Endorsed by Which?

Blue Flame Services Limited

4.9

564 Reviews

Opening Hours
Today - 08:30–16:30
  • Monday 08:30–16:30
  • Tuesday 08:30–16:30
  • Wednesday 08:30–16:30
  • Thursday 08:30–16:30
  • Friday 08:30–16:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Blue Flame Service Ltd is a local firm based in Maryport, Cumbria, originally set up by David Harrison in 2003. Over the past 15 years we have developed and grown into one of Cumbria ’s leading utility contractors providing first class plumbing, heating, electrical and renewable services.

Our fleet of 5 fully fitted vehicles support all the services we provide covering the whole of Cumbria, Millom to Carlisle, Whitehaven to Penrith.

We cover all aspects of Plumbing and Heating, Blue Flame Services are now able to offer boiler finance and Bathroom finance options throughout Cumbria.

Blue Flame can now offer easy payment solutions with 0% APR on all boiler, bathroom and electrical installations.

We can now protect your Home with a range of Boiler Care packages starting from £0.37 a day, all packages include an annual boiler service, unlimited call outs and up to £1,000 inc vat for repair works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom Installation
    • Bathroom refurbishment
    • Bathroom tiling
    • Electric Showers
    • Wet rooms
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Immersion Heaters
    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

    • Gas Fires
  • Caravans repair and servicing

  • More Services

    • woodburning stoves
    • solar pv
    • solar thermal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
564 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
My review
Customer Service
Quality
Value
Efficient, clean and plain English explanation.
Which? Trusted Traders Consumer Posted on 21/09/2018 , work completed 21/09/2018
On time - good service
Customer Service
Quality
Value
Quality service. Explained what he was doing throughout.
Rob, Cumbria Posted on 19/12/2018 , work completed 19/12/2018
Thorough job done to service boiler
Customer Service
Quality
Value
Annual boiler service carried out efficiently and good advice given on ensuring greenery growing around LPG tank is trimmed back for safety.
2011-06-18 15:26:03.133 Posted on 28/11/2018 , work completed 28/11/2018
Fault.
Customer Service
Quality
Value
Patrick arrived when he said he would and was able to identify and rectify the issues with my boiler.
Kerry, Cumbria Posted on 30/10/2018 , work completed 30/10/2018
Prompt.
Customer Service
Quality
Value
Work done. Service carried out promptly. Helpful and Polite.
John, Cumbria Posted on 21/11/2018 , work completed 21/11/2018
Very helpful
Customer Service
Quality
Value
Install gas fire. Everything went well. Very helpful.
Anne, Cumbria Posted on 18/12/2018 , work completed 18/12/2018
Prompt & professional
Customer Service
Quality
Value
Came on time, explained everything, good communication, left the area as he found it, nice friendly lad!
Josephine, Cumbria Posted on 05/09/2018 , work completed 05/09/2018
My review
Customer Service
Quality
Value
Great service.
David, Cumbria Posted on 06/09/2018 , work completed 06/09/2018
Service.
Customer Service
Quality
Value
Excellent, timely service, no complaints.
Paul, Cumbria Posted on 05/09/2018 , work completed 05/09/2018
Annual Service
Customer Service
Quality
Value
Another quick and efficient service. This company fitted our boiler in 2012 and have serviced ever since as they are so friendly and competent.
Customer in Cumbria Posted on 21/02/2019 , work completed 20/02/2019
The trader replied (on 25/10/2019)
Hello there, Thank you for taking the time out of your day to leave a positive review, its brilliant to see a review from such a long standing customer. We value all customers and we are always on hand to help in anyway we can, any future issues please do not hesitate to contact our offices. Kind regards Graeme
Efficient and professional
Customer Service
Quality
Value
New boiler and central heating system installed. From initial estimate and planning to the work being carried out the staff were friendly,helpful and professional. Everything was explained to me and what I was quoted was exactly what I paid. The standard of work was excellent and the lads left the house tidy when they were done.
Customer in Cumbria Posted on 07/03/2019 , work completed 07/03/2019
The trader replied (on 25/10/2019)
Hello there, Thank you for taking the time out of your day to leave a positive review I am sorry it has taken so long to respond. I am happy to see that from the initial point of contact everything was explained clearly so you could make an informed decision, we strive to deliver the best possible service and when we get such a brilliant review like this it fills me with great pride. Your kind words have been passed on to all involved. Kind regards Graeme
