer service, clear pricing. Always on time, neat workers and left a great tidy clean job. Would not hesitate to recommend
Customer in Cumbria Posted on 29/07/2020 , work completed 29/07/2020
The trader replied (on 17/08/2020)
Hello there, thanks for taking the time to leave a review on our which page. I am delighted to see that you are happy with your new heating system, we understand that choosing a new boiler can be a daunting process and I am pleased that we were able to carry out the works. - I have passed your kind words onto the staff involved. Please keep ourselves in minds for any future plumbing, heating or electrical works.
Installation of new boiler
Customer Service
Quality
Value
Installation of a new combi boiler to replace an old back boiler completed in 2 days. Lads worked hard, completed installation as per quote, which was considerably cheaper then the one received from British Gas and with Blue Flame you get a longer warranty. Additionally, due to delays caused by a certain virus, original quote obtained about 4 months ago for the work was honoured.
Customer in Cumbria Posted on 23/07/2020 , work completed 21/07/2020
The trader replied (on 17/08/2020)
Good morning, Thank you for taking the time out of your day to leave such a superb review on the service we have provided, not only am I happy to see that our engineers completed the works to a standard you are happy with but that we were also the cheaper option with an extended warranty. Everyone was badly affected by COVID and we have tried our best to honour all our quotations. I hope you choose to use Blue Flame Services in the future for all plumbing, heating or electrical works. Kind regards Graeme
Combi Boiler First Service
Customer Service
Quality
Value
Excellent and professional job attending to the first service on the gas boiler. Patrick the technician arrived on time, he was very knowledgeable and carried out the work to my entire satisfaction.
Customer in Cumbria Posted on 21/07/2020 , work completed 21/07/2020
The trader replied (on 17/08/2020)
Hello there, thank you for leaving such a nice positive review on the service Patrick provided. I am happy to see you were satisfied with the workmanship Patrick provided and I will certainly pass this on to him. Please keep Blue Flame Services in mind for any future plumbing, heating or electrical works you may have.
Efficient service
Customer Service
Quality
Value
I have used the services for 3 years they fitted a new boiler and have continued to service both the boiler and gas fire annually. Today's service was no exception to the rule of efficient service. Booking the appointment was straightforward and I was able to pay by card over the phone cutting down on contact. The engineer was friendly and extremely well prepared with appropriate PPE and cleaned all the surfaces with anti bacterial spray to cut down on any contamination. Will use them in the future.
Customer in Cumbria Posted on 16/07/2020 , work completed 16/07/2020
The trader replied (on 17/08/2020)
Thank you for taking the time to leave such a nice positive review on the service we have provided. We understand a lot of our customers are hesitant on having engineers in there homes with the current pandemic but we have put measures in place to ensure the safety of our staff and customers. Thank you for choosing to use Blue Flame Services for your annual safety checks, I have passed your kind works on to all the staff involved.
Excellent Service
Customer Service
Quality
Value
Contacted Blue Flame for a quote to replace our boiler, an engineer came out the same day, fully talking me through the work needed, answering all my questions and concerns. Quote emailed to me very quickly. Date set for work to commence, with confirmation emails sent prior. Engineers arrived as arranged on time. I was very impressed with the two engineers that carried out the work, obviously conscientious. Our home was left clean and tidy. From start to finish Blue Flame's communication and customer service was superb, I can't fault it. We will certainly be using Blue Flame again for servicing etc.
Customer in Cumbria Posted on 15/05/2020 , work completed 12/05/2020
The trader replied (on 20/05/2020)
Good day, Thank you for taking the time to leave such a nice positive review on the service you received from ourselves especially through this worrying time. We understand a boiler is not an every day purchase and I am glad we were able to guide you through the process and help you choose the best boiler for your home. I have passed your kind words on to all the staff involved. Kind regards Graeme