My review
Customer Service
Quality
Value
Excellent work.
John, Cumbria Posted on 21/02/2019 , work completed 21/02/2019
The trader replied (on 25/10/2019)
Hello John. Thank you for taking the time out of your day to leave a positive review - I am happy to see we met all your expectations while we worked in your home, any future issues please do not hesitate to contact blue flame services and we will happily assist. Kind regards Graeme
Job well done
Customer Service
Quality
Value
Everything as agreed job well done.
Wilf, Cumbria Posted on 01/02/2019 , work completed 01/02/2019
Service.
Customer Service
Quality
Value
Very good, service great, polite and helpful.
Neal, Cumbria Posted on 22/01/2019 , work completed 22/01/2019
Professional
Customer Service
Quality
Value
Very pleasant, clean, worked extremely hard in the 2 days. Job well done.
Tommy, Cumbria Posted on 28/02/2019 , work completed 28/02/2019
The trader replied (on 25/10/2019)
Hello Tommy, Thank you for taking the time out of your day to leave a positive review I am happy to see our workmen work clean, professional and polite while working in your home. Any future issues please do not hesitate to contact ourselves. Kind regards Graeme
Blue Flame very good.
Customer Service
Quality
Value
New boiler fitted. From getting the estimate to the job finished was very good and professional. Every person involved was extremely helpful and polite would recommend to anyone. Thanks to Blue Flame.
Customer in Cumbria Posted on 16/04/2019 , work completed 11/04/2019
The trader replied (on 25/10/2019)
Hello there, Thank you for taking the time out of your day to leave a positive review - I am happy to see we carried out the installation to the standard we expect, we will always be polite from your first point of contact. If you have any issues in the future please do not hesitate to contact ourselves and I will gladly assist. Kind regards, Graeme
Fitting new gas boiler
Customer Service
Quality
Value
New Combi boiler fitted today, on the day promised also on budget. Pleasant and efficient tradesmen started on time, completed the job in one day and cleaned up working area. Cannot comment on aftercare yet but communication so far has been good. Nothing went wrong on the day. Very pleased overall.
Customer in Cumbria Posted on 06/08/2019 , work completed 06/08/2019
The trader replied (on 25/10/2019)
Hello there, Thank you for taking time out of your day to leave a review, I am happy to see that we have met your expectations and I can assure you the aftercare we will provide is second to none. Any issues please do not hesitate to contact Blue Flame Services and I will happily assist in anyway I can Kind regards Graeme
The Most Professional and Friendly Service
Customer Service
Quality
Value
This review is for the removal of a Back Boiler and installation of a Combi boiler system. Survey: Very professional, Jon explained every step of the process and added advice to enable us to make a decision for the most economical and efficient system. His communication was a mixture of technical and simple explanation offering a complete understanding to guide us. Installation: This took the best part of three days, the engineers were Lee and Callum who turned up promptly each day and cleaned up thoroughly before leaving. I was impressed when a roll of tacky backed plastic was used to safely protect the stair and landing carpet. These two engineers were polite and informative though out the job, nothing was too much trouble and at no stage did I hear bad language being used. In the very final stages of the job access to upstairs was required, the carpet protector had been removed at this stage, each time Callum entered the house he removed his boots in the hall. I would have been proud to have employed these two lads myself. A great job from start to finish and I would have no hesitation in recommending Blue Flame to any potential customer. Competitively priced and well executed from start to finish.
Customer in Cumbria Posted on 12/08/2019 , work completed 09/08/2019
The trader replied (on 25/10/2019)
Hello there, This is probably one of the best reviews we have had, it fills me with great pleasure and pride to know that our staff are fulfilling our expectations and then going that extra mile to ensure your happy with our service. Your kind words have been passed on to Lee, Callum and Jon Kind regards Graeme
New Boiler fitted and power washed the system
Customer Service
Quality
Value
They did everything they said they would do and more. The initial contact; Jon, was friendly, knowledgeable and full of good advice. they were fast and reliable. On the days of the job the the two lads were punctual friendly and very helpful. They cleaned up after themselves and did what I considered an excellent and conscientious job. Will have no hesitation in using this company again and recommending them.
Customer in Cumbria Posted on 10/10/2019 , work completed 10/10/2019
The trader replied (on 25/10/2019)
Hello there, Its brilliant to reach such a positive review from our valued customers, our employees always strive to deliver the best possible service and will go above and beyond. I have passed your kind words on to Jon and the installers, please keep blue flame services in mind for all future plumbing, heating and electrical works
Excellent Service
Customer Service
Quality
Value
Contacted Blue Flame for a quote to replace our boiler, an engineer came out the same day, fully talking me through the work needed, answering all my questions and concerns. Quote emailed to me very quickly. Date set for work to commence, with confirmation emails sent prior. Engineers arrived as arranged on time. I was very impressed with the two engineers that carried out the work, obviously conscientious. Our home was left clean and tidy. From start to finish Blue Flame's communication and customer service was superb, I can't fault it. We will certainly be using Blue Flame again for servicing etc.
Customer in Cumbria Posted on 15/05/2020 , work completed 12/05/2020
The trader replied (on 20/05/2020)
Good day, Thank you for taking the time to leave such a nice positive review on the service you received from ourselves especially through this worrying time. We understand a boiler is not an every day purchase and I am glad we were able to guide you through the process and help you choose the best boiler for your home. I have passed your kind words on to all the staff involved. Kind regards Graeme
Combi Boiler First Service
Customer Service
Quality
Value
Excellent and professional job attending to the first service on the gas boiler. Patrick the technician arrived on time, he was very knowledgeable and carried out the work to my entire satisfaction.
Customer in Cumbria Posted on 21/07/2020 , work completed 21/07/2020
The trader replied (on 17/08/2020)
Hello there, thank you for leaving such a nice positive review on the service Patrick provided. I am happy to see you were satisfied with the workmanship Patrick provided and I will certainly pass this on to him. Please keep Blue Flame Services in mind for any future plumbing, heating or electrical works you may have.
Heating System Change
Customer Service
Quality
Value
Got Blue Flame in to change my 20 year old back boiler system into a modern solution. The scope involved taking the redundant fire out, finding a location for the new Worcester and running new pipes including installation of new valves and one new radiator. Fantastic job everything works as it should - had recently renovated my home to a and this was taken into account by the team who left workface spotless. 10/10
Customer in Cumbria Posted on 19/01/2021 , work completed 14/01/2021
New Boiler and radiator installed
Customer Service
Quality
Value
From start to finish the staff were very helpful, friendly and professional. We even got a lovely bunch of flowers on completion of the job. We contacted the company once with a problem and had instant attention. Great to have such a professional company local.
Customer in Cumbria Posted on 03/02/2021 , work completed 12/11/2020
Trustworthy firm highly recommended
Customer Service
Quality
Value
I honestly can’t recommend Blue Flame highly enough - over the past eight years they have fitted a gas boiler for us and carried out our annual service on our gas boiler and gas fire. Their workers are pleasant and knowledgeable and clean up after themselves when the work is finished, also wearing plastic overshoes and this year a mask. I am paranoid about gas safety and they are the only firm I would trust to do any gas work for us. When repairs have been needed they have been carried out promptly and a full explanation given for the need for the work to be done and what parts are needed. Well done Blue Flame.
Customer in Cumbria Posted on 22/12/2020 , work completed 20/12/2008
Great emergency response
Customer Service
Quality
Value
We have used Blue Flame for many years and always had good service. This week we had to call them out after an emergency leak - they were there within a couple of hours and quickly identified and fixed the problem. Their prompt and efficient service saved us a lot of hassle and expense - thank you so much!
Customer in Cumbria Posted on 01/04/2022 , work completed 31/03/2